Mercari

Mercari's legal counsel has not met our deadline to respond to our legal notice to remove counterfeits of our brand from their website. One of the WORST corporations with this business model of online retailing. Even eBay removes counterfeits in less than 24 hours. Mercari is blatantly engaging in illegal, willful counterfeiting and failing to take any action. We have contacted their web host, Amazon Web Services, and will demand they remove the counterfeits. DO NOT BUY FROM THIS WEBSITE!

I've been a member since 2016 and have listed over 150 items and sold over 123 items on Mercari. Last Thursday, I received an offer for $12 on a pair of kids UGG boots. I declined the offer because it stated that my earnings would be $10.50. A half hour later I noticed that the buyer purchased the item for the $15 listed price. I printed out the label and shipped the boots off the same day. On Saturday, I received a notification that the buyer received the item and accepted it. She gave me a five star rating. When I logged into the site the very next day to check my earnings, it stated that my earnings was 50 cents. I sent Mercari an email explaining the situation. They sent me a response saying the shipping was free and paid by me. Say what now? I have never offered free shipping on any of my items that are listed under $100. Why would i sell a pair of UGG boots that is in great condition to only earn 50 cents? They said that they cannot reimburse my shipping because of their policy. That's when I decided that I would delete my account. I went in to delete my account but kept getting a message saying, I could not delete my account because there are items that were listed less than 2 weeks ago. I then decided to delete each individual item and noticed that 99% of my items had free shipping, when I've never offered or listed my items as seller pays shipping. They changed all of my items from 2016 to free shipping. This is very deceiving! How dare them! I deleted all of my items and will tell my friends and family to delete theirs as well. I will stick to Poshmark only. The nerve of those people!

I have been selling on mercari for a long time and they have had no issues with taking the almost 15% DONT LET THEM FOOL YOU THEY CHARGE A PROCESSING FEE ON TOP OF THE 10% They just notified me that my account was shut down because I was a previous user. AND YHEY WOMT RELEASE MY BALANCE OF OVER $1670. 00!

I have ordered the sonus subwoofer Gen. 3 from 4 different people and all 4 were shipped and shipped to a different address and confirming with Post Office. Neither package was mine or even resembled mine. I even went to a couple of the addresses the post office gave me and talked to the owner of the property never seen a package for me. Every time they sent me an email with the excuse. Wasn't sure if packets were sent, so they canceled my order and refunded my money.

I purchased 2 items from this site, total purchase was a little under $800 usd. I asked the seller, before my purchase for the measurements of both items, so I could make sure of fit. No measurements were given, however, the seller told me the skirts were "adjustable", so sizing is not an issue. I purchased with confidence, received the skirts. They were NOT adjustable. I could make the skirts smaller, but NOT larger. The merchandise was misrepresented by the seller, as I was led to believe they would fit. I told seller before purchase, making the skirts larger was my main concern.
I initiated 2 returns for both skirts through Mercari. Mercari took 10 days to get back to me, denying my return because they claim my reason for the returns; "merchandise was misrepresented by the seller," does not fit under the company's return policy. I read Mercari's return policy and buyer policy, BOTH clearly state, returns are allowed if merchandise is not as stated or misrepresented. They have refused my refund 3 times, the seller will not respond to me either. I have escalated the issue to PayPal, and am praying they force this company to refund me.
Mercari also slapped me in the face by emailing me, telling me I was free to relist the merchandise, for sale on their platform and sent me a 5% discount code. I am disgusted and will NEVER do business with Mercari again.

Items on Mercari can be slightly cheaper as they charge less of a fee than some other sites, but it is not worth it! Their customer service is horrible (and this is after the improvements that they made after they first launched the application. I sold and item on Mercari and they allowed the buyer to cancel the transaction AFTER I had shipped the item, so the buyer never had to pay and I was out the item - No one in customer service ever responded to me or even addressed the issue I had.
I recently bought an item that turned out to be damaged. When I contacted the seller she said she was more than okay with a return and issuing a refund. However, Mercari has you open a dispute through the app. If you cannot provide adequate pictures they make it very difficult to make a return as they have to 'approve' the return versus allowing the seller to do so. I have never had such a horrible customer service experience. Once this issue is resolved I will be deleting my account and never bother with it again. Save yourself time and frustration and do not bother with this app.

