Mercari

I made one purchase here never received anything and when I went to their "help center " it said to wait a few more days and I did wait when I contacted the seller he said the tracking said it was delivered nothing he could do contact the company and they said the same thing The company claims to guarantee a big scam I wish I checked out reviews first

Let PayPal win ur battles 2 many scammers on mercari to use it safely stick to eBay amazon since they have a lot more to lose and won't try to pull one over on you

I ordered a present to ship to my grandma and for some reason, order was canceled and account was closed. Don't recommend this site at all. Very disrespectful.

I began using this app a few months ago along with the Poshmark app. I've sold things with no problems but when I mentioned trading something I was selling that didn't fit me anymore with something similar in my size someone else was selling, I got an almost immediate warning. Now trading on Poshmark is ok but apparently it's not ok on Mercari. I mentioned trading again a few months later thinking I was on Poshmark only to get kicked out of Mercari indefinitely. Ridiculous! It was an accident, an honest mistake! I thought I was chatting on Poshmark and not Mercari. However, they didn't care that I have a 5 star rating and not one bad review. They didn't care that I sold things and they earned money off me. I was indefinitely terminated along with my daughter and her account just because we live at the same address! They wouldn't even allow me to defend myself against their allegations. I'm still with Poshmark and have never had any issues with them. I will never recommend this ridiculous money hungry company Mercari to anyone ever! Just go to Poshmark everyone. They are not scammers like Mercari!

They do not allow time to recieve and check the quality of the purchase before demanding you rate the seller. If you rate the seller on their communications with you and NOT the actually Item, they consider that YOUR saying the Product was great and they CLOSE DOWN any possible refunds or replacements, even if the product was truly defective on arrival. Customer service never directly answers this question, they just say sympathetic things but offer NO resolution. TOTALLY DO NOT USE THEM.

But I have been buying and Selling on Mercari and have had no problems with either transactions. I have purchased many items and have received them quickly and as described. I have also sold over 100 items in my first month and I am very happy with their customer service. 1 item was lost in the mail and they quickly refunded the buyer and paid me as per their policy. They do have time limits on things so you have to be diligent. I have closed my Ebay store, listed those items on mercari and sold most of them the 1st month. They sat on ebay at the same prices for 6 months... just costing me store fees. If you follow the rules and deal with customer service within the timeline in their policy you will have no problems. Just make sure not to rate a seller if you are not happy. Once you rate it's a done deal. Read all pi f the sellers guidelines seller and buyer protection policy so you know how to protect yourself. I think most of the complaints are because people are not reading how things work and they do not make exceptions for stupidity.

I bought a wall lamp that was defective and unusable. When I contacted the company they said it was more than 48 hrs so too bad. So I am stuck with a useless lamp.

As a seller, they have next to zero support. You have to send them a message and wait for a response. The issue doesn't get resolved and they simply close the case and claim it was resolved.
A buyer can bundle items from one seller. Mercari doesn't calculate the package weight accurately for the bundled items in which the seller is later on hit with the additional shipping charges from the post office. Mercari says to "keep the receipt for the extra charges and we will reimburse you." There is no receipt. The post office simply deducts it from you automatically after they discovered your package was overweight. Cancel the transaction, go back in, change all items to "free shipping and add into the price the actual cost to ship. The buyer again bundles and Mercari still charges for shipping. They also overcharge for shipping. They also don't always recognize meria mail and overcharge for such shipping. I have had to cancel my share of transactions in order to help my buyer with the appropriate shipping and the accurate shipping costs. Mercari takes approximately 13% of the sale as it is including the shipping. Garbage site! But look at the choices anymore. Not to mention how overpriced shipping is anymore.
Let me add, after reviewing some sales of mine, they actually take upwards of 30% of a sale! See a CD for $3 and they took 89 cents. Sold a bundle of CD's for $16 and they took exactly 16%.
I found a 1-888 number on their site to call for customer support but upon calling it has a lovely female voice recording stating that this feature is not available in my region. I'm in Florida, not exactly off the grid or out of the country. But kindly gives me the option to send my correspondence through e-mail or their message center. This site is a rip-off!

Mercari works hard to make sure that it's a miserable experience for sellers and buyers. They refuse to delete things that have sold and they make it hard for sellers to delete things that sold ON OTHER SITES. They make you pay for return shipping when someone cancels an order. NOT WORTH YOUR TIME!

