Mercari

I have sold on Mercari for almost two years and loved the app. One week ago I was suspended from my account with no explanation. I have emailed every day since with no answer. Tonight I received a message that I am no longer allowed to use my account or open another account on Mercari. With no explanation. PLUS a I have money in my account that I made! And I have no access to it. Since this happened I have met many others in the same situation. It's incredible to me. I have filed a complaint with the BBB. They have stolen my money, closed my shop, with no explanation as to why. I do not recommend seller here anymore.

There is no recourse with this site / platform. When you purchase something, you only have 3 days to contact them if there is an issue, AND YOU CAN'T CONTACT THEM! I did my first purchase with them, there was an issue with it. I tried repeatedly to contact them, but there website has glitches in it that it doesn't work (kept rejecting me saying invalid email address) (I've had the same email for over 22 years, and it's correct...). It's a ridiculous scam. It was my first purchase through them, and will be my last. Think about it, if someone is legitimately selling something, the will sell it on ebay and NOT this cheezy Mercari site. Buyer beware!

I've only been a buyer for over 2 years, I'm a teenage girl and of course have bought nothing but clothing & jewlery. If never been cheated out of my money, I've never had a transaction take too long nothing. I've had a great experience since I've started. Ive boughten from my homecoming dress to a pair of Victoria secret socks. I've boughten over $200 of goods and have only had nothing but a GREAT experience with the app & will continue to keep buying from there.

If you sell on Mercari please read this. I'm sick of paying outrageous shipping fees. Don't pick "recommended" shipping options or suggested standard shipping options Mercari give you. They are OFTEN Incorrect! And it's costing YOU in unnecessary fees. KNOW your items packaged shipping weight to save YOU money. Second, don't enter the dimension of the box IT'S OPTIONAL. USPS is the only one who requires it if your box is bigger than 12x12x12. Fed Ex and UPS not so much unless your package is huge or bulky. (FedEx 119" L x 80" W x 70" H) (UPS 108" L x 57" around). It limits your shipping options and rips the buyer off. There's only one that benefits from this and IT'S NOT YOU! Third, if the buyer requests a specific carrier work with them. It's to your advantage.

Bought a pair of jeans on Mercari and after sending me endless spam trying to get me to download their mobile app, with endless emails all linking to their mobile app which I didn't even want, the jeans finally arrived and they are the wrong size. Not even close to the size that I ordered. So the original receipt said 30 day guarantee, another receipt said 3 days satisfaction guarantee, I figured why not try to return them. They tell you that you have to take six photos of the product, the label, etc etc. and upload them and you aren't allowed to do any reviews or you lose your right to any returns or refunds. The whole thing is a complete waste of time and probably a scam. I'd steer completely clear of this website if I were you and if they tricked you into downloading their app you should probably remove that right away lest it be infected with some virus or something.

I ordered shoes via Mecari and the shoes I received were to big and to wide on my feet. I contacted both the seller and customer service and was told they denied my request for return. DO NOT WASTE your money ordering from this site. Horrible customer service. You are made to feel like a criminal for requesting a return. I contacted my bank to resolve the issue.

I was looking for metallic eyeshadow from watching a pin and was trying to find a brand. Lo and behold I see the same eyeshadow I got from Amazon that is $9 on that site and this site charges double the amount. From experience this eyeshadow is called FANTASY and has lots of colors. It is great colors but they fade easily and it's WORTH $9, not $18. When I see this trickery it let's me know what your site is all about...$$$$$$$$

I had good experience with Mercari to buy an authentic high end perfumes ( Parfums de Marly, Initio) for the fraction of the price, I knew how to authenticate and always requested additional pictures to avoid fakes. Unfortunately, along with honest sellers there are a lot of scammers on mercari.The guy, who got extremely low score on ebay by selling fakes, now pushes all Parfums de Marly, Tom Ford and Chanel perfumes on Mercari. This company does not do anything about it and let poor buyers to be ripped off.

Interestingly, each of the 3 replies regarding, Starlink Ethernet Adapter ID m*******101, were identical as if there was only a peripheral reading of my response. This issue is not only a problem I now have but in so many ways one that the seller had, that of reselling an item that could not be tested until it was in the final installation. The seller appears to be a very honorable merchant but could not have known that this item was faulty in the first place. Also very unlikely to be put into service within your parameter of "3 days" after purchase to receive a refund for a product that is not wanted, or worse faulty. I may well post your reply with my comments on my Facebook page as well as the ratings of our business.

I have ordered a couple products from Mercari. It takes a while for things to arrive, but I expect that from a service where I am buying from other people because it takes time to ship things and shipping can be unpredictable. The real issue was when the last thing I bought--the game I purchased arrived and the seller had filled a package with microfilms (of all things) instead. I reported the scam to Mercari, and they basically sent an email a full week later saying that I did not tell them in time, so they are doing nothing about it. They offered a "special courtesy coupon for 10% off $20", but I would really rather just get my money back and have them shut down the seller, obviously (especially because my purchase itself was under $20 dollars). So be careful if you use Mercari and check your package immediately after getting it. Also, do not buy anything from the seller who scammed me, LANDCO/williamjakefendley.

