Mercari

I purchased a pair of jeans on here the size said 13 when I received them the size was a 9. This was early August it is now end of August and I still cannot get an answer on what to do! They did tell me after I showed them what happened I would get a refund and no need to return jeans which I thought was strange but ok. Well as I was waiting for my card to be credited thatis used it never was so I relooked after trying to navigate their app that I got mercari credits not a refund so I did not want credits I would like my money back noting this was not my fault I would never have orders that size of jeans I do know my size. And these are usually a junior type jean. So I tried to figure out how to send them my concern and could not figure out how to just send them an email you have to go through all these different reasons and pick right one. So I just though I would go through PayPal well I picked the wrong category again and they said since I did that they couldn't help me and then mercari said because I opened a dispute that they couldn't help me. Well F me I guess. So they keep saying they are putting me In touch with their payment team but have yet to have heard anything so just beware before making a purchase there! I have plenty of proof of this also. They just keep emailing back the same responses and I mean literally about 20 or so times and still just have credits to use at their site I feel like that is stealing, they are stealing people's money and it's not right! This was the first time and last time I will buy from this place!

This seller
https://offerup.com/p/*******/
He sold me a "new in box" Sony S6700 unit. When I arrived It was out of the box and smelled like smoke. Chris (seller) said he opened it the night before so his kids could watch a dvd. 1: He doesn't have kids. 2: The Sony unit is scratched and smelled of smoke. 3: The remote had a velcro piece, superglued to the back. He place the unit in my car and I didn't get to it until after I got home. My fault for blindly, believing in him. I had some very old batteries, that I told him (Chris) he could have. The batteries were in the back of the car. He put them his site to sell.
When I contacted Chris, and stated the condition of the 'new' Sony BDP 6700, he said it is new. Then he proceeded to tell me the batteries were not any good. I stated, "if they are no good, why are you selling them on your site without informing buyers?" He said he removed them. But, if you go to the site as of 13 Mar 2021, you will see them for sale. I just want to place a buyer beware notice.

One Friday night. I sat relaxing, while on Mercari browsing. I found three items I liked that were reasonably priced so I paid for them through PayPal. I have funds in my Paypal that covered the purchases. The next morning I get up and check my Mercari orders, only to see that they were all canceled. I'm like wtf. Then I notice the message in the notifications, that My account is suspended for unusual activity. Mind you, I have bought on this site many times before, with my paypal, with no issues! I contact customer service, it took a day and half to hear back from them. They asked me to verify my ID which I did. My DL and also a freaking facial recognition type of thing. So I'm waiting to hear back. Two days later, I notice my verification is no longer saying under review, but asking me to verify, again. I contact them back to see what is going on. They replied saying that I used someone's credit card to make the purchases, which is a GOTDAMN LIE! I never ever used a credit card, when they refunded the money back to my paypal. So what card did I use?! They said to be reinstated, I have to fill out a form and get it back to them in 48 hours and also the owner of the card I used, they need their verifIcation too?!? I'm like you know what. F- you Mercari. I was helping your platform out! To accuse me of scamming, then try to put me through the hassle of verifying myself again. Along with finding this mysterious credit card owner. F you Mercari! Your customer service sucks and you lie!

I buy hundreds of things online each year. Recently I found a few things on Mercari and placed orders. The first two transactions went smoothly. Then within two days, two of my orders were canceled by the sellers. Both of them left massages saying that the items had been sold. I understood these kind of things happen, so I just accepted what the sellers had said. But the next day, I found one of the items was listed by the same seller(Yolopetunia)on Mercari for a much higher price. I know this item is unique, I wanted to buy it, even at the new higher price, but my order didn't go through because the seller had blocked me! I tried to contact the seller. It's blocked too. I contacted Mercari for help. They were not concerned about the sellers misconduct, but advised me to look for something similar to buy. And they have no control over the seller blocking me! The didn't even try to contact the seller on my behalf to solve the problem. I didn't get any Buyer's protection from Mercari. According to Mercari's cancellation policy:"All Mercari sales are final and should only be canceled if the seller cannot fulfill the order." In my case, the seller lied to me about the item being sold. The seller lied to Mercari about the reason for cancellation. But the seller was able to list the same item the next day for a higher price without any consequences whatsoever. The seller had no proper reason to cancel my order in the first place. I have contacted BBB to file a complaint. I will stay away from Mercari and close my account there after I have received the items that I have already purchased and that have been shipped. I don't want to waste anymore of my time and energy using Mercari. There are plenty more options out there.

