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Mercari has a rating of 1.2 stars from 2,372 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. Mercari ranks 590th among Marketplace sites.
This company does not typically respond to reviews
Initially customer service gave me some trouble due to mistaken identity, however the (frustrating) problem was resolved. I must say that I enjoy the simplicity of Mercari. It is a more streamlined method of buying and selling than Ebay.
This seller is a fraud. Do not buy from him you'll never get your item. I bought a backpack on Dec 13th. 5 days later I messaged seller and he replied that his printer broke and he would go to his office the next day to print a label and try his hardest to ship item that evening. A few days later I messaged him again to see if he was able to ship the item I purchased but he would never respond back to me. Today I told him I wanted a refund and he sent me a nasty message back in return.
If your package is damaged by postal they will automatically say insufficient packaging to prevent you from being credited your money. So you lose your time effort and receive your product in a worse state than before. Never use their labels. Always use your own so you can claim it yourself. Mercarri has alot of vague and specific unrealistic packaging requirements to prevent crediting your money even though your packaging was great and you have 5 stars with many reviews. This company does not care about their sellers. The fees are waayy too high now.
Products used:
I sell Funko pops
Date of experience: November 12, 2022
I purchased a bikini described as used only twice in good condition. When it came, it was in very used condition with much pilling, covered in sand, discolored, basically unwearable to me. It was in "fair" condition at best and none of these "cosmetic flaws" were disclosed as Mercari policy states they should. I contacted Mercari the day I received the item requesting a return and they denied it claiming it didn't qualify, and promptly completed my transaction! I couldn't even leave feedback for the seller so this girl is free to scam again knowing Mercari will protect her. Everyone stick to Poshmark. They're fees are high but they are very committed to protecting buyers.
Date of experience: July 22, 2017
Beware of the seller campthrift! Seller had several lots of Manson t-shirts and I contacted through chat to see if the lots could be combined into one for one price. He agreed to the price and said he would combine the lot that night. Five days later with me sending messages everyday I finally ask him what's going on. He responded back that he agreed prematurely and that the price was too low. Then I contacted mercari support to see if anything could be done. I got the answer back that bulk deals are at the discretion of the seller and that there was nothing I could do. I love mercari and until now have had no problems. I find the lack of support saddening and will probably not use the app as much. All I can say is be on your guard and don't except support to offer the least bit of help.
Date of experience: April 10, 2019
I have been fighting since November of 2021 to get 176.74 back from a seller that sold me a fake necklace. I reported it to Mercari and I contacted the seller immediately letting them know that I would refuse. The seller saw the message for cancellation but sent the necklace anyway. I refused and never touched the package, and although Mercari said once I let them know it was refused that they would refund me, they never sent a refund. What is crazy is, the seller is not even a real company and the return address is a fake. The post office sent me a letter stating they still have the package but it is undeliverable because this company does not exists. I am fighting with Synchrony bank now because Mercari lied about me having the wrong tracking number. Do not buy from this site. You will get scammed!
Tip for consumers:
Do not buy! Many of the items are fake. Keep screenshots of everything. They lied and said my tracking number is wrong. I have put the entire tracking number so the world can see it is not fake.
Products used:
Fake Gold Necklace but I never received it!
Date of experience: January 4, 2022
A seller is able to change the rating of the buyer is already out of line. I'm talking about giving an honest review. She goes ahead to quarrel me and make changes. I checked her reviews, 2 others said / made the same complian. Poor description of item. How will she improve on that if you keep letting her get 5stars? Mercari closes a case without helping out the buyer. Alot if purchases are waste.
Tip for consumers:
Ask for real pictures. Actual description. For watvhes ask for the face in mm and wrist size. Ull be surprised how alot of them hide flaws.
Products used:
The Dior addict perfume, Rose n Roses.
Date of experience: October 12, 2022
If you are scammed by a seller, Mercari customer service will not back you up. The return emails do not even make sense and they keep sending the same one over and over. The only recourse they allow is you to return something. The problem is, if you return it, you have NOTHING. Your money is gone and they have the item. I filed a dispute with my bank. I suggest anyone else who feels scammed as a buyer do the same.
Date of experience: May 3, 2020
I sold two shirts on Mercari at 9$. Mercari claims to take just 10% and that I would get $8.10 for each shirt. The customer paid for shipping, so clearly I was supposed to get back $8.10 each. Nope Mercari took $4.70 from each shirt and I only got back $4.30. I tried to call customer service 4 times and each time they hung up on me. DO NOT SELL YOUR THINGS ON THIS SITE.
