Mercari

I purchased a sofa and instead of it getting delivered I was told it sold later, and I haven't gotten a refund.

Overall I like Mercari. It is easy to list an item, and they only take a modest 10% commission or fee of the amount of the sale. But the thing I don't like is the potential buyers hitting the "Like" button. Now any Mercari seller or buyer know that when a seller gets a "like: about one of their listings, that is a cue from that buyer to "promote" or lower the price of that listing. I have played that game many times as a seller. I would see that someone "like" my item, and in order to entice them to buy it, I would lower the price a bit.

Lately that has not been the case. I would get a "LIke" and lower the price, only to see that the item still didn't sell. Now the price is lower than I wanted in the first place, and it starts all over again with another "buyer" liking the item and expecting you to lower the price again. So I would once again, lower the price, and the item would still not sell.

It is worse than running a garage sale, with everyone coming up to you with a item with a price tag on it and asking for money off.
But to make matters worse, Mercari won't let you lower the price to what you want, they tell you that you must lower the price between two different amounts, or no go, Now you can always just re-price it doing an item edit, but then Mercari doesn't promote it to all the buyers out there.

I am an E-Commerce seller and not someone who is just trying to clean out the basement. Maybe that's why I feel the way I do about MercarI. And if that's who you are, just trying to clean out your closet of unwanted items, maybe it doesn't matter to you. I think that sometimes there must be a bunch of teenagers hitting the like buttons just to make us all lower our prices, and then you never hear from them again.

They decide to close accounts down. They still have $77 of my money. They will not transfer it. Do NOT use Mercari! This is your warning.

This is an absolute great site to shop on. Very easy to become a seller as well I believe in a few years from now this site will be in direct competition with eBay. Plus if you have a problem with an item and you let them know your account is credited back immediately. It's just a perfect place to shop if you have kids and you need clothes if you want to buy them used and in good shape Clothes because they grow through them so fast this is your site you want to buy a Coach handbag this is your site their prices are better than any other site so far. You all need to know that THIS IS IN NO WAY A SCAM SITE. I SHOP THERE ALL THE TIME AND I ALSO SELL THERE. I EVEN USE MY VISA CARD REGULARLY AND HAVE NEVER HAD A PROBLEM. SUCH SYNASISM IS FUNNY. YOU RATHER LOOSE MONEY THAN TRUST ANOTHER BUYER FROM THAT SITE. I am a resident of Indiana and have no ties to this site other than I am a Seller their too of all things Authentic I might add. This is more of a Social Buyers site. Most things there are used but there is also new stuff as well. You need to read the description first before you buy. If your not happy, do not rate the Seller because you will not get the refund, just contact them and you will get your Money Back because I sure did. It's like shopping on E-Bay without all the China Sellers.

Don not use this site. If there are problems like not receiving an item like I did they only deal by email and will not help.

They are holding $200+ from me and they said that my account is suspended indefinitely. I will be reporting them if i dont get my money.

There customer service could improve by providing clear answers, explanations, and providing more practical help.

I purchased a purse it cost $725 I never received and they do not want to give me my money back do not buy from here

Recently purchased yellowstone season 5 part 1 complete. Rapid response, received in 2 days. BUT NOT COMPLETE part one season five. MISSING episode 8

1st AND last time using this site. Unfortunately, I would not feel comfortable recommending it to anyone.

I purchased three items, first two received broken. There's no way to return or contact them total scam

Scammers love mercari because they can show items being delivered but nothing came. Avoid this company

It's pretty bad when a company has no phone number to resolve an issue quickly... WTF but quick to suspend you for any reason... geez

The item I purchased arrived inoperable, Macari makes it impossible to apply for a refund. This is my 3rd day attempting a refund, they don't provide ANY refunds BEWARE, do not buy using Macai!

This is THE most buyer un-friendly internet shopping experience I've ever had. I bought 2 items from this site, both of which were advertised as new, and both of which were meant as gifts. The items were both clearly used, one was had the washing instruction tag faded away and also piling. Not new. The other was dirty with spots and piling and had a couple smashed up dollars in one pocket. Not new. Not even washed. Yuck. They give you a tiny time frame to "rate" your seller, but they do not inform you that, if you miss the time frame, they will just randomly rate it for you and you will have no recourse. Since the items had arrived on weekends, and/or were at work, they could not be retrieved immediately. I bought the second item maybe a day later than the first, so, knowing their horrible policy, I even emailed them to tell them NOT to rate the second item for me since I had not received it. They went again and did so anyway, released my money to the seller, giving me no recourse.

Be aware: To return anything, you need to provide photos of the item, packaging, why you find fault, basically prove that you (the buyer) are not a liar, and they give you 24 hours to do so or else they close the account. Why they would assume that the BUYER is the liar, I'm really not sure. Anyway, maybe this process works for the middle schoolers, but for adults who work, and especially those who travel, this is ridiculous. Then they are quick to close your account and I think someone mentioned "annoying runaround." Annoying! They even had the nerve to bounce my emails back to me when I sent them all the pictures and info! Bad for buyers. Terrible for buyers. Don't buy from them.

