Mercari

I was sent a fake airpod & was then unable to request a return because the item "didn't qualify" and then they suggested I relist it instead. Honestly Mercari sucks, buyer protection isn't really a thing & they're only out to make money. I was unable to even speak to a person from the support team.

I have been a 5 star great seller for over a year. I had over a hundred custom listings. I took photos of everything and listed it. I was BANNED FOR NO REASON. Sent an email saying I was selling counterfeit items. I was selling makeup silicone applicators that I bought from China, yes, but had them AT MY HOUSE and shipped FROM MY HOUSE. In the US. Sent an email to "customer service". They didn't care, I got an automated email back saying I am indefinitely suspended.

I was pretty upset about this. It is unfair. So I created another account with my husband's information and that got banned as well.

F you Mercari. I see dozens of sellers that are clearly from Japan, that have stock photos and you don't seem to care? But you'll delete legitimate stay at home mom's trying to make some extra cash for their family? Thanks..

I have sold on Mercari for a couple of years, I have 500+ positive feedback ratings as well. Quality Customer service has completely changed as they've grown, it's horrible now! I recently purchased a pair of Madewell jeans for $100 from a buyer that had 4 feedbacks that stated her home was smoke free. The jeans were delivered with the strongest odors of smoke and moth balls, it was disgusting, so bad clearly she smoked! Since I spent $100, I contacted Mercari for a return. Mercari's response was ridiculous! "Because it was damage that couldn't be photographed, there was nothing they could do" I requested an escalation to management, only to be ignored after 3 attempts!
Item m*******418

If your package is damaged by postal they will automatically say insufficient packaging to prevent you from being credited your money. So you lose your time effort and receive your product in a worse state than before. Never use their labels. Always use your own so you can claim it yourself. Mercarri has alot of vague and specific unrealistic packaging requirements to prevent crediting your money even though your packaging was great and you have 5 stars with many reviews. This company does not care about their sellers. The fees are waayy too high now.

I don't understand why I, the buyer can't review the authenticity card for my purchased item until I complete the rating of seller. (Once completed sale is finalized). The Authenticity photo DOES NOT match my purchased item. I purchase a purse but Authenticity has a photo of a card wallet?!?!?!

I purchased a bikini described as used only twice in good condition. When it came, it was in very used condition with much pilling, covered in sand, discolored, basically unwearable to me. It was in "fair" condition at best and none of these "cosmetic flaws" were disclosed as Mercari policy states they should. I contacted Mercari the day I received the item requesting a return and they denied it claiming it didn't qualify, and promptly completed my transaction! I couldn't even leave feedback for the seller so this girl is free to scam again knowing Mercari will protect her. Everyone stick to Poshmark. They're fees are high but they are very committed to protecting buyers.

Beware of the seller campthrift! Seller had several lots of Manson t-shirts and I contacted through chat to see if the lots could be combined into one for one price. He agreed to the price and said he would combine the lot that night. Five days later with me sending messages everyday I finally ask him what's going on. He responded back that he agreed prematurely and that the price was too low. Then I contacted mercari support to see if anything could be done. I got the answer back that bulk deals are at the discretion of the seller and that there was nothing I could do. I love mercari and until now have had no problems. I find the lack of support saddening and will probably not use the app as much. All I can say is be on your guard and don't except support to offer the least bit of help.

I have been fighting since November of 2021 to get 176.74 back from a seller that sold me a fake necklace. I reported it to Mercari and I contacted the seller immediately letting them know that I would refuse. The seller saw the message for cancellation but sent the necklace anyway. I refused and never touched the package, and although Mercari said once I let them know it was refused that they would refund me, they never sent a refund. What is crazy is, the seller is not even a real company and the return address is a fake. The post office sent me a letter stating they still have the package but it is undeliverable because this company does not exists. I am fighting with Synchrony bank now because Mercari lied about me having the wrong tracking number. Do not buy from this site. You will get scammed!

A seller is able to change the rating of the buyer is already out of line. I'm talking about giving an honest review. She goes ahead to quarrel me and make changes. I checked her reviews, 2 others said / made the same complian. Poor description of item. How will she improve on that if you keep letting her get 5stars? Mercari closes a case without helping out the buyer. Alot if purchases are waste.

This site is built upon the idea of a carrot on a stick. The sellers will show stock images of items and refuse to provide more specific information, and then what you do buy from them turns out, obviously, to be knockoffs 99% of the time. I've never had a positive experience with them, because the one time that the seller actually sent me the product that it was looking for, it was too small and they REFUSED to issue a return. I didn't do the proper research and just went with the "money-back guarantee" and no remorse buying promise, and it turns out that they WILL NOT issue returns if the item doesn't fit or has any other physical discrepancy like smell. With a policy like that, they are well aware that the majority of their user base will be scamming customers but refuse to provide service so that they can make a profit. Please, do not make the mistake that I did. Do not buy from here. DO NOT.

