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Mercari has a rating of 1.2 stars from 2,374 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. Mercari ranks 589th among Marketplace sites.
This company does not typically respond to reviews
I would give it 5 stars, but they added seller fees on top of paying taxes. A $9 item would earn you $3. Seems so unfair. But other than that, my items sell fast and I have made quite a bit selling on here.
This seller is a fraud. Do not buy from him you'll never get your item. I bought a backpack on Dec 13th. 5 days later I messaged seller and he replied that his printer broke and he would go to his office the next day to print a label and try his hardest to ship item that evening. A few days later I messaged him again to see if he was able to ship the item I purchased but he would never respond back to me. Today I told him I wanted a refund and he sent me a nasty message back in return.
ITS FUNNY HOW THE CUSTOMER SERVICE IS JUST PRUCHING US OFF AND DONT WANT TO HELP AFTER THEY SCAMMED US!
Date of experience: March 21, 2023
I received a broken device and when I tried to make a claim they're unreachable unable to return item. Garbage would never use them again
Date of experience: April 29, 2019
I opened an Account with Mercari and posted several items and made a sale with one of them. Then Mercari Suspended my Account for whatever reason and won't telll me why. Their Customer Service is non existant and they owe me for the sale which is not instant payment as they advertised!. Then they sent me a notice that i was to scan my Passport, License and other US Documents on their app which did not work. I am a Disabled American Veteran and a Retired US Postal Worker of 31 Years and born in this country and feel insulted that they want Passport information. I have Accounts on LETGO and OFFERUP which have never asked me for Passport info. Maybe it is because i have a Spanish Name and think i am an Illegal Alien even though my Mother was French. I speak only English! I think this may be Racial Discrimination on their part. Their Customer Service does not Exist and they don't answer questions properly. Stay away form this Japanese Company if you don't want problems and use LETGO or OFFERUP! I may have to hire a Lawyer to get my money from this Shoddy Company!
Date of experience: May 22, 2020
Sellers would always cancel more than a week later and takes a couple more weeks for mercari to refund you
Date of experience: April 23, 2019
I purchased an item on the site and was immediately informed that it was no longer available. Stay on eBay!
Date of experience: May 30, 2019
I sold a bag that the buyer confirmed receiving. I requested for my balance and mercari deleted my account. Scam
Date of experience: January 4, 2018
We're sorry to hear you've had an issue with your account and you were deleted after your final Direct Deposit was requested. When an account has been placed under a suspension pending deletion for violating our Terms of Service, we allow the account to complete their final transactions and request their final Direct Deposit before removing them from our platform. If you have still not received your Direct Deposit according to the Direct Deposit schedule, please reach out to us at contact@mercari.com. Thanks!^DE
Customer never bothered to rate me, this meant I had to wait 9 days before mercari released my money. 5 days later still no money in my account.
Date of experience: October 22, 2017
I was so wrong about Mercari. It is great and holds people accountable. The customer support is so amazing to both a buyer and a seller. Thank you!
Date of experience: January 11, 2018
Sorry to hear you've had an issue with your rating! Please note, your buyers have 3 days to rate or request a return. Once the 3 day period has ended without your buyer rating or requesting a return, Mercari will attempt an auto rating. If the auto rating has not completed the transaction, a Mercari agent can complete the transaction for you. However, please keep in mind, in order for a rating to be issued by a Mercari agent, we'll need confirmed delivery from tracking, and an attempted auto-rating. If you have further questions or concerns, please email us at contact@mercari.com. Thanks!^DE
Mercari works to protect scammers, leaving consumers without recourse. Don't buy anything from Mercari.
Date of experience: July 19, 2020
I ordered iPhone on this apps right after my account was created. Within my profile, under the address section, when I input my city, the apps auto correct it into abbreviations and I got cancelled by the seller due to invalid address and got blocked from that seller. I Contacted Mercari, it takes them forever to answer, but didn't solve the problem at all. They indicated that it was my fault inputting the invalid address and tell me to fix it in the setting. I did reinput my correct address many times but the apps kept auto correct and not saving in input. I Contacted again, they ignored and not answer. I then use my brother's address, update the setting, then ordered the phone again, got cancelled again with invalid address, second buy now, got cancelled because seller said accident purchase. But when I ordered the infant dress, it got shipped, now I'm waiting to receive it. Mercari kept sent me reminders of using coupons that they offered which is very annoying because I cannot buy therefor cannot use the coupon; now that it is expired. The dress is under $15 so cannot use coupon either. While I'm trying search other products, my screen keep popping up "BAD REQUEST". I even double check with USPS, my bank and PayPal, all said something is wrong with Mercari. I Contacted Mercari again and still did not hear anything from them. Mercari customer service is the Worst of the worst of the worst. I even think it is scam either the apps or even the seller. Why phone seller could not recognize my address and the dress seller can? Why the phone seller kept cancelled my added and even put in accident purchase. Wat the Heck! I'm so nice to give them a1 star. They should receive a ZERO. Do not recommend this apps!
