Mercari

I have been buying and selling on this site for 3 years, mostly buying, having a couple items for sale here and there. Anyway, I was on vacation and my package came a couple days before I returned. I opened the package and it was the wrong item. So the seller gave me her number claiming she lost the items. Whatever, so I opened a claim to let Mercari know this so I could get a return label and send it back. Mercari then charged me before I could get a response. So I disputed the charge with my bank and Mercari suspended my account...
I then had to close the claim out when the seller sent me the correct item. They took 2 weeks to resolve this. Then the seller sent me the wrong item again and I opened another claim as soon as I received the item. The app is faulty so every time I tried to send the messages on the claim, it kept giving me an error message... Mercari got back to me and said sorry to hear but you received the item so we had to release the funds to the seller!
Then they restricted my account again! This is so wrong of them and they shouldn't be in business.
They should be sued.

Mercari will screw you when you sell an item and there is a return. People send back empty boxes and you loose money.

I'll never order nothing from scam of a place. Ordered two candles for my wife on 12/3/21 & it's the 29th now. Present for my wife. Never order from them again. I want a refund.

Since their system won't let me write a review for a bad seller, I will rate Mercari as a bad seller. I bought something from a seller and he told me he didn't realize due to the size of the item, it would cost more to ship so he decided to "sell it to someone local". I then offered him $10 above the asking price for it and that I would pay the supposed $55.00 shipping charge and he still cancelled. He has 5 cancels out of 10 sales. Since the item wasn't "sold" to me it won't let me leave feedback! Mercari should look into this. There is something wrong with this. So now I am penalized by having to wait between 5 and 10 days to get my money back in my account. They sent me email with this in it."We work hard to prevent cancellations and protect the marketplace for everyone. Reliable sellers deliver orders as promised. Sellers with frequent cancellations will lose their marketplace privileges." So I guess 50% cancellations don't count! I think this guy gets better offers or thinks twice about selling at the price listed and cancels the order to get more money. I mean HALF of the orders cancelled? I will think more than twice before I buy again off of Mercari.

My item was damaged when I received it. Mercari credited my Mercari account but didn't refund me. I want cash back not to have to buy something on Mercari.

Unacceptable - bought something and when I got it, it was not at all what I expected

The seller said she was sorry for the issue an would handle it. I did a refund request on Mercari and they refused it (even though this is a Louis Vuitton keychain and I would never have paid this much had I know it was almost dry-rotted!

Before I could even get the info back from Mercari, the seller blocked me and I can't message her OR leave her feedback.

Mercari said I could "sell it back" on the site, but why would I want to sell something that isn't in decent shape? Unacceptable! So just turn around and pass this problem to someone else?

They keep emailing me saying they are sorry but won't fix anything. If you are sorry, fix it!

I just sold a purse for $500 on the site, so they have made their money off me, but won't fix it when someone else gives me junk? Really?

Use Poshmark instead

Seller is J. Love JJ (with a heart behind it) - see photo

So don't buy from this seller- look what I paid for it, look how thin it is! It is stiff and very small. Doesn't have a keyring on it either. Yes, it is authentic but it isn't even usable. Won't fit a credit card, chapstick or really anything!

I HAVE HAD SO MANY PROBLEMS WITH THIS STUPID APP! I HOPE THEY GET RID OF IT! THEY WILL RIP YOU OFF, NO CUSTOMER SERVICE HELP, NO PHONE NUMBER TO TALK TO SOMEONE ABOUT ANY PROBLEMS WITH YOUR SALES! WHAT KIND OF RIPOFF COMPANY IS THIS?! IT SHOULD BE ILLEGAL TO HAVE SOMETHING LIKE THIS OUT THERE! DO NOT DOWNLOAD THIS! YOU WILL LOOSE MONEY AND REGRET IT! TRUST ME! COMING FROM SOMEONE WHO HAS HAD MULTIPLE NEGATIVE EXPERIENCES AND I FINALLY DELTED THE STUPID APP AFTER THEY LOST MY 100 DOLLAR PACKAGE AND TOLD ME THEY CANT RETURN IT TO ME! SCREW YOU MERCARI YOU GUYS SUCK!

I purchased a used vhs deck from Zaza's Closet. The order has the correct address, but Zaza sent it to the wrong address, per USPS, who I had to spend several phone calls and hours to contact. Mercari told me to wait 48 hours to make sure the package wasn't just incorrectly listed as delivered, and by that time, when I finally got through to USPS and found out it had gone to the wrong address, Mercari had given Zaza's closet an automatic five-star review on my behalf for a product I never received. When I messaged Zaza, they said tough, it was delivered (to the wrong address) and without saying they would resend the deck if the wrong recipient returned it, Zaza blocked me, making it impossible for me to contact them.

