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Mercari

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Florida
1 review
1 helpful vote
Follow abi B.
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I never really write reviews about any app because I dont have the time to do so, but if an app or service is really good I give a 5 star and give credit where its do, the concept of the mercari platform is a great one specially since ebay and amazon have the market cornered, mercari is an opportunity to sell on another platform and make some money on the side or so it seems but unfortunately I have experienced nothing but headaches with them. I have had mercari probably since 2016 untill this year, I was selling fine had amazing reviews from customers and was a great seller on that platform until out of no where Mercari team decided to close my account. They didn't even want to give me my pending money that was on hold. They mentioned I was selling copyright infringed items but when I showed them proof of purchase with receipts they still suspended my account indefinitely basically cutting one of my income streams. I must let every seller know that mercari regardless of how appealing it is looks out for number one, that's themselves. Sellers are the backbone of their business without us they are nothing without buyers they are nothing its time to start doing something about this injustice!

Date of experience: April 26, 2019
Texas
1 review
0 helpful votes
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Buyer beware
I purchased 2 ( overpriced) bowls one of which came in multiple pieces
When I contacted them immediately they refused to accept the fact that there was no ability to capture this in a photo AND in fact in the process of unwrapping I also cut a finger ( which I told them)
CUSTOMER SERVICE IS A MISNOMER AND THEY ALL HAVE ONE SCRIPT THAT CLEARLY DISREGARDS THE CUSTOMERS COMPLAINTS

Date of experience: October 5, 2023
Ohio
1 review
0 helpful votes
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Buyer beware!
August 28, 2022

You must fully check out and test all functions within 3 days of receipt. If you are out of town or don't get to it, you are screwed if there is a problem.

Date of experience: August 28, 2022
California
1 review
3 helpful votes
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Counterfit items
August 7, 2018

I have contacted CHANEL, GUCCI, FENDI, BURBERRY, LOUIS VUITTON IN REGARDS TO mercari allowing fake sellers sell fake items. There is a big class action lawsuit in the works. Everyones job in SF is at risk

Date of experience: August 7, 2018
Mercari R. Mercari Rep
over a year old

Hey Stephane,

So sorry to hear that!

If you see any items you believe to be counterfeit, please feel free to report them and our team will be happy to take care of it!

If you have any other questions or concerns, you're more than welcome to send us an email to contact@mercari.com.

Best,
Team Mercari

Tennessee
2 reviews
4 helpful votes
Follow Karla G.
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Terrible return policy
January 31, 2020

I bought a bird feeder that the birds were not attracted to. Mercari wouldn't accept a return so I just threw $30 down the drain. I will NEVER buy from this company again... or sell either!

Date of experience: January 31, 2020
California
1 review
1 helpful vote
Follow LYENA A.
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THEY DONT REFUND YOUR PURCHASE IF YOU SHIP ITEM LATER JUST ONE DAY, SO THEY RECEIVED MY RETURN WITH ALL TRACKING DETAILS, AND KEPT MY MONEY.
SO I LOST THE ITEM AND LOST MONEY.
THIS IS A SCAM TERRIBLE SITE!
HORRIBLE DISGRACE!

Date of experience: October 25, 2022
Michigan
1 review
0 helpful votes
Follow Virginia D.
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I do have a Mercari account but I have NEVER EVER PURCHASED or made any kind transaction
My account have no transaction history what so ever I'm so upset 264 they took claiming for a hat but customer service has no address
Took it sent it back then took it again

+3
Date of experience: February 2, 2024
New York
1 review
0 helpful votes
Follow LTTB L.
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Mercari's legal counsel has not met our deadline to respond to our legal notice to remove counterfeits of our brand from their website. One of the WORST corporations with this business model of online retailing. Even eBay removes counterfeits in less than 24 hours. Mercari is blatantly engaging in illegal, willful counterfeiting and failing to take any action. We have contacted their web host, Amazon Web Services, and will demand they remove the counterfeits. DO NOT BUY FROM THIS WEBSITE!

