Mercari

I have been buying and selling on Mercari for roughly a year and a half. I switched over my listings from Poshmark due to their excessive commissions and, at the time, inability to offer buyers free shipping. I haven't looked back since, as Mercari facilitates transactions smoothly and payment for sales is quick and easy. One thing I bought got lost in the mail and Mercari was quick to refund me. Things sell really fast on here too, which I love. I've had items sell within 5 minutes of listing them. Mercari frequently offers coupons as a way to drive sales, and this works great for both buyers and sellers, as sellers still get their asking price and buyer gets to save some coin. As a buyer, I have no complaints. As a seller, my only complaint is the recent revocation of the ability for sellers in the state of California to apply their balance towards payment of goods on Mercari. CA sellers are now forced to withdraw their balance due to "compliance"(Mercari's Twitter explanation). Mercari would have gotten 5 stars from me if not for that.

The worst app and the worst costumer service
Every time i bought or i sold i have Issues
Millions of people sell counterfeit items i was one if them i bought this items with out knowing and i try te sell back and they block my account

They should change their name from mercari to blocking app because they block u for all the small reasons on planet earth they have the worst customer service ever which takes approx 2 years to respond to ur issues. And they should be given an award for "the garbage app" POSHMARK IS WAY BETTER! Don't deal in mercari! The one who runs this app is a complete "IDIOT " and a PARANOID nutcase

One of their sellers (HOT WHEELS AND STUFF in Cape Coral, FL) cancelled the transaction AFTER I had paid for an item. Not only is that unethical but it caused me to not bid on and thus miss out on a comparable item that is no longer available, making it a double whammy of disappointment. Most of all, Mercari would not allow me to leave an honest, objective review of the seller's practices because they claim there was no actual transaction to review (due to the cancellation). This lack of logic amounts to complicity and disdain for Mercari's users. Stay away!

Is looking like costumer service is like sleeping beauty. I waiting more then 4 days for refund and return label. People often citet like new but resel ve rd y unsanitary lingerie. Be car ed full. I do same sales but often not very happy with purchasing.one citet tiffany now I found is not even ssd's ilver is pewter and costumer service need expertise. As soon listing there take same time I am unable listing new items past 48 hours.no response. I even send inquiry... is just not right lenka nyc

Seller didn't bother to ship for 3 days as rules require: then said a snow storm is coming and it will be another week. I asked to cancel and they ignored me. Macari by rules, is supposed to cancel order and issue refund in 24 hours after cancellation request if shipper did not ship item.
Also the staff is very nasty messaging you, I told them my bank went ahead and issued my refund, and you have to pay my bank back for dispute because I don't have to item or want it. And the seller didn't follow rules shipping within 3 days. The site staff messaged me and said they will issue me a refund in another 8 days and I said ok. (My bank will take the refund from me) I said ok.
But the staff is unprofessional and not on task. So I don't recommend buying here. If they don't ship within 3 days or by 3 days your bank can dispute the charge as fraudulent and put your debit purchase refunded back to your card.
Don't buy here stick to eBay. They are very unprofessional behind their home computer or where this lady is. They don't even have an active phone number. Call your bank to get quick refund. They are not protecting buyers and allowing sellers to ship when they feel like it. That's not what you signed up for… that's unfair practices and unprofessional. Get out of there just delete your account.see attachments. The seller tried to say I didn't buy item on march 1st. Always green shot if you're going to shop here at this 3rd rate app. They are very tacky very unfriendly staff who ever she is behind the computer logged in communicating with buyers. We are the reason the site exists. The buyers are most important. Not the hired staff or tacky sellers. Sellers are done a dozen. Inflation is coming worse so don't count on high sales. I personally hope justice is served for this sites owner. We are going to report them to a government overseeing their activity online for fraudulent practices. Disgusting

If you receive your product on a Friday afternoon and you don't test to see if works by Monday, your out the cost of the product
I place an order with this company, which is from the vendor CHICKDUCK
after the order was received I get 72 hours to request a refund or post a complaint.
I ordered an Epson printer for 50.00, and once it arrived I took it out of the box and plugged it in (installing brand-new inks that cost 60 that are now not reusable) the printer did not work. I did all the troubleshooting recommend by Epson and ran a printer test, and nothing printed, blank pages, it did not work. I tried to go on to their website to file a complaint, I filled out the pages but the webpage would not let the submit page click thru. They have 72 hours for you to file a return request, I received the printer on Friday the 3rd, I tried to use it on Saturday and then tried to submit the request it would not go thru, I tried to call them and they are closed on the weekend. I called them first thing Monday morning and my 72 hours had passed there is nothing they can do for me, so they took my money for a broken printer, I cannot leave a review because it is after the 72 hours nor can I contact the seller. I want my money back 72.00

Not allowing buyers to rate a seller that lies for two weeks and has a record of cancelling orders makes their rating system pointless. If I had known this particular seller cancelled a large portion of her orders (which means she is cross-posting has NO INTENTION honoring her sales) I would not have wasted my time contacting her and reading to her lies. Mercari's rating system is deceptive, unfair and frustrating for buyers.

WARNING!
Mercari.com is the online center for FAKE Cartier glasses sales! Their Cartier glasses sold listing shows 100% FAKE! Fake sellers just list their FAKE glasses and wait just for 3 days. After that Mecari denies any FAKE returns claiming their 3 days policy. FAKE sale is a crime and against the copyrights. This illegal FAKE sales should have been stopped and their biz should have been busted long time ago. Keep away form Mercari FAKE sales. You will end up in the nightmare of their 3 days policy!

The seller didn't follow Mercari shipping guidelines and all my products arrived damaged but Mercari refused to refund me and ended up having to file a credit card dispute which my bank resolved and I got my money back over a month later and after hours on the phone with Mercari customer service and a hour with my bank.