Date of experience: August 12, 2017
Hi Ahn,
I'm really sorry you're having trouble reaching our support team, we're definitely here to help and want to get this solved for you. Please reach out to contact@mercari.com with your account information and we will look into this.
Do not sell items on mecari they only side with buyer and will approve any return request even if item matches. They do not follow their own policies
Date of experience: December 1, 2022
Is there anyone on here that can actually get ahold of anyone some customer service. Without listing all the BS I have gone through nutshell I've been on mercari for over 5 years from day one I have done all profile verification including submitted driver's license. I started racking up some money from selling some stuff then they suspended my account. I have read from a lot of people when your money starts going up they hold it. Got an email saying thank you for verifying please submit receipt of items that you are selling so that we can proceed to review your account. I was like what. As strange as that was I submitted receipts. Still when I go to my profile it states in my inbox verify so I click on it and it says thank you for verifying. However I cannot direct deposit my money into my account that i earned with my stuff. And buyers cannot purchase my product on my page. Is there anyone here from customer service for god sakes.
PEOPLE ARE TRYING TO PURCHASE ITEMS BUT CANNOT. THIS IS WRONG WRONG WRONG. I SHOULD BE ABLE TO TRANSFER MY MONEY. THIS IS INSANE. GOING TO THE TRADE COMMISSION, BBB AND POSSIBLY AN ATTORNEY IF I DO NOT GET AN ANSWER. EVERYTHING HAS BEEN TIMELINED PICTURED TAKEN AND EVERY SINE PIECE OF MAIL COPIED AND PRINTED AND SAVED. THIS IS RIDICULOUS
Tip for consumers:
costumer service does not care about you. No human available. Takes days to get an email response se with no resolution EVER
Products used:
Selling platform
Date of experience: June 30, 2020
I had a legitimate return request for an item that was sent to me damaged. The return process on Mercari is outrageous. I filed the required paperwork, uploading the pictures of the damage on several areas of my purchase, the box, the packing material and the shipping label. After a day and half, I get an email from Mercari telling me to upload more pictures. My pictures were better/clearer than any one picture that I have seen on any Mercari listing. I had already spent too much time on this issue, so I opted to keep the item, fix it the best I could and sell it at somewhat of a loss - STATING THE DAMAGE. My goal here was to be able to leave this dishonest, non-responsive seller the 1 star review that they deserved. Mercari does not allow for the buyer to leave the seller a review once the return has been accepted and the refund is given. So, the Reviews on Mercari are BOGUS. You will not see how many disappointed buyers any particular seller has accumulated. The platforms I sell on would never tolerate the poor business practices, the amount of "Cancelled by Seller" Reviews, the lack of any type of communication, an unhappy buyer nor the fact that the buyer has received an "Item Not as Described" item. Finally, the pictures on Mercari ALL lack complete viewing of the item or really clear pictures. The home base to this site is a foreign country, so don't expect the company to act in the same way the USA does business. My take-away is, assume they do not take returns regardless of the issue and don't spend too much money. There are plenty of legitimate business' and online seller's on many other online platforms that would be happy to service you. Mercari is just not one of them.
Tip for consumers:
Proceed with caution. I have never had such a run around on a legitimate "not as described" purchase in my 22+ years of online buying. The seller's on Mercari are not held to any standards of business practice.
Date of experience: June 20, 2022
My very first order through this company was cancelled by the seller. I do not trust Mercari at this point. It was a very bad first impression.
Date of experience: September 13, 2020
This puzzle was in good shape but actually only 499 pieces when advertised as 500 pieces.? Please explain this.
Date of experience: December 12, 2020
Beware! Do Not Use seller: BlessedByAnAngel. She is a scammer! We made a deal and then she blocked me.
Tip for consumers:
Beware
Products used:
None
Date of experience: March 3, 2021
Mercari is a place where you can buy and sell things from other people like you. I'm assuming this is a Japanese venture because the site can be set to "United States" and "Japan" but you won't find a link to their support system. Support seems to be available in app only.
For buyers: When you find a product you like, you can buy it, assuming that the seller still has the item and the app on their phone and is paying attention. Usually after a certain amount of time if the seller hasn't shipped on contacted the buyer through the app, the transaction can be cancelled at the request of the buyer.
For sellers: You can choose up to four photos and edit them in the app. You need to add a title and description, as well as choose the shipping fee, condition the item is in, size (if applicable, and price. Whole dollars only, no change.
You get $2 for yourself and a the person you refer to Mercari (if you want to use mine it's jld475, just saying).
