Mercari

I was disappointed after purchasing a wallet that had a horrible smell. Not a new chemical smell. More like moldy, mildew, mice infested smell. I heard Mercari doesn't allow returns for odors but I figured that applied to something washable like cigarette or thrift store smells on a shirt or overpowering plastic smell that will subside.
I requested a return and was denied stating items can't be returned due to odors. I knew Mercari was a gamble so that one I lost. What upset me was they gave the seller a 5 Star rating! I was not able to warn future buyers and her rating was enhanced by my loss of money! Apparently if you request a return and it's denied the seller gets a rave review from Mercari! It makes no sense! Very wrong! Attached photos show them explaining' why I couldn't leave a rating or my own review and their policy for their 5 Star rating system. *Request return sounds so much better than denied returns. They make it sound like the buyer of the unsatisfactory purchase was refunded making the transaction at least neutral. That's not the case. You either deal with losing your money and give an accurate rating or request a return and possibly loose your money and that seller gets a 5 Star review thanks to Mercari!

I sold a Funko Pop collectible to a nice gentleman and it was destroyed in transit by FedEx. The buyer's return request was accepted because my posting said "MINT BOX" but that did not protect ME as the SELLER. The buyer was really nice and request to cancel the return but, of course, Mercari wouldn't. Worst customer service too, just kept repeating "there's nothing I can do for you"

DO NOT EXPECT TO BE PAID BY THIS COMPANY. DO NOT EXPECT ANY COMMUNICATION FROM THEM. THEY ARE THE BIGGEST SCAM AND THE WORSE CUSTOMER SERVICE THAT I HAVE EVER ENCOUNTERED.
THEY CAN'T EVEN VERIFY A SIMPLE THING. THEY JUST SAY I CAN'T DO THAT. I CAN'T HELP YOU. OR MY FAVORITE IS WHEN I ASKED WHO DO I TALK TO WHEN THE PERSON YOU ARE TELLING ME TO TALK TO DOES NOT RESPOND? DO I JUST NOT GET MY MONEY? HIM: I DON'T LIKE TO SPEAK HYPOTHETICALLY. SUCH A SCAM! I CAN'T SAY IT ENOUGH!

Every corespondsence says "Do Not Reply To This Email". I know why now, Your website is CRAP! I bought something, pd for it, seller cancels, my $$ gone. You do nothing about it.

Stay away. Very far away. Basically full of scamers and crooks. Especially Pypertek store. They will stael your money.

The seller used the excuse the item was damaged. It was already damaged when it was presented. I knew what I was getting. But I believe the seller realized where I lived and decided not to sell to me. I LIVE IN TEXAS. A TRUMP SUPPORTER!

I'm sticking with eBay! You are not protected as a seller on this site! Two buyers were nothing but thieves and Mercari sided with them. Sell where you are protected not here!

If I would have known it takes up to 3 weeks to get paid I never would have signed up this selling site sucks period! Run don't walk away from the app.

I babysit for my grandson everyday at my daughters house so I use her address to have my package shipped to me, since I'm there 8 to 9 hours a day. My daughter and I Do Not have the same Bank Account and I have a totally different BILLING address! They have suspended Both of us telling us we have committed Fraud by me using her address as my Alternate shipping address since I'm not home all day. And then have the balls to tell me I've used too many words to resell an item I bought an I used the same exact words in my listing! An I was using too many words, but I quoted word for word the listing I bought from! Snap shot it to them! Along with 16 more listing that had a lot more words than mine! The people are idiots even if your not trained you can't really be that stupid! We own a business an I write to the girl AN told her if she was my employee I FIRE HER! Needless to say I'm
Suspended indefinitely! And not allowed to
Delete my account! But yet there are people selling baby pigs, used condoms, fake purses and other services! It should be against the law motto
Have a phone number to call for service! Mercari is a joke, not a company!

I purchased a DSLR on the Mercari site from a seller called LTradeandServicesllc. I received an email from Mercari the day the camera arrived stating that I'd need to rate my purchase within 3 days. I tried to contact them through their website to explain that the camera didn't come with a memory card, that it's impossible to evaluate the camera without one, and that I'd need another day before reviewing the purchase. I also messaged the seller through the Mercari website but received no response. In the meantime I ordered a memory card on-line but before it arrived I received an email from Mercari stating that they'd rated my purchase for me (5 stars!) and the transaction was complete.

