Mercari

I posted some items for sale. A pair of earrings was bought and the seller requested a return which was actually approved (whatever) but mercari put the wrong address on the return label and will not take responsibility for my lost item! They refunded the buyer but won't credit me for their mistake. They have 0 customer service support. You cannot call anyone on the phone, I was blocked from the app chat and their emails are almost insulting because they literally are not READING what I write ans just keep repeating the same bs over and over. Use poshmark instead!

Rug arrived, was in the process of moving opened rug after 5 days. Rug was stained and filthy beyond repair (hired professional rug cleaner nothing they could do). Messaged Mercari, SOL, needed to respond with complaint within 3 days. Wanted to leave review but too late, Mercari went in on day 4 and gave seller high rating. No recourse at all. Recommend not to use site, no accountability and false ratings on sellers.

This site should be shut down.! I placed an order and never saw it set up for shipping after 3 days I messaged the seller and he apologized and said it was due to a family illness and said he was dropping it off with the shipper in two hours. It's now three days later and no tracking number was ever established I messaged the seller five more times and they never responded. It's impossible to get in touch with her anyone at Mercari to complain or ask about status. I am now trying to get my payment reversed by my credit card company. Check all the very bad reviews on this site before even considering a purchase from these crooks!

Mercari customer service is absolutely worthless. I received an item damaged in shipment due to the sellers complete lack of ability to package it properly. I notified the seller because there was no way to do so through my orders page, and when I came back to check on the status I was told that the item had been automatically approved and finalized by Mercari. I messaged the Help Center stating the issue and I continually got canned replies saying "rest assured"...however the only thing you can be assured of is that the resolution will be anything but. Their last message stated there was nothing they could do as per their policies, so they were closing my case and blocked my communication with the seller, leaving me with a broken, worthless tablet and no way to try to resolve it. I will never make the mistake of purchasing something from Mercari again and I hope others take the same advice.

Worst experience purchasing anything online. I wish I can give it zero stars. I received an item that didn't work and as I was trying to resolve it with the seller mercari gave the guy the money and an automatic great review. Of course the guy stopped communicating with me because apparently After 3 days you can't get a refund or can you return it. I tried to explain the issue and mercari offered 10 bucks off my next $50 purchase l. Like u would ever buy anything from this website ever again.

As other users have mentioned, just use ebay.

As a seller who has a perfect 5-star rating, one of my packages was eventually lost by USPS.

Mercari deleted the label and tracking number within 1 week of the purchase, refunded the buyer, and basically said you're SOL to me. Your item is lost - the buyer may still receive it from USPS for free - but since you don't have a tracking number (because Mercari deleted it) you can't open an investigation OR claim for the item.

Mercari greatly benefits off good sellers like myself who are reliable, list items consistently, and go above and beyond to provide a good experience for buyers.

The fact they go out of their way to screw buyers out of any little recourse they may have in these circumstances... lesson learned. I'll eat the loss this once and sell elsewhere in the future.

Item arrived damaged. You must contact them through their app. There is no option for reporting a damaged item, and contact is only available by answering questions. There is no question about damaged items, you you never get to contact customer service. They apparently do not have an office in the US. I would not recommend buying through Mercari.

This has been the most frustrating experience of my life and it's only over a $14 item‍. I'm fighting it out of principle! I ordered some cologne for my husband, and what arrived was a total joke. It was the size of my fingernail. So it took me over an hour to figure out how they wanted the JPEG pictures posted up, when I successfully did that they tried to give me a credit on the site when I want a refund to my credit card as I will never buy anything from this site again There's absolutely nobody you can talk to, this whole site is a joke! I stopped it with my credit card, and now mercari is giving me grief! Tried to contact somebody and it's impossible and unrealistic Do not deal with this platform!

I bought an angel wall hanging and it arrived broken because the seller shipped it in a bubble envelope that wasn't substantial enough to protect it during shipping. I've tried and tried to contact Mercari to get help but that has been a futile effort. Don't ever shop with them if you want customer service. There isn't any. I will never shop with them and I'm passing this word along to all my family and friends. It is truly an awful shopping experience!

I bought shoes that were seriously defective. But because 3 days after delivery date had passed, Mercari rated and completed my purchase and I wasn't able to return items. How convenient to give your sellers 5 stars for selling shoes that literally fell apart and disintegrated the first time I wore them!

I have had no issues with mercari whatsoever. The main complaint I see is buyers not rating the seller after purchase within 3 days. Mercari will force a rating automatically if this happens and boom your paid. I think people aren't patient enough. They want their money now and can't wait a couple of days. Anyways I have made a lot of cash on this site and so far all the buyers and sellers I have come across are GREAT. I also had my doubts when reading the reviews and I'm glad I just found out for myself.

After selling fragrance oils on Mercari for 3 years with a 5 star rating and over 1120 great reviews, Mercari decided to close my account in Jan 2020 stating I violated terms of service agreement which is pretty vague. I contacted their support team and they have me some response about items are not originally in container? I'm think they are stating that the fragrance oils have to be poured by me into bottles they are sold in. I'm not understanding that policy and they then stated if I submit proof of purchases from manufacturer then they will reconsider. But after this experience, I'd rather not deal with them again. To abruptly just close and account while they are profiting from my sells and then decide to end it is nuts. Good riddance to Mercari.

I recently decided to purchase something on Mercari.com, a quick google search confirmed it was a legit site, so I didn't dig any deeper at the time. Lets just say I had trouble in the checkout process where it kept telling me I needed to redo it, & needless to say I got charged over 6 time for the same item. No records of transactions on the site or app. But my bank account shows the truth. I will dispute these charges with my bank F-them, never again! Stay away from that debacle of a site.