I've made about 45 purchase on mercari and everything went smoothly besides customer service and their return policy about a month ago I ordered a pair of shoes for 214$ that never came and I will say this the seller (kundalsingh) was awesome he was madder then I was and talked to me over the next week about helping me get a refund for a lost package needless to say I never got one well yesterday I received my retro Jordan white oreo 4s when they arrived I simple looked in the box and rated the seller so the seller could get paid well later on that night I took the shoes out the box and they are knock offs did a claim and got told I had to contact a 3rd party to have the 3rd party tell me the shoes are fake are u kidding me just look at the picture the tongues rounded on real Jordan's

Two days after i ordered a new men's wallet, i received an email the order was cancelled. Refund was issued, but zero explanation. Not recommended.

I made a purchase on October 1st, from kingston25 on Mercari but the seller never shipped off the item, Macari message them twice to ship the item off, and I message the seller stating if you don't want to ship off the item please cancel. On October 8th Macari Message me stating I can cancel my item for a refund, well I cancel for a refund instead of getting a full refund they deducted money from me when I feel it should have been on the seller's end. PLEASE BEWARE of kingston25 when shopping on Mercari, very very poor seller stay far far away from this page.

I tried to purchase a used ipad mini 6 from Mercari. The site has intentionally posted a fictitious listing for a new Ipad mini 6 for $ 366.00. This listing is too good to be true, but thats ok. When I clicked on purchase, the site did not ket me know the listing has an issue, instead it made me register my details, address and the whole works, makes me do my email verification and after all of this work, it lets me know there isan issue with the listing and they are trying to get it resolved with the seller. I can bet my socks that this is a bait fake listing to get more users to register with their platform. I thought may be give them one more chance, and I decided to purchase another used iPad, and by now I am already registered. On clicking purchase, it prompts me to make an offer on the item I have selected to purchase, so I selected and clicked on a preset 10 % off button. Then it asks me for my credit card information, that was unnecessary, but anyway I gave the card number and full billing address etc, even though offer is yet to be accepted. However The agony continues. Then it says it will place 2 small purchases on my credit card to verify card. It makes me verify those 2 amounts, and after all of this elaborate drama, finally it submits my offer with a heads up that my card will be charged the moment the seller accepts my offer. So I wait, And wait, and wait some more hours. Then I continue waiting. The site does not let me know if my offer is accepted or rejected. I am left in a limbo because I cannot purchase the item from elsewhere because this offer may get accepted and my card will get charged and the item was un returnable. I still have not heard back from them after 3 days.

Anyway after 3 days of waiting I assumed my credit card won't get charged and I went back to a trusted site like my favorite Ebay, made a simple, fast purchase of a very reasonably priced used Ipad Mini 6, with just a few clicks. Wow, what a relief to shop on Ebay.

MERCARI IS A TOTAL CON JOB. I WON'T GO ANYWHERE NEAR MERCARI.COM EVER AGAIN!

Mercari has been holding my money $1485 for over 1 year and they finally sent me a email saying my funds was available so I tried to deposit it. But it was rejected my the bank do to miss spelled name.So I tried to log back on into my account and correct the name on the deposit but I couldn't cause mercari deleted my account. I have no access. I sent them over 10 emails and got no response. Very poor customer service. They stole my money I going to file a complaint with the BBB and contact a lawyer. Mercari you better contact me right now I want my money. You made 10% off of my sale 1 year ago and got your money and mine to. Help me boycott mercari lets get them shut down. Everyone go to poshmark and hustlekingzinfo.bigcartel.com Mercari you better contact me right now and give my money thief. Email: *******@yahoo.com

All mercari customers come to my website and buy from us. Some of my items listed below.We are legit sellers with great customer service and super fast shipping. You will always get your merchandise in 1-5 My website: hustlekingzinfo.bigcartel.com and hustlekingz.info

RECENTLY HAD AN ISSUE W A SALE AFTER THE APP DEFAULTED TO FREE SHIPPING WHEN I EDITED MORE PICTURES. THE ITEM WAS SOLD AND I DIDNT RELAIZE THE SHIPPING HAD DEFAULTED OR CHANGED TO FREE WHEN I EDITED THE ADD. I CONTACTED CUSTOMER SERVICE AND THEY WERE ABLE TO ISSUE A CREDIT IN THE AMOUNT OF THE LOST SHIPPING COST. THANKS FOR HELPING ME RESLOLVE THE MATTER, I ENJOY BOTH BUYING AND SELLING ON MERCARI! GREAT COMMUNICATION!

