Mercari

They favor dishonest buyers who lie about the condition they receive a product in and then return items in a worse condition. They will not ever side with a seller, even when the seller provides photo evidence of a buyer being dishonest. Do not waste your time shopping/selling on Mercari.

I tried to purchase a phone from a few sellers and was directed away from the site in order to complete the purchase. Total scam! I did not complete any of the transactions. Also, I noticed that all of the sellers that I encountered were very young, which made me a bit Leary. Don't take a chance with your money. Too many red flags.

I bought an item an Apple product that was listed by the seller as new. Upon receipt, I determined this item was not new, as the security seal placed by Apple was missing. In addition, the item did not perform to specs. With Mercari, you are not allow to contact the seller after purchase. I then used Mercari's return center online. A short time later I received a reply that Mercari will not oversee the return of the defective and fraudulently listed item, and I just need to tough it. CSR wished me luck the next time I purchase an item on Mercari. Of course, there will be no next time in face of Mercari's protecting unethical and fraudulent sellers. One should avoid Mercari at all costs.

I ordered a women's shwinn hybrid bike. Waited over a week for it to be shipped. We were on a planned trip when arrived so could not rate. Once we saw product it was a men's mountain bike NOT even a shwinn! Mercari would not support this problem. We now have a bike that's useless. Box was also partially opened. BAD seller- Awful company paid 324$ for this bad delivery

If I could give a review of 0, I would! I purchased a product from this website and received the item in extremely poor condition. It was a Christmas present for my son. I immediately wrapped the box when I received it and when my son opened the box the item had been used and was sticky. This was sold as a collectible not a toy. I contacted customer service several times with no resolution, at least to my satisfaction. I am stuck with a $90 "toy". Mercari didn't even attempt to back the item sold on their website. I am thoroughly disgusted that there was not attempt to help me out and obtain the item I actually purchased.

I have only tried to buy from Mercari once, and sadly it will be my last. I was so excited to find a rare treasure on this website, only to never receive it. The seller had 3 days to ship the item, so after 5 days I attempted contacting the seller and Mercari to no avail. Is this an actual legitimate website?

Sent buyer 1930 art deco lamp shade when she received said was in pcs pic she showed Marci wasn't broken had something on top could been any other broken pc Marci canceled order and i don't get item back or get paid for it cant even get hold customer support

I thought this was going to be a great app. I happened to be very disappointed. I have sold multiple items and the app is not paying me my money. Once I added my bank account information my account became disabled. The account says give 24-48 hours to review. It has been over a week and I have called and sent multiple emails. I only received one replay that said this is a billing issue give then a day to get this fixed. Now I still have not heard anything and it's almost 2 weeks now.

This app is worst ever! I purchased a Louis Vuitton Wallet cost 180 dollars. I was so excited that I bought it that price it was listed authentic and since it was my first purchase I never thought it was a fake which I found out after 30 minute. I contacted to return but they said I cannot return because I confirm already. I contacted the seller but he block me. Oh my i contacted then my bank to help but they needed a certificate to prove it is fake. I drove 3 hours with my 1 year old child to find a store To certify it is fake but I find none. So that's it I paid 180 for a fake Louis vuitton wallet They never consider I am new and naive in using their app!.

Mercari is the absolute worst marketplace for sellers you can find. Buyers can cancel items after you drop them in the mail; there is no notification and no recourse! Buyers can receive your goods for free and Mercari does absolutely nothing to assist. If you are selling, do not ever use MERCARI!

I've been on this app for probably 8 years and never had any issues, sold a lot, bought some stuff, and then I was sent a fake broken pair of Oakley glasses. They said I could ship the item back and get my money back so I did that within the week, but never got my money, I waited and waited and they let me know I will never get my money back! Because I apparently didn't send them back immediately, I now lost all my $110+, and the seller has their fake glasses back, and they get no repercussions for selling me something fake. Support basically laughed at me and told me to go somewhere else! Love the support for making them money all these years!

I have over 100 transactions on Mercari buying and selling and have never had an issue. The site is easy to use and you won't have an issue if you follow their rules which are in place to make the app a pleasant shopping platform

Where do I start... simply put, they ripped off a 13 year old girl and then tortured her to keep sending more pictures of her defective item. Then they released her money to a fraudulent seller and told her she didn't comply with all their requests. DO NOT use this company. BUYER BEWARE

I sold some items and tried to make a purchase on Mercari using my earnings, my mercari balance. I can't because apparently California residents can't use their Mercari balance for some reason. It makes no sense to me. I hope I'm not being ripped off.

