Mercari

Steer clear at all costs. No customer service or support for buyers or sellers. Highly recommend sticking to more established options.

AVOID THEM! Mercari offers virtually no support for their customers. They're impossible to reach. I was sent an older iPad than the one advertised and when I asked for a return (the next day!), I had to wait several days for them to respond. They said it was too late. Meanwhile, they're allowing sellers to market fraudulent products on their site. They don't care, as long as they get their cut. There are so many other good sites to buy and sell products. Avoid Mercari if you value your sanity and your pocketbook.

IRobot has no idea what Customer Service is & they don't care!

The machine is great, but if you need help - you better call a friend! The manuals are written for people who already know how to use this machine and service. The machine isn't so hard after you figure out the terminology iRobot uses. IRobot is very skilled at avoiding it's customer's questions. Use a different company and/or service - iRobot will take your money, but they do not care if you are able to use the machine or service options. Their software is some of the most UN-User Friendly I have ever encountered.

I have used Mercari for years and typically have no issues. I am a seller. The problems arise when there is a shipping issue or if you need to contact mercari at all. If you select a shipping label that turns out to be too small once you package the item completely you have to cancel the sale and hope the customer will repurchase it once you listed again. They don't offer a way to upgrade your shipping label through them. They also give false information about upgrading the label at the post office. Which you cannot do, unless you want to repay the full price of the label. It also takes eight to 10 hours for a response to each statement you send. Most recently I tried to provide feedback that I was given the wrong information by multiple agents and was given an answer to questions I had never asked about delivery dates. Again, if you can manage to have no issues, it's a nice way to earn some extra money. But if you run into trouble, God help you.

There are great sellers on site and its crazy cause buyers are rude, expect your items to be in expensive bags when its second hand! Its really not a good place to do business. It is good however for a buyer if you find the right seller

Mercari does not offer the right protection to buyers.
First of all, there are too many counterfeit goods in Mercari.
After realizing that I bought a fake, I am in the middle of returning it.
However, Seller is acting in bad faith holding the delivery of the return at USPS.
Therefore, according to Mercari procedure the refund will be delayed.
Their procedure has clearly flaws and need to be improved to better protect Buyers who act in good faith but result being harmed.

Don't ever buy anything off this site, the sellers are so unreliable it is ridiculous. I ordered something 3 weeks ago, and still haven't received it. Tried to open a case with Mercari, no one will talk to me. There in No formal way to even state you haven't received your items. The person I bought it from, said they would refund me, but then don't know how to. Site is a complete Joke..

Sold a perfectly working graphics card to this moron who tests the card on some. Junk pc and fries it. Then claims refund for not working. I had this unit gor personal use and worked great. Mercari simply refused to hear my case and proceeded a return of items. Really disappointed with my loss.

Horrible customer service. Money lost and issue not resolved. Will not purchase with them again. Leather bag has permanent fold lines in it. Seller never sent return label. Mercari would not help to resolve. The worst customer service!

They won't help you if product doesn't fit.
Here's the response when I asked to exchange a hat that is too large to wear:

Dianne (Mercari)

Jun 7,2022, 7:31 PM PDT

I understand your sentiments about this, however, please know that sizing or fit is something that we can't accept as a reason that's why we encourage all our users to ask as many questions as possible before purchasing to ensure the item is what they are looking for.

Being a peer-to-peer marketplace, these items are shipped from individuals and do not pass through our possession at any time.

We have already released the funds to the seller and are unable to process a return for you. Since I do not have enough information to overturn their decision, we are required to allow it to stand.

I am sorry that this transaction did not go the way you expected. I sincerely hope you do not have similar issues in the future.

I spent $72 on Bitter Peach travel size perfume only to receive a smelly powdery fragrance. It was gross. Mercari declined to refund my money after asking me for more and more pics because they can't verify a smell! I know what the perfume is supposed to smell like. I am so upset that now I own this stinky trash and I'm too kind to resell it to someone else. Never buy a fragrance from Mercari.

Save your time and money. Bought a bag for my wife to replace one that broke. It was described as the "large" bag but obviously it was not - see photo. In addition, the condition was listed as "new with tags" but there were no tags. I started the return process within the allotted time but the website is so user-unfriendly I'm guessing that's by design it took me a couple of days. No refund. Save your time and money and shop Amazon or anywhere but here. Certainly seems like a scam.

I tried to buy a gps unit. Mercari had several listed, but half of them are clearly scammers asking you to text the seller directly. Most sellers have zero reviews or sales or purchases. I found one from a seller with at least a couple reviews, but the seller did not respond after I purchased the item at full price, so I'm locked in a 4 day waiting period. Other items are listed for sale, but when you try to purchase, it says there is a problem with the seller. I give up.

