Mercari

Mercari recently raised their fees and lower their standards! Customer Service is basically non-existent. I had a seller BishopStore that sold me 2 items with the old bait and switch tactic and both the seller and Mercari will not take action! I failed to look at the reviews of this seller but found that they send out products to buyers all the time that are completely different than what they ordered! Plus most of them are cheap items that don't even work. This is fraud! Mercari has collected their fees, the seller scammed another buyer so I'm stuck filing a claim with PayPal.

I saved so much with Mercari, specially with the kids clothes. I absolutely love shopping there. Highly recommend it.
Sign up for Mercari and get up to $30. Here's my invitation link: https://merc.li/fVuaMCb

I ordered a Waterpik Sonic-Fusion Electric Flossing toothbrush from a seller on Mercari. The equipment did not work. The seller was unresponsive and Mercari Customer Service was less than helpful. They didn't help troubleshoot the problem or offer to replace the merchandise. It's a sham. Wasted money. Avoid at all costs!

I purchased a Nest Thermostat for $110. The seller assured me it was in not broken or defective but when I received it the glass was broken. I made a claim for a return to Mercari, right away, before rating the seller, as they require. However, they denied my claim. Now I am stuck with a broken device.

I used to love Mercari, it was my go to site! Then they " upgraded" their app & I was forced to upgrade. What a mistake. All I kept was messages that I couldn't buy things in my region! I'm in Idaho! I tried deleting & downloading, I contacted them trying to get help. They were as useful as their " upgrade" and Rude! Not worth the effort!

Beware Mercari loves to double your shipping charges by saying the packages are over weight. I weight all my packages before shipping and also get receipts from the shippers when dropping packages to be shipped. I've asked shippers about packages possibly having any extra charges for weight and it's always no. Mercari will charge you saying that your package is 1oz over weight and charge you 6 dollars and up. Crazy beware and do not sell with them. It's just a rip off

I was doing great selling on Mercari until they failed to send 2 of my direct deposits to the bank for processing. Customer service is horrible! There is no one to verbally talk to and the chat service just gives you generic answers. I have some high priced items on there and Im deactivating because I dont want to risk losing more money. Right now I am about $41.00 in the hole but its not worth it to lose more. I have opened a case and they closed it, saying it was resolved and it has not been. I opened a 2nd case and is waiting for a response. And after reading all of these horror stories Im done with them!

I ordered a jacket that was advertised as a women's small when I got it it was a children's small the sleeves came all the way up to my elbows I sent pictures and there it was right on the listing women's small and they denied my return the main problem is when they denied my return. I just asked why and they wouldn't give me an explanation. They just cut me off. I messaged them two times after that and I messaged the seller and they said it with the seller and said there wasn't a category for that. It's clear I was mislead and they still wouldn't let me send the jacket back. I've had issues with them before but I thought I would try again and I get the same treatment. I don't think I want to deal with Mercari anymore. You can't reach them through anything but messaging so if they don't wanna deal with you, they just complete the sale and you're stuck.

The seller sold a broken item then denied it when I questioned her. I am trying to return it, but the website will not allow me to submit it.
This is my 2nd day. I am sure this is how this scam company gets you by not allowing you to process the return in 3 day window period. Please do not purchase any items from a fraud seller's name.
"taj outfits" 1st picture is what she advertised. 2nd and 3rd picture shows broken and missing part items she sent.

I tried to get a refund on order that were never mail out they say it take 10 business days no refund in ten business now they say it take 30 days which it never deal with this company again i rate them a two because they answer my text

I have tried to purchase 2 times with them. Both times unsuccessfully either you purchase and seller does not ship. Or the seller does not respond or says you have a problem with payment source. I messaged this seller many times with no response. I would not give them a credit card number I use paypal only. Never again! Go to poshmark

I purchased a sweater from Mercari and when received it noticed that there is big hole on it. I contacted the seller and uploaded clear pictures of the damage. The resolution center gave me a store credit which I didn't want to instead of giving me a full refund. It forces me to ship from " Mercari"! Unfair decision. Instead of sending notification to the seller, they forced me to do purchases from that site again...

