Mercari

I sold a dress. FedEx lost the package so I reached out to the buyer and we decided to wait a week. I contacted FedEx and tried to file a claim but since Mercari created the shipping label I couldn't file the claim.

I tried to contact Mercari support and they wouldn't help. So I contacted the buyer and we cancelled the sale. The next day FedEx found the package and shipped it. I contacted Mercari and they still wouldn't help and I could couldn't contact the buyer.

Huge cluster f*ck. Stay away from them.

Buyer return Item, Not in factory seald box

I recently sold an item on Mercari. I sent the buyer an item in a factory sealed box. The buyer requested to return it and Mercari authorized the return. We I received the item, it was no longer in the factory box. I reported the sate of the item to Mercari and they stated that the customer returned the item in the condition that they received it. I had sold similar items on Mercari and ask Mercari to verify with previous buyers the condition of the item that they received. I also sent Mercari pictures of similar items that I have listed, in their factory boxes. Mercari gave me no proof of the condition that the customer received it and just closed the case in the buyers favor. When I asked how I could protect my myself from this situation in the future, Mercari did not respond. Poor customer service

I tried to purchase Maclaren Twin stroller on Mercari from user "wally27". I negotiated the price and the seller confirmed the purchase. The seller shipped my order but canceled it within one day because "barcode does not scan". The seller also blocked my account so I cannot buy or message him. But the stroller was still available for purchase. So I used my husband account to try to buy it, this time for full price. The seller canceled the second order within few minutes and blocked my other account too. I am already talking to Mercari to cancel the "wally27" account and any other accounts associated with this person*home address.

Last night I purchased a Jurassic World Irritator. I paid way too much for it but was thrilled that my grandson would have it in time for his birthday. I paid immediately through paypal. This morning upon checking my email I realized that the seller canceled my order. When I asked why it was canceled the response was, " I have never purchased anything through MERCARI before so, of course, my order was canceled." Seriously? My money is not as good as those that have shopped on MERCARI before. That kind of thinking from MERCARI sellers guarantees that they won't be able to build their business. I checked the seller's sales, albiet after my sale was cancelled, and discovered he/she frequently cancels orders. That pretty much guarantees there will never be new customers. Not a smart business practice. I know I won't be shopping there again.

Would not recommend selling on this app/site. The hidden fees are outrageous. I made a sale for $32 and only earned $12. Ridiculous. Do not use Mercari.

I've been unsatisfied with several items on Mercari been trying to work it out with the sellers and partial refunds so I had to return anything and their website shut you down and doesn't allow you to continue or do any returns this website as one of the worst and I'm losing money on it not doing it for a long buyers beware and I see I'm forced to give them one star which I don't wish I could give them any

Purchased a Samsung s22 ultra $600. Item is in pending status with FedEx since August 28tg phone was purchased on the 26th of August. I've been back and forth with Mercari stating that far past the date of delivery and I received a message that I can request a cancellation on Sept 2nd. Made the request and I hat a message to rate buyer so they can get paid. The item is still in pending status FedEx website and I have not received the cellphone that I paid $600 for. Mercari is procrastinating going against their own policy and will not refund my account. This is a horrible situation and this Seller has 0 sales/ buys. No ratings. Look like someone inside Mercari support team is doing the scamming?

I had two situations. A customer sent me a broken imac Mercari did not want to refund me! Recently I accidentally ordered something from mercari using PayPal and I have yet to revive my refund. It was been over 10 days! Now I'm stuck have to pay after pay every two weeks because they wouldn't
Refund me. Money went in the trash! I would NOT RECOMMEND MERCARI!

