Mercari

I had a bad first purchase experience from Mercari. I purchased a scent that was described as "good". I received the scent and sprayed it on myself and paper to test. Immediately, I detected strong notes of vinegar and sourness. I've had a couple of old colognes go bad with a similar smell so I could recognize it. I also have a sample direct from the manufacturer as a comparison. According to Mercari's terms and conditions, smells are "subjective" so you can't return scents if the description is accurate. My requested to return it was denied, so I will be throwing this purchase in the trash. Buyer beware if you purchase scents from Mercari. Even bottles filled with just water could fall under the "subjective" label.

I purchased a vacuum cleaner part that I later found had to be professionally installed. It was defective but I could not return because it exceeded the 3 day policy (post delivery) to notify them it was defective. I never got my money back and closed my account - buyer beware!

One of the worst companies I ever used. First they sent me a fraudulent product then they said it would take 5-10 business days to get a refund. Their website says 24 hours within return delivery of said item. I filed 2 cases with them to get this resolved. First one they closed before anything was even resolved. Second one they ignored. I had to go through paypal of which they would not respond to them either. Once I did get my money from paypal, they rated my transaction with the seller. WHAT? I could not change it. They gave the seller a 5 star review even though they sold me a fraudulent product. I can't go in and change it. In a nutshell, they sell fraudulent products then customer service won't help you. Buyer beware. Do not use this company.

I was double charged for shipping an item. The item weighed correctly the first time it was shipped. I get a message from them saying, they had to add an additional 6.99… the package didn't even weigh a pound, and was sent in a package envelope. Corrupt company. Another evil capitalist stepping on others to get more money. Disgusting.

They suck balls I had over 1,000 reviews I had 5 stars and because I posted a designer inspired air pod case they close my account. It was my first unnecessary warning not multiple. This company is the worst I don't recommend it at all.

I attempted to make a purchase from Mercari.com.
The item showed "fee shipping" in blinking text.
When I placed an order there was a $4.25 shipping charge. Not a big deal but I asked the seller about the charge. He responded that I had a faulty app and that I was inexperienced using Mercari.
He then refused to sell to me or accept text messages. Rude, rude, rude. Where do these people come from?

By becoming a seller or buyer, you allow the app to have your name, address, credit card info etc. Now they're asking for government issued ID and face recognition!?!?! Talk about invasion! Too creepy for ALL my information to be stored in the app-gives me stolen identity vibes

I generally like this company, however the "return" policy Stinks. Before I purchased my Gucci shirt,I asked the seller about the sizing and told him what I usually wear. The "seller" assured me it would fit. Well,it didn't. I wanted to "exchange" for another size that was being sold and they Declined. The "seller" claimed he would,but no real action towards it...worse return policy & they seem just concerned about their "cut" from sales... Warning! Make sure it's something you know you can Fit from them.Bad Customer service!

Do not use this platform. Mercari like many other have said is not seller friendly. Shipped products to customers, left tracking info. A day later Mercari email me saying orders were cancelled. Total scam and committing Fraud. Yes Mercari I will posy on every review site not to use your fraudulent service, so no one else get scam by you low life $#*!s.

The site will gouge you. You can sell something for $12, and earn $9.95. They will not give you your money unless you pay another $2, claiming that their minimum to receive a payout is $10. Nobody else does this. Stick with ebay, FB Marketplace or Poshmark.

Mercari now demands personal information such as social security numbers and much more in order to sell on their platform. Not eBay nor OfferUp requires this. This site is a scam! Mercari has lost my trust

A seller sold me a counterfeit item. Mercari didn't care because it was only after their 30 day period that I discovered I got scammed. They took no action against the seller and continue to let them sell fakes as real. Scummy scam site.

First time buyer received a damaged espresso machine and package. Reviewing item is a double edge sword obviously well orchestrated no matter what happens you lose your $$$. Customer service worse ever, play games going back & forth with email. I will pursuit legal action based on principal now rather the loss of 100 +

Three of my last five items came damaged, and last one the seller I asked point blank is there any damage to the item. Reply " Nothing that I noticed. " box comes with one inch tear and mercari says well we only refund or return when not as described in listing! So ask seller about condition since pictures didnt show damage. Only after it arrived did I notice at times mercari pictures need to be double clicked to enlarge. Total unethical sellers lately, when all my previous transactions we perfect. First time I get to deal with customer service, and they basically dont want to lose out on fees.

Like many who wrote below, I sold an item on Mercari and then never received my payout. Attempts to contact them to get it have all failed. Just use Ebay, someone at this business has taken an unethical decision to rob people of promised funds.

Horrible - scam site. They will keep your money. They care nothing about the seller or buyer - no way to talk with a real person. Wish I could leave zero stars. Please save yourself and shop anywhere else.

Started off liking this app but things quickly changed when I, as a seller, had a very hard to deal with buyer. I tried to get through to customer service and when I finally did make contact they were no help. Opposite of help actually. I ended up losing money and gaining frustration. Shortly after, Mercari added additional fees. I was told this fee was so they can provide better customer service! Biggest joke. Buyers are allowed to return an item for any reason leaving the honest seller short from shipping cost. I would rather give my items away that try to sell on Mercari

I bought something for the first time from Mercari. Paid via PayPal, got tracking, got my package in expected condition. Should be done, right? Nope nut bag seller left me a one star review because I didn't communicate with her. Lol sorry I'm not looking for new friends, just want what I paid for. Mom of Boys x 2, as another mom of two boys and a potential repeat buyer, you've lost out on business. Back to Amazon for my purchases!

I've had issues with several buyers who have a history of leaving negative feedback for sellers and/or returning items that are different than what was sent to them. Mercari allows this behavior and doesn't help the sellers. For instance, one item was a purse that was purchased from our family but the woman returned a makeup bag that looked nothing like the listing photos. I was furious because the lady previously left negative feedback with critiques about shipping and cleanliness of the brand new items we shipped her on another purchase. She then did it again, by requesting to return another makeup bag. Her reason: she already had a yellow makeup bag. Seriously. If can take hours for a seller to dispute.
We eventually looked her name up online and Missy Nauth from Findlay, Ohio, has posted infuriated comments on another selling platform. My issue is that Mercari continues to approve and allow these buyers to take advantage of the sellers, as they're not the ones losing money.

Item arrived dirty with yellow stains that are inpossible to clean.
Customer service refused the return because they only give 72 hours since the delivery.
Sometimes it takes me few days just to pick up my packages.
Wasted $100.

I have ordered from three different sellers. After a long delay they cancelled my order and refunded my money. My thoughts are why list it in the first place, either you want to sell it or not. Stay clear of Mercari.

I am obsessed with mercari! I find myself shopping on my downtime. The set up is very user friendly. Items can easily be found in a search. Which will help with sales. I've sold and bought on here. It's completely replaced eBay for me.

Well has a. Buyer its great but has a seller its pretty bad. The support is garbage at best. Better hope there's not an issue with anything you sell because what happened to me should be criminal. They lie and say invalid tracking numbers but they are not they do not help when your dealing with a real a**hole customer that just won't wait for a day or to for mail to update theres a pandemic going on people sh*t is slow. Bottom line i have sold at least 50 things and I have wonderful feedback and only had 2 issues with same customer and both times mercari gave back refunds without contacting me at all just beware ebay is much better for sellers. Also there are a lot of lazy sellers and really bad buyers so make sure you don't let people with zero feed back buy from you.