Date of experience: December 3, 2020
Maryland
2 reviews
4 helpful votes
Follow Andrea J.
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I've been a member since 2016 and have listed over 150 items and sold over 123 items on Mercari. Last Thursday, I received an offer for $12 on a pair of kids UGG boots. I declined the offer because it stated that my earnings would be $10.50. A half hour later I noticed that the buyer purchased the item for the $15 listed price. I printed out the label and shipped the boots off the same day. On Saturday, I received a notification that the buyer received the item and accepted it. She gave me a five star rating. When I logged into the site the very next day to check my earnings, it stated that my earnings was 50 cents. I sent Mercari an email explaining the situation. They sent me a response saying the shipping was free and paid by me. Say what now? I have never offered free shipping on any of my items that are listed under $100. Why would i sell a pair of UGG boots that is in great condition to only earn 50 cents? They said that they cannot reimburse my shipping because of their policy. That's when I decided that I would delete my account. I went in to delete my account but kept getting a message saying, I could not delete my account because there are items that were listed less than 2 weeks ago. I then decided to delete each individual item and noticed that 99% of my items had free shipping, when I've never offered or listed my items as seller pays shipping. They changed all of my items from 2016 to free shipping. This is very deceiving! How dare them! I deleted all of my items and will tell my friends and family to delete theirs as well. I will stick to Poshmark only. The nerve of those people!

Date of experience: October 16, 2018
Missouri
1 review
0 helpful votes
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SELLER BEWARE
January 9, 2022

I have been selling on mercari for a long time and they have had no issues with taking the almost 15% DONT LET THEM FOOL YOU THEY CHARGE A PROCESSING FEE ON TOP OF THE 10% They just notified me that my account was shut down because I was a previous user. AND YHEY WOMT RELEASE MY BALANCE OF OVER $1670. 00!

Date of experience: January 9, 2022
California
1 review
0 helpful votes
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I've been a Mercari seller for 12 months. In that time, I have made them $2,377. In 2 months, I will gladly say sayonara. I object to 2 things: No customer/seller support whatsoever and that they often censor or block communications between me and my buyers. Isn't censorship illegal? I am not exchanging personal information yet still their bots jump in there and make me look ridiculous to my loyal buyers. In line with censorship is that they removed a listing of a Civil War figure of General Robert E Lee, stating that it may offend some people yet many other sellers had similar figures as well as Confederate flags. WTF! Finally, their Help/Customer Service is a joke that no one laughs at. It's pathetic and mainly consists of a few selections that don't fit anyone's situation and no area where you can even type in your issue. Also, they do NOT stand by their sellers even when some jerk gives you a one star rating stating you never informed them the item had a missing part when I had clearly stated this in the description. When I finally got through to them and asked them to review the complaint and remove the negative rating, I got a canned response urging me to work with the buyer! WTFx2 people! These people need to get some training from Ebay or Amazon.

Date of experience: April 10, 2024
Virginia
1 review
0 helpful votes
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Scam
July 7, 2023

I have ordered the sonus subwoofer Gen. 3 from 4 different people and all 4 were shipped and shipped to a different address and confirming with Post Office. Neither package was mine or even resembled mine. I even went to a couple of the addresses the post office gave me and talked to the owner of the property never seen a package for me. Every time they sent me an email with the excuse. Wasn't sure if packets were sent, so they canceled my order and refunded my money.

Date of experience: July 7, 2023
Georgia
1 review
0 helpful votes
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Great
December 23, 2017

I purchased a Louis Vitton bag from seller, when it arrived it was as fake as they come, i called Mercari and spoke to rep and I was instructed to wait for mailing sticker from them, send item back and immediately received my monies back, A few pointers, when purchasing something make sure its authentic and state that in message, this way of not they will refund money back

Date of experience: December 22, 2017
California
1 review
0 helpful votes
Follow C M.
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I purchased 2 items from this site, total purchase was a little under $800 usd. I asked the seller, before my purchase for the measurements of both items, so I could make sure of fit. No measurements were given, however, the seller told me the skirts were "adjustable", so sizing is not an issue. I purchased with confidence, received the skirts. They were NOT adjustable. I could make the skirts smaller, but NOT larger. The merchandise was misrepresented by the seller, as I was led to believe they would fit. I told seller before purchase, making the skirts larger was my main concern.
I initiated 2 returns for both skirts through Mercari. Mercari took 10 days to get back to me, denying my return because they claim my reason for the returns; "merchandise was misrepresented by the seller," does not fit under the company's return policy. I read Mercari's return policy and buyer policy, BOTH clearly state, returns are allowed if merchandise is not as stated or misrepresented. They have refused my refund 3 times, the seller will not respond to me either. I have escalated the issue to PayPal, and am praying they force this company to refund me.
Mercari also slapped me in the face by emailing me, telling me I was free to relist the merchandise, for sale on their platform and sent me a 5% discount code. I am disgusted and will NEVER do business with Mercari again.