I have used this site for a long time, you can only rate the seller when the item has been received. In my situation the seller choose to cancel my transaction due to a mistake on "shipping options". When I tried to contact the seller, I was expecting her to give me options for me to buy, instead she gave a terrible response "Well don't buy from me again" (and blocked me). There is no way to document this to warn other buyers, since the transaction was cancelled. BEWARE of BrisiLinda!

They are horrible st customer service! They kick you off for no reason! I was kicked off because I had a fraud alert on my America Express card & I called in & they wanted to verify that I was authorizing the charge. Not a second later I get a noticed that Mercari is revolking my account! I have heard they have done this to several people. Take your business to Poshmark... GREAT APP

I recently contacted a seller about an item I was interested in. We agreed on a price and they made me a personal listing, so I could purchase it. However, they raised the price on the one they made for me (by around 3 USD). I politely said that it was too much and could only do what we agreed on. The transaction was just completed today. I gave a good evaluation because overall there were no issues. The seller, however, gave a bad one with no explanation as to why. They then proceeded to delete the conversation on the listing and when I asked why they would give such an evaluation they ignored me. I contacted Mercari, but was told they would side with the seller. Why? Because the seller is ignoring me, gave no reason for the bad evaluation on the good transaction, and deleted all the messages that show I'm telling the truth.

I like selling on Mercari. The site itself is good, safe and I always get paid in a timely manner. But when things go wrong, then the trouble begins. Whenever I list a high end product, they suspend my account stating I have violated their rules, but they don't say which rules or why. I list authentic items, always. I violate no rules. They usually reinstate my account within 24 hours or less and sometimes they restore the listings and sometimes they don't. When I write to them, it takes a day or so for a response, and the response never responds the actual issues in my emails. It is very irritating. I appreciate they are trying to run a safe site, but given sellers selling is how they make money, they ought to treat sellers with more respect. I would sell so much more on their site but I only list about 25% of my products on Mercari because I don't want to hassle with them. It's ashame.

Item ID
M*******733

I ordered an item, it was supposed to be delivered today but nope no delivery, no response from seller.

They are just thieves and fraud people.
Please I advise other people never to go on their website.
I do not think they would refund me my money, I lost my 60$ please do not do the same mistake.

Mercari is a terrible place for sellers and a haven for buyers out to steal and scam. I recently sold a pair of new Ferragamo loafers to a buyer ("W"). For some reason the buyer canceled the order after they were delivered (perhaps they didn't fit or he changed his mind). Because I don't accept returns, he went ahead and falsely accused me of prohibitive behavior to cancel the order, which in turn got my account restricted before they even reviewed anything (and I'm still waiting for this review - they're very slow). Totally unfair and unacceptable how a seller could be so powerless in this situation. Now my account is wrongfully restricted pending review, I don't have money from the sale, and I don't have my shoes. It's a terrible process that handicaps sellers and makes them too vulnerable. Shame on you Mercari. Never selling on your platform again. Poshmark and Vestiare collective are far superior, for sellers anyway.

I recently purchased a Thule urban glide 2 double stroller for my two baby granddaughters from Estuardo0520. This seller represented this item was in good clean condition. On arrival it was obvious the stroller had been sprayed with a fabric paint or similar chemical because the fabric was stiff, sticky & smelled like chemicals.

My 2 baby grandchildren could never sit in this stroller because where they would sit is covered in these chemicals & small babies who put everything in their mouths. Mercari is refusing my return request. I was forced to dispute this charge with my bank & returned this item via UPS. I would never buy anything with Mercari again & especially not from this seller Estuardo9520
#mercari

Josh86 from mecari site:
Spoke with seller "ring deals" about buying the item above. Purchased the listing and 12 hours later cancel because item was on "hold" then why even have it listed. False advertising. Shame for allowing this type of business. Unprofessional

I sold a pair of jordans used only twice in perfect conditions, buyer ask for refund because it was the "wrong item " mercari gave it back the mopney to her even before i got my shoes back and what the buyer sent? A stinky old and in terrible conditions tennis shoes! Mercari refused to do something the buyer close he account and i am here without my shoes without money and a pair of tennis that are honestly disgusting!