Mercari

They provided wrong shipping options and weight and post office wouldn't deliver without extra shipping. Seller said they just choose what Mercari defaulted to. Mercari states in their help under "Why was I charged for overdue postage?" (apparently they have this happen so often they created a help section specifically for it) that they will credit you back with store credit and deduct from seller. They also told me this in a chat. However, once I paid the extra 5.63 in shipping, the credit they gave me was only good for 30 days. Had I known about the 30 day expiration, I would have refused delivery. At no point was I ever told about this expiration and it's not in their help section. When I brought this up to them, they said there's nothing they can do and marked the ticket as resolved.

I purchased 3 handbags. The first one arrived folded up in a poly mailer. One of the other two was a counterfeit Coach. When I made the purchases, I didn't realize you had to set up an account, rate, review, etc. I thought it was a straight-forward purchase. Because I didn't create an account, I can't 'rate' the sellers. Once I realized, I did create an account, but it won't link to my purchases. When I click on the email to rate the transaction, it simply states 'transaction cancelled.' However, funds were taken from my bank account. I can't find anyway of contacting service about the damaged purse and the counterfeit one. So, I guess I'm just out of luck? Terrible shopping experience.

I had several bad experiences on Mercari where I purchased an item and paid for it and waited weeks to hear back from the seller. I was able to cancel my items and received my money back after 10 days but was not able to leave any reviews for the buyers. I was told if I wanted to leave a review I would have to pay for the item and mark it as received. Other buyers should be made aware if sellers are not reputable. Mercari should allow people to warn others.

They do not have customer support. I received the wrong item, so I tried to inform mercari on the
App and when I finished entering all the information the "send" button didn't work. After attempting several times, this is when Infound out there is no customer support. I then receive a notification that the item has been delivered and the sale has been closed. PEOPLE we need to start a petition and have Mercari $#*! down, they should not be in business. Let me research and get a petition started.

I sold my Dior b23 hoodie and it was delivered to the buyer this past Saturday afternoon. They buyer received the hoodie and before he or she could accept the order my account was closed. I never got paid for the item I sold. The buyer has it and it's not like I'm at the point where I could intercept any package. I sold this hoodie to pay for groceries and bills. I'm on the verge of being evicted which is why I was selling my designer pieces. These people stole from me. I've been fighting to get paid. Can't believe a company like this even exists.

I had an offer to get $14 off a $100 purchase for a luxury handbag. I purchased a consula purse. The offer was refused when contacting them. They gave me the run around for reasons that were not stated in the offer. Very shady business practices. I recommend to use eBay over mercardi. I have never had an issue using an offer with any other company ever. If you try to contact them, they try to close it without responding to you. It was messaging to me once every 4 days.

I faced one problem on top of another & Mercari did not help to rectify any of them. Even when I could not log in under the log-in I created, they did not help. In the end the used VCR I purchased from them did NOT work at all. They are what I consider to be a scam retailer who plays by their own rules and cares nothing for a customer or any repeat business. They strike and collect their ill gotten gains and leave you to feel used and ripped off out of YOUR hard earned money.

I've been using Mercari for less than a month to sell stuff I have around the house, and I have nothing good to say about them. The most recent frustration was trying to list an unopened derma roller. It was deleted because it's "prohibited." I searched their site, and other sellers have derma rollers for sale. I tried reposting it with the same language as other posts, and it was immediately deleted. I got an email telling me to refrain from trying to list it again. So a real person was actively watching my posts and kicked it off. If they prohibited ALL derma rollers (why they would be prohibited is beyond me), then fine. I am angry at both at their inexplicable decision that this item is "prohibited" and their inconsistent enforcement of rules.

I have been on Mercari for 5 years. 90% of the sales were delightful. It's the other 10% that may drive you mad. It's impossible to contact the company to my knowledge it's owner is in Japan. I sold a nice coat and after I shipped it, the buyer then unsubscribed from Mercari. Mercari cannot get the money from the crook, my coat is not worth the hassle of a drawn-out lawsuit. I may be looking for a company which is rated for better customer service.