Mercari

I guess wow is all I can say. It's one thing that they kept nickeling and diming and then now have added a processing fee in addition to increasing their shipping and then taking a cut of it... but what absolutely disgusted me is I shipped an item to a buyer and the post office damaged it. It was Mercari's shipping label that I bought from them so they canceled the order but did not refund me or give me any payment then put in the claim and kept the money! That's right Mercari kept the money from a damaged item so I'm out the cost of the item, The sale proceeds and because you're using their shipping label they got paid for your sale!

Was sold GPS item as NEW. Item arrived well used and with addresses and destinations programmed into it already. Mercari sent emails very late in the day and offered me a very short time to respond and return the item and the requested that i do NOT rate the seller!. And then took away the link to rate the seller. So the seller gets away with defrauding the buyer with the help of MERCARI

Buyer return Item, Not in factory seald box

I recently sold an item on Mercari. I sent the buyer an item in a factory sealed box. The buyer requested to return it and Mercari authorized the return. We I received the item, it was no longer in the factory box. I reported the sate of the item to Mercari and they stated that the customer returned the item in the condition that they received it. I had sold similar items on Mercari and ask Mercari to verify with previous buyers the condition of the item that they received. I also sent Mercari pictures of similar items that I have listed, in their factory boxes. Mercari gave me no proof of the condition that the customer received it and just closed the case in the buyers favor. When I asked how I could protect my myself from this situation in the future, Mercari did not respond. Poor customer service

I tried to purchase Maclaren Twin stroller on Mercari from user "wally27". I negotiated the price and the seller confirmed the purchase. The seller shipped my order but canceled it within one day because "barcode does not scan". The seller also blocked my account so I cannot buy or message him. But the stroller was still available for purchase. So I used my husband account to try to buy it, this time for full price. The seller canceled the second order within few minutes and blocked my other account too. I am already talking to Mercari to cancel the "wally27" account and any other accounts associated with this person*home address.

Last night I purchased a Jurassic World Irritator. I paid way too much for it but was thrilled that my grandson would have it in time for his birthday. I paid immediately through paypal. This morning upon checking my email I realized that the seller canceled my order. When I asked why it was canceled the response was, " I have never purchased anything through MERCARI before so, of course, my order was canceled." Seriously? My money is not as good as those that have shopped on MERCARI before. That kind of thinking from MERCARI sellers guarantees that they won't be able to build their business. I checked the seller's sales, albiet after my sale was cancelled, and discovered he/she frequently cancels orders. That pretty much guarantees there will never be new customers. Not a smart business practice. I know I won't be shopping there again.

I purchased 2 items from 1 seller. I only received 1 of the items i purchased. The seller said they sent the other item separately. I never received the other item even after numerous emails from the seller with empty promises. Never received a refund or my other item. This particular seller changed their store name after they stole my money. Stay away from blurtee/Onestopshop on mercari. Con artists.

I've been unsatisfied with several items on Mercari been trying to work it out with the sellers and partial refunds so I had to return anything and their website shut you down and doesn't allow you to continue or do any returns this website as one of the worst and I'm losing money on it not doing it for a long buyers beware and I see I'm forced to give them one star which I don't wish I could give them any

Purchased a Samsung s22 ultra $600. Item is in pending status with FedEx since August 28tg phone was purchased on the 26th of August. I've been back and forth with Mercari stating that far past the date of delivery and I received a message that I can request a cancellation on Sept 2nd. Made the request and I hat a message to rate buyer so they can get paid. The item is still in pending status FedEx website and I have not received the cellphone that I paid $600 for. Mercari is procrastinating going against their own policy and will not refund my account. This is a horrible situation and this Seller has 0 sales/ buys. No ratings. Look like someone inside Mercari support team is doing the scamming?

Doesn't do good business allows sellers to cancel orders and repost for higher prices I accepted an offer from the seller and two days later the order was canceled and updated at higher price mercari doesn't care I was on phone for over an hour I got no answer other than my money would be refunded in 5-7days it's sad that a company allows its customers to be treated like this

I had two situations. A customer sent me a broken imac Mercari did not want to refund me! Recently I accidentally ordered something from mercari using PayPal and I have yet to revive my refund. It was been over 10 days! Now I'm stuck have to pay after pay every two weeks because they wouldn't
Refund me. Money went in the trash! I would NOT RECOMMEND MERCARI!

