Mercari

A tons of scammer buyers and company is not a professional, start-up. Firstly, it was such a good app for selling items. However, it now became terrible app, BUT it's better than Poshmark for sure!

Heads up to everyone who was using the great flat shipping rates offered by this app. They have completely changed it. It's now worse than eBay which is why so many sellers moved from EBay to Mercari. They have RUINED THIS APP FOR EVERYONE. This app will now FAIL and sellers will go elsewhere like OfferUp. BAD CHOICE MERCARI. YOU JUST TANKED YOUR BUSINESS. EPIC FAIL!

Mercari is a horrible website when it comes to protecting sellers! I have a 70 feedback all positive and recently packed carefully a tested and working Wii console with games controllers etc, When buyer received it she claimed it did not read discs or eject them. I test ALL items before shipping as I sell both on Ebay, craigslist, Facebook marketplace and never do i have an issue. I explained I would be happy to have buyer file a claim with FedEx as I can only imagine it was dropped and caused the issue. So she requested a return not even 8 hours later before I could even email Mercari about getting ahead of the problem the grant her request, and It will be over my dead body before I let them make me lose $40 profit. Its just not right I am planning on pressing this one until I get satisfaction. According to their policy if an item is returned and not functioning as you sent it then I should be able to pursue it. How can they expect an honest seller to bear the burden of eating the cost of an item that was working when shipped and packed properly?

My experience and I only wish I came across this site to warn me of Mercari and their horrible business practices. Mercari acts on an all sales are final after you give a review of your item. So I never gave a review and I refuse too. I warned them ahead of time that if they didn't want to refund me even though it clearly states defective items are refundable. So let me get to my experience so you can hopefully avoid something similar.

I was looking for a replace laptop after mine died. I came across Mercari after a TV ad. So I used it to get an apple g4 laptop. I waited the shipping time of five days and when it got here I used it for ten minutes and it died. I had to tell the customer service for almost a month the product was defective and the refused to give me a refund even though their own policy states they could give me back my money. The seller I got the item from refused to take the item back but Mercari would take it back. Nope. I'm going to fix it on my own and sell it locally. Get my money back. Don't do business with these people. I lost 75.50 and my item was defective and refundable and refused. So just save yourself the trouble and spread the word to put these people out of business forever!

I sell on Mercari for 8 months and I love it. I sell a lot very satisfied everyone is nice you received payment when the buyer received the item. Everything goes according to plan. I STOP SELLING ON EBAY.

THIS SITE IS A TOTAL SCAM SITE... I DID BUSINESS WITH THEM FOR YEARS... THEY SOLD ME FAKE BAGS LEFT AND RIGHT... WHEN I PURCHASED THE LAST FAKE WHICH I BELIEVED WAS AUTHENTIC, I WENT TO RESELL BECAUSE I DID NOT LIKE THE SIZE THEY SAID IT WAS COUNTERFEIT AND CLOSED MY ACCOUNT! THE SO CALLED FAKE BAG I PURCHASED ON MERCARI AND I SHOWED THEM PROOF, I WENT TO RESELL AND THEY SAID IT WAS COUNTERFEIT AND KICKED ME OFF THEIR SITE! BUYER HAS NO PROTECTION... I HAD 300 REVIEWS AND 296 WERE 5 STAR PERFECT REVIEWS! I WOULD HIGHLY RECOMMEND POSHMARK OVER THIS PATHETIC SITE ANY DAY OF THE WEEK! DONT GIVE THIS COMPANY BUSINESS UNLESS YOU WANT TO BE SCAMMED THEN KICKED OFF. MOST PATHETIC SITE IVE EVER DEALT WITH!

They're not to be trusted. Fraudulent activity and misleading customers. Forget about getting a real person to talk to in customer service

I sold an item and shipment kept stating the item was sitting at the buyer's post office, and therefore Mercari wouldn't release my finds. I reached out to the buyer to see if there was an error in tracking and perhaps they actually did receive it. No response at all. Christmas had come and gone... I'm only assuming with zero contact from them, it's been received. Then one day the app had completely deleted the transaction. Gone completely. I reached out to mercari and was told that it basically timed out and they recommended I file with USPS. Here's the kicker. With my transaction completely gone, I don't have a record showing how much the buyer paid, so I can't file at all. Mercari has closed out my case when I inquired the first time. I have reopened it, and they have seized assisting me. It is mind-boggling to me that they would just completely delete a transaction, instead of archiving it. Their lack of communication and assistance is also very concerning. At no point did they confess that their practices are wrong. It's hard to believe that them deleting the transaction is anything different than a hope that it'll be "out of sight, out of mind" and that people would just forget about a missing transaction that they were never paid for. I don't recommend them at all.

