Mercari

DO NOT USE THIS SITE! THEY ARE NOTHING BUT THEIVING CROOKS! $#*! FOR CUSTOMER SERVICE, TERRIBLE TERRIBLE PEOPLE!

VERY UNPROFESSIONAL. The only way you can contact them and actually receive responses is through Facebook. You are not a high school teenager. You are

Love mercari for both buying and selling. No issues for me at all. I find great deals on things I need and have sold tons of stuff too

I ordered my dad 3 Cincinnatti Reds bobbleheads from Mecari for Christmas, They came in a box that was taped up so I wrapped it and he opened it up when we celebrated Christmas as a family. ALL THREE BOBBLE HEADS WERE WRAPPED SO POORLY THAT ALL THREE WERE BROKEN. One was completely broken in half, one was missing a bat and his foot was broken and the third ones face was broken. This was a gift for my dad and when I called they refused to refund my money or replace the broken bobble heads because it was not within three days of receiving the package. Why would I open the box, it was a gift. DO NOT ORDER FROM THIS COMPANY. THEY WILL NOT WORK WITH YOU AND THEY PACKAGE SO TERRIBLY THAT THE MERCHANDICE WILL BREAK. I am so disappointed and will never order from Mecari again.

Beware buyers and sellers, MERCARI is a RIPOFF scam!

This company (APP) marked my items as sold, sent me shipping labels via email, I shipped the items, the moment the buyer picked them up they canceled both accounts. I paid $6 more for verified signature since my items we worth $2800, still they are refusing to pay me.

I have proof of purchase and full payment to Credit Card companies of these items!

I have emailed them, called them, nothing. It has been a month. The "Customer Service" rep and the "Compliance Team" person all one person pretending to be two different people.

I have done a lot of internet research, MERCARI has complaints, petitions and consumer affairs complaints againts them in the thousands. They have illegal tactics like asking for your Social Security number, they keep buyer and sellers money with no explanation.

This is illegal. No one has the right to keep your money it must be given back.

I urge anyone that has had a problem with MERCARI to contact federal trade commission (you will get to talk to a real person at the FTC within 3 to 5 minutes of waiting on hold) (unlike MERCARI--who never answers the phone or an email) and Internet crime3.org. (IC3.ORG)

The more people that file complaints the faster you will get your money back. Federal trade commission will get your money back.

$#*!ING GARBAGE GO SPEND YOUR MONEY ELSEWHERE BECAUSE THIS IS NOT IT. CUSTOMER SERVICE IS THEY MAKE YOU WAIT DAYS JUST TO GET A RESPONSE AND THE RESPONSE IS NEVER $#*!ING USEFUL

I sold some perfume on Mercari recently. The buyer requested a refund because it arrived broken. I had packaged my items very carefully, taping the caps shut with electrical tape to prevent leakage, wrapping the perfume in bubble wrap, and placing the item in a bubble mailer. I've never had a problem with this message before. About 3 minutes after I was notified of the buyer opening a case, I was notified that the case had been "resolved" and I'd been denied any payment due to "insufficient packaging." I was given no opportunity to respond to the inquiry or defend myself before the case was arbitrarily closed. Needless to say, I was stunned, because I know how delicate perfume bottles are, so I'm always very careful. I immediately sent a message to Mercari support. They kept repeating the lines "insufficient packaging," and "our decision must stand," but refused for a long time to specify exactly how my packaging was insufficient. At one point, the customer service rep literally just copied and pasted Mercari's packaging guidelines, but still didn't tell me which one of those I had supposedly violated. I asked to be transferred to a supervisor and was initially denied, with the customer service rep saying "my supervisor would say the same thing." Eventually after asking three times, I was transferred to a supervisor, who finally told me what they thought I did wrong: not enough space between each item in the package. I was selling a bundle of very small perfume samples. The guidelines stated 1-2 inches of bubble wrap around each item and 1-2 inches between each item in the package. I asked if this meant each tiny 1.5ml sample had to be individually wrapped in 1-2 inches of bubble wrap and placed 1-2 inches apart from all the other little samples I was selling. I got evasive response after evasive response. I eventually asked to see the pictures the buyer had submitted, and the pictures of the items 1) were of the items after the buyer removed them from the package, meaning Mercari had no way of proving how I placed them inside the package and 2) clearly showed the front of the mailer (pictured empty, after the buyer had removed all the items) being totally crushed and dirty, as though some mail workers had decided to stomp on it or throw it to the ground.

I see scammers trying to sell fake perfume on Mercari all the time - their counterfeit bottles are pretty convincing. I also see sellers price-gouging and blatantly refusing to take any responsibility for themselves. Yet Mercari chooses to focus on me, an honest seller with a hundred 5-star ratings who was a victim of a mail carrier mistake.

