Mercari

Will NEVER USE MERCARI selling app again. Last week I purchased a birthday gift off of it- some relatively expensive shoes she picked out herself. We paid, the seller (claims) shipped the package 2 days later (the next day after was a holiday so no USPS services). Thursday last week, the app said that the package had been delivered, the tracking number said it had been delivered, but no sign of the package. The app literally says "sometimes the package comes 2-3 days after a delivery notification, so please wait 24-48 hours after you delivery notification to file a claim". I waited 3 more days and continued to look in the mailbox, front porch (where app said it was placed), "around the property" and by the garage. No luck. Anyway today I contacted them and let them know what happened. The pathetic reply I got was "Well since the app says it has been delivered, we must release the funds to the seller, and we may only give you a refund in store credit- that you must use within 30 days. We suggest that you reach out to your courier to locate your package".
This is ridiculous. I would never recommend using this app, or buying from this site. Not only is this wasting time and money, my sister did not get the birthday gift she wanted from me.

They deleted me for no reason with no chance to explain. I have spent lots of money using this app. Then boom. Deleted. Its is crazy and I can't get in touch with a real person.

BEWARE! YOU WILL NOT GET PAID
BEWARE!

IF YOU SHIP WITHOUT USING UPS, USPS, OR FEDEX (LIKE OVERSIZE OR OVERWEIGHT ITEMS) THE COMPANY HAS NOTIFIED ME THAT THEY WILL NOT RELEASE THE PAYMENT FOR ANY SUCH SHIPMENTS EVEN THOUGH THEY ENCOURAGE YOU TO MAKE THEM.

THIS WILL RESULT IN YOUR ITEMS BEING STOLEN AND YOU RECEIVING NOTHING FOR THEM!

SCAMMERS IMMEDIATELY CONTACTED ME TO BUY MY OVERWEIGHT OVERSIZED ITEMS AND WHEN I CONTACTED THE COMPANY TO FIND OUT WHAT THEY'LL ACCEPT FOR TRACKING NUMBERS FROM LOCAL FREIGHT COMPANIES THEY DANCED AROUND FOR FOUR EMAILS BEFORE THEY FINALLY NOTIFIED ME THAT THEY WILL NEVER RELEASE THE PAYMENT

THESE PEOPLE ASSIST SCAM ARTISTS IN STEALING YOUR STUFF DO NOT USE THIS APP

I just tried to purchase a watch. They first charge me $1.67 to verify my account? I have never seen this before, but I was okay with it. After verification, I went ahead to purchase the watch. They completed my order and deducted the money from my account. I thought I was all set. A few minutes later I received this email "This transaction was cancelled because we were unable to verify that the item was still available. We've issued you a refund in the original form of payment. In the interest of keeping the Mercari marketplace secure, it is our policy to cancel transactions and suspend accounts that show signs of unusual payment activity. Therefore, we have decided to revoke your user privileges and remove you from our marketplace." Now, I was just trying to buy a watch. First they say everything is ok and then they cancel the transaction, refund the money for the watch and deactivate my account? Why? They didn't even refund $1.67, verification charges. I would not advertise anybody to buy anything from this website.

My sister has an account, she asked me if I could purchase something for her with my credit card as a gift for her and I did.
I had never heard of Mercari and she had explained the app to me and showed me how it works.
After looking through it I decided to open amup my own account as well in case I saw something I wanter to purchased from myself later on.
After having the app for a few days I was interested in a few items I wanted to purchase. As I was entering my Credit card information it gave me an error message stating that my card was associated with another account. I had asked my sister if she had deleted my information and she had.
After reaching out to help support they told me I can only use my card with one account and thats it!
Basically once I use my card at anytime it will forever be associated with that account.
RIDICULOUS!
I delted.my account since I will never be able to use my card for my own!

I am a full time ebay seller and use many other known platforms as well. I have 55 sales with Mercari and all my reviews are 5 stars with great feedback. Two days ago i get an email stating my account was closed with no warning or any details on why. I had to email 3 times and demand a reason why. They stated I sold multiple non authentic items, but when i asked for proof they told me I did not have a serial number in a photo. I have a wholesale permit thus buy pallets of items from large know stores and suppliers thus the items are authentic and confirmed. I have explained this over and over and they refuse to respond or work with me. As well they have put my account on hold and refuse to let me get my balance for my last few sales which the customers have received the items. The items they refuse to pay me for are not even the items that were in question thus have no relation to the accusations. I as well found pages and pages of the same product being sold with no serial number so it seems they are targeting random accounts. A normal company would just say, please add the serial number to your photos and move on. To sum it up, it does not matter if you are a business with a license, reseller permit, authentic items from large know suppliers, they will still shut you account down and steal your money for items that customers already have. It is truly a scam. It is very scary they are able to operate like this and not held accountable for unethical practices. Stay Away

