Mercari

I have had three transactions in a row cancelled by Sellers *after* I paid via PayPal balance! What a complete waste of time! I am sticking with e-Bay!

I ordered a hair care product and I received AN EMPTY CONTAINER! I contacted the seller who suggested that I repost it on Mercari and they would re-buy it. Sounded way too complicated and just wrong to me. So, when I tried to return it for a refund, there was NO link to a form to complete the return process. JUST STAY AWAY FROM MERCARI! Very disappointed: learn from my mistake and STAY AWAY.

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Published 3 hours ago
Updated 2 seconds ago
Not too good for sellers or buyers
The sole of my boots came off the 2nd. Time I wore them. Mercari policy says you can not return them after you've given a review or 3 days past the date you receive the item. Also, there's literally no way to contact Mercari, even through email.!?
Thankfully the seller was really cool and helpful. They told me they had to reach them on. Facebook messenger. They were so nice about it I looked into shoe glue and decided to fix them myself. They fit well which is difficult for me.
So again, if you find a. Good seller then it's worth it. If not, stick to other selling sites.
I've also heard it's easy for sellers to not get paid on that site. They only get paid when the seller leaves the review. It's bizarre. It might work if people could contact them.

IVE HAD A MERCARI APP FOR OVER A YEAR AND MY DAUGHTER CAME HOME FROM COLLEGE AND GOT HER OWN ACCOUNT WITH THE SAME ADDRESS AND MERCARI DELATED BOTH. MULTIPLE PEOPLE IN THE SAME HOUSE CANNOT HAVE ACCOUNT THEY WILL SHUT DOWN WITHOUT NOTICE. I HAD OVER 200 ITEMS LISTED WHICH TOOK HOURS TO PHOTOGRAPH. TOTAL BS APP

They don't stand behind buyer! I got ripped off from name brand 4 less (seller) for $403!) I bought a phone and she is a scammer! Buyer beware of this site! Also be ware of seller!

Just please for your own sanity stay away from this site, let go, ebay, offer up, poshmark are wayyyy better after you ship your item to your buyer you have to wait until later the item is delivered OK so now I can get paid right? NOPE I was wrong lol I have to beg for a review from the buyer if they don't reply I have to wait 4 days after delivery to now ask a member from support to "investigate" buyer and they can submit a review for them on behalf of them, now after that they reply a week later to release your funds but wait lol its available on there site so you can shop on their site if not you can ask for a bank transfer which takes another week the point is I'm still waiting for payment and my item was delivered on 03/04 please I give details because it's so not worth it and non existing customer care

I purchased my items 20 days ago from a seller named Jessica Dont buy from her I think shes a scammer she takes the money and you never here from her again. The site is very hard to get around and its almost impossible to get a hold of customer service. The number on the site is no longer in service when you click on something it takes you no where. Unless you have money to throw away DONT SHOP HERE! I have been shopping online since 1999 and never had a problem until now. I even shop China and I havent had this kind of issue. I didnt lose allot of money this time but I hate a thief so I had to do this review. As a matter of fact I will be contacting the BBB tomorrow.

Mercari is a hypocrite they sell dangerous products like fake make up for example the Kylie Jenner lip kit anything to do with Kylie Jenner we are making 10% with every sale but claim you are not to alarm to sell these type of products if you sell something on there and its legit somehow they screw you if I fire claim something thats not true they go ahead and refund the money to the buyer You lose out on your products for example I sold a brand new pair of sneakers with tags and its original box by her claimed they were ripped Mercari granted them their money back And told I have to discard the sneakers so I lost out on a pair of brand new sneakers never received any money

Bought an item, the dumb seller sent the wrong item, I cancelled the order they threatened to not return my money if I left a negative review, I screen shot the email from them, don't buy from them, not worth the Hassle, they wanted my to wait for them to return my money, it was already 1 week of waiting on the item, I called my bank the same day, I did sent the item back, buyer be aware, they are not worth it

They refuse to refund my money on a vase that was broken in shipment. They delayed the process until we were past the time to request a refund then stopped contact. The seller tried to help...

HORRIBLE SERVICE! I have had two transactions with Mercari... AND BOTH WERE TERRIBLE! When you contact their customer service for assistance... CRICKETS. NO HELP AT ALL! Tried it twice... THERE WILL NOT BE THIRD TRY. THEY LOST MY BUSINESS! I WOULD SUGGEST USING ANOTHER VENDOR FOR PURCHASES! It's all good... until it's NOT!... AND IT'S NOT!

They don't want to listen to you. I bought alot off them. I always paid with credit cards. 3 actually. I have 9 orderes that they are not going to give me my money for cause I don't have a checking account. They suspended me for canceling a order cause the buyer has a right to cancel if the seller doesn't ship with in 5days. I have that in wrighting. What can I do to get my money back.in have credit cards receipt that's all an emails from them that I paid but never received.

You must fully check out and test all functions within 3 days of receipt. If you are out of town or don't get to it, you are screwed if there is a problem.