Very deceptive and dishonest company. They'll discard their own rules to line their pockets! STAY AWAY!

I buy on sell on Mercari and I've had zero issues... 40 transactions at this point... I highly recommend using it!

They let sellers commit fraud. Selling things they act like they have and the mail a totally different item to buyers.

Price is not what they display. Front page displays very low price to lure you in. Then the price goes up.

Good site to use for shopping for stuff, or for selling your items. Would definitely recommend. My Mercari shop is-penelope. Dang.

I started sell some stuff on Mercari recently and within a month I have decided to quit selling there. I had some Louis Vuitton items and had some users giving me unbelievably low offers so I had to ignore or reject them. My items are perfectly authentic, with receipt or certificate of authentication. However, after I rejected several sellers my items kept getting deleted. I asked the CS why, and only answer I got so far is "multiple users have flagged your listings as counterfeit. Please refrain from selling counterfeit items", and I cannot even relist the items. What more I can do when the items have receipt or been authenticated?!? And they say that if items that have been "reported" as fake sells, they will keep the money not giving it to me... What a scam! I am guessing that some people might have flagged my items as a retaliatory action, but Mercari don't even bother investigating the "counterfeit" claims and automatically accept their claims. Of course, that way they can make more money by stealing from the victims (in this case the sellers)! I am no longer selling on Mercari, even thougn their low commission was what attracted me at first. Higher commission is worth paying for the safety. I would rate zero stars if I could.
And after reading all the other review by sellers... Now I think it was a blessing in disguise that my items were flagged before being sold! The nasty buyers could just go ahead and purchase, then claiming that they are "fake", receiving all their money back and keeping the item. I am not selling any item on this app until they implement more seller protections and control scammers. Like other company that has item shipped for their authentication center first or sellers can first send proof of authenticity (photos, receipts, authenticators' opinions, etc.) to Mercari first then list the item guaranteed by Mercari to be authentic (this way any dishonest buyers that claims items to be fake can be flagged for future reference).

I AM SICK AND TIRED OF MERCARI NOT CARING ABOUT ITS SELLERS! So USPS either lost my package or is purposely taking their time shipping it.

It included a M. A. C. Lipstick. I kept in touch with the customer about it. Two weeks later nothing changed on USPS part.

I get a message from Mercari stating that they deleted my item. They legit stated "Your item has been lost in transit, so we've cancelled the transaction to refund your buyer. Please work with USPS to help locate the item." I tell them that I already filed a missing claim five days ago and said to send it to the addressee (so I can get my payment) and now there is no way of changing the address. I mentioned how unfair it would be if the buyer received the lipstick, their money back, and I get nothing in return.

I stated that I have a screenshot of what was supposed to be my payment after the item is received. They told me to send the screenshot so they can see what they can do and that if it confirms I sent the item before Mercari cancelled it and refunded the buyer, they'll take a closer look. I sent it. Then they responded saying, "Since the label was never scanned, we are unable to release funds for the transaction.

I apologize for any inconvenience this has caused. Please keep working with the carrier to file a claim or locate the item. I know this is frustrating, and I appreciate your understanding. Eddy- Team Mercari".

How are you going to know the inconvenience it causes me and still not offer a refund to me as well? The label had to be scanned to even go to pre-shipment in the first place and for me to get the notification that it did.

So at the end of the day, the buyer will get a free M. A. C Lipstick, and I get nothing in return. Mercari needs to shut down.

I ordered a fragile item from Mercari. The seller shipped it to me wrapped in paper towels and a (used) dish towel. It arrived in pieces. I immediately went to the Mercri website to request a refund. I filled out a form, and supplied the requested photos (5 minimum, according the the site; I sent six): of the label, the packaging, the item, front, back and side views. I then hit submit, and got an error message. I tried several times, always unable to submit. I went back and reduced the photos. Still the site would not accept my request. I tried calling; got a message saying to leave a message and they'd call back. No one ever did. In frustration, I tried to use a drop down menu to submit my request another way. Since the site was glitching, I chose "my app isn't working." I got a reply saying my complaint should be directed to Returns, so I went back and tried again. No success. About three days later, I got an email with subject line "Service issue resolved," so I returned to the Mercari site to file my request. I was unable to do so, however, because my order was now marked "complete." Not only was I unable to request a refund, I was also unable to rate the seller (who, by the way, I tried to contact directly; she did not respond). When I complained to Mercari about this, I got two argumentative emails from a rep explaining to me that since I didn't submit my request within a three-day window of receipt, there's nothing they could do. Even after I sent screen shots that proved I'd tried the day of receipt, Mercari refused to budge. All it would've cost them to resolve, BTW, was $75, but I guess their rep's not worth that much. I'd give them MINUS FIVE STARS if that were an option. Let the buyer beware.