Once you receive the item you ordered you will have to rate your seller, and sellers will have to rate the buyers. If you are not satisfied with your order when it arrives you can figure out what to do by contacting Mercari and/or the seller. Do not, under any circumstance rate the other person if you are unsatisfied with your purchase because there's nothing that you'll be able to do to get your money back if you do that.
Payment methods: Paypal, and card. You can have funds sent to your bank through the app.
Shipping methods: Labels are offered for USPS and FedEx. Mercari recommends using USPS for everyday things and FedEx for fragile things. The shipping rates are: 0-0.5 lbs = $4,0.5 - 3 lbs = $6,3 - 10 lbs = $9, and 10 - 20 lbs = $15. You can also choose to ship the item yourself.
I hope this is helpful. I have had a pretty positive experience using the service for several months now. I've had two negative experiences but one of them had deleted the app so they never knew I had purchased anything and another lady failed to disclose to me that the eye shadow palette I had bought from her (which she said was "no brand") was actually a knock off of something else. I did report the account.
Tip for consumers:
Be careful of name brands when you purchase. Ask as many questions as you can about the item so that you don't waste your time. Read their ratings!
Date of experience: October 1, 2015
Terrible company to list products with they spew orders at u if u misunderstand they dont care they just shut you down. Terrible people no heart
Date of experience: June 29, 2020
Scammers get better customer service than the customers that get scammed. The first time I was scammed, I purchased a laptop. The minute the purchase was complete the seller marked as shipped. Then proceeded to message me several times, I believe asking me to pay outside of Mercari, because admin kept deleting her messages. After several days of tracking not available, I messaged seller and Mercari. Seller never responded. Mercari informs me that the seller said she did ship the package. I believe it was about 2 weeks later that they finally closed the case. Silly me, I figured since in all the years of buying and selling online, and never been scammed, it wouldn't happen twice. Very next purchase, scammed again. It took 2 weeks to be delivered, to find dead pixels on the screen and the disk drive doesn't work. I got a total run around. They had me send pictures 5 or 6 times, through the Mercari site, email and text messages. Then they closed that case and opened a new one for the same purchase, and requested the same pictures again. I sent them 2 more times. After that they quit responding. I opened a case with PayPal. I'm sure they will resolve soon. Meanwhile this is a message I received from Mercari "The PayPal account associated with this Mercari account has recently initiated a payment dispute.
Moving forward, if you would like to have a transaction cancelled, refunded, or need to request a return, please contact us via the Help Center before reaching out to PayPal. In most cases, we are able to cancel the transaction or issue a refund faster if you contact us directly.
Please note that additional disputes filed through PayPal instead of Mercari could subject your account to suspension, review, and termination"
Thank you for your cooperation.
Team Mercari" (as if I would ever purchase from them again). I am so grateful for PayPal. Thanks
Date of experience: October 1, 2020
Mercari still fails to provide a person to speak with concerning my issue! They still redirect me to their WORTHLESS CUSTOMER SUPPORT WEBSITE! WHAT A JOKE!
Date of experience: April 2, 2018
We're sorry to hear you've had an issue reaching out to us for assistance. Please email us at contact@mercari.com, or DM us on Facebook or Twitter. We'll be sure to take a closer look at your issue. Thanks! -DE
Eargo Max Hearing Aids are selling on Mercari for $1798. 00. I completed all required forms (including Credit Card Info). When submitted, the Message stated: "OOPS - Item not available". I sent a message to the Seller. The Seller replied the item is available. I tried several more times to purchase the item with the same result: "OOPS - Item not available".
I treied to contact Mercari. The are HORRIBLE!
They will not communicate with the BUYER!
Their Website Links continue to send me to the Help Center with zero results. The actual telephone number hangs up on the consumer!
Date of experience: March 31, 2018
Worse customer service ever! They just cancel ur orders and accuse u have more then one account and closed ur account forever.
Date of experience: October 31, 2021
Beware of this site out of blue closed my account claiming i violated their rights and and not confirming how bad bad site go ebay!
Date of experience: April 7, 2021
YOu'll get F@@@@@ck servise oh wait you would be lucky if you will get even that! Their is no support there is no customer service
Date of experience: March 1, 2021
This is Mercari: The Selling App. The fast and easy way to sell or buy almost anything.
We're sorry for the experience you've had with one of your orders. Because Mercari is unable to guarantee a seller will ship a purchased item, we allow them to cancel transactions if they have troubles sending it off (so buyers can be reimbursed as quickly as possible). Rest assured we do watch and penalize accounts should they have a large number of unwarranted cancellations, though. Also please note that once a transaction is canceled, you'll automatically be reimbursed in your original payment method. Don't worry, your money is in safe hands. We won't release payment until we confirm the item has been delivered to you.
Best Regards,
Team Mercari