I never really write reviews about any app because I dont have the time to do so, but if an app or service is really good I give a 5 star and give credit where its do, the concept of the mercari platform is a great one specially since ebay and amazon have the market cornered, mercari is an opportunity to sell on another platform and make some money on the side or so it seems but unfortunately I have experienced nothing but headaches with them. I have had mercari probably since 2016 untill this year, I was selling fine had amazing reviews from customers and was a great seller on that platform until out of no where Mercari team decided to close my account. They didn't even want to give me my pending money that was on hold. They mentioned I was selling copyright infringed items but when I showed them proof of purchase with receipts they still suspended my account indefinitely basically cutting one of my income streams. I must let every seller know that mercari regardless of how appealing it is looks out for number one, that's themselves. Sellers are the backbone of their business without us they are nothing without buyers they are nothing its time to start doing something about this injustice!

Please do not buy from this company. I bought a chair from Mercari and paid in full to Mercari. However, now Quill is requesting me to pay up but Mercari didn't pay Quill.

I bought a bird feeder that the birds were not attracted to. Mercari wouldn't accept a return so I just threw $30 down the drain. I will NEVER buy from this company again... or sell either!

I have contacted CHANEL, GUCCI, FENDI, BURBERRY, LOUIS VUITTON IN REGARDS TO mercari allowing fake sellers sell fake items. There is a big class action lawsuit in the works. Everyones job in SF is at risk

THEY DONT REFUND YOUR PURCHASE IF YOU SHIP ITEM LATER JUST ONE DAY, SO THEY RECEIVED MY RETURN WITH ALL TRACKING DETAILS, AND KEPT MY MONEY.
SO I LOST THE ITEM AND LOST MONEY.
THIS IS A SCAM TERRIBLE SITE!
HORRIBLE DISGRACE!

I've been a member since 2016 and have listed over 150 items and sold over 123 items on Mercari. Last Thursday, I received an offer for $12 on a pair of kids UGG boots. I declined the offer because it stated that my earnings would be $10.50. A half hour later I noticed that the buyer purchased the item for the $15 listed price. I printed out the label and shipped the boots off the same day. On Saturday, I received a notification that the buyer received the item and accepted it. She gave me a five star rating. When I logged into the site the very next day to check my earnings, it stated that my earnings was 50 cents. I sent Mercari an email explaining the situation. They sent me a response saying the shipping was free and paid by me. Say what now? I have never offered free shipping on any of my items that are listed under $100. Why would i sell a pair of UGG boots that is in great condition to only earn 50 cents? They said that they cannot reimburse my shipping because of their policy. That's when I decided that I would delete my account. I went in to delete my account but kept getting a message saying, I could not delete my account because there are items that were listed less than 2 weeks ago. I then decided to delete each individual item and noticed that 99% of my items had free shipping, when I've never offered or listed my items as seller pays shipping. They changed all of my items from 2016 to free shipping. This is very deceiving! How dare them! I deleted all of my items and will tell my friends and family to delete theirs as well. I will stick to Poshmark only. The nerve of those people!

I have been selling on mercari for a long time and they have had no issues with taking the almost 15% DONT LET THEM FOOL YOU THEY CHARGE A PROCESSING FEE ON TOP OF THE 10% They just notified me that my account was shut down because I was a previous user. AND YHEY WOMT RELEASE MY BALANCE OF OVER $1670. 00!

Mercari's legal counsel has not met our deadline to respond to our legal notice to remove counterfeits of our brand from their website. One of the WORST corporations with this business model of online retailing. Even eBay removes counterfeits in less than 24 hours. Mercari is blatantly engaging in illegal, willful counterfeiting and failing to take any action. We have contacted their web host, Amazon Web Services, and will demand they remove the counterfeits. DO NOT BUY FROM THIS WEBSITE!

I purchased a Louis Vitton bag from seller, when it arrived it was as fake as they come, i called Mercari and spoke to rep and I was instructed to wait for mailing sticker from them, send item back and immediately received my monies back, A few pointers, when purchasing something make sure its authentic and state that in message, this way of not they will refund money back

I purchased 2 items from this site, total purchase was a little under $800 usd. I asked the seller, before my purchase for the measurements of both items, so I could make sure of fit. No measurements were given, however, the seller told me the skirts were "adjustable", so sizing is not an issue. I purchased with confidence, received the skirts. They were NOT adjustable. I could make the skirts smaller, but NOT larger. The merchandise was misrepresented by the seller, as I was led to believe they would fit. I told seller before purchase, making the skirts larger was my main concern.
I initiated 2 returns for both skirts through Mercari. Mercari took 10 days to get back to me, denying my return because they claim my reason for the returns; "merchandise was misrepresented by the seller," does not fit under the company's return policy. I read Mercari's return policy and buyer policy, BOTH clearly state, returns are allowed if merchandise is not as stated or misrepresented. They have refused my refund 3 times, the seller will not respond to me either. I have escalated the issue to PayPal, and am praying they force this company to refund me.
Mercari also slapped me in the face by emailing me, telling me I was free to relist the merchandise, for sale on their platform and sent me a 5% discount code. I am disgusted and will NEVER do business with Mercari again.