Mercari has no customer service whatsoever. Their "help center" is an automated drop down menu with limited options. There's no option to communicate with anyone, either in real time or by sending text or email. The only option is to pick one of their prescribed scenarios.

I went back to their website in an effort to complain. After picking a series of drop-downs culminating with "I need to change my rating" there was a statement that once a rating has been submitted they're only able to facilitate positive change ratings but they're "willing to help"... and finally there was a text box. After typing out my problem and hitting Send I got the message: "Sorry, there was an error submitting your inquiry. Please try again in a few minutes." Repeated attempts to resend were unsuccessful.

Do yourself a favor and avoid this site at all cost, or patronize them at your own peril.

I shipped an item to a customer that ended up being damaged during shipment. The customer notified me of the issue and I followed the instructions according to the Mercari website which says that I have to file a claim with the shipper which happened to be UPS. I filed a claim, let them know how much the item was and they submitted a claim for me but because Mercari is the person in charge of the label, they settled the claim with them instead of me. Long story short, mercury says that they will not reimburse me the money because I filed the claim myself which is bull$#*!, because I followed their instructions. On top of that they tried to say that I didn't even ship my order on time which is bull$#*!. So basically I'm out $50 and they get to keep the money from the claim. This is bull$#*! and they are crooks for stealing my money that belongs to me. So the customer gets her money back but I don't get anything but a slap in the face. Disgusting company and I will spread this to all their customers.

Team member doing doing good jobs just close account with no explication no make sense I have my account and today they bloke why I have no idea they just don't said anything I send so many message and they don't answer you I'm really sick plus the same worked from mercari they send messages with there numbers and asking you to sale your stuff to them and them they delete the comment they just corrupt and del sale fake stuff this application is sock pls if you want to buy something good buy for the same company directly this employees there are idiots with out education they don't communicate $#*! with the people is like PayPal piece $#*!

Hello to anyone reading this right now. My email is *******@gmail.com
I mentioned my email above just in case someone has a solution to the problem I am about to explain.
So I have been using the app mercari since Christmas. I only created 2 accounts prior to my current one. The one I currently have mercari has literally stolen my money in my face. I sold about 12-15 items and all the customers were very happy and gave an amazing review. Yet mercari one day froze my account suspended and denied me acces to my own hard earned money! Now this was my only type of income due to the fact I'm a student so the lost of $1292. 50 is not really a joke. They asked for my social security, my GOVERNMENT IDs and the whole 9. I didn't want to provide it but my money was on the line so I did. Once I did they basically laughed in my face and still froze my account. Claiming I sell fake merchandise. WOW! Imagine that. The customers themselves said it was authentic all my items are real and I get them from the actual store so how can it be fake. Yet on mercari you see numerous items being listed at less than below retail value and the quality clearly suggests it's fake. So why am I being targeted. All I ask is that my funds are released to me I'll leave mercari and never return if that's what they want.
If you have read up to this point I thank you very much. Please email me if you can with a solution. This is crazy

On my first purchase I noticed what looked like two charges on my credit card for a one item purchase. I contacted Mercari right away, and they were courteous and took it very seriously. It ended up being a misunderstanding on my part, but I was pleased with their customer support.

Consequently, I made many purchases on the site, and the only thing I really didn't like was sellers waiting forever to send out your merchandise and then canceling instead of sending. There is no way at all to leave negative feedback for Sellers like this. Mercari needs to provide a way to let other buyers know that a seller behaves this way, tying up your money and wasting your time. I've never had a problem getting a refund from Mercari, though, for canceled items.

Most of the sellers I've bought from take their sweet time sending out your package. Don't expect to get your package quickly in most cases. It's no worse than eBay, though, which has also suffered from sellers dragging their heels on shipping most of the time.