STAY AWAY! READ REVIEWS,
SPECIALIZE IN STEALING, DO NOT ATTEMPT TO BUY OR SELL, THERE ARE NO GUARANTEES, THEY WILL STAY WITH YOUR MONEY AND THE WORST IS THAT NOBODY CONTROLS THEM, THEY SHOULD GO TO THE JAIL FOR ABUSING THE HONEST PEOPLE

DON'T EVEN BOTHER TO USE MERCARI. ASIDE THAT IS FULL OF COUNTERFEIT, TO OPEN A RETURN IS TRULY A NIGHTMARE. THEY WON'T CARE ABOUT YOU AT ALL. I TRIED TO RETURN A FAKE LOUIS VUITTON AND FOR 3 DAYS, THE RETURN WAS NOT POSSIBLE BECAUSE THE ITEM SHOWED "ON IT WAY" (EVEN THOUGH IT WAS ALREADY DELIVERED). WELL, GUESS WHAT? AFTER 4 DAYS, THIS ITEM WENT FROM "ON ITS WAY" TO "DELIVERED" AND I LOST $800 USD. I CALLED, EMAIL THEM AND CONTACTED THEM THROUGH THE SUPPORT CENTER AND THEY WERE NOT INTERESTED IN HELPING ME.

What do you get when you combine a dishonest, lying seller with an incompetent, non-responsive, poorly managed and probably dishonest online marketplace? The answer: Mercari. I placed a purchase for some DVDs of an old TV show and paid $80. The shipment was supposed to come by USPS registered. Nothing came after several weeks. Then the "tracking" number suddenly showed my item had been delivered-but to someone else in a distant state! I contacted the seller and he claimed it was an erroneous tracking number, and sent me another tracking number. This number showed he had not even delivered my DVDs to his local post office for 2 weeks after he took my money. Then both the seller and Mercari claimed the shipment was slowed down by the Post Office. After a month I demanded my money back. Mercari responded and said be patient. The seller pestered me with more than 10 emails asking me to wait, claiming it was the Post Office's fault, etc. Finally I told Mercari I would file a small claims court lawsuit in my local county against them. The next day, after a month, I was told they were refunding the $80. Finally after 6 weeks it showed up on my credit card.

Do NOT trust either the sellers or the site itself, Mercari. This whole site is a scam, either intentionally or through lack of proper systems to protect buyers. It should be shut down by federal or state consumer fraud regulators.

I received an item that was defective and cannot return the item or get a refund through their app And have tried calling them with no results

They have a strict 3 day return policy, but won't let you return defective items. Sellers can dupe you easily and they're protected. Don't waste your money.

Ordered an item for the first time from a seller with a perfect record of sales only to apparently be the only buyer to run in to trouble. Seller claimed item was returned to her from FedEx and she had to resend the item USPS on the morning it was supposed to arrive. I contacted FedEx with tracking number information, the item was never mailed out. I think I will stick with eBay and Amazon, I suggest you do the same.

Customer service SUCKS! Especially when it comes to an escalated issue. When tracking down an item that you havent physically received due to theft or a mistake from the delivery man, you as the customer is at fault. The Mercari team would not do anything to resolve the matter and they just simply SUCK. I WOULD NEVER DO BUSINESS WITH THIS COMPANY EVER!

I've been selling on Mercari for years and every interaction I've has with customer service has been abysmal. They do not respond to questions or deal with issues, they simply tell you too bad it's not our problem and steal your money. I sold an item and out of the blue Mercari cancelled the transaction WHILE THE ITEM WAS ALREADY IN TRANSIT. I contacted them and they told me that they refunded the buyer and there was nothing I could do?! They straight up stole my item and refuse to give me my money back. Stay far away from this app.

Before you purchase, double check pictures and descriptions. App is good place to buy but return policy is horrible!

They DO NOT back the seller, buyer. Name calling, like liar, people like you, can't you read English all because I said she did not send shams that were listed in description. Instead reported me as "prohibited conduct' and never said an unkind word 0h but she did within seconds my kind words were deleted and item and when I tried to request return, it was deleted in seconds. How can that seller reach them and I can't? Because she's a professional scammer and Mercari is a scam! DO NOT PURCHASE FROM THEM! They will not back you and IF YOU CAN FIND THEIR NUMBER ON THE WEB, it is a number to something like internal affairs who don't even represent them. What does that tell you? BUYER BEWARE. There are millions of scammers right now and the seller knows Mercari will back them!

It takes a lot, a LOT! For me to get angry enough to Google- "how to leave a bad review for Mercari"!
All I can say is this: There is no customer service. NONE! Regardless of how much you sell, your inquiry or issues, you can not get help or an answer from Mercari "customer support" because there is none.
DO NOT SELL ON THIS PLATFORM! I made the mistake of looking for more exposure, I'm back on eBay full time! Just say NO to Mercari. Especially is you are a serious reseller!

Bought some VANS sneakers 12 days ago and they are already broken and almost destroyed. They give only 72 hours to give your review of the product and when you send you CANNOT change review and/or talk to the seller anymore. They never gave me a solution for a return. The only thing they gave me was a 10% discount on next purchase! ARE YOU KIDDING ME? This site SUCKS and please DO NOT use for any circumstances. How is it possible that a product that failed its purposes and gets almost destroyed after only 12 days of usage DO NOT get any refund or communication with seller?

I sold my first item, shipped the item the next day using mercari provided label, seller left positive feedback. Instead of releasing the funds I was owed, Mercari "limited" my account, so I was basically deactivated from using the app, unable to receive funds. I emailed 3x no reply from cs email. They completely scammed me on my one and only sale, makes me wonder how many times they have done this. DONT TRUST THIS SITE! You have to provide your bank account details, don't!