Mercari

I have been a customer since 2018 and when I went to buy a ps4 for my grandson in another state they cancelled my order flagged as fraudulent credit because of address. Instead of looking at my order history that shows I have bought things before and sent them to that address they just cancelled it. Trying to talk to a person on the phone is impossible and the email or message they act like they cant read and understand whats going on. I have been trying with no luck to explain that this is me and its my credit card. While they may have good deals they dont have good custermer service your on your own.

What is the scam?... hedging their bets with multiple listing of the SAME item on many platforms.
1. Lists TONS of items, gets paid, never ships item and does not reply to messages, hopes buyer will not message Mercari, seller keeps money.
2. Lists items on Mercari, in addition to Ebay, Amazon, etc. Cancels your Mercari order if the same items sell for a higher price on another platform.

This how the scammers of Mercari con buyers. These low-life scammers 'sell' you an item. The buyer pays. Then after 3 to 5 days the buyer will message the seller asking for tracking information. The seller does not reply to the messages from the buyer. One to two weeks after no reply, buyer sends a complaint to Mercari. A few hours later the buyer receives the "cancelled order" email. Takes up to one to two weeks for the refund.

Ipad seemed to work the first 3 days. Then the glass screen came off and the touch screen hardly responded! I bought the warranty, too. No response from the ShiSh Corporation, which has no website, or Mercari! This is a lost I will have to eat!

This online site has zero protection for the buyer. I purchase received a Patrick Ta Major Dimensions eyeshadow palette. The packaging was in excellent condition and the palette was secured so well that you could throw it and the palette wouldn't be affected at all. I wish I could post a photo. So I made a claim with Mercari, sent them all of the photos they requested of the palette and packaging. One week later my claim was declined because they stated it could have happened in shipping, mind you- there wasn't a dent, tear, rip or damage to the packaging. Nope, seller made out with my money. The pictures below show the palette and packaging. The one pan in the palette that was completely shattered I cleaned up and salvaged as much as I could.

I've been using Mercari for 5 years, I recently ordered a pair of 40.00 shoes that never came. They just told me to call the police. They used to protect there buyers, they don't anymore if you don't get it they don't care. Just use EBAY they will protect you.

I have sold and bought on Mercari for a few years now. However recently I received a review of 4 stars telling me shipping was slow! I sent it within hours of it being purchased and the user received it on the next business day. WTF! It doesn't get any faster then that! I had another user tear off the security seal to steal parts off of the unit. When i wouldn't accept it back after that, they bad mouthed my reviews. Mercari does nothing about it.

I have over 200 positive reviews. I was asked to trade and denied due to mercari rules. The next day my account was deactivated for 24 hours because the word TRADE was mentioned in the exchange. Hundreds of scammers and dishonest people on the site and they do NOTHING. What kind of customer service do they employ_ another time they held up a direct deposit because someone disputed the item after they had rated and released funds. Although the item was $250 in question they held up $350 that was coming to me. Ended up getting resolved but a week passed before I got my money. Mercari is dishonest and scammers themselves.

Purchased item arrived broken, filed claim via Mercari they rated the customer on my behalf. Tried to contact no response. Filed PayPal claim. Paid myself to mail item to Mercari. I won the case. I got banned. Thats the whole story folks!

I was brand new to their service I messed up on the shipping and instead of working with me and telling me how to fix it or how to prevent that from happening - they kept the vase and didn't pay me anything.

If i can give this app zero stars I would. Way too many scammers and absolutely no protection for the seller. Unless you like getting ripped off and scammed please stay away. Once I get the shoes I bought and I'm able to rate the seller I will be deactivating my account, and Mercari you scammers you can keep the money you stole from me and that lying scammer of a customer can keep that $50 chemise she stole. I am officially done with this lack of customer service and your rules that let scammers run rampant in this app ripping off honest people

Waist of money, Mercari will not backup the buyer all they care about is making commission from bunch thieves scammers sellers.
Most of the seller sells stolen phones, do not buy from this website, waist of money.

It's so annoying. I will never going to use it. I ordered to buy something but I have to be away from home when the thing is delivered to me. So I want to contact them or the seller to send it later like few days later. But there's no way to contact or let them know. It's like talking to a wall. I am sure there's a lot of fraud because we can never contact the customer service or the seller to talk about the product they are selling.

