Mercari

It's been over 2 weeks now and they still haven't processed my W9 form while locking my whole account and not letting me answer customers even! Just letting me tarnish my name on there while they take their sweet time! They also stopped responding to my messages after 2 days lol what a joke of a company, STAY AWAY!

Mercari suspended my account for no good reason, They were demanding my social security number and my drivers license number. They said they want to make sure that I am not funding TERRORISM... I am a grandmother and I sold some jewelry from my mothers estate, she recently passed. Mercari is not allowing me to direct deposit my money into my bank account from my sales. They are stealing $198.00 from me. I just keep getting a message from them stating that they want all of my personal information. I will be calling channel 12 news. Do not sell on this site, you will regret it. There is no way to speak to anyone. All I keep getting are messages that sound robotic...

Buyers will damage your item and request for a return and mercari, despite your multiple good reviews of everyone saying that their purchases have been delivered in perfect condition, will believe the buyer and you will be left with a damaged item. Always check the buyer because mercari's customer service is $#*! and they will not defend the seller. Literally why would I sell something that is damaged since that's one of the reasons they could return it?! My buyer wasn't even the same size S why I sold to her and too bad I found out too late or else I would have rejected or cancelled her order. But then again, it will show up that you cancelled an order and work against your ratings. Horrible system.

Mercari sellers beware! Dishonest buyers are lurking on Mercari. Avoid selling items over $50 and pricey name brands. Buyers will low ball all the time and just "like" items.

Scam buyers know they can:

-open a return and send you a brick or junk back.
-say your item is not authentic (even though it is authentic) to get their item free.
-say your item is damaged to get a free item.

Just be careful if you are an honest seller on Mercari. I've been selling for almost a decade on multiple e-commerce sites and scam buyers have quadrupled in the last few months. Protect yourself by taking good pics, documenting condition thoroughly in the description and taking video if necessary. I was almost scammed for over $200 by a Mercari buyer recently, so be persistent with Mercari customer service if a scam buyer tries to steal from you.

Only giving 2 stars because I had decent luck buying items $30 and under on Mercari.

A great selling platform. While there are some minor flaws, they have been constantly working to make improvements. I really appreciate the low selling fees and easy to use interface! Customer service wasn't the greatest in the past, but recently, they have resolved every issue I have had in a timely fashion!

I also enjoy occasionally shopping on the app, I find the search features work well to show what I'm looking for.

You get easily banned on there for doing something as silly as "promoting acc listings"
And then have to wait 24 hrs to even see if your gonna get banned or what not, it's been a good 1 1/2 days since I got my privileges provoked for "24 hrs" and still haven't gotten an email or anything saying that I've been banned or reinstated. Would not recommend if you plan on using it as your main source of money because your likely to get banned or end up like me. Also customer is absolutely crap it takes a good 8 hours to even get an email saying they have received it. If it wasn't being my main source of income I'd quit

Paid and ordered a musical rocking chair. Item arrives with this orange syrupy fluid in odd places and on the back/front seating material. I thought it was slimed by a toddler like spaghetti. I thought gross and reluctantly guessed I'll clean it. Great. After washing the material in the washer and scrubbing the plastic with bleach to no avail I noticed what was the battery box. I opened it with screwdriver and their was 2 large rusted D batteries leaking all over. I tried to contact seller numerous times. I searched Mercari website for hours for directions to get a refund. I kept on finding that if I left a bad review I would be banned from them? I finally stopped payment and donated the item. I've never bought from them again. I don't trust their practices.

I have sold many things on Mercari as well as other sites. I take pride in making sure I describe my stuff perfectly as well as ship it the same day or next morning, depending on when item is bought. Their rating system is terrible. People can give you a lower rating based on when they feel it should arrive. Mercari can see when you shipped item, yet they feel it's ok to leave the lower rating on your profile. They say they can't remove it. That is not fair to the seller who really is efficient. Their fees are also higher than other sites as well.

Richard and others in customer service of no help they pick and choose who they help. Hard to get paid etc.don't waste your time. All my Twitter and Facebook friends and followers seen my posts. You lost them also. Lol

Being an honest seller does not guarantee you a fair treatment on this app, buyer still could make up excuses to return, Mercari would approve the return then ask you whether you want the item to be returned back to you, WT? An item worth of several hundreds dollars who is just going to throw it away? Should that be even an option? I pulled off all my expensive items out of that app right there right then, the garbage app deserves to sell garbages there.

They are a joke. Sellers beware.

