MercariReviews 2,404

Overall I like Mercari. It is easy to list an item, and they only take a modest 10% commission or fee of the amount of the sale. But the thing I don't like is the potential buyers hitting the "Like" button. Now any Mercari seller or buyer know that when a seller gets a "like: about one of their listings, that is a cue from that buyer to "promote" or lower the price of that listing. I have played that game many times as a seller. I would see that someone "like" my item, and in order to entice them to buy it, I would lower the price a bit.

Lately that has not been the case. I would get a "LIke" and lower the price, only to see that the item still didn't sell. Now the price is lower than I wanted in the first place, and it starts all over again with another "buyer" liking the item and expecting you to lower the price again. So I would once again, lower the price, and the item would still not sell.

It is worse than running a garage sale, with everyone coming up to you with a item with a price tag on it and asking for money off.
But to make matters worse, Mercari won't let you lower the price to what you want, they tell you that you must lower the price between two different amounts, or no go, Now you can always just re-price it doing an item edit, but then Mercari doesn't promote it to all the buyers out there.

I am an E-Commerce seller and not someone who is just trying to clean out the basement. Maybe that's why I feel the way I do about MercarI. And if that's who you are, just trying to clean out your closet of unwanted items, maybe it doesn't matter to you. I think that sometimes there must be a bunch of teenagers hitting the like buttons just to make us all lower our prices, and then you never hear from them again.

I bought a Motorola G7 Power cellphone listed as new & unlocked on Mercari. I had it shipped to my mother's home. The seller contacted me & said he had forgotten the adapter & that he would send it along with other 'goodies" in a separate package.

Both the seller & Mercari were pressuring me to rate the seller within three days. I told them both "not until I receive the second package." Mercari rated the seller anyway & released my almost $100 payment to him.

The cellphone I have received is a Motorola Play that was used with a USB cord without an adapter. The second package with the adapter NEVER arrived.

This has been a horrible experience. The seller was rated five stars & had great reviews.

I was scammed!

My seller's name is Xavier Acosta of North Hills, CA.

Mercari stole 3 thousand dollars to which some of the money is still on hold while some is still in process. They're we're threatening me to give them my social security number or else they will keep the money. Biggest fraudulent scam on the internet beware everyone. Mercari is owned by a couple guys from japan they're running scams and stealing millions from people. Some how some way they're getting away with it with some sort of a loop hole. Our money is gone. Don't make the same mistake as we did. Report them to the FBI FTC and the BBB right away. I hope they get prosecuted.

You get easily banned on there for doing something as silly as "promoting acc listings"
And then have to wait 24 hrs to even see if your gonna get banned or what not, it's been a good 1 1/2 days since I got my privileges provoked for "24 hrs" and still haven't gotten an email or anything saying that I've been banned or reinstated. Would not recommend if you plan on using it as your main source of money because your likely to get banned or end up like me. Also customer is absolutely crap it takes a good 8 hours to even get an email saying they have received it. If it wasn't being my main source of income I'd quit

I Sold an item on Mercari and used the shipping label provided by them as they suggested for my so called protection. They then claimed the item wasn't scanned into the system, that was a lie I have proof. They then rerouted my item to where I don't know then refused to assist me in tracking the item. UPS will not allow me to file a claim because I am not on the shipping labels account. They also refused to uphold their Insurance policy. Yes they scammed me don't trust Mercari with valuable stuff.

This is the most terrible selling company in the world. They ban you for no reason, they won't talk to you, they just take all of your listings down and kick you out. They are very strict and watch your account like a hawk. Please don't waste your time, they ban you for the dumbest reasons,,, just sell on Etsy or eBay, They are better platforms and wayyyyyy less of a headache. Trust me, Mercari does not want to see you be great.

I have been screwed a 2nd time. First time I returned bracelet and I paid $250 for it.
Now seller made a mistake and sent me someone else's order. I am screwed bc I just returned after 10 days (attending a funeral) Seller is not allowed to help and I am OUT $50 and they will not allow communication- it's like dealing with Communist China-they have deleted 3 of my attempts to communicate with the seller. I am out $300. With NO recourse. Buyer Beware!

I placed an order with Mercari on 07 July 2020. I did not receive a shipped notification within the promised 3 days. I tried to log in to contact Mercari/the seller, but the link does not work. In fact, none of the links work that are on the website. I am beginning to think I have been scammed because I still do not have my item purchased and today is 15 July 2020.
I will NEVER purchase anything from this site again.
Buyers beware!

I bought a Louis Vuitton bag with damage that was undisclosed. The seller said this bag was in good condition but did not take pictures of all the cracks and did not disclose this to me either. I reported the problem and Mercari said that they would not refund my money. They do not protect buyers. Buyer beware Mercari is not on your side. I will never buy form them again. I would suggest buying on eBay or Poshmark because they actually protect buyers.

The marketplace says "Recieve your item as described or your money back"
Ordered a lens. I scanned down to see the condition and the model number and placed the order. I later realized that the photos and the model number did not add up. I reported the error and asked them to cancel before it shipped. I recieved a reply that they couldnt do that. It did not ship within three days. Again i asked for a cancellation. In a few days i recieved a reply that it was too late, it had already shipped. Again i asked for a refund. All in all, i asked for a cancellation, refund over four times.The last time i recieved a reply that it was too late to refund, i should have let them know sooner. Now they are not replying at all.

This site has a maze of hoops and requirements buyers and sellers must suffer thru in a convoluted time frame if anything goes wrong with a transaction. It seems to be designed to frustrate users to the point where they will stop trying to get resolution. If that's just because of poor design and not the intent, it is the outcome. I've made a handful of purchases, and a couple of sales. I've had issues with many of them. Be prepared to wait and wait for ham-fisted support, and perhaps even lose money if you interact with this site and support.

My latest purchase was from a fraudulent seller who printed a UPS shipping label and later told Mercari that I received the item while UPS claimed that they never received it. I have been trying to resolve this nearly $300 issue for more than ten days now. My latest reply from support asked me for the item number, which is literally the first thing in the Subject line of each of my many emails to support...

Last night I purchased a Jurassic World Irritator. I paid way too much for it but was thrilled that my grandson would have it in time for his birthday. I paid immediately through paypal. This morning upon checking my email I realized that the seller canceled my order. When I asked why it was canceled the response was, " I have never purchased anything through MERCARI before so, of course, my order was canceled." Seriously? My money is not as good as those that have shopped on MERCARI before. That kind of thinking from MERCARI sellers guarantees that they won't be able to build their business. I checked the seller's sales, albiet after my sale was cancelled, and discovered he/she frequently cancels orders. That pretty much guarantees there will never be new customers. Not a smart business practice. I know I won't be shopping there again.