Be careful with this company. They ship me the wrong item and they don't allow any type of feed back or support after 72 hrs. Purchased "To a Sister" received "your aways there". It was only a $15 item and they acted like providing me any support would break the bank. Glad I did a test drive on an inexpensive item. I wont be purchasing from them again.

I was sold fake AirPods on Mercari. The serial number was legit but apparently had been reused over and over again. There's no way to tell that unless you go to the Apple store. Once I discovered this, I contacted Mercari. No refund because it was longer than two weeks. This site is a joke.

I ordered an automatic curling iron from them that was supposedly new in box. I have never used one of these, so I just thought I was doing something wrong. After a few days of trying unsuccessfully to get it to work, I watched many Youtube videos and figured out that the inside of the barrel was supposed to be fixed, but mine was very loose and flopped back and forth. As soon as I discovered it was not my fault, I contacted the seller and they told me to submit a review through Mercari. The trouble, though, is that I was passed the 3 day cutoff point. (It was the morning of the 4th day!) To top it all off, Mercari automatically gives the seller a 5-star rating if you haven't submitted a review within 3 days, plus I can't edit the review! I am so upset right now. They offered me a coupon for $10 off my new purchase of 50 or more. Are you kidding? I lost $72, and you think that's all you have to do?

I'm a seller on Mercari. User ID *******. I'm a respected seller, and have sold 15 bags.

Although almost all my bags are authenticated; there are times, I do not want to spend the fee. This should be an "optional" thing. However, Mercari many times will not allow my item to go live until I pay to fee or my item remains "inactive".

What's worse, is even though you're forced to pay the authentication fee for your item to be seen. If a fraudulent customers wants to return your item and claim it's "not authentic". Mercari always sides with the buyer, and says your "item was not as described". Even when they made you go through their authentication process before your listing was shown! What a joke! Poshmark and other platforms are way better!

Seems like a scam to force buyers to spend money on getting "authenticated".

I recently purchased electronic cymbals on Mercari. When they arrived, they were absolute junk. They were super small and not at all what was pictured. The picture made it look like normal size electronic cymbals. What came in looked like tea saucers. (See picture of what they sent next to a regular e-cymbal.)

Mercari is suppose to allow you to return merchandise. I contacted right away as soon as I got the cymbals in. I asked for a refund, and that began endless responses from the Mercari team, telling me why I could not return the items. They lied and said I didn't contact them within 3 days. I contacted them within 30 minutes. Another reply said I didn't select the right option when asking for a refund, which is ridiculous. I was even told I could sell the product again on their site to make my money back. How are sites like this allowed to exist in commerce? Absolutely horrible.

They have no protection for sellers. I sold a coat for $500 the buyer switch the coat with a vest and they approved the return for them to send me back some thing I didn't send them originally. I called them numerous times no one never answered or returned my calls. Only email which can't be real people because if they really had someone investigating they would've swore she was lying just buy what she put in her return notes. They didn't even check my chat showing that I address the buyer and she never responded. I had to delete all my items I have for sale and now I'm waiting for last payouts to close account. I'm very disappointed.

I have done multiple sales on Mercari. None of my items are junk, knock-offs, etc. Many are vintage and new or minimally used. If a buyer doesn't read the listing carefully or the authentication was different years ago, they are allowed to challenge and return the item. Mercari will always side with the buyer. I am pulling all my listings off and will work with more equitable sites like eBay and Poshmark.

I bought a pair of sunglasses that was delivered to my mail box while
I was away for a long weekend. Sunday night I come home, retrieve the item and it is missing a nose pad. I emailed Mercari, they said basically "sorry it's past 72 hours and the transaction is closed, no returns".
I'm not using them again. And, for this transaction I'll have to contest it with my credit card.

My sister died and I wanted items from 1966. In the search male with male pornography was shown. Many pictures. I reported some- only to find more!
Mercari is doing nothing to
Monitor their site.
Also, it is impossible to return fake items.
I will never use them again!

My husband bought me a used Louis Vuitton handbag for Christmas, which claimed it was in OK condition. It's not. The handle was hot glued on, so it came off when I picked it up out of the box. No mention of that at all in the description. Even in awful condition, the actual way to carry it is pretty important. At this point I'm pretty sure it's a fake, but Mercari refuses to do anything about it at all. They actually advised us to resell it on their site. So basically even after we sent pictures, and explained that the condition is not only poor, or Ok, it's not useable. This site is a scam, don't expect what you think you're buying, or any help as it says on the return address in bold print'. 'Do Not Return To this Address'. Total scam.