I'm a reseller of luxury items. Mainly lv. They sided with a buyer letting them return because they said it is fake. Biting my nails, praying, I don't get a fake returned to me.

Worst place ever, bought a shirt, when I received it it was dirty and disgusting. Tried to return it they gave me a hard time. I eventually gave up. Stick with Ebay, they would never let something like this happen.

Do not buy from the sellers on this lousy online business site! They say they have a 100% guaranteed return policy and they do not. I want to return an item and they act as if I am trying to get over on them and be deceptive. What a way to treat your customers! I do business with people who have integrity and practice ethical business principles. If you do the same stay away from this site and its sellers!

So I sold a duvet on the site. The person rated me then decided a day later that I guess they didn't want it... not really sure. Somehow they contacted Mercari and they are reviewing the transaction and took the $260 away from me. That was 10 days ago and I haven't heard from them back yet. What should I do?

I have been a successful seller on this site for years but several times I have posted items in which I would verify through the app by checking and seeing if the same item was selling on their site and how it was being categorized in its listing. Several times I'm doing this I would be prohibited and sent a message from them that I was doing something against policy. I would message them thru their app, thru to call them and email them thru their direct email and only get automated messages back. Now because this has happened to me three times I am on a watch list it seems but what's crazy the same products are being sold on their site and they do nothing about it. No one will give me an explanation for this. I have made some great extra money over the years but their policy and their customer service is awful and is very unfair and you can't get answers.

Sellers are not held accountable. They can cancel an order or just not ship & buyer has to request a cancelation & wait several days for their refund. Buyers need to be able to rate sellers on any purchase they make & have paid for. Will never use this site again. Stay away.

Upon tracking an item that I paid for on the Mercari app, I discovered that the item was in fact delivered by FedEx. However, I never received the item. I searched all around for it but deep down I knew it had been swiped.
STOLEN! Mercari emailed me saying that they would do something about it after I had brought it to their attention when it came time to "rate the seller". But Mercari did nothing for me. I don't even know if they released my money (the cost of the item) to the seller, since I would not give them a rating. Packages should not be delivered unless someone is there to sign for it, unless other arrangements were made in advance. The irony of it all, is that the item that I was awaiting, was a video camera/ home monitor to catch the stinking thieves in this low-life town Nick-named Hollywood. Hopefully, I will be a past resident of Mt Holly, NJ

The outcome of buyers vs sellers over disputes seems exactly what we always have with ebay...
I don't believe Mercari is welcome to America...
I believe we need lawsuits against Mercari...
Look how someone Jared M Baumannreturn sent back to me my used camera that was fully functional and Mercari support Shayla from UK Mercari stated that's what I originally posted on Mercari like no different between working electronics and junk ones.
The last pictures can tell the difference...
We need to do something about this.

I received a shipment of little toys full of smoke stench that will not come out. Seller, EverlysCloset, lied through her teeth, and Mercari said they couldn't prove a smell. So I'm out 42 bucks and Mercari and EverlysCloset are profiting. Then they closed the "ticket" and rated the buyers themselves! So she has all great reviews. No wonder people keep getting taken. NO BUYER PROTECTION. Am deleting my account. It's too bad because there are good deals there, but things end up costing too much. Ebay may have issues, but at least they have buyer protection. Guess if you want to sell a bunch of bad items, Mercari is the place where you can cheat people with their blessing.

I've been using both Poshmark and Mercari for a long time. I've had a wonderful experience with Poshmark. Mercari, however, is an entirely different story. This site will try to scam you in every way possible. They will close your account before you have a chance to deposit your money into your bank account. They allow buyers to get ripped off as well as sellers. DO NOT TRUST THIS SITE. It is an absolute nightmare dealing with this app and it's "customer service"

I received an item from Mercari that was a different size than was listed and they refused to authorize a return of the item and suggested I relist the item on their site to make my money back. I believe this is poor business and also it allows them to make more money by encouraging multiple transactions on the same item. They are dishonest. I do not recommend using their service.

I put an offer for a camera that seemed like a good deal. The seller accepted my offer. Then cancelled the sale in 15 minutes. They then relisted the product at a much higher prices without some accessories. Mercari allows sellers to cancel transactions for any reason at any time. So sellers can keep canceling transaction and relisting to their hearts content.

As an app it's technically sound. The purchases are fine as long as you get good sellers, buyers and products. If you get scammed or are dissatisfied, Mercari will NOT help. If you reach out to their team you may be banned. I would not recommend unless you're okay taking a risk and knowing your purchase has no protection.