Mercari

I used this app for over a year and never had a problem with anything UNTIL I uploaded a vintage AUTHENTIC Louis Vuitton wallet and it got taken down because I did not include a picture of the date code! This listing was taken down multiple times and my privileges were suspended each and every time! My frustration is due to the fact that the item was authentic, I emailed them to do their research about authentic vintage goods, they do NOT need a date code to be real! Not only that but they deleted my account after I sent this email! P.S. They are extremely hard to reach! F*ck this company.

I was a Seller and for my first go using Mercari, listed a Brahmin handbag that I had purchased for $125, on sale. Mercari platform forced me to list it for $50 with auto price reduction so by the time I had a buyer, the price was $40. A buyer purchased the bag and I kept getting daily notices to mail it within 3 days, which I did but I didn't know I was suppose to click a button that stated I'd mailed the bag. Two days later, the buyer cancelled the sale. No big deal, I thought, I'd just relist it but the bag was never sent back to me. Two weeks went by and I had to dig all around the Mercari Help area to find out that I had 'buyer protection'. There should be a phone number to be able to contact them, but there is, except it's 'not a working number.' Mercari tried to blame me because I hadn't clicked on the 'confirm shipment'. I have used Poshmark in the past and I guess I'll have to go back to them because the stuff I'm selling ain't cheap and I don't like being cheated!

If you want to lose your money get scammed any way possible the use mercari! They have the worst customer service and surely have the worst company structure. Nothing do is professional. Ive lost over $400 dollars with mecari from scamming buyers, and mercari will keep the funds you they make from you selling your products then proceed to not accommodate your best interest. Its a scam!

I recently gave Mercari a try. I bought something, then a few days later, sold something. Still waiting for the item I bought. I tried going into my account to respond to the person who purchased item I sold and their system keeps telling me my password is wrong. I've changed the password twice to the one their system recommended and still can't get in. I tried sending a message via their Help center and keep getting an error message. I tried calling and they have a recording saying no one is available due to Covid. Apparently their system is down and they're not even trying to deal with it. I will never deal with this company again. Still waiting to see if I'll get the item I bought and will get paid for the item I sold and shipped. This company just may be a complete scam.

I have sold many items on there and they are the worst. Their customer service is non existant. The buyers will attempt to haggle you down to pennies where you are paying to ship to them. I CLEARY have it stated where I ship 4-7 days. I have people trying to cancel transactions because I getout of bed and run to the post office to ship at 2 am. When you need their help you are out of luck. The people who buy are scammers and Mercari is on their side. Avoid this company at all costs.

WILL NEVER use Mercari again. They withheld my funds from me (300 dollars) and then later deleted my account because I would not provide them with my SOCIAL SECURITY NUMBER for "ID verification". At least give people their money back if you are going to shut down their account. What a scam! And so upsetting because I had bought and received so many nice things on this site. Will eventually be contacting BBB about this because this is a scam site and I want my money they refused to send back to me. I can't believe people are still using this app. I would rate it no stars if I could. I can't believe they ask for info like this. I hope no one is giving it to them because that is something you never give out. Especially to a selling app! What a joke.

Mecari used to be a very good place to shop and sell. But now even when you buy something they tax the shipping as well. You would think that you would tax the price of the item that you're buying. Then you would add shipping costs to it but they don't.

I purchased a toy right before Christmas and paid alot for shipping to get it here in time. I didn't open within the 3 days you are allowed. (I opened it 1 day too late) I hid it from my kids so they wouldn't see their present and opened it Christmas eve to wrap for my kids. Broken! The seller gave me the response, you have 3 days to open it. The company won't do anything because it's past 3 days. So my advice is open the box asap because they will not help you at all of its after those 3 days
So I am out $30 for a broken toy! Not happy and their customer service will not help due to it being part the 3 days.

They reply with automated messages, they don't even try to act like they read your replies. They will close the case and leave you stranded. DO NOT USE THIS APP. GO somewhere trusted instead. Look at their BBB reviews... 94% NEGATIVE. It doesn't get much worse than that.

I have not used my Mercari account for a while and decided to login to sell something. I was unable to login to my original account since I forgot my password. I went to "forgot my password" and created a new password but was still unable to login. I then decided to create a new account where I was able to sell. After a while, I tried to cash out and was unable to do so since it says i have an existing account (one that I was unable to login to). My account was then suspended and I am unable to sell things. After contacting Mercari on several occasions, they leave me with a generic response and do not allow me to create a new account or delete one and continue with another one. Terrible customer service who does NOT listen or read about complaints. They only generate generic responses. Unaaceptable.

I purchased a swimsuit and I thought I fit it well because I usually fit well, but it turns out that they dont fit me as well as I expected. I tried to contact the seller, but no section to be found. I also contacted the help center and they told me to take pics of the item which is ridiculous. They said that they help me return the item for the full refund, but they didnt. I feel as thought Ive been cheated from that site. From now on, Ill close my Mercari account and never buy (or sell) items from this site again. They ripped me off and I lost my money. Ill stand up for whats right against them. Horrible site w/ horrible service.