Although the platform should be good the customer service is horrible if you want to sell products and not make a lot of money than this is the right place for you the fact that the charger so much money to sell your item is not my favorite. However I want to make a purchase they automatically take your money out and if that seller does not ship you your item now you're waiting for weeks to receive your money back the customer service is horrible there's no communication there's no one to talk to you and once you receive the item you cannot receive your money back Someone sent me a pair of shoes that smell like someone crawled inside of them and died and he consciously wrapped them up in the box put my address on them and mail them to me and when I requested a refund through the company explaining why instead of the pictures of the nasty dirty filthy disgusting shoes they told me that I cannot have a refund because I confirm that I received the order. Although maybe the intentions of the platform were good it's not being executed that way they need a lot of work they need new management 100% unprofessional unreliable and there's no one to speak to about your problems however they have no problem taking your money right out of your account

Look at all the Michael Jordan / Kobe Bryant # 8 of 10 Upper Deck Dual Counterfeit Fakes on Mercari.

I just reported around 40 of the same # 8 of 10 counterfeit. Think Mercari will do anything.
These are unlicensed, unapproved counterfeits that infringe on the copyrights and trademarks of
Upper Deck and the NBA.

I wish the next TV or radio ad I see/hear from Mercari would lay out that there site is full of counterfeits.
What a great reputation to put dollars over people selling counterfeits.

These counterfeits are easy to spot. They contain:
- cloned / duplicated serial numbers
- Upper Deck Security Holofoils that are not real - just copied or photocopied.
- Contain statements of authencity that if a reprint are not true.
- Contain no disclaimers about authencity (fraud) and Reprint is not printed on the card.

Look at the 3 rd image. 20 of 22 in the image are sold counterfeits - and those are from one seller.
How can one seller continue to get away with selling counterfeit after counterfeit.

Ordered the movie Battleship. Portrayed as cover worn but was great. The Movie skips every 2 sec. "0" Ask them to replace it and send a prepaid label to return the one shipped. We'lll see

I hate Mercari. They treat you like crap. They kick you off the first time you make a mistake such as your item no being authentic even though you don't claim it to be. They are ride and I hate them.

After leaving a phone message, they issued me a full refund in Mercari Credits. "You can use these Credit for purchases on Mercari, but don't forget they expire after 30 days".

I have been a seller on Poshmark for several years now and have had great success. Recently I looked into MECARI to try and increase the rate of my sales. Sold a pair of brand new shoes, sadly the buyer requested an immediate refund which was granted. When I received my shoes back they were not the shoes I sent, they were worn out and old shoes. I immediately contacted customer service and was told they could offer me no help since "the buyers complaints were the same discrepancies I had listed" of course, the buyer had the same shoes I had listed only old and worn, she simply took my brand new shoes and replaced them and requested a refund using the old shoes. Mind blown I assumed customer service would offer some assistance but absolutely none. I am completely disgusted and disappointed by the Mercari website. How can you offer protection from scammers and not back it up. I had proof of my shoes that were brand new and spotless and also the shoes I received which were torn up and obviously worn.

I will never sell another item on this site.

Sellers BEWARE!

I used to sell on Mercari with a 5 star rating, until they gave my product away. I sold a piece of sports memorabilia that the buyer reported damaged (8x10 protective plexi-glass sheet reportedly cracked). The buyer removed the triple layered protective foam sheets (which was more expensive than the $1 plexiglass sheet), took photos without the protective measures and sent it to Mercari. Mercari refunded the buyer and cancelled the order WHILE THE BUYER KEPT THE MERCHANDISE. They responded with, "merchandise was insufficiently packaged" and hazardous to return.

I have shipped close to 100 (93 to be exact) of the same type items (all exact same materials/sizes/packaging with zero issues.

So, if you would like to receive items for FREE, remove any protective measures, file a damage claim stating broken glass along with doctored up the photos, and they will take the buyers word and give a 100% refund and let you keep it!

Sad, but true.