I am a mother of 3 young children, I have selling many things on mercari for about 4 month everything seems to be fine but last two weeks I selling my purses make about 1661$ than mercari contact me my account suspended because I have another account is well but I never we can't have more than one account but fair enough they say after my deposit complete to my bank them will delete my account, I transfer money to my bank and mercari say it's will deposit on 11-7-16 than I get message from mercari on that day say deposit complete but I check my bank 3 days later the money not come in to my bank and mercari is delete my account already, so I have no way to contact them I try to contact customer service but nothing back to me, we are broke now, not sure what to do next, it's totally scams

My experience and I only wish I came across this site to warn me of Mercari and their horrible business practices. Mercari acts on an all sales are final after you give a review of your item. So I never gave a review and I refuse too. I warned them ahead of time that if they didn't want to refund me even though it clearly states defective items are refundable. So let me get to my experience so you can hopefully avoid something similar.

I was looking for a replace laptop after mine died. I came across Mercari after a TV ad. So I used it to get an apple g4 laptop. I waited the shipping time of five days and when it got here I used it for ten minutes and it died. I had to tell the customer service for almost a month the product was defective and the refused to give me a refund even though their own policy states they could give me back my money. The seller I got the item from refused to take the item back but Mercari would take it back. Nope. I'm going to fix it on my own and sell it locally. Get my money back. Don't do business with these people. I lost 75.50 and my item was defective and refundable and refused. So just save yourself the trouble and spread the word to put these people out of business forever!

Mercari is a horrible website when it comes to protecting sellers! I have a 70 feedback all positive and recently packed carefully a tested and working Wii console with games controllers etc, When buyer received it she claimed it did not read discs or eject them. I test ALL items before shipping as I sell both on Ebay, craigslist, Facebook marketplace and never do i have an issue. I explained I would be happy to have buyer file a claim with FedEx as I can only imagine it was dropped and caused the issue. So she requested a return not even 8 hours later before I could even email Mercari about getting ahead of the problem the grant her request, and It will be over my dead body before I let them make me lose $40 profit. Its just not right I am planning on pressing this one until I get satisfaction. According to their policy if an item is returned and not functioning as you sent it then I should be able to pursue it. How can they expect an honest seller to bear the burden of eating the cost of an item that was working when shipped and packed properly?

THIS SITE IS A TOTAL SCAM SITE... I DID BUSINESS WITH THEM FOR YEARS... THEY SOLD ME FAKE BAGS LEFT AND RIGHT... WHEN I PURCHASED THE LAST FAKE WHICH I BELIEVED WAS AUTHENTIC, I WENT TO RESELL BECAUSE I DID NOT LIKE THE SIZE THEY SAID IT WAS COUNTERFEIT AND CLOSED MY ACCOUNT! THE SO CALLED FAKE BAG I PURCHASED ON MERCARI AND I SHOWED THEM PROOF, I WENT TO RESELL AND THEY SAID IT WAS COUNTERFEIT AND KICKED ME OFF THEIR SITE! BUYER HAS NO PROTECTION... I HAD 300 REVIEWS AND 296 WERE 5 STAR PERFECT REVIEWS! I WOULD HIGHLY RECOMMEND POSHMARK OVER THIS PATHETIC SITE ANY DAY OF THE WEEK! DONT GIVE THIS COMPANY BUSINESS UNLESS YOU WANT TO BE SCAMMED THEN KICKED OFF. MOST PATHETIC SITE IVE EVER DEALT WITH!

I do have a Mercari account but I have NEVER EVER PURCHASED or made any kind transaction
My account have no transaction history what so ever I'm so upset 264 they took claiming for a hat but customer service has no address
Took it sent it back then took it again

I sold an item and shipment kept stating the item was sitting at the buyer's post office, and therefore Mercari wouldn't release my finds. I reached out to the buyer to see if there was an error in tracking and perhaps they actually did receive it. No response at all. Christmas had come and gone... I'm only assuming with zero contact from them, it's been received. Then one day the app had completely deleted the transaction. Gone completely. I reached out to mercari and was told that it basically timed out and they recommended I file with USPS. Here's the kicker. With my transaction completely gone, I don't have a record showing how much the buyer paid, so I can't file at all. Mercari has closed out my case when I inquired the first time. I have reopened it, and they have seized assisting me. It is mind-boggling to me that they would just completely delete a transaction, instead of archiving it. Their lack of communication and assistance is also very concerning. At no point did they confess that their practices are wrong. It's hard to believe that them deleting the transaction is anything different than a hope that it'll be "out of sight, out of mind" and that people would just forget about a missing transaction that they were never paid for. I don't recommend them at all.