I sold two shirts on Mercari at 9$. Mercari claims to take just 10% and that I would get $8.10 for each shirt. The customer paid for shipping, so clearly I was supposed to get back $8.10 each. Nope Mercari took $4.70 from each shirt and I only got back $4.30. I tried to call customer service 4 times and each time they hung up on me. DO NOT SELL YOUR THINGS ON THIS SITE.

Ordered hair dryer from mecari they shipped to wrong address and what I recieved was nothing close to what I ordered. They told me I had to open an account with Mecari before they would resolve the issue. Thank goodness I used paypal. They got on it right away.

If you are scammed by a seller, Mercari customer service will not back you up. The return emails do not even make sense and they keep sending the same one over and over. The only recourse they allow is you to return something. The problem is, if you return it, you have NOTHING. Your money is gone and they have the item. I filed a dispute with my bank. I suggest anyone else who feels scammed as a buyer do the same.

I sold some brand new Zara shoes. I had pictures of the whole shoes and size. Size 40 is a size 10. I wear a 10 fits me prefect. The lady said she's a 9 1/2 and the shoes were way to small. She lied. Mercari approved her to get her refund back. No refunds! Sold as is. Smh closing my closet for good

Mecari is a rip off no one u can talk too buy phone takes money out ur account with out u knowing very dis honest place too buy and sell Beware Beware

I sold a Coach Wallet on there the person didn't rape me but he did text me on there telling me he got it so Merceri knows they received the item but refuses to give me my money saying I didn't hav a tracking number... Don't use them they do nothing but steal people's money!

I purchased an item that was delivered while I was traveling. When I opened the package, the items was completely shattered, in pieces. Poor packaging, However, since Mercari proceeded to rate the seller before I opened the package, I cannot get a refund. Poor customer service. Avoid this site! Photos available, but unable to upload.

Terrible communication and service. Had three orders cancelled with no warning and no explanation. Limited my account so I could not communicate with the sellers. Charges hit my credit card but I receive nothing on their site reference status. I have sent over 5 messages over 5-days and they will not respond to explain why and how to unlimit my account. Terrible communication and service. Very frustrating when they cut you off with no explanation, and they provide no response to the one way they allow you to communicate. EBay does not do this. Amazon does not do this. They may question, but they don't just cut you off at the knees with no explanation and not respond to any communication.

Most unprofessional company I've ever dealt with delt with some lady at popboxshoeshop that can't even pay for her items and they are on her side instead of mine as a seller. They gave her three days to rate the redwing boots I sold her and even after that I never got paid after she talked me down 100 already. I sent about 40 messages back and forth even proving with tracking delivery conformation and still not getting a reply. I should have been paid four days ago the boots sold eight days ago and she stole them six days ago. They kicked me off the sight for getting upset about it. I waisted all week trying to get 112. Dollars for boots worth 250 and never even got it. Worst company I've seen I hope they crash there garbage sights not worth anyone's time unless your a scam.

I sold an item which was irreplaceable and it got bashed in shipping. They say they have a$200 coverage for damage but you'll never see it. All my reviews state what an excellent packer I am but they tried to blame it on the packing not the post office. I just lost out to 3lbs of packing paper and 2lbs of product. I had already heard this about them and now it's come true. B. Beckner

I have proof of shipping the item, and the buyer hasn't received it because it got lost in the mail and was never scanned in. So since I have proof of shipping (via receipt), you'd think that they would give you the funds and refund the buyer, but no. They said well the buyer can cancel any time they would like now, and I hope your item is found. POSHMARK IS WAY BETTER. If you want good customer service and insurance on your items, poshmark will take care of you. Yeah, they take an extra 10% but every issue I've had with packages not arriving, or shipping issues, they've taken care of it.

The most Disgusting customer service EVER! Worst App Ever! Such a stupid App! Lousy customer service Team EVER! Don't use this app! No customer service will solve your problems! They ignored all! They only want to take 10% of everything you buy or sell! Don't care about all the folks as buyer and seller! The MOST AWFUL app EVER used in my life!

I wanted to buy one thing and it took an act of God to get it. I couldn't buy anything because it kept saying my credit card hadn't been verified, but they didn't explain how to do that. I finally linked my paypal account. This was my first and last transaction with this POS company.