Firstly, they almost always side with the buyer. Secondly, they say there's 3 days to ship then you can cancel. I waited 5 days and request a cancelation about 6 times. They refused. Ordered on the 15th and she just shipped on the 22nd. I will be filing a dispute with my credit card company and doing return to sender. Their business practice is disgusting.

Seller is backed by Mercari for selling a corroded bracelet and made in CHINA where seller states CHINA is real. If not made in CHINA it is fake. No where in descriptions seller noted bracelet has corrosion and made in CHINA. We all know CHINA made products have been known to be fake and counterfeits. Currently other platforms such as Amazon and EBay are cracking down on such fake and counterfeit items. This particular item, sellers pictures and descriptions was backed by Mercari. Sellers pictures angled differently to avoid corroded area as well as where the product was made from is blurred. Pictures and descriptions of sellers who deceive with pictures and descriptions are more believing than actual pictures and descriptions taken by buyer with the result of my return being denied.

My pictures with white back ground.
Seller pictures with dirty black back ground.

More times times than not I've had to have my money refunded or transaction canceled due to the seller (usually worth a good rating) never had responded or never shipped the item I had attempted to purchase. Mercari doesn't seem to do anything about sellers waisting peoples time. Some of the purchases I had made were as described but some were in lesser condition than described and depicted in pics provided. It's basically a crapshoot when it comes to making purchases on this site.

I purchased a hat from this site... but when the hat arrived it was a child's hat... Seller said it was a mens hat... I could hardly even get it on... I immediately contacted them and explained the problem... I wanted to return the hat and be reimbursed but... They denied my claim... They said the seller did nothing wrong but he clearly said "men's hat". Worst customer service... I couldn't believe their reasoning... So, I canceled my account with Mercari... I do not want to do business with a company that clearly doesn't care about their customers... This was not a complicated situation to understand, but they made the wrong choice...

I can understand if I make a mistake, but after a week of not telling me, it seems to me you were just to lazy to figure out the problem and just suspended me cause you could. I can't buy, sell, comment or like ANYTHING! Fix this!

The worst website to sell. They would deny your returns right away. What i purchase smell so bad, they ask for pictures like they can smell it in the pictures. Deny return. Would not recommend this website. Costumer service sucks

I bought a ceramic goblet but when received it was broken. I let them know about it and i had sent pics of item. When sent they ask for more pics of item and pics of wrapping and then they were going to investigate whos foult it was the item broke. I buy from different sites and i have never receive an answer like that. They either replace it or give you your money back i dont care whos foult it was no body charges for a broken item

This is a horrible company. I sold two items and its impossible to get my money because they pretend they are not getting my emails. They send out so much spam. I sell items and cannot access the point to printshipping, i never get the emails, funny i always get their spam. They have not responded to my 42 emails

I thought I was purchasing a "buttery leather" authentic Burberry handbag with care booklet and dust bag. I checked the pics and the bag looked authentic. The bag arrived and yes it was soft and looked exactly as the pics. So I rated the seller. As I'm watching tv and putting my things in my new bag I notice there was a backside to the tag label which showed the bag is PVC, plastic. So I'm a little upset because this bag is suppose to be leather. The backside of the label says trim is leather. Come to find out the care booklet isn't even for this bag. So I tell the seller she had misrepresented the bag, and I was getting it authenticated. Well the bag is a counterfeit. So I let Mercari know about their seller and I want my $ back. They tell me too bad so sad. Good thing I purchased using PayPal, I have initiated a chargeback. Go ahead Mercari, close my account! You've lost my business.

I've NEVER been able to cancel a transaction unless I called, which this time, I was told by a rep not to even bother because their wait times were so long. Look at your facebook page, It's riddled with the same problems.

Nick is the name of the person that was no help threw the help service. No customer service what so ever. I tried to get threw someone else to help me but there is NO ONE! What a joke. I was sold trash and Mr. NICK told me because of their return policy he could not issue the person that sold me trash to refund me even when i said i would send the product back. I asked if the policy has changed because i had a previously had a similar issue and was able to return my item and get a refund no problem. Nope not this time. Nick told me i can resell the item and try to get my money back haha so in other words resell the trash and screw someone else out of their money. WOW! Great company this is. Unbelievable. Beware that if u have a issue on this site u will have no customer service and will be screwed out of ur money and there is absolutely nothing u can do

Mercari is A Scam No protection for buyers or sellers as well as NO Contact information
You cannot communicate with anyone.
Sale fees are So high the products sold and purchased are priced 3xs what they would be on any other Sales Platform. It is impossible to make any real money on this site. They count your product return as income made What a joke.
Attempting to contact buyer/seller messages are immediately deleted. Attempting to contact Mercari is IMPOSSIBLE Hmmmm...
I do not recommend

This site does NOTHING to protect sellers from scammers! I was doing great on here until this week when I got hit by a scammer. Person purchased an item from after haggling on pricing and when it arrives, claims I sent an oily dishrag of a top when in fact I sent the purchased item of a dress and had video taped the item, the packaging and the mailing. The buyer opened a claim immediately and Mercari approved it within 3 minutes of her opening the claim and WOULD NOT even allow me to respond - nothing. They could care less. Well, I am pulling over 100+ items I sell from this site and going elsewhere. They will loose also as I was a top rated Seller on here. Maybe one day they will get a clue and realize why so many Sellers are jumping ship. Tootles.