Mercari

The items I've bought here have been typically not described accurately. No Customer & No seller support. No phone number for mercari. Nonsensical customer support answers to questions. Terrible.

They don't give a rats $#*!. Has anybody seen the Mercari video ad they are literally showing a picture of a dirty mall floor. Got the hint after that'll

I brought an i Phone X from a what seemed to be a highly rated seller, i did my research on them like i usually do on these kind of websites and again the seller seemed reliable. $780 bucks was taken away from, the seller DELETED their account so I couldn't even report them and when i contacted Mercari the transaction, no one replied.

Had a horrible experience buying from Mercari and will never, ever, use it again. Horrible company, allows buyers to be deceived and makes it impossible to get any help.
I bought a printer that was described in perfect condition and, most important to me, ready to be used, at what seemed a reasonable price. But then it arrived with nothing... no cords, no ink... just an empty shell, and pretty useless to me unless I spent more money that if I had bought a brand new printer in the first place. Unfortunately, I was gone when it arrived so didn't realized I had been scammed until 3 days after it was delivered, at which point Mercari made it impossible to request or initiate a return, or even to contact the seller to complain. I wasn't even allowed to leave a negative feedback or a comment to warn other buyers. The printer ended up at Goodwill where they were maybe able to get $10.
So it's my opinion that Mercari is a truly horrible company that seems to victimize sellers as well as buyers, and I really don't know how they allow it to operate in this country.
If you have the misfortune to become a victim of one their sellers, be sure to put in a complaint right away, as you have a very short time to at least try to recover your money.

I never thought to check reviews first on a selling site. This one is the worst there is. I listed a carpet but there is a little box you are supposed to check to send. I am not paying hundreds to ship a carpet that was only $350. The items sells but Mercari never sent me a notification. Somehow I finally got an email to remind me to ship but I wrote in the body of the ad that buyer pays shipping. Next I get an email that the ad was taken down because I violated the "No pick ups" rule, I had no idea. I emailed them many times and they have kept my money paid by the buyer. THEY STOLE MY MONEY AND TOOK DOWN THE AD SO I CAN'T SHOW IT TO PAYPAL

If I can give this company less than one star, I would. They basically stole money from customers. I don't even know how they can exist in this day and age.

Recently made 2 purchases from them. The first one was fine because the merchant was great. Immediately sent out the merchandise and it arrived and it's great.

The 2nd merchant took the money and did not send. USPS waited with tracking and Mercari said merchant has 3 business days. So I waited 3 business days and then contacted the merchant. Merchant lied to me and said it has been sent out already. I asked merchant to go and check w/ USPS. Mercari told me if after a week, if merchant doesn't send, then I can cancel.

One week, nothing, so I cancelled.

Guess what happen, on that same day, the merchant sent. So I talked to Mercari again and said I don't want to wait another week for the merchandise especially since I have purchased another already.

Mercari apologizes and said they are sorry but only with agreement with merchant can they refund? What? I thought it said on the agreement, after one week, if the merchant won't send, I can cancel.

I contacted my bank instead. I will let my bank deal with them after the item arrive.

I was disappointed after purchasing a wallet that had a horrible smell. Not a new chemical smell. More like moldy, mildew, mice infested smell. I heard Mercari doesn't allow returns for odors but I figured that applied to something washable like cigarette or thrift store smells on a shirt or overpowering plastic smell that will subside.
I requested a return and was denied stating items can't be returned due to odors. I knew Mercari was a gamble so that one I lost. What upset me was they gave the seller a 5 Star rating! I was not able to warn future buyers and her rating was enhanced by my loss of money! Apparently if you request a return and it's denied the seller gets a rave review from Mercari! It makes no sense! Very wrong! Attached photos show them explaining' why I couldn't leave a rating or my own review and their policy for their 5 Star rating system. *Request return sounds so much better than denied returns. They make it sound like the buyer of the unsatisfactory purchase was refunded making the transaction at least neutral. That's not the case. You either deal with losing your money and give an accurate rating or request a return and possibly loose your money and that seller gets a 5 Star review thanks to Mercari!

I sold a Funko Pop collectible to a nice gentleman and it was destroyed in transit by FedEx. The buyer's return request was accepted because my posting said "MINT BOX" but that did not protect ME as the SELLER. The buyer was really nice and request to cancel the return but, of course, Mercari wouldn't. Worst customer service too, just kept repeating "there's nothing I can do for you"

DO NOT EXPECT TO BE PAID BY THIS COMPANY. DO NOT EXPECT ANY COMMUNICATION FROM THEM. THEY ARE THE BIGGEST SCAM AND THE WORSE CUSTOMER SERVICE THAT I HAVE EVER ENCOUNTERED.
THEY CAN'T EVEN VERIFY A SIMPLE THING. THEY JUST SAY I CAN'T DO THAT. I CAN'T HELP YOU. OR MY FAVORITE IS WHEN I ASKED WHO DO I TALK TO WHEN THE PERSON YOU ARE TELLING ME TO TALK TO DOES NOT RESPOND? DO I JUST NOT GET MY MONEY? HIM: I DON'T LIKE TO SPEAK HYPOTHETICALLY. SUCH A SCAM! I CAN'T SAY IT ENOUGH!