I bought many items and they were OK until I decide to return a pair of shoes. Really big for me. According to them I was wrong. Hope all of them enjoy my money. POS! Be very careful

Will never order from this place again nothing when right you couldn't even make your seller respond or nothing then I complained. And you couldn't even find my order so I sent you the information and your company still did nothing but say you reminded the seller its time to send it out then your company said i can cancel my order but to do so I need to download your website I wasn't able to get your website so I wasn't able to cancel my order at this time. I had to go threw PayPal just to get what was mine back your company literally sucks and the seller isn't helping you look any better

Sellers lie about items no help from customer service was ripped off by a seller and Mercari closed my account for reporting a scammer

This is honest. I can't relate to anything being said on here. I have over 60 reviews. Every time I needed to get them on the phone, they are around (business hours). Hold time can be long. And, every issue was resolved. As a buyer, I received 2 defective items... no problems at all. I returned the items and immediate refund was given. I also had a buyer that tried to scam me out of $250, he claimed he never got it, delivery confirmation shows delivered and Mercari released the funds in 48 hours. For those who try to say poshmark is better... LOL. Absolutely 100% wrong. I usually transfer a few hundred dollars at a time and it shows up in my bank 2 or 3 days later. I also keep money in the account, with NO issues. So after reading all these complaints... I'm like, HUH?

So I have a question: If a seller brings them money (10%), why would they drop you? Something sounds off. I don't get it. For me, and I can be a huge critic... this site is the easiest, simplest selling app I've worked on, so far.

This company assists ppl with selling their goods. It's no pick up, ship only. As you're dealing with individuals there can always be varying degrees of satisfaction but I've made at least 40 to 50 purchases and only had an issue with 1 seller selling my items that I won to another buyer and 1 seller angry with me as I left her a somewhat negative review(that was warranted, it was fair and true and she didn't like it). Sellers can either offer you free shipping or add the price onto your purchase price. You can make offers on their listed prices, it's up to them whether they accept or not, or give you a counter offer. I've gotten some AMAZING deals on things. Usually the items are in very good condition and a lot of times, new. Most sellers I've dealt with have been great! Of course you get a bad apple every now and then but that is with any situation where you deal with people. I really love this site and highly recommend it. I've never sold anything yet, only been a buyer. However I've dealt with repeat sellers so they must like it too!

3 times I purchased something and heard no response from seller. Nothing, Zip. Then, it was just cancelled. There is no way to talk to anyone at Mercari. I'm sticking with Poshmark. This app sucks

This sight is scandalous they refunded me for a lost item then put my account under review
Took back the money they refunded and closed my account for what look like no reason until I noticed all my fund never transferred to my bank and they became completely to busy to address my concerns so I filed a police report but since they are not even in Us I not sure what county there was nithythey could do beware I'm out over 800 and some valuables I strongly advise not to use this app not ro mention every thing I ever bout except maybe 1 pair of shoes was junk and they also raised fees hidden sold items from my view and very poor customer support I would perhaps suggest Robinhood u can make money on that app but Mercari is a rip off people please beware thanks Marty

Wonderful easy site to buy on and sell.
I'm primarily a seller with almost 400 ratings. Never had 1 bad transaction and all my transactions were great.

Beware of this app. There's a bunch of scammers, and Mercari will not take your side when you get ripped off. It happened to me twice. Never again.

I will NEVER buy from this site again. Seller cancelled sale within an hour of purchase. My money has still not been refunded to my account after more than 2 weeks!

3 days to return an item... Wow... If you have no life I guess that works. Terrible customer service as well. Ignored me for days when I called them out on this. Ebay does 2 weeks.

I have $178 pending in funds and they closed my account! Scammers! Search the class action lawsuit survey by survey monkey so we can get this rolling!

Overcharged my shipping label and wrongfully took money from me. I truly cannot stand this site anymore. 1 pound small box for a spoon rest should not come out to $12.00 for the seller.