Date of experience: February 10, 2021
Minnesota
1 review
1 helpful vote
Follow Sara L.
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Items on Mercari can be slightly cheaper as they charge less of a fee than some other sites, but it is not worth it! Their customer service is horrible (and this is after the improvements that they made after they first launched the application. I sold and item on Mercari and they allowed the buyer to cancel the transaction AFTER I had shipped the item, so the buyer never had to pay and I was out the item - No one in customer service ever responded to me or even addressed the issue I had.
I recently bought an item that turned out to be damaged. When I contacted the seller she said she was more than okay with a return and issuing a refund. However, Mercari has you open a dispute through the app. If you cannot provide adequate pictures they make it very difficult to make a return as they have to 'approve' the return versus allowing the seller to do so. I have never had such a horrible customer service experience. Once this issue is resolved I will be deleting my account and never bother with it again. Save yourself time and frustration and do not bother with this app.

Date of experience: March 10, 2017
Arizona
1 review
6 helpful votes
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Mercari stolen my money
November 11, 2016

I am a mother of 3 young children, I have selling many things on mercari for about 4 month everything seems to be fine but last two weeks I selling my purses make about 1661$ than mercari contact me my account suspended because I have another account is well but I never we can't have more than one account but fair enough they say after my deposit complete to my bank them will delete my account, I transfer money to my bank and mercari say it's will deposit on 11-7-16 than I get message from mercari on that day say deposit complete but I check my bank 3 days later the money not come in to my bank and mercari is delete my account already, so I have no way to contact them I try to contact customer service but nothing back to me, we are broke now, not sure what to do next, it's totally scams

Date of experience: November 11, 2016
Idaho
1 review
0 helpful votes
Follow lisbeth m.
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It you need to reach out to customer support for any reason it will be the biggest nightmare. It is a robotic copy and paste message. Try to stay away it is not worth it.

Date of experience: March 20, 2024
California
2 reviews
6 helpful votes
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A tons of scammer buyers and company is not a professional, start-up. Firstly, it was such a good app for selling items. However, it now became terrible app, BUT it's better than Poshmark for sure!

Date of experience: February 1, 2018
Mercari R. Mercari Rep
over a year old

Hi Anna,

Thank you for your feedback! We are sorry to hear you have not enjoyed your experience with Mercari. We would love to hear more about your experience and how we can improve! If you could, send us an email to contact@mercari.com and we will be happy to take a closer look at what went south. Thank you!^WM

California
1 review
2 helpful votes
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Heads up to everyone who was using the great flat shipping rates offered by this app. They have completely changed it. It's now worse than eBay which is why so many sellers moved from EBay to Mercari. They have RUINED THIS APP FOR EVERYONE. This app will now FAIL and sellers will go elsewhere like OfferUp. BAD CHOICE MERCARI. YOU JUST TANKED YOUR BUSINESS. EPIC FAIL!

Date of experience: November 22, 2019
Florida
1 review
5 helpful votes
Follow David F.
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My experience and I only wish I came across this site to warn me of Mercari and their horrible business practices. Mercari acts on an all sales are final after you give a review of your item. So I never gave a review and I refuse too. I warned them ahead of time that if they didn't want to refund me even though it clearly states defective items are refundable. So let me get to my experience so you can hopefully avoid something similar.

I was looking for a replace laptop after mine died. I came across Mercari after a TV ad. So I used it to get an apple g4 laptop. I waited the shipping time of five days and when it got here I used it for ten minutes and it died. I had to tell the customer service for almost a month the product was defective and the refused to give me a refund even though their own policy states they could give me back my money. The seller I got the item from refused to take the item back but Mercari would take it back. Nope. I'm going to fix it on my own and sell it locally. Get my money back. Don't do business with these people. I lost 75.50 and my item was defective and refundable and refused. So just save yourself the trouble and spread the word to put these people out of business forever!

Date of experience: April 1, 2019

Overview

Mercari has a rating of 1.2 stars from 2,394 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mercari most frequently mention customer service, credit card and phone number. Mercari ranks 588th among Marketplace sites.

service
946
value
845
shipping
838
returns
825
quality
799
This company does not typically respond to reviews
+1270