I have shopped on Mercari for a long time and have always had great experiences with sellers. I have never been disappointed in my purchases. Recently I had a problem and contacted customer service and was pleasantly surprised to get such prompt service topped with kindness and understanding! Im a Mercari shopper for life!

Customer service is the WORST. They closed my account for nothing won't give anyone a chance to petition or explain the rules explicitly. I had posted a handbag and they immediately closed it. I had no idea it was against the rules to post a NON designer purse for sale.

I have been screwed a 2nd time. First time I returned bracelet and I paid $250 for it.
Now seller made a mistake and sent me someone else's order. I am screwed bc I just returned after 10 days (attending a funeral) Seller is not allowed to help and I am OUT $50 and they will not allow communication- it's like dealing with Communist China-they have deleted 3 of my attempts to communicate with the seller. I am out $300. With NO recourse. Buyer Beware!

Honestly, worst customer service. Explained 4x and they were confused. Plus they took so Looooong to respond. I was asking for a credit because of shipping and a credit for using their mobile app which I didn't see. Instead I got the phone number to UPS for tracking my package. I got no information about receiving any credit whether they can or cannot give it to me. It was the 1st time I used Mercari and it was very disappointing and frustrating.

I shipped out 2 $800 chandeliers both purchased for $300 on their site. It was completely wrapped in bubble wrap the full 2 inches, that UPS mandated and the box they had me buy from them in order to provide security. One was received perfectly. The other was damaged. Mercari STATES they provide a $200 insurance on your item in case of loss or damage in transit. And YET THEY refuse to follow it. Claiming it wasn't packaged correctly, yet the other was the same way and NOT broke. The receiver even stated, it was packaged correctly, and Mercari says we are both wrong and it's my loss to swallow.

Mercari accepted a return from a buyer claiming the items were not as described and damaged on arrival. The buyer then sends photos of just the items and conventionally doesn't take photos of the packing materials used. Mercari accepted the return under insufficient packing materials when there was ZERO proof without photos. All in all if you're a buyer wanting too return items just don't send pictures of packing materials it came with and they will refund you and screw the seller over!

I sold 16 items on Mercari. 3 of which were a nightmare. Customers claim items are not as described and want a refund, but never send the items back for returns. Customers can request returns for no reason "just because", and Mercari honors it! It isn't right. Stay away, lean towards Ebay and Poshmark where you are protected. Mercari doesnt seem to care about sellers, only about their "cut" when you make a sale.

They suspended my account indicating I was selling counterfeit items. I contacted them to release my funds. Never received a complain from customers. They said they will have to hold my funds until July 14,2017. I tried today to transfer my money to my account it will still not let me. I've been trying to contact them, but my messages have been blocked?

This website does not deserve even one star. I bought a furby rocker from one of the sellers in Mercari. The item took two weeks to arrive and it was the wrong item. There is no place in the website to complain or contact the seller. It all comes to a dead end. I finally found a phone number (not in the website) but I was put on hold for a long time. First I wait time was 7 min, then increased to 10 min then "not available" then hang up on me. This website is a fraud and so suckish. I hope they go out of business soon!

Mercari specializes in vendors who pedal counterfeit wares. Purchased not one, but FIVE counterfeit items, shame on me for not waiting between purchase to arrive to see the actual quality/authenticity of the items purchased. This buyer was buttbit too many times. Word of advice, if you're purchasing any electronics, request the seller to send you the serial number and call the company to verify if that's an ACTUAL serial number for that product. Otherwise high likelihood they're peddling cheap crap for which you're overpaying for the privilege.

This company is bs. They said they delivered my package I never got nothing so i notify them and also notify my paypal account and mecari had the nerves to send me a uncomfortable email. Im still havent got any issue resolve but a call fed ex for your package and for them to pay for it. So people if you order with them and don't receive your package they will only give you website credit or tell you call who ever delivered the package for them to give you the money.