Mercari

Seriously

I purchased a set of dishes.

They were china wrapped in TISSUE PAPER! I paid EXTRA for the shipping. Mercari REFUSED to address the issues.finally threw the broken pieces away.

No worries. I will not be purchasing from Mercari again!

Most of the complaints here are from people who don't read. They complained of things that were against mercari rules. Take time to read the terms and conditions and you won't have a problem. This is a great site to buy and sell. I like the way the app is set up. It is very user friendly. You can keep up with items you may be interested in buying. The search filters are great and will generate a list of relevant items. I recommend this app to everyone. And I've had to contact customer service three different times. I've asked questions, and I've had to have assistance. I've always gotten a helpful response in a timely manner.

For buyers it's good but not for sellers. If the buyers wants a return even on custom stuff, they can get a return way to easy leaving the seller with a loss. I sold on here for years and have had this issue to often. I'm done with this pathetic company

I ordered a blanket from this company as a gift; I had seen it on other sites for twice the price and thought I was getting a great deal, especially with the caption "perfect condition, just like new." Well, it wasn't. It was dirty, covered in lint, and certainly was not new. Also the way it was packaged was horrendous. It had been rolled into a ball and stuffed into a barely taped box... Poor quality all the way around... Never again.

It was a good deal, not an unbelievable one. However the scammer sent something to an address in the same city so he got paid. Mercari support was worthless. I notified Mercari support the day it was delivered it was sent to the wrong address. They kept closing my support case with no resolution. I am now waiting on PayPal to investigate and hopefully get my $110 back.

I used to sell on Mercari. The site almost always sides with the buyer. I sold a pair of emerald 14kt gold earrings and the buyer claimed they were broken when they were not. Probably buyers remorse. She returned them and was credited. I also tried twice to sell a cpap which apparently was a prohibited item. I only tried a second time because I saw one on the site for sale. I reached out to Mercari because they now closed my account!

When you have issues there is a area that is suppose to answer your questions yet 96% of my issues are not part of the AI.
You have the hardest time on figuring out how to reach them on top of that. They also change rules with no policy change. The people who buy n sell are 99% cool as I've been buying and selling for over a year. The problem is Mercari associates and leadership. It's like if the site depended on the employees the site would have tanked. I sell on all sites and Ebay is the best one then Mercari and Poshmark run close but Mercari is better by more sells. Other sites all run the same in their own subjects.

I bought a pair of sandals from one of the sellers. When they arrived, they were a size smaller than listed. The seller apologized for her mistake and told me to send them back, which I did, only to find out I wouldn't be receiving a refund. Instead, they issued me "mercari credits". Ok I shop in the site here and there so I looked for something else to buy but didn't see anything I wanted. A month later I found something I liked and went to use my credits, only to find out they expired! Mercari refused to give me my money back and would not renew my credits. Now I'm out the shoes and the money I paid for them! Don't shop on this site! The WORST I ever experienced! Not worth your time or your money! I will stick with eBay!

They could not declare my item authentic, because they kept asking for details that my item didn't have. To them, my designer bag, was not authentic. While on the platform other sellers are selling exactly the same bag, only a different color, properly declared authentic. Disappointing.