If a seller is a scammer, they sell bad items and once the buyer asks for a refund, there is no review to be left. I was just scammed recently. I sold a pair of leggings, the buyer claimed she received the wrong item 2 days later. On the 3rd day I would have requested a rating because this app holds money for 3 days. The buyer sent me back an item that I've never seen before. I knew what was happening. I messaged their "support" team and they are of no help. This app allows people to do horrible, illegal things such as what just happened to me. I'm now wondering if I can file a police report on the person that did this because there are clearly no real life repercussions to hold scammers accountable. I have a very highly reputable reputation on ebay of almost 10 years now, I'm a power seller, and have never had a single negative review. I am baffled as to why this mercari app allows people to make such claims while stealing someone's item and sending the seller back garbage in return. I will stick to ebay from now on and will never ever sell on mercari again. It's total bull$#*!. They have no customer service phone number and offer no real assistance. I will make sure this scammer is held accountable in real lie. Some way some how.

(1) The seller did not ship my item for almost a month! I received no communication from Mercari during that time. I ordered on December 4th and received after Christmas on December 28th! (2) I had to find the seller on Facebook to get her to ship the item. She's a teenager who said she didn't ship because her printer was out of ink. She only shipped it when I told her to take a pen and write my address on the box! (3) The rating system sucks. I thought I was giving an initial rating of the condition of the item. Instead, it now says that I had a "good" experience with the seller and it was NOT GOOD! (4) I tried to cancel, but Mercari support did not do it in time and she shipped the item anyway. (5) Correspondence with Mercari support was poor. (6) The website redirected too many times for my browser to let me log in or check status. I finally was able to do it by opening another browser. (7) I will never use this site again and will encourage others to avoid it. (8) I want to change my rating for the seller and give some comments, but it will not allow me to do that!

Mercari is a terrible website that bans you for no reason! I was in the middle of transferring my money to a back account and they suspended my account, saying that I need to confirm my identity! They asked for my FULL social security number, dob, pictures of my drivers license (front and back), Live Photo and after I did all of that they aske my husband to send them all of that information as well! (only because about a year ago I made a purchase with his debit card and they had his information stored!). When you call their customer service, they put you on hold for 20+ mins and then finally when somebody answers the phone, they tell you that unfortunately there's not much they can do but let their "specialists" know that I called! When I asked how I can contact them directly, they told me that they don't have a phone number I can call and that I can only contact them by email! (Yet, they want me to send them all my personal information!). After holding my money (over $1,000) for a week and a half, they closed my account without letting me know (messaged me 3 days after that!) and told me that I'm banned for life! I complained to a Better Business Bureau and I recommend to everybody who's been a victim of this website to do the same!

Mercari's website posts that they offer returns in 3 days of you receiving an item but it is not true. Mercari's website fails to allow you to even start a return within the 3 day window. You can click on dropdowns and write a few things but then it won't let you submit. When you try to contact them, guess what? You can't! They have no email on their website. Their return policy doesn't mention anything about taking photos but if you want to return, they ask you for photos but their photo link won't allow you to upload any. How convenient. To contact them within the 3 days window I was able to find support email by googling it. Not on their website. The rep told me I could not return the item because "the transaction had been rated." I had no idea what that meant. I told them I never rated anything. They told me that their system "automatically rates all transactions after 3 days!" OMG! Another rep told me that my transaction was rated the day my package was delivered. So basically no one can ever return anything at Mercari because they themselves rate the transaction preventing any return. WHAT A SCAM! Customer service reps also give you false, misleading, and contradictory information. Some tell you to send photos of the item, others say photos have to be sent within 24 hours. In the end, you will never ever ever get a refund from these people. The store should be shut down. Do not buy from them!

Hello. I purchased 5 old US peace dollars from a seller on Mercari. The coins arrived when I was visiting family as it was a long weekend- Thanksgiving. When I arrived back to the house I found 5 peace dollars that seemed suspicious so I took them to a coin dealer where he scanned the coins and found they were fake. I immediately filed an issue with Mercari and they said it was beyond the 72 hour window and they'd give me a coupon for my trouble...I said this was not an acceptable resolution and had to go back and forth many times before they said that if I can provide proof that they would refund me. I went to another coin dealer that I know of with an xray scanner to tell exactly what the coins are made of- silver plated brass (prior to 1964 dimes, quarters, 50 cent pieces and dollars are 90% silver). I took many photos and even videos of each coin being scanned. Sent it to mercari. And Mercari said they need an expert third party to say the coins are fake. The evidence I sent wasn't enough. They are the worst company. I will be going to a secret service office in Ft Myers Florida that specializes in tracking down counterfeit US currency next. Mercari and everyone there is a joke. Avoid at all costs.