I've attached just one example of the evasive and unhelpful emails I received from Mercari.

I am new to Mercari. My 1st transaction went smooth, not one problem, however!, my 2nd transaction was a disaster. I saw a ring that Bruce316 was selling, I sent him a message regarding size availability, he answered quickly that he would check to see if the size I wanted was available... 3 days later I never heard from him so I had to send another message with the same question. He finally answered, he had the size, so I purchased it... 7 days later still no notification he had shipped it so I had to ask him if he was going to send it or if he had sellers remorse?. HE TOLD ME SOMEONE STOLED IT AT HIS JOB! And he had a bigger size if I still wanted it. I told him to cancel the order. I paid by Paypal and submitted a cancelation request. 5 MINUTES LATER HE SENDS ME A MESSAGE THAT HE MIRACULOSY FOUND IT! WOW! IT'S NOT MY JOB TO CHASE DOWN A SELLER! BUYERS BEWARE! I WOULD GIVE HIM ZERO STARS IF IT WOULD LET ME. HE DOESN'T DESERVE 1!

I recently sold a swimsuit on Mercari. It was a mismatched size, which I disclosed in the item description and showed pictures of the size tags. The buyer was unhappy with the swimsuit once it was received because the sizes were mismatched. Basically, she bought this swimsuit without reading the description or looking at the pictures, which is not my fault in any way. She asked me for a return, but I declined, as I did nothing wrong. She decided to file a claim with Mercari for a return. Mercari's return policy on their website says all sales are final, unless the item is damaged or not as described, which did not fit in this case as I was very clear in my listing. Despite this, Mercari forced me to accept her return, without even contacting me for my side of the story and obviously not even looking at my listing from which the suit was purchased. When I emailed them, the refused to help me at all. They said they couldn't tell me why this return was accepted and basically I was out of luck. They told me they were sorry the transaction didn't go how I wanted and offered me no explanation or solution. I've tried calling their customer service number and have waited on hold for over an hour over the course of the last few days and no one has answered. I decided to file with the Better Business Bureau to try to help me. I just wanted them to investigate my issue. No one would even look at my item listing to see I did nothing wrong. Every response just kept telling me to let them know if the return arrived in a different condition than I sent it. They refused to say anything else and closed the case. Mercari does not care about its customers. It advertises seller protection, but always sides with scammers with no investigation into the issue.

I have sold few items on mercari.
I would pack them and ship them with the right weight and drop the off at usps with 0 issues. I never had teller at usps told me my item was over weight.
Example. I sold iphone which weight 1 pound and shipped with 0 problems and kept the receipt incAse mercari charges me additional due to wrong weight and i would even ask teller. Hey is my weight correct and she would say yes and i leave with receipt showing i didnt have to pay anything extra due to weight and when buyer gets the item and closes the transaction i get notification from mercari saying my item weight was wrong so they took 6.01$ from my money before i can transfer it to my bank. Without any invoice. And when i email them with pictures of the receipt attached showing 0$ Was paid at usps when i dropped off the item. They would simply ignore me and keep my 6$. They done this to me 4 times out of 5 items i sold. Also when u get paid. Money does NOT go to your bank. You have to transfer it from mercari and they also charge you 2$ for instant transfer. This app is full of thieves. DO NOT. DO BUSINESS WITH MERCARI. THEY ARE THE WORST. THEY STOLE OVER 25$ from me. I deleted the app. And back to using ebay. DO NOT USE MERCARI. IM
WARNING EVERYONE HERE. THEY ARE THIEVES.

What I learned with my first (and probably last) experience with Mercari is that it is not a safe place to buy. And not because I think sellers there are all fraudulent and dishonest, but because Mercari's policies seem better designed to protect a bad, dishonest seller than a buyer in danger of being scammed. Mercari promises safety and protection to buyers but, in my experience, it provides none. You buy something that turns out to be nothing like it was described (as I did), or arrives broken or maybe never really worked... whatever the problem, Mercari makes it very difficult for the buyer to report or find help with the problem -- or perhaps more importantly to Mercari -- find a way to return the item and get a refund. And this is by design, starting with Mercari giving you very little time, only a few hours after your item is delivered to initiate a "request for a return" (which may or not be approved) and which includes providing pictures of the item as when it was first delivered (how many people have that?) and some such ridiculous requirements. Then you realize it is nearly impossible to find someone to contact and get help with your return request, you look for and find no way to report the problem or to get some information and guidance. Given the lack of support and how little time you're given for the return request (which may or may not be approved) and other complications, you might decide to take the loss and let the seller keep your money, but punish him/her with a negative review. And this is a choice, because at Mercari you can't do both... request a return (which may not be approved) and leave a negative feedback. This means many negative experiences are never reported, even though it is feedback that could warn others about a bad seller. So, if anything, it is not the buyer who gets the most protection at Mercari but those bad sellers who take his/her money. My experience has taught me Mercari is not a good and safe place to buy. And may be not a good place to sell either which is why I will stick with Ebay for now, where buyers do have some protection.