I went to Mercari.com, and I was nauseated to see what is clearly PRICE GOUGING BY NUMEROUS VENDORS OF ESSENTIAL ITEMS, like toilet paper and antibacterial wipes. If you are to report each of the vendors, you would spend well over an hour reporting each vendor, since the company makes it impossible to simply email them a letter telling them to review their own poorly run website. So, the company is not even monitoring their poorly run website to remove price gougers. I see that they don't have any formal regulations aimed at price gougers during this challenging period in our country. Needless to say, this price gouging is unfair to the working class consumer who is suffering the shortages on the local level, while Mercari and the price gougers enrich themselves to the detriment of the community. Disgusting!

I recently made a purchase through Mercari. Unfortunately, the product did not match description. When I went to return/refund the item, I was notified the Seller had been "automatically" rated, which had closed the transaction. Meaning I was no longer eligible to return the item. I was also informed this is a site wide policy, nothing to do with individual sellers.

If this site policy is that you have 3 days to receive, inspect and rate the seller or you lose any ability to return or refund your purchase, they should make that policy known upfront. Either on their log in page where you make an account or at the checkout. Especially in the competitive online consumer market, such a small window for any refund or return is major negative for this site.

I gave 2 stars vs 1 only because they sent 2 separate emails with the link to their policy... which is clear once you have already decided to do a return. Unfortunately, if you were not on it within 3 days... it won't matter.

I will not use again and would not suggest it to any others.

Worst site ever! Jus had my account removed! As I maid complaints that I wasntgetting my items and I lost out on money! Then I was accused of doing things I didnt and I had maid complaints that I had not received the items but the sellers where paid eney way! Do not go hear!

I paid $40 for merchandise that I never received! The seller never sent it and when I contacted Mercari about refunding the money I was charged. The rep said to contact them again from the email I purchased on and then they would see if they can help?! I actually was using the email that I received my purchase confirmation at. I was like…wait a minute but what does that have to do with you issuing a refund?! Buyer BEWARE! DO NOT BUY ANYTHING FROM MERCARI! You may or may not receive what you pay for. Either way, Mercari doesn't appear to care!

STAY AWAY!
I sold a jewelry and it was returned by buyer in an obviously intentionally damaged condition. Order was automatically taken down when it was delivered back to me. I filed a dispute and Mercari disapproved using a very scripted reply saying there was no evidence.

STAY AWAY! NO INTEGRITY COMPANY!

I had a 5 star perfect acct record and because i was shipping my items from my business i got kicked out the site?! I clicked the option pay for my own shipping and ordered made the order on my website and shipped to the customer... I NEVER HAD A CUSTOMER COMPLAIN. All 5 star reviews and then Mecari cancels my acct because they said they prohibit any form of shipment but from home? I dont get it. They are still making money they dont make money when someones ships from home?! They also gave no warning. This site needs to go under do not use them

I had an account for shopping. I tried to change my email in my account so I can sell. They wouldn't let me change the address or add a new one. They asked me to verify my account but I wasn't able to log in to do so as my password wasn't working. I reset my password and still couldn't login. I explained all this to them. Instead of helping me they shut down my account with no explanation. I set up another account but they shut that one down too with no explanation.

Horrible horrible and the seller won't respond to you at all! No one answers the phone and it's HORRIBLE! Wish I would have read the reviews first I'm telling everyone I know to stay away from Mercari!

HERETOSELL seller looks like a wanna be Kardashian... should have been the warning. I ordered a Tatcha silk canvas primer. Expensive about $52 dollars for 20 grams. I see a the item available for $40 which I thought was a deal. Was not aware of the grams of this product but had one picture and description 4 grams. As soon as I received the purchased, I realized I was scammed. Send pictures on how tiny the product was... but HERETOSELL knew what she was doing. I wasn't allow to resend for refund nor to give the seller a negative review for not informing she was selling a sample size. TATCHA does not even sell 4 gram of that product. Buyer Beware... read closely the description and avoid sellers that do not take refunds. I really encourage Ebay... they have their share of issues but buyer friendly! Avoid seller HERETOSELL. She has 5 star reviews. Such a scam!

I've been selling for about 9 months. I was lucky for a while- but then got screwed. I've had a few issues come up and every time I asked for help it's a canned email response. The phone number this show is not correct and doesn't work. The only response you will get is an auto email. They will not help you. We were packing up boxes and labels got switched on accident. Unfortunately we used US postal. I couldn't stop the package. I emailed the buyer and said I had shipped the wrong thing and please just don't accept the package and return it. It was much more expensive item than her $5 purchase. I contacted the site many many times with the same auto response. Package arrived- buyer claimed it was wrong item which it was and Mecari auto bot told her to KEEP IT! UGH! I messaged and messaged and she refuses to send it back as it's worth much more than her $5 item- Mecair refunded her $5- and refuses to help ME! THE SELLER THAT GOT SCREWED! RUN! THEY ARE TOTAL CRAP!