Date of experience: April 2, 2018
Mecari has ripped me off several times on shipping.
I weigh my items carefully and sell on 3 different sites. Mecari is the only one that had ripped me off.
First there shipping is high. Then when it gets to its destination. They say they have to charge me extra.so I didn't make a dime on 2 items in 2 weeks. Ridiculous.
And there customer service is useless. Says weigh your items.
I DO!
SO IF YOU WALK TO GIVE STUFF AWAY. MECARI.
THEY DO BAD BUSINESS
Tip for consumers:
They rip you off on extra shipping cost. Even when you weigh and are under weight limit
Products used:
Selling on mecari. Rips you off on extra shipping
Date of experience: November 19, 2023
This site is built upon the idea of a carrot on a stick. The sellers will show stock images of items and refuse to provide more specific information, and then what you do buy from them turns out, obviously, to be knockoffs 99% of the time. I've never had a positive experience with them, because the one time that the seller actually sent me the product that it was looking for, it was too small and they REFUSED to issue a return. I didn't do the proper research and just went with the "money-back guarantee" and no remorse buying promise, and it turns out that they WILL NOT issue returns if the item doesn't fit or has any other physical discrepancy like smell. With a policy like that, they are well aware that the majority of their user base will be scamming customers but refuse to provide service so that they can make a profit. Please, do not make the mistake that I did. Do not buy from here. DO NOT.
Date of experience: September 14, 2020
Ordered hair dryer from mecari they shipped to wrong address and what I recieved was nothing close to what I ordered. They told me I had to open an account with Mecari before they would resolve the issue. Thank goodness I used paypal. They got on it right away.
Tip for consumers:
No customer service and have to download their app and open an account before they will talk to you . Always use paypal Always for your own protection
Products used:
Hairdryer
Date of experience: November 17, 2021
I sold some brand new Zara shoes. I had pictures of the whole shoes and size. Size 40 is a size 10. I wear a 10 fits me prefect. The lady said she's a 9 1/2 and the shoes were way to small. She lied. Mercari approved her to get her refund back. No refunds! Sold as is. Smh closing my closet for good
Date of experience: September 3, 2019
Mercari is holding my money hostage as a seller - they will not release it unless I provide them detailed banking information. I will not do this, they are based in Japan (not USA) and I'm not interested in giving out that information to a foreign country. They offer an option of using your balance owed as a way to purchase items - which would have been a fine alternative - except it doesn't work. Spent several days talking with "support", with zero solutions. They take Venmo and Paypal, but they won't send you your money owed from selling this way. With support that doesn't actually do anything, I'd rate this place as 80% scam, 20% data thieves. STAY AWAY FROM MERCARI
Date of experience: August 11, 2023
I sold a Coach Wallet on there the person didn't rape me but he did text me on there telling me he got it so Merceri knows they received the item but refuses to give me my money saying I didn't hav a tracking number... Don't use them they do nothing but steal people's money!
Date of experience: September 29, 2016
I purchased an expensive collector Funko pop and the seller sent a completely different cheap Funko pop instead. Fortunately I requested a refund the same day I received the package and Mercari approved the return. Do not purchase from a seller named Oofwhat. Buyers cannot post a message or rating when a scam occurs so sellers have false high ratings.
Date of experience: January 5, 2023
I purchased an item that was delivered while I was traveling. When I opened the package, the items was completely shattered, in pieces. Poor packaging, However, since Mercari proceeded to rate the seller before I opened the package, I cannot get a refund. Poor customer service. Avoid this site! Photos available, but unable to upload.
Date of experience: June 9, 2022
Terrible communication and service. Had three orders cancelled with no warning and no explanation. Limited my account so I could not communicate with the sellers. Charges hit my credit card but I receive nothing on their site reference status. I have sent over 5 messages over 5-days and they will not respond to explain why and how to unlimit my account. Terrible communication and service. Very frustrating when they cut you off with no explanation, and they provide no response to the one way they allow you to communicate. EBay does not do this. Amazon does not do this. They may question, but they don't just cut you off at the knees with no explanation and not respond to any communication.
Tip for consumers:
Expect to be cancelled when you need them the most. And I have seen their responses to some other reviews, and they off to use their established help contact system. This is a red herring, a complete lie. After 5 day and a message each day, each day seeing an automated response they will respond in a few hours, and nothing. I really needed the items. Terrible for me and the seller.
Products used:
I ended up using Amazon and EBay without issue.
