Mercari

I've sold for over 25 years on Ebay, and I have a seller's account with Amazon since 1996. I assure you that Mercari is a great place to buy and sell! They have quick customer service by email and I've never not received a response within a day! I've purchased items and sold mostly on Mercari. I sell only AUTHENTIC merchandise. There is an old scam of using real receipts to sell fake handbags and when I see those sellers I report them. The key to Mercari is using your vocabulary to leave a good description. They require all sellers to use their own photos, not stock photos. And to communicate with your buyer and make certain they understand the condition of the item. Payment isn't released until the buyer gets their merchandise and rates the transaction! Everything runs pretty smoothly. Both buyers and sellers are protected equally. Some of the lies listed in these reviews are glaringly obvious; like you can't return an item after the sell has closed and been rated. Also, as a buyer you can cancel a transaction if the seller doesn't mail your item within 3 business days. Love Mercari! When you have a knack for selling this place will be great for you! If you like great deals this is the place to buy items! Ebay's Fees are too high now, and the entire site has fake and replica merchandise being sold as authentic! I limit my time on Ebay now. If you want a fast and smooth place to buy abs sell then MERCARI is that marketplace!

MY FRIENDS SHARED THE POOR EXPERIENCE BUT I STILL WANTED TO GIVE IT A SHOT
AFTER MANY MANY 5 STAR REVIEWS FROM BUYERS, I GOT ONE TRANSACTION THAT WAS LOST IN THE USPS TRANSIT AND I CONTACTED MERCARI TO HELP ME FIND THE ITEM FOR MY BUYER.
NEXT DAY I SEE THEY CANCELLED MY SOLD ITEM ( ITEM IS IN TRANSIT TO BUYER) WHEN I CONTACTED THEM ABOUT BEING CONCERNED OF LOOSING THE MONEY ( FEW HUNDRED DOLLAR GOLD JEWELRY) THEY SAID THEY CANCELLED BECAUSE ITEM WAS NOT DELIVERED AFTER SO LONG. MEANS THEY DONT GIVE A $#*! ABOUT WHAT THEY SAY IN THEIR POLICY
ALL THEY CARE ABOUT IS GETTING THE COMMISSION AND STAYING SAFE TO CONTINUE GETTING MONEY FROM SELLERS THEY DONT GIVE A CRAP ABOUT
HUGE FRAUD, USE OTHER SITE SUCH AS POSHMARK, AT LEAST THEY ARE MORE PROFESSIONAL NOT THIS STUPID SITE

I bought a remote for a Christmas present, and it turned out to be defective. But because they demand acknowledgement of satisfaction with three days of receipt, I could not return it. It was sitting under the tree wrapped for that time. It was only after the holiday that it was opened and tried to be used. DO NOT BUY FROM THIS TERRIBLE COMPANY. They do not care about the customer. If I could have given zero stars, I would have done so.

So you are tired of selling on Amazon and Ebay and want to try something new with hopes that it will be better? I can give you a quick break down between Ebay and Mercari.

Ebay - pros: Instant payment, instant transfers, bigger market and longer history

Cons: Instant refunds to anyone that makes any claim ever and takes it out of your pocket. They have higher fees between paypal, shipping and Ebay selling fees.

Mercari: pros: Smaller network, less scammer buyers. Purchase is finalized after 3 days from delivery. Easy shipping, easy listing.

Cons: No customer service, ever. No call center, all done online with rude agents who just flat out don't care. You have to wait to get paid until after delivery then you have to wait several days for transfer. They will randomly approve unnecessary, unjustified returns. The moment the package is returned to you, they refund your money. Even if the buyer stole from you with the return, they will still refund the money without any opportunity to dispute the item's returned condition. Even if you have video evidence that the buyer stole from you, they will still give the money back to the buyer and completely ignore your claims. If you sell with Mercari, they can and WILL steal from you!

Bottom line, Ebay is less risk but I recommend never selling any electronics through any online source. Go with Facebook yard sale sites where it can't come back to you. Good luck!

I started selling Feb 10 2019 during a snow storm with nothing to to but look at piles if stuff to sell.
I listed a bunch of baby clothes, cloth diapers and household stuff. Excitement grew as my pending balance did.