I was selling just a lil but enough to buy my girls clothes through the app which was great due to deals. My sister had a baby and I told Eric about the app since baby's grow so fast it's more convenient to buy them clothes in great condition for a portion of it's price. She decided to get the app and on her first purchase both of our accounts were suspended. They claimed it was due to multiple accounts, suspicious payment and fraudulent activity. No more said, I tried to explain it was not my account and the payment looked suspicious cause obviously her account had her debit card not mine, again cause it was NOT my account. They simply sent a message stating they would not restore our accounts. I tried to set up another account with my husband's information and debit card (I am unemployed and this was my best way to get things for my girls so I was desperate) but I guess they blacklist my address because they suspended that account indefinitely due to suspicious activity no more said. The app is crap their customer service is no customer service but seems more like automated responses for certain transactions or questions asked when they are messaged. Otherwise there is a lot of people giving good deals, it's too bad they are so bad.

A seller sold a pair of boots that were a complete different color than pictured
I reached out to her immediately
She even apologized and said the lightening must be the reason... but she had no idea until I mentioned it really?
Anyways she offered to start a return right away and I being the ethical person believed her
But of course she was just counting down the hours because mercari automatically goes in the next day and gives the seller 5 stars and closes the case.
And pays the seller knowing full well I had already started a dispute
So they are behind the seller only and say once they have given the seller a rating (and everyone on mercari gets 5 stars) nothing can be changed
There is nobody to talk to and they eventually respond with a very robotic answer without referencing the matter at hand... the seller admitted fault!
They are very anti customer
They only support the seller
She lied she cheated she admitted fault and they gave her 5 stars and paid her
So buyer beware
If you are a gambler and like throwing out your money be aware there is absolutely no customer support
They are interested in getting paid. Period.
Scam is too kind a word and if I was able to give them less than 1 star I most certainly would
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To many fake and flakey sellers on Mercari. To many times I bought items and sellers just don't send you anything and ignore all messages after 3-4 weeks nothing was shipped by sellers my messages are ignored. Zero help from customer service and what's worse you can't leave negative feed back of your experience. There for new buyers are left going through the same fake and stressful experiences as I have. After. So many weeks has passed and all your left is to cancel your purchases and have to wait 10+ days for a refund. Because your not allowed to leave a negative feed backs JUST STUPID!

DONT WASTE YOUR TIME SHOPPING ON MERCARI ITS NOT WORTH THE DRAMA AND STRESS YOU GET FROM BUYING FROM FAKE SELLERS!

I did a password re-set on April 3rd. Then it did not recognize my device, so it texted a confirmation code to an old phone number. I sent a help desk on the same day. April 5th Mercari sent generic request saying they were looking into it. Then sent a message that my request needed extra care. No other contact from them until April 11th, and I received a response from a tech, and then another response from a different tech 36 mins later. April 13th, the 2nd tech contacts me he's closing the case because I didn't respond to him. (I responded to the first tech). So I re-sent info on April 13th. Today, April 16th, I was contacted that my case needs extra care. How hard to update a phone number when they were both in my name? App deleted and moving on! What would happen with this group if I had a hard problem?

Long story short. Never even read my concerns, just keep snap shotting my tracking info to me. Eventually I filled a complaint with PayPal only because I couldn't reach the seller and Mercari was NO help! After that MERCARI BLOCKED me all together. Wasted 1 week of my time just to cancel an order for a dress because seller did not ship item out within the deadline.

I have over 115 great reviews on Marcia I've been selling on there for about 6 months and I noticed that it seemed like some of my money did not always come in on one particular sale I did not instantly write the buyer back because I knew that she was someone on happy with the product so I left it for a couple days so I could flood it with the other positive reviews that I knew were coming in so after about 3 days of sitting in my box Marcia then rated the buyer took the money and withdrew it for themselves and I have not received any reason as to why so that is just pretty shady activity to me

BE CAREFUL when doing returns, for if the carrier (USPS or UPS) lose the package and there is NO tracking, MERCARI will not file a claim on your behalf. The return label they submit to you for a return is under THEIR account and they will NOT pursue a lost claim! I actually handed the UPS driver the package that they sent the label for (the return), he scanned it and I then checked the status and it was in the system. 2 days later, no sign of package and Mercari will NOT file claim. To them, it seems like I never returned it even though when I chatted with UPS, they stated it is lost!