Date of experience: March 12, 2022
I have proof of shipping the item, and the buyer hasn't received it because it got lost in the mail and was never scanned in. So since I have proof of shipping (via receipt), you'd think that they would give you the funds and refund the buyer, but no. They said well the buyer can cancel any time they would like now, and I hope your item is found. POSHMARK IS WAY BETTER. If you want good customer service and insurance on your items, poshmark will take care of you. Yeah, they take an extra 10% but every issue I've had with packages not arriving, or shipping issues, they've taken care of it.
Date of experience: July 24, 2018
I would give a 0 rating if I could. I ordered a glass pyrex double boiler. It arrived in a baby diaper box broken in several pieces. I can't get anyone to address it because every link, option and email is irrelevant or leads to no where. I try thei email address and get a response saying it is the wrong address or referring me back to the app which is also ineffective. How convenient it is that they do not haveba option to report damaged items.
Tip for consumers:
Avoid purchasing from Mecari
Products used:
None
Date of experience: January 6, 2023
Most unprofessional company I've ever dealt with delt with some lady at popboxshoeshop that can't even pay for her items and they are on her side instead of mine as a seller. They gave her three days to rate the redwing boots I sold her and even after that I never got paid after she talked me down 100 already. I sent about 40 messages back and forth even proving with tracking delivery conformation and still not getting a reply. I should have been paid four days ago the boots sold eight days ago and she stole them six days ago. They kicked me off the sight for getting upset about it. I waisted all week trying to get 112. Dollars for boots worth 250 and never even got it. Worst company I've seen I hope they crash there garbage sights not worth anyone's time unless your a scam.
Tip for consumers:
There sight is for scammers
Products used:
No refund j<t a waist of time garbage sight
Date of experience: March 26, 2022
I sold an item which was irreplaceable and it got bashed in shipping. They say they have a$200 coverage for damage but you'll never see it. All my reviews state what an excellent packer I am but they tried to blame it on the packing not the post office. I just lost out to 3lbs of packing paper and 2lbs of product. I had already heard this about them and now it's come true. B. Beckner
Tip for consumers:
Don't send heavy glass or ceramic items through this app.
Products used:
Fiesta coffee pot with matching cups.
Date of experience: February 2, 2022
Sellers block you for asking a simple question about an item about measurements or just anything its cause they don't really want to sell there stuff and there a snob its bull$#*! that mercari won't do anything about it they need to take responsibility for seller just blocking buyers for know reason at all I'm getting so sick of the $#*! don't buy from Angelndisguise she will block you by asking a simple question she is a snob she really needs to look in the mirror of what kind of human is she not a nice one tell you that mercari step in and do something about these sellers that block people for nothing other than these sellers I love mercari
Date of experience: March 13, 2023
The most Disgusting customer service EVER! Worst App Ever! Such a stupid App! Lousy customer service Team EVER! Don't use this app! No customer service will solve your problems! They ignored all! They only want to take 10% of everything you buy or sell! Don't care about all the folks as buyer and seller! The MOST AWFUL app EVER used in my life!
Date of experience: November 11, 2020
I wanted to buy one thing and it took an act of God to get it. I couldn't buy anything because it kept saying my credit card hadn't been verified, but they didn't explain how to do that. I finally linked my paypal account. This was my first and last transaction with this POS company.
Date of experience: July 6, 2018
Having a nightmare experience *******@mercari_app - bought jeans that were AT LEAST 2 SIZES SMALLER than billed, gave them proof, they won't authorize a return, they just gaslight me that it's my fault. Never never buy through this app. https://www.wcpo.com/money/consumer/dont-waste-your-money/mercari-is-the-hottest-new-selling-app-but-is-it-safe
Tip for consumers:
Do Not Use This Vendor
Products used:
Unusable- money down the drain
Date of experience: May 26, 2022
I do not blame Mercari for the actions of unethical sellers but I do blame them for how they handled the situation. I purchased an item on Mercari for $90.72. After a week the seller had not shipped the item. Next, the seller canceled the order. They then relisted the item for $108.00. Their reason was that the item weighed too much. In other words, they should have asked more to begin with. When I contacted Mercari they said they monitor sellers for canceled orders if they are excessive. So, their policy is not to confront sellers when they step out of line. I have canceled my account and will never buy or sell on Mercari.
Date of experience: September 9, 2022
This is Mercari: The Selling App. The fast and easy way to sell or buy almost anything.
Hi Bryan,
So sorry to hear about your frustration getting your card verified! If you shoot us a message at contact@mercari.com, we'd love to guide you through the steps of that process.
Best,
Team Mercari