I quickly found that FedEx is very slowly but the cheapest method to ship.
On Feb 22 I ran into my first issues. FEDEX dropped a mini crib off at my door. Tape is falling off, box falling apart. How did they accept this?!?
No interior packing, bubble wrap or anything. This mini crib is values at $340 plus tax. I paid $153 plus $30 shipping.
Wheels bent, damage to paint, and the heavy duty staples from reused box left 12 rusty indentions on the side of the crib.
Mercari waited 4 days to finally get back to me except I didn't get the notification. I had been writing everyday. I got one a day later when they said I didn't respond and closed the case. I had opened a case with FedEx but that will take 10-15 days and the money goes to the seller. Now I paid $183 for a junk crib and the seller keeps money and possibly keeps insurance money up to $340 for replacement! I even offered to just take $75 to cover cost if new wheels, paint touch up from company and shipping/tax. Seller agreed but then disappeared.
Only way to contact company is to go through help center but they don't respond. And when they do, you don't get a notification.
They also delete messages between you and other party involved. Take screen shots right away.

TRASH COMPANY doesn't follow their made up rules. Bought something that took 2 weeks for seller to ship supposedly I should have been able to cancel after 3 days
DENIED my cancellation request as well as my request to reject the item I NO LONGER NEEDED. Lets just make up rules pretending to protect buyers and not follow them.

They're complete frauds and customer service is non-existent. I was sold a falsely advertised skirt. It was neither the brand nor even the size advertised. I immediately sent a detailed description and multiple pictures clearly showing the incorrect size (size large when it was adveryised as a size small), lack of brand (supposed to be Windsor), and very cheap construction (further inconsistent with the brand if they were to even argue that the tags had been cut out; no lining no store tags, the sizing tag is clearly not of the store, shedding sequins)They denied my request, ignored my additional appeals for help, and blocked me from contacting the seller. I posted a review several months later and was contacted by Mercari who after wasting much of my time... agreed to give me store credit that would expire in 30 days. When I said that was unacceptable they said I was abusive to their staff and that there would be no other offers. There is no customer support and the the "support" that exist are a complete farce. DO NOT USE MERCARI. If there's a class-action lawsuit against their unlawful asses, count me in!

Don't waste your time with Mercari app.Go to other site for peace of mind. I had 60+ all great reviews from sellers and buyers.
I introduced my sister and my husband to download the app. They asked them to delete as they judge it is from the same user. So They deleted it.
I had no problem with any payment to all my sellers and buyers. I got 60+ all great reviews. They revoke my account from the signs of unusual payment activity.!? I didn't understand what is it about? So I emailed them. This is how they replied without giving the certain reason. I still have some credit left. They charge 2% to withdraw money if you have less then 10.
It is really waste of your time if you have to take picture, write contents and etc, then they delete them all without knowing what did you do wrong.

From Mercari >>> " Thanks for your message. I see you've contacted us several times already with the same request. You have been permanently banned from our marketplace.

Per Article 2 of our Terms of Service, users who have had their accounts suspended or terminated due to prior violations of our Terms of Service are prohibited from creating new accounts. We kindly ask that you refrain from attempting to create any further new accounts.

Best,
Alexandra
Team Mercari "

Better to flush your money down the toilet. SELLERS WILL LEAVE BAD FEEDBACK TO BUYERS AND HARASS THE BUYERS INTO LEAVING A RATING BEFORE THE ITEM IS RECEIVED. STICK TO EBAY WHERE THEY ACTUALLY CARE ABOUT CUSTOMER SERVICE. Its no longer cheaper using this app compared to eBay. If you have a problem you are $#*! out of luck. About as bad as Poshmark.

I should have researched Mercari more than I had because I would have saved myself from wasting my money and time. I've only been using the site as a buyer and the reviewers are correct when they say that there is basically no customer service. I received a box full of broken items, because the seller had done a horrible job of packing the items, and I am now stuck with it after wasting over $70 on it. The seller has done nothing to help with the situation except to say that they were worried about sending the items because the breakable items were quite heavy. So they worried about sending items, that they were more than willing to sell, then they put them in a box with basically no packing? All I keep receiving, in responses from customer service, is the same message which is:
"Thanks for reaching out. We are currently experiencing an unusually high volume of inquiries. Response times may be longer than usual.
We will be getting back to you as soon as we can. Thank you for your patience.
P.S. You can find answers to many frequently asked questions in our Help Center."
Don't make the same mistake I did by not heeding the warnings about Mercari.