Every corespondsence says "Do Not Reply To This Email". I know why now, Your website is CRAP! I bought something, pd for it, seller cancels, my $$ gone. You do nothing about it.

If I would have known it takes up to 3 weeks to get paid I never would have signed up this selling site sucks period! Run don't walk away from the app.

The seller used the excuse the item was damaged. It was already damaged when it was presented. I knew what I was getting. But I believe the seller realized where I lived and decided not to sell to me. I LIVE IN TEXAS. A TRUMP SUPPORTER!

This is their add I fell for:
Reliable
Updated 1d ago
DB Method
Db Technologies
$184
$250
+ $35.00 delivery fee
Or buy now, pay later

06/20/23
Description
The DB Method machine which has only been used once is a great addition to your gym or in your home.
Shipping & Payments
$35.00 | 3+ days | from California
I wrote Mercari, they gave me the run around and did nothing to resolve, THEY DID Make up lies.

They said: O the seller said Shipping was paid by the buyer. OK, then I copied today, the add and sent it to them. Stating, it does NOT say that. I was illegally charged an additional $50.00 for shipping. The add clearly states in TWO separate places $35.00 shipping in California. I am in California. Plus, The seller has 12 Reviews of Approval, but has only sold 1 ITEM, MINE. How is that? Buy elsewhere, you will not get backed up, as Mercari States they do. They only want the add money and F the consumer. You can not get a hold of them either. It is not CONSUMER Friendly.

--why did I get charged $85.00 if in CALIFORNIA. 2 times you listed $35.00 as shipping. This is the reason I bought from you...Please refund $50.

I'm sticking with eBay! You are not protected as a seller on this site! Two buyers were nothing but thieves and Mercari sided with them. Sell where you are protected not here!

I babysit for my grandson everyday at my daughters house so I use her address to have my package shipped to me, since I'm there 8 to 9 hours a day. My daughter and I Do Not have the same Bank Account and I have a totally different BILLING address! They have suspended Both of us telling us we have committed Fraud by me using her address as my Alternate shipping address since I'm not home all day. And then have the balls to tell me I've used too many words to resell an item I bought an I used the same exact words in my listing! An I was using too many words, but I quoted word for word the listing I bought from! Snap shot it to them! Along with 16 more listing that had a lot more words than mine! The people are idiots even if your not trained you can't really be that stupid! We own a business an I write to the girl AN told her if she was my employee I FIRE HER! Needless to say I'm
Suspended indefinitely! And not allowed to
Delete my account! But yet there are people selling baby pigs, used condoms, fake purses and other services! It should be against the law motto
Have a phone number to call for service! Mercari is a joke, not a company!

I purchased a DSLR on the Mercari site from a seller called LTradeandServicesllc. I received an email from Mercari the day the camera arrived stating that I'd need to rate my purchase within 3 days. I tried to contact them through their website to explain that the camera didn't come with a memory card, that it's impossible to evaluate the camera without one, and that I'd need another day before reviewing the purchase. I also messaged the seller through the Mercari website but received no response. In the meantime I ordered a memory card on-line but before it arrived I received an email from Mercari stating that they'd rated my purchase for me (5 stars!) and the transaction was complete.

Mercari has no customer service whatsoever. Their "help center" is an automated drop down menu with limited options. There's no option to communicate with anyone, either in real time or by sending text or email. The only option is to pick one of their prescribed scenarios.

I went back to their website in an effort to complain. After picking a series of drop-downs culminating with "I need to change my rating" there was a statement that once a rating has been submitted they're only able to facilitate positive change ratings but they're "willing to help"... and finally there was a text box. After typing out my problem and hitting Send I got the message: "Sorry, there was an error submitting your inquiry. Please try again in a few minutes." Repeated attempts to resend were unsuccessful.

Do yourself a favor and avoid this site at all cost, or patronize them at your own peril.

Team member doing doing good jobs just close account with no explication no make sense I have my account and today they bloke why I have no idea they just don't said anything I send so many message and they don't answer you I'm really sick plus the same worked from mercari they send messages with there numbers and asking you to sale your stuff to them and them they delete the comment they just