I purchased an item from a seller but when it was delivered, it was severely damaged. The seller has been cooperative BUT mercari has been more than impossible. I want to return the item, the seller has agreed, but no information can be gotten from mercari for a return. And don't even try to call them. Press 6, press 92, press 64, press 39, goodbye. They don't want you to call PayPal with a problem; they emial you "Call us first." My question: Why? You won't do anything, you offer no help. And I'm out $500.00. DON'T DO IT. YOU'LL BE SO VERY SORRY IF YOU HAVE TO RETURN SOMETHING

The return/refund process can either go smoothly or bad depending on the rep. Sellers can lie or measure their item incorrectly.
Used the app since 2016 (when they still cared about buyers). Most of my returns went smoothly. Ordered from a seller that listed their item as a very popular high quality jewelry company and didnt measure the ring accurately. She sold me a ring she purchased off of aliexpress. I was told to show evidence that it was the incorrect size with a professional ring sizer (me, the buyer). They closed the ticket and I decided to take the loss to give the seller a review. Their policy states that if a buyer does not get refunded they can leave the seller a review. After leaving the review, I was notified they removed my review. That's against their policy. Nothing in my review was disrespectful, inappropriate, or untruthful. They protected this seller and removed her negative reviews. The reviews should be unfiltered. How else will other buyers to know what they are about to sign up for.

I bought this item from MERCARI it did not work i told MERCARI this i was told to see the SELLER said just send it back so i shipped it back gave MERCARI the tracking number then MERCARI Tell me that since they did no tell me to ship it that That i would just lose my money that i paid one hundred seventeen dollars, when MERCARI Is the one that told me to see if the seller would work it out the SELLER kept the item and my money i have nothing! Then MERCARI Closed my account SO I Would not be able to say how they STOLE FROM ME 11

Mercari purposely makes using their support services incredibly difficult. They force you to try and self-resolve your issues with their Knowledge Base articles and do their best to make the creation of support requests hidden and confusing. I was sent a product that was falsely advertised. Given the COVID-19 situation, I was not able to travel home in time to open my package that had been delivered. When I did finally come home past their 3 day window, the product was falsely advertised. I reached out and was told they would resolve my complaint by issuing my a paid for return label. Then they immediately closed the ticket. I was not able to perform the return without the label. I had to figure out a new way to create a support request. A different Mercari agent responded with a generic canned response without reviewing any of the information I left. I realize they are busy but their workers are incredibly incompetent. To prevent unnecessary back and forth, I gave them an incredibly detailed 1000+ word account and documented evidence with airplane ticket itinerary and photographs of the product and the original listing proving the fraud they facilitated. They don't care. They are there to screw you taking the path of least resistance.

Unbelievable. I asked to return a wrong shipment. Instead they said to keep it and gave me credit to use later on Mecari. I asked for a CCARD CREDIT. They are IMPOSSIBLE to reach & the link to this topic on their website will not open. Frustrating.

Too many stay at home moms with a Cricut and scammers selling bootlegs from China on this platform. It also appears Mercari has no interest in being a legitimate selling platform. There isn't a way to block sellers you don't want to see listings from. I've reported one particular scammer, Aloha Kawaii's Store out of Hawaii, who is constantly listing bootleg Sailor Moon figures, but Mercari has done nothing about it and allows the seller to continue to rip people off. She's asking top dollar for fake figures, and never mentioning they were bought from China. She actually lies and says the items were a gift from someone who brought them back on a plane. Who has 15+ of the same expensive gift to resell at low prices for an original, but very high prices for a bootleg? These same items are for sale on eBay, always coming from China, and always more than half of what she paid. The first picture is a fake Sailor Moon figure being marketed as "Rare" by Aloha Kawaii's Store. There is literally no licensed figure of that product. The second picture is all the "Rae Dunn Inspired" items that are search results for "Sailor Moon". No one wants to see your crappy Cricut SAHM projects when I wanna buy toys.

Imagine getting scammed on here by someone posing too be a mercari representative then contuine to harass you too scam you again I even called and asked what are they doing about people scamming on here since they "know" about it I was met with silence it's my first time using the app and I just don't know if I want too continue using it.

I ordered over 1700. 00 worth of product and have been fighting fighting them tooth and nail to get my money back. They sit there and say that they have insurance on your order, but then again if you get any packages stolen they refuse to do anything. I basically was not at home and someone came and stolen the packages off of my porch and even with the insurance they claim you get with the purchase I feel is a scam to make money off of us. I purchased through Mercari, but pay through zip and none of the companies want to do anything. They keep telling me after 60 days of fighting with them that I need to contact the shipping company and go through them. How are they going to refund me? Millions and Millions of packages get lost in transit all the time. I then disputed through my back about never receiving the products and then Mercari is going to tell me that I have to sit there and put it as a valid charge in order to get my money back and then sit there and tell me that I need to contact FedEx. This company is a full rip off and as you can tell from the previous comments they can't be trusted. They know what they are doing and I'm beginning to believe that I was never sent any product to begin with. Now I am out all this money and nothing to show for it. I can't dispute it through my card because they are sending my card company that it shows delivered and it never was.