I bought a surveillance camera that didn't work and couldn't get my money back from the seller or the company after two weeks of emails and trying to get help from the camera manufacturer.

They like to let idiot individuals who sell things that are not allowed, and prescription drugs/items. Prescription items, that illegal. Just frustrating the $#*! they let the sellers get away with

Mercari is a TERRIBLE website to use. I've made a couple sales and out of one of them, Mercari was picky and said that it violated the terms and guidelines. I submitted a request to ask why, and Mercari was so vague. Their customer service is terrible and they take days, or even weeks, to respond. After that, Mercari has supposedly charged me twice, saying that I violated the guidelines. They then closed my account, and after I said that one of the charges was invalid, they didn't even care about my opinion. After I argued with them and asked them questions on why they couldn't provide me more info on why they thought I violated a rule, they just simply ignored all my questions and said the case was closed and won't be reopened.

Terrible. If I could give 0 stars, or negative stars, this company and website deserves -. DO NOT USE THIS WEBSITE! COMPLETE SCAM AND WASTE OF YOUR TIME!

THIS WEBSITE ADVERTISES NEW AND USED MERCHANTDISE. I ordered what I thought I was getting new but when it arrived it was used, broken, filthy and no electrical to charge the item. Advertised as new Micheal Todd sonic makeup brush. Who in their right mind would want a used sonic makeup brush from a total stranger. I started that day working on trying to return it. Numerous emails which were answered by them but I got the run around. I WAS RIPPED OFF. No return, no money back and item was not useable. CUSTOMER support gave me the run around, no help what soever.

I just bought a phone on Sunday and just got my package today and is an empty box I lost $329! I'm so stupid! I just want to cry is not like money grow on trees!

I bought a signed Joe Montana football and then I returned it in the mail and the mail people lost it or something and I showed macari the receipts and when it left I showed them everything and they still made me pay like I think it was like $200 for the football after I sent it back and they person said they never got it so yeah you pretty much get ripped out there

Terrible company when you need them you can't reach anyone just go to voice mail. When you really need something they are not good with solving issues

This is a fraudulent store per my experience. You'll get a single disposable face mask instead of what you order. This is a fake site. Buyers beware.

They charged me a $2 processing fee for a $5 sale so I make a $3 profit. So not even worth it. That's a ridiculous thing to do. Even Poshmark doesn't do that

What a awful site Mercari is! :(( (
They delete all my Auth items.
Every thing! No reason!
I Hate this site.
Just wasting my time... :(( ((
Do NOT recommend At All.
Terrible terrible terrible site!

I am selling my old toys and this one girl lied about not getting her package and cancelled after she got it. She reported me and got my account banned.

I sold a handbag to a lady and she did not like the color once she received it. They refunded her money and I am out the shipping of priority mail. Item was listed exactly like it was.

I never write reviews, but feel compelled to do so. I signed up for Mercari to purchase what looked like a good deal. Well the seller never shipped and I was refunded. I then tried to purchase 2 cell phones on Mercari, but one was a scammer who cancelled bc he wanted payment via Cashapp (not PP where it's secured) and the other mislabeled the item and we mutually cancelled. Well when I finally found a legit seller on Mercari, Mercari suspended my account for suspicious activity without any explanation. I have reached out to support and they have been very inconsiderate to me. All I wanted to do was purchase a good deal with my PayPal account that is very secure. I even sent documentation to Mercari but they said they can't accept it, because it is expired. Now they won't work with me nor explain why they suspended my account. Yet they allow people to sell with ads stating cash app and other sketchy things. I am livid by this. No other selling company has ever harassed or denied me before. None. This is the worst customer support system ever.

I sincerely wish that I did not feel that I must write what follows:
Not one item that I've promptly paid for shipped, and even one that canceled, the seller didn't refund monies. I'm not sure what is going on but I only once have I ever written a poor review; I tend to simply not comment and then cease doing business with that person/company. In this case, I am most disturbed because there are too many unsuspecting other people out there who will also suffer if we don't draw attention to this site! I wanted to sell on it, but now have serious doubts.
IF BY ANY CHANCE, restitution is made and my items arrive, I will happily post a different point of view. Right now, it's been weeks since I placed orders and nada... on either side, except I'm out of my money paid.
Also be aware, that sellers don't seem to reply in any way, Mercari gives you an auto reply and only time will tell if they say anything, from anyone working there. This is why places like Amazon and PayPal make so much sense, as you can speak with a live person who holds their practices and employees accountable.