The real product is so much better than the picture. We just got back from DWD so I won't be wearing them for a while.

I have been waiting on a side table for 3 momths. 3 months. Yhey take your money and offer no help. DO NOT TRIST THEM. THEY ARE A COMPLETE FRAUD. Is 0 a rating. That's what I would give it.

I was on vacation and when got home, I finally received my package and it was totally broken to pieces... contacting you or seller is a joke

Horrible customer, they steal funds and randomly delete sales. Be smart and do not use this site. Save your time and money.

Mercari what a horror experience! It took quite a few emails and ridiculous photographs to return that expensive garbage to the seller.

Deleted my account saying my bags were fake. Which there not contacted support and they were no help. Mercari is a joke

They will scam you out of your money and then ban you from using. There is nothing you can do after that.

Mercari, is a fun and easy way to buy and sell online and offers new members a FREE $2 credit towards their first purchase and a way to earn credits! Just download the app at Mercari.com and simply sign up by using your Facebook, Google+ or email and enter this code: ttr271 (case sensitive). NOTE: You must enter the code during the sign up step or you will not receive the credit. You can use your credit towards anything on Mercari and may be applied towards shipping! Plus, no credit card is required if your total is $0 (zero)! After signing up, you can refer your friends and receive $2 credit for each one that signs up using your code without your invited friend's making a purchase. It's easy to buy, sell, and allows buyer's and seller's to negotiate together. There's a option to choose to pay your own shipping after sale, or to have your buyer pay the shipping cost to send out. NOTE: [MAKE SURE TO RATE ONLY AFTER RECEIVING YOUR PURCHASE! NEVER RATE BEFORE ITEM ARRIVES!] The bonus about using Mercari is that there are absolutely NO COMMISSION FEES! So, anything you sell, the money is all yours! How awesome is that! Start making money, invite your friend's, and share the fun and excitement of Mercari. Sign up, now!
Code: ttr271

Purchased computer system and it arrived damaged, contacted Mercari the day it arrived and it's been two weeks still no response!

I'm a shopper and look for good reliable online stores. I'm usually pretty good at finding deals. Well until I purchased something from Mercari. Oh boy was I taken for a ride. The item (backpack) was advertised as an XL on the site. When the backpack came it was clearly NOT A XL but a classic standard size as the label said it was. I went to the website to make sure I wasn't losing my mind that the XL backpack's label would show XL and not classic. You only have 3 days to decide if you want to keep it so the merchant can get paid. Well due to this busy Christmas season I inspected the backpack on day 4 and immediately contacted Mercari explaining that the item was FALSELY ADVERTISED. I gave them the web site to see the 4 different sizes of the backpack showing them that I rec'd a smaller one not the XL as advertised. Mercari could CARE LESS that I didn't get what was advertised and Not standing behind the buyer. I wrote them 3 times and each time They DENIED me a refund …So everyone out there DO NOT BUY FROM THIS CORRUPT SITE.

I WANT TO GIVE ZERO STARS! Mercari is THE WORST SITE/APP I HAVE EVER USED! I am an eBay seller/buyer. They make it so easy! You put high end items to list, when you crate the listing they have a sliding scale of what they think you should sell it for! I sold something so cheap because they told me to when I put the item up for sale online, then showed me similar items that are on sale online compared to mine and for what price after I list it. People are making triple the money for the same thing I put up for sale. They advised me wrongly... They have cost me money. They make more money than I make on a sale! You sell something for $20 and u may get $12 of it! If I sell something on eBay for $20 I make the least $18. They steal your money with the high fees to list your item! EBay lets you list for free, and they shut your item down when it goes down to the lowest price, the reason they do that is if the price goes down to low, they can't make any money from the seller. This site is a scam! Will complain to the BBB so many complaints about this site! If you look for a phone number YOU WON'T FIND ONE to call them, I couldn't find one anywhere. There should be a phone number for customer service to be reached when any buyer or seller has has issues. They are stealing peoples money and they stole enough of mine! Bye, bye Mercari! I will wait for the pay back when we all sue you silly!

They suspended my account no reason iwill clise my account imedetly! They are such idiot i try to buy somthing but i did not bc you payment not progress I try 50 times at least i did not like at all