My first order with Mercari was a cell phone. I was so excited to receive THEN received a message that the seller cancelled the order because she was unable to ship. WHAT? What kind of nonsense is that? If you're selling and accept my money, even if i got a refund, why are you unable to sell. Not acceptable... Sounded like a lie...
As an app it's technically sound. The purchases are fine as long as you get good sellers, buyers and products. If you get scammed or are dissatisfied, Mercari will NOT help. If you reach out to their team you may be banned. I would not recommend unless you're okay taking a risk and knowing your purchase has no protection.
What the $#*! like ya'll already suck why make it worse and make a selling fee!? I am leaving! Done with the bull $#*!! I would'nt even give ya'll a 1 for the rating if there was another option it would be 0.
Customer service is basically non existent. They don't even have a telephone number. When you send a message regarding a problem such as a return, you don't get a response until like 20 hours later. They then proceed to tell you that you have 24 hours to submit more photos for them to approve for a return since they ignore the first ones sent! By the time they get back to you to "approve" a return request, they won't do it because the 24 hours are up! This site a freaking joke! I will never buy anything on Mercari again and am telling everyone I know to steer clear of this horrible site!
I definitely would not recommend this app since they have more fake items listed and they don't know how to tell if it is or not. But if it sells, they take their cut and don't care. Buyers are stuck with it and if they try to resell to recoup their losses, people flag that they are selling counterfeit. Other sellers will report you if you sell and have a good record just to get you kicked off if your competition. If you purchase an item and a seller ships late so when you get it, you are on vacation, Mercari will release funds to seller without you verifying the item is what is stated and delivered to your home.
A nice idea, but the company culture is is not customer friendly whether you are a buyer or seller or both.
Try Vinted or Poshmark. Only reason why I tried Mercari was cause someone referred me there. Biggest mistake.
They are nothing but a piece of sh**! I send my stuff through UPS and somehow I got damaged in transit. And they discarded the item I shipped but no one wants to pay me for the damages. So beware of this site!
I bought a sculpture from Mercari. I wasn't home until more than 3 days after delivery, so Mercari says that I am SOL. Seller wants me to file claim with shipping company. Shipping company says that I can't file claim because I didn't ship the item.
I don't know how Mecari even gets 1 star. Avoid at all costs.
I tried to by a 60 $ skate board and they never shipped my item or returned my money. They also charged me to my bank account and that's not right. I have plans of sueing mercari. I'm not the first victim. They must be stopped.
I have had numerous offers made only to have their payment declined! They don't monitor who is on site. Poshmark and EBay have an excellent payment history with me, Poshmark won't let you bid unless you have current credit card info on file.
Mercari rips you off on shipping. I weigh everything with two different scales, yet I will get notices that they are deducting more from my profit to pay "extra" shipping, yet I have never once gotten a credit for overpaying on shipping which I know I have. Their customer service sucks at understanding problems and they always strive to NOT resolve issues for a seller, the ones that they are making money off of. I would avoid selling here, I'm looking for more seller friendly platforms to sell on.
Overview
Mercari has a rating of 1.2 stars from 2,392 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mercari most frequently mention customer service, credit card and phone number. Mercari ranks 588th among Marketplace sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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So sorry to hear that! We're more than happy to help, just send us an email to contact@mercari.com.^MM