I sold a few items on here and mostly purchased. Everything was fine and dandy until two days ago when I purchased a Foreo Luna and a brush for my dog. 20 minutes later I get a notification saying both transactions were canceled and my account suspended pending review. 45 minutes after that, I get a notification that my account is being DELETED due to 'suspicious payment activity'. I had recently added a new credit card with MY name on it to pay for the items; can someone tell me what's suspicious about using a card with my name on it? I emailed Mercari about this and just got some automated messages about my account being deleted because of the suspicious activity and how it's for the safety of the community blah blah blah. I email again asking what exactly was suspicious about me using my own card to pay for the items. The response I get?
Alexandra (Mercari)
Mar 21,1:23 PM PDT
We are unable to release specific details regarding cases in which suspicious payment activity has been detected. Per our policy, we have terminated your account for the safety and security of the Mercari community. We will not restore your account." Gee, that was helpful. Thanks.

After buyer sent me an offer I stated that my price was firm. She purchased the next day. After I had shipped the order, minutes later she asked to cancel her order because she wanted to send me another offer. Which makes zero sense due to me already saying that my price was firm. My box of perfume was unopened sealed in plastic. Once she had received her order, she then opens it after peeling off the top part of the label. This was brand new! Labels don't come like that, especially high-end perfumes. She sent a message stating that she wants her money back that it's FAKE perfume. I then receive a buyer claim that I didn't have accurate info listed when sold. I 100% did! Pictures of every angle of the box clearly sealed, and all info stated. No questions asked upon purchasing "of course". Mercari sided with buyer, and approved the return. There is no way for me to contact Mercari to dispute, ask for more clarification about their decision. The simple fact is, this woman had buyers remorse, needed the money that she purchased my item with, didn't care for the scent, or just a scammer. Now... I will get back a opened box of perfume, with the label torn (so she could make a claim) with half of the bottle gone. I am beyond appalled on how Mercari has decided to treat this matter. Extremely unprofessional. So Mercari, now that you have approved her return, what happens when I get back a half bottle of brand new perfume, with the label torn, not sealed in plastic, or a bottle that she switched (since she claimed mine wasn't real). Guess I'll be keeping this bottle now since I can't relist it. You should really consider going over your policy's/decisions especially with items such as this. Something brand new sealed in plastic that the buyer opens shouldn't be returnable. I am in no way getting back my item that was sent to her. Now I'm out money since she has torn the front label (even if that was my bottle she posted). Plus it's a lot easier to sale items that are still sealed in plastic vs not. I guess in this case that's how this scammer will get away with switching bottles of perfume by opening it... before you allowed their return.

I used Mercari after using Poshmark. I was thrilled at first due to the $0 commission that Mercari asks for, and the shipping has many different options. I was thrilled, that is, until I realized how absolutely abysmal the customer service is.

I had a really awful experience with a seller. She was abrasive, standoffish, and clearly just there to scam people and make money. She gave one word answers to everything asked about her merchandise, and gave a bad name to people trying to make an honest dollar and sell their old or unused clothing. I bought from her a pair of pants, and I paid $20+shipping for these pants. She advertised 1-2 day shipping, proof of shipment, and that the product would be in mint condition.

3 weeks later my pants arrived, with a ton of pilling, a huge hole, and a missing drawstring. They were absolutely disgusting! They reeked of smoke and were worth about $5 on a good day. I contacted Mercari asking for a refund or a return, and they told me it was too late! That if I wanted a refund I wasn't allowed to rate my seller. Well, I did rate my seller and it was too late for me to take it back, however I clearly didn't understand that and I would never have done so had I known how awful these pants would be! Mercari doesn't give 2 sh*ts about customer satisfaction, something I've learned the hard way. I paid almost $30 on a pair of busted pants, and I will never use Mercari again.

BUYER BEWARE! I urge anyone and everyone to stay off of MercariApp.

Extremely poor to no customer service, completely unprofessional and disappointing. Don't waste your time shopping at this site. At all costs spend your time and money else where.