No response to issues, they'll take your money but when an item doesn't arrive you have to fight to get your monetary refund back. What a waste of my time and effort.

I had been a successful user of Mercari for about 3 months before my account was suspended and revoked because of "multiple payment methods" Not only is that a completely bogus reason, they refused to refund me what was in my balance and credits. I contacted support about 5 times and no one could explain anything and then they blocked me from customer service. BEWARE because at any given moment you could have your account revoked for no valid reason and you will lose any balance you have. MERCARI AND ITS STAFF ARE A FRAUD!

Said my package was delivered 4 days before I got it and after 3 days they automatically rate the seller even if your dissatisfied and once it's rated I can no longer dispute anything I got a broken game and cannot return it because the said I got it last Thursday when infact I got it on monday so when I received the package it had already been rated so I could no longer return before I even had it delivered! The help center wont help it's not there issue excuse me!?!

Horrible platform!

If you are a real seller, be very careful using this site! They will shut down your site and keep your money just due to user error! You can have a 5 star review< sell thousands of an item and if someone complains due to their own user error, they will close your account, keep your money and their is no way to contact anyone regarding this issue! I've never written a bad review in my life!
However, I feel like it is very necessary to warn people about this unethical corporation!
I use ebay, poshmark with no issues.
DO NOT MAKE THE SAME MISTAKE-DO NOT USE THIS SELLING PLATFORM MERCARI

1st Time buyer. Ordered on Black Friday. My package was at my doorstep by 4 December I will use This site in the future. Many bad reviews – but I can say I was very happy and pleased with my purchase

Buyer beware. Read the listing very closely and assume you are buying a fake or a knock off. If you are fooled, your return will not be approved.

Terrible site and company. Will never use again.

I sold an item on Mercari And the item was in excellent new condition this Fraud buyer leaves me positive feedback about the item as soon as they receive it, and then wait 10 days to request Return stating the item wasn't as described and Mercari approves this return even though policy states u cannot return after feedback left well they still approved it. FRAUD WEBSITE MERCARI ARE SCAMMERS they claim to have customer service # but u will never reach a representative after waiting hours!

I paid for an item and never received it. When I attempted to cancel it, it said web site no longer valid. I don't know how to get my money back. Stay away from this company.

Mercari left me with $0.00 return and stated it was a shipping charge that took my profit. See photo screen shot of my return profit. Sellers beware!

Whatever you do. DO NOT BUY FROM THIS COMPANY bought a platter it was delivered
On Thursday evening I was out of town came home
Opened it 5 days from delivery date contacted the company after they make so difficult to contact them it was broken in pieces they told me they couldn't do anything be because it went past there 3 day limit to make a claim. Bad way to do business

GUYS, DON'T FORGET TO LEAVE A BAD REVIEW IN THE APP STORE. THEY CURRENTLY HAVE A FOUR AND A HALF STAR RATING! Absolute horrible app. They took about $80 from me. They randomly delete my listings and will send me a notification that they deleted something but not state a reason why, they just write that it violates their rules. They've sent me infringement notices that threatened me with legal action and the deletion of my account because they suspected me to be using copyrighted photos when actually they were my photos and they just made an assumption based on the high quality of the photos. It's also impossible to get in touch with anyone from customer service. It's all just Q&A. Their website says to contact them through the app but on the app there is no where to contact them. What kind of buying and selling app doesn't have a phone number or email address?

I have been having lots of issues with the app, first it's been telling me "Purchase not allowed in your region" I emailed Mercari - they closed the issue with NO RESOLUTION. I emailed them again asking why it was closed when nothing was done.

Note I try to log in and it says my email or password is invalid so I reset my password - and it's still saying it. So ummmmm did Mercari cancel my account or something. Delete and uninstall.

THE WORST! THEY ARE QUICK TO SHUT U DOWN AND TAKE UR MONEY.SO MUCH BETTER WITHOUT THEM INVOLVED IN UR BUSINESS.STAY AWAY IF NOTHING HAS HAPPENED TO U YET...STICK AROUND I PROMISE U...U WILL HAVE PROBLEMS SOON! MERCARI U SUCK! I HOPE U CHOKE ON THE MONEY U STEAL FROM PEOPLE