This is by far THE ABSOLUTE WORST SALES PLATFORM AVAILABLE. BE WARE OF MERCARI. THEY'LL LOCK YOUR ACCOUNT AND TAKE YOUR MONEY WITH NO EXPLANATION OR WARNING. YOU GO TO LOG IN, YOUR ACCONYS RESTRICTED OR LIMITED AND YOUR MONEY HAS DISAPPEARED. I have called the BBB and reported the monies they have stolen from my account. Sad part is, I had almost $2500. In completed sales. Mercari has stolen every last penny from me. They are a bunch of liars and thieves.

I am fuming right now.
I have been selling on this app for some time now. I have been selling watches and belts, knowingly selling as replicas, and making 100% certain that the customer knows this as well. Yes, this is against the rules and I know that. However, the fact that Mercari says I make their community "unsafe" pisses me off, as to the number of people blatantly scamming and selling counterfeit items as real is ungodly.

What's more, Mercari takes 10% of your sale, and claims that this is "easier" than eBay, who does not do this practice.

So, the fraudulent owners of Mercari completely ignore scammers, because guess what? More money for them!

I have been banned twice from this app. The second time, they froze my funds, which is at $450. ALL OF THE ITEMS HAD BEEN SHIPPED AND RECEIVED, AS WELL AS HAVE BEEN REVIEWED AT 5 STARS.

To have the funds released, they say they require my social security number as well as a government issued ID.

I hate everything about this app

Beware! They sell counterfeit items and do not protect the buyer! BOGUS company! Do not buy from here.

I purchased a Roomba i7 advertised as NEW IN BOX. Mercari closed the ability to rate the seller or get a refund after 72 hours from supposed drop off time. Will never do business on this site again!

I know some people who've had their account suspended by Mercari and money seized. I've also read a lot of reviews of same. For those people that want to take action against Mercari, write a letter to the Attorney General in your state explaining the situation then send a copy of same letter to both the Attorney General in Delaware (where Mercari is Incorporated) and the Attorney General in California (where Mercari is located and is registered with the Secretary of State as a Delaware Corp.). Mercari claims to have made MILLIONS in 2016 and that is strange since for the most of that year THERE WERE NO SELLER FEES PAID TO MERCARI. So how did Mercari make their money? Were their profits the result of the HUNDREDS of people who've had their account closed and money seized by Mercari? I wouldn't be surprised.

These people are one of the worst spammers. They use multiple email addresses and they do not include and "Unsubscribe" link. I wish I had never even LOOKED at their site.

They block your account and impede your sales! They don't help track shipping They should be out of business! You ask for help they ignore you! Bbb needs to revoke them!

They care nothing about the seller. They continue to cheat the seller and allow customers to do it as well. They used to be ok year's ago. Now they have become greedy and do not meet sellers needs.

I joined Mercari earlier this year based on a friend's recommendation and all I can say is that I wish I had joined sooner. I enjoy buying and selling and this is an easy platform on which to do it.

Mercari allows fake designer items (Louis Vuitton in my case) to be sold. They do not allow those scammed to return the items! STAY AWAY from this scam site.

Ordered item and was fast in arriving, was informed by many emails and item excellent. I would certainly use Mercari again

I added my card info as a seller and someone apparently hacked they're site and stole my credit card info and made almost $700 worth DoorDash purchases

There are a lot of great buyers and sellers on Mercari, The app is fairly easy to use. All my buyers have been great people and once my bank account was set up with the site, every time I have requested a draft of my earnings, it is done in 1-2 business days. I do wish they had a vacation hold for your listings and a way for customers to bundle multiple items from your Mercari store. Of course like anywhere in life or dealing with the public, you may end up with someone who is impossible to deal with or just a plain scammer. It is sad to see so many people give this site a bad review because of a problem beyond Mercari's control. Overall it is a great site, I get sales every week. Eventually I am sure I will have a problem, but you will with any sales anywhere. You will always get lowball offers. If you sell on Craigslist you will meet skeevy people in person. I operate a retail store, people come in open packaging and destroy merchandise, break things accidentally throw things on the floor, go in to try things on in the dressing room and leave a mess of clothes everywhere you need to spend hours re-hanging and then some are just thieves and outright shoplift merchandise! If you are selling online you will need to deal with lowball offers and you may occasionally need to deal with a fraudulent return or possibly a theft of one of you items from a scammer buyer, it is simply a cost of doing business and, trust me, is MUCH easier than dealing with people in person. If you can't handle the occasional problem, you should not blame the site, blame mankind in general.

Full of SCAMS, If you get unlucky and text the scammer, and they ask to purchase outside the app, YOU WILL ALSO FACE CONSEQUENCES. If you buy from a scammer, you WILL HAVE TO WAIT DAYS FOR A REFUND. If you try to talk to support you will wait DAYS for a automated response. If you add a card to a account, that card CANNOT BE USED ON ANY OTHER. BEWARE!

I love almost everything about Mercari EXCEPT ONE thing that drives me insane. I want to use the app on my iPad without having to go to safari. The app doesn't rotate. Maybe I am missing a memo. People use iPads as much as iPhones especially when writing descriptions. PLEASE PLEASE UPDATE!