Only picked one star because I had to, Mercari is LESS THAN ZERO. I sold one time on Mercari: they refused over & over & over & over again to pay me what I was owed- ended up being charged for shipping when I'd very clearly indicated it was all buyer's responsibility. I really liked buyer. Completely disgusted, beyond appalled at this company 's lies & misrepresenting

Will never order from this place again nothing when right you couldn't even make your seller respond or nothing then I complained. And you couldn't even find my order so I sent you the information and your company still did nothing but say you reminded the seller its time to send it out then your company said i can cancel my order but to do so I need to download your website I wasn't able to get your website so I wasn't able to cancel my order at this time. I had to go threw PayPal just to get what was mine back your company literally sucks and the seller isn't helping you look any better

On 3 separate occasions I stupidly bought from here and all 3times got ripped off! Then you go through a bunch of stuff to get denied a refund! The seller admitted that he sent it to the wrong address and I never got a refund! BUYER BEWARE STAY AWAY! It's a rip off app! You will get ROBBED!

My experience on Mercari was brief but intensely distressing. In less than a week, this platform managed to turn the already painful process of selling my deceased wife's belongings into a nightmare of stress and potential financial loss. Here's why you should avoid Mercari at all costs:

1. Immediate Onslaught of Scammers: Within five minutes of listing my late wife's cherished items, I was bombarded by fraudsters trying to lure me into off-platform communication. This continued relentlessly throughout my short time on the site.

2. Emotional Trauma Compounded: I turned to Mercari out of financial necessity, forced to part with irreplaceable, sentimental items from my beloved late wife. Instead of support, I found a platform that seemed to invite predators and scammers to prey on vulnerable sellers like myself.

3. Ignored Fraud Reports: In just one week, I reported over 7-10 users for attempting to bypass Mercari's rules. I never heard back on any of these reports, leaving me to fend off scammers alone while trying to sell emotionally significant items.

4. Arbitrary Account Limitation: Despite my diligence in following rules and reporting fraud, Mercari limited my account without warning or clear explanation. This jeopardized the sale of my most valuable item - my late wife's engagement ring.

5. Risk of Devastating Loss: The account limitation put me at risk of losing both a precious memory and much-needed funds. Mercari's actions effectively placed my late wife's ring in a stranger's hands without guaranteed payment.

6. Callous Customer Service:
- No live support for urgent, emotionally charged situations
- Broken promises on response times (5 hours for account limitations)
- Only cold, automated responses for critical issues involving irreplaceable items

7. Seller Vulnerability: In less than a week, I went from a grieving husband trying to make ends meet to a potential victim of both scammers and Mercari's own flawed systems.

8. Fraud-Friendly Environment: The platform's failure to address rampant scam attempts, even when repeatedly reported, creates a haven for fraudsters targeting vulnerable sellers.

9. False Sense of Security: Mercari's stated policies on user safety and fraud prevention proved worthless in practice, especially cruel given the personal nature of the items I was forced to sell.

In just one week, Mercari managed to add significant trauma to an already painful chapter of my life. The platform's practices are not just questionable; they're potentially ruinous for sellers in vulnerable positions. I urge anyone considering Mercari, especially those selling items of personal significance or out of financial necessity, to seek alternatives. There must be more compassionate and secure platforms that won't exploit your emotional and financial vulnerabilities.

Protect your cherished possessions, your peace of mind, and your heart - stay far, far away from Mercari.

This company assists ppl with selling their goods. It's no pick up, ship only. As you're dealing with individuals there can always be varying degrees of satisfaction but I've made at least 40 to 50 purchases and only had an issue with 1 seller selling my items that I won to another buyer and 1 seller angry with me as I left her a somewhat negative review(that was warranted, it was fair and true and she didn't like it). Sellers can either offer you free shipping or add the price onto your purchase price. You can make offers on their listed prices, it's up to them whether they accept or not, or give you a counter offer. I've gotten some AMAZING deals on things. Usually the items are in very good condition and a lot of times, new. Most sellers I've dealt with have been great! Of course you get a bad apple every now and then but that is with any situation where you deal with people. I really love this site and highly recommend it. I've never sold anything yet, only been a buyer. However I've dealt with repeat sellers so they must like it too!