I purchased a pair of sneakers (Nike Panda Dunks) From a seller in February of this year. I came to find out about 3 months later that the sneakers were fake/counterfeit. I reached out to Mercari on several occasions since because I did in fact spend $170 on the sneakers that are FAKE (fake panda dunks sell for $20-$30 on DH Gate) and they will not do anything about it whatsoever. The seller can keep selling fake items and they will not let me return them. They also will not allow me to change the rating I left for the seller. They're pretty much allowing this to happen and they're not protecting the buyer in any way. I am disgusted by this company and will never purchase
Anything from the site again.

I order a soap/lotion caddy. It arrived July 25th while I was out of town. I returned home July 28th and opened the package. After filling the dispenser with soap and filling the lotion dispenser I had a hard time screwing the lid on the lotion container. Then, the top came off and I realized the lid had been glued on. And, to make matters worse lotion oozed out of the stem. Apparently you have three days to write a review and/or ask for a refund. Mercari gave my purchase five stars. I contacted them asking that the review be changed and they refused to help me. Lesson learned. Buyer beware.

I ordered an item on Mercari sold by BestArkDeals. It was advertised for $60 with free shipping. When the item came, it was with $8 postage due! They must do this on a regular basis as they even have a section for "Why was I charged for overdue postage?" in their Q&A. This is intentionally misleading.

Beware of selling on this site! This use to be a great place to sell things but now they've started scamming people on shipping! Keep your receipt at drop off. They will almost always try to charge you shipping overage when your item is under the weight and you will have to dispute it. It is up to you to prove the weight and it takes days to get it fixed! This app has went down hill and is no longer a safe platform to sell on.

All of these Chinese companies are taking the western world to the bank with their cheap products! I ordered a bedding set a year ago. Never received and showed sitting in Bulaliccadan somewhere for 6mos. Customer service replied once with "We are researching" and never answered me again.

My fault! They know we westerners are suckers for cheap goods! Never again!

Ordered from a Mercari merchant. Never received my product. Difficult to contact customer service. Customer service was not very helpful and actually closed my case as "resolved" without getting my product or a refund.

I sent the wrong item on accident and refunded the buyer. I went to email the buyer but mercari turned off the chat and now I can't explain what happened! I've emailed mercari TWICE and get a stupid response about the buyer has been refunded.
This site is a joke

If you have a family member who has an bad account with them or issues. Or use the same address they will sent you the right to open an account. Without even collecting enough evidence to see if this is the same person trying to open an secondary account z..

I have been selling on here for over a year, and they are horrible, when you sell something and something happens during shipping like gets crushed at the Ups and i had another Barbie that got legs and walked off the cost for both Barbies were 350.00 and they would not pay me but we pay for protection fees lol they told me i dont pack right but have had 215 sales and many repeat buyers, and good ratings so thats a lie they dont have a phone number and send the same reply which is bad the problem is solved lol nothing gets done. I even had UPS to check my box before i send them and they said they were fine. Even write FRAGILE all over the box. They rip the srllers off like they do the buyers shame on yall.

Few things happened. I sold an item that first of all, the buyer received it and did not rate me as a seller, which is stupid because the buyer needs to rate you as great or poor seller before you get paid. So after waiting and waiting to be paid, or be reviewed, they buyer requested a refund. Great! Ship my stuff back and you can have your money screw this site. What a dumb rule after being rated get paid. Anyhow, there is no way to accept the return. Its been requested and I cannot approve it. I want to badly, get my stuff back because I paid for it to! Then all of a sudden I ghet a message saying its been cancelled.? So what now theres no way to get my money back? They can buy from you, not review you as a seller and request a return or a cancel? Well guess im out money and that buyer scammed me. Bull$#*! site. Should have just stuck with EBAY

Mecari is ok if you don't want customer service that can help you. They refuse to do anything to help you with any issues. If there is a problem it is yours to fix not theirs even though there may be no other way to fix it but have them do so. I was liking it but poor customer service is where I draw the line. I don't expect that from sellers and I don't give that to my buyers. I will continue to use all other platforms except for Mecari.