I just joined today. I thought it was so easy to list items - only takes 2 minutes. I listed about 10 items in no time. That was a great first impression.

But then, almost immediately after listing my items, I received notifications: Warning - Prohibited Conduct.

I was "warned" that my photos were stock. There absolutely are not. I took these photos and thereby own the copyright. I showed imperfections in a Celine bag I listed - how is that a stock photo?

Then, I couldn't wait to get a live person online to state my case. I called *******168 and went through the prompts only to get a voicemail, so I left one with my return contact and the item ID#.

I don't like doing business with anyone that goes to great lengths to avoid contact. This is a business relationship. When I registered, the system had me verify my number, but I had to Google Mercari to get its number. And it's impossible to chat/email/correspond with this company online.

There's a reason this site's reviews are in the toilet. Eww - stay away!

Look at then picture I do not need to explain much more. Terrible customer service support and I am now out $ and time

It would be Zero Stars. I can't even make one transaction as a buyer. Bogus site.
I can't imagine the sellers are any happier.

A former Mercari addict, I now wish I could give negative stars! I just had the worst customer service experience in my life, wasted half my day. If you use PayPal to make a payment on Mercari and have your PayPal account set to use PayPal credit as your preferred method of payment, Mercari will still pull from whatever bank account you have listed on your PayPal account instead. See, apparently Mercari has a billing agreement with PayPal and Mercari DOES NOT TELL ITS USERS ABOUT IT when you sign up. You apparently have to contact PayPal directly to edit your billing agreement to use PayPal credit for your purchases. You heard that right. A billing agreement it doesn't inform it's users of. I had my past nine transactions go through a bank account I no longer use and got hit with $315 in overdraft fees because of it. I selected PayPal at checkout on Mercari and my preferred payment method though PayPal is PayPal credit, not checking account, which funds were wrongfully drafted from. Mercari closed our chat conversation when I asked how Mercari informs it's users of said billing agreement repeatedly and they danced around the answer. Sneaky sneaky. PayPal users BEWARE

What a joke it's impossible to return something even though it doesn't fit and description was not accurate. Do not buy from this website

I love mercari, found rare items at cheap price. I had best experience in both buying and selling. Great features, a lot of traffic, low fees.

They take a huge about of fees from the seller and have NO live customer support! I refuse to sell and deleted my account.

I never received an item I ordered 10 days ago, while payment is done!
And nobody answers to the mails & queries
Too weird!

Mercari steels money that you make in selling products. They stole over $500 on my account, be aware of this scam and don't sell threw Mercari!

Does anyone have a contact number for Mercari. I sold 2 items worth over $1000 and they suspended me and won't release my funds

Will literally steal your money. They try to hide their phone number but here it is for anyone who need a it. *******482

I ordered a pair of UGGS from the Mercari site from a company called PinkyNation.
I have 8 other pairs of UGGS - all of which are a size 6. Therefore I ordrered a size 6. When they arrived they were way too small. I contacted Mercari regarding a return and I was told they would not approve a return based on size and to contact the seller. If they approved the return, Mercari would process the return. The Mercari site is so difficult to navigate, it makes it almost impossible to find contact information. I had to email Merari 4 times asking for a link to the seller.
I then contacted the seller PinkyNation who promises 110% satisfaction and they sternly refused to accept the return stating it was not their fault the UGGS didn't fit. This was after me telling them twice that I owned 8 other pairs clearly marked size 6.
DO NOT ORDER ANYTHING FROM THIS COMPANY. BOTH MERCARI AND THE SELLER PINKY NATION are unethical selling platforms. The worst customer service I have every experienced!

BEWARE of Mercari customer service responses here it is a joke attempt to rectify an issue that they wont solve. I contacted them SEVEN TIMES and got nothing but generic responses.