I had over 600 five star reviews, and this was my main source of income as a single stay at home mom. I'm not some scam artist trying to make a quick buck. Mercari sent me an email saying they closed my account and I couldn't transfer my money. Over $1300 that I was saving as Christmas money! I sent multiple messages in the help center, wrote emails and even left a voicemail on their BS customer service number, no response! They were closing my tickets as solved without even responding! They were great until this! And I've read countless stories of them doing it to others, all coincidentally when people get high balances. THEY WILL STEAL YOUR MONEY. I filed a complaint with the BBB.

Absolutely horrible customer service! Not to mention the fact that I just got scammed by one of their sellers and instead of allowing me to return the item to the seller for a refund and getting my money back they told me that I should just resell the useless items to someone else (so I would then essentially be scamming someone else so I could get my money back) What kind of of corrupt website would want me to turn around and do that to someone else and make them a victim too, just to get my money back? Truly disgraceful Mercari! I highly avoiding this website at all costs.

I was very unsatisfied with the online website. When you click "buy it now," it typically should take you to a screen to review your order before finalizing it. Mercari does not do this. It automatically sends you to a screen that gives a confirmation number with your order. It is terrible. When I called to get them to use the coupon they sent me via email, they wouldn't do anything for me. I would not have bought anything if I had known they wouldn't let me use the coupon. Very dissatisfied customer.

A few days ago I ordered Tupperware smidgets that are unique in color. I received my order today ( very quickly) from Patricia Reinke. With my order I received a nice thank you note and a free gift that I would actually order myself!

I am very happy with my order and would definitely order from them again.

I just sold a $1500 Herve Leger Dress. The FedEx tracking didnt update so Mercari assumed it was lost cancelled the transaction, refunded the buyer and I got $100 compensation! FedEx then confirmed the item was delivered 2 weeks prior and despite this Mercari didnt care. They told me to try contact the buyer who removed themselves from the site after getting my dress AND refund! Furious I just lost $1500 dress for $100! Mercari should not have cancelled this without checking or investigating first.

On another note I sold a pair of brand new adidas sneakers. The buyer said there was a hole between the sole and Sneaker (which was the actual design of the shoe and was clearly seen on my images AND adidas website, it was a design feature) so they refunded the buyer and I lost the sneakers and my money! Such a joke! Im boycotting and advising my friends to do the same.

Been using eBay for YEARS and never had an issue once.

Disney store has a collector key series. Today is star wars day. Disney put out a star wars key, their site crashed and when it was up key was sold out. The key sold for 12.99. The key then came on mericari by sellers for 100 dollars and up and these sellers had several of them and didn't have it in their possesion yet. This has to be illegal to sell without having the item yet.

Stay away from this site badbad
It's definitely not eBay
Poor customer service
Fist time I used this site
Definitely the last
What was I thinking of
The seller is another crook over charged for a cheap quality t shirt same one at Wal Mart for 7.95$ it costed me 30.00 dollars on this site for same
By by mercari

My first order from them never shipped and they canceled it - so I ordered the same 2 boxes again - for a higher price - and the 2nd order arrived with 1 box damaged! The only solution they had was for me to ship both boxes back and get a refund (great) and I could try to purchase them again. I needed the boxes - they match the ones I already have - I've already waited so long for them to arrive, I just want to be done with this project - so what am I to do? Mercari offers no partial refunds - all or nothing. So I kept the boxes - and I'll face the dents to the back. But it shouldn't have been like this.

They closed my account because my wife was sharing my account since she got her account closed because she was selling some accessories that had letter "D" on it. She was trying to explain she never tried to sell fake items, she mentioned on the listing that those are "no brand," however Mercari thinks she was against the rules so they earased all her listings and closed her account! After then she was using my account with me and this time we didn't even do anything wrong and we got our account closed just because she was listing some posts with me! They said once you kicked out from Mercari, you can NEVER come back and they erased all the listingd and kick us out again. I had 49 selling total $2500 revenue with all 5 stars reviews! I did not do anything wrong and this how in a one sec Mercari will erase all of your listing and kick you off if anything you did they don't like or even feels like it.

Everything you write people you get suspended. Feel like this is high school all over again. A guy asked where I am from I told him I get suspended. I told a guy I was going to order more products to sell I get removed! Wtf is that!

I sold a book on mercuri and didn't know right away until I was notified later, I sent the book the buyer was thrilled and the funds were never released. I refunded the money to the buyer because I would rather give the book away than have mercuri keep all the money.

I purchased a modem and it was never shipped even though Mercari said it was. After both myself and Mercari contacted the seller LeggoDaEggo there was no response from the seller and Mercari insisted my order was shipped and I received it. I live in Connecticut and they claimed I received it in Illinois so they paid the seller and told me my order was completed. After several emails and phone conversations with different team members I was given a supposedly credit on my account and a coupon for 25% off my next purchase. That never showed on my account. After many emails and phone calls I was able to get my money back but I will never use this company again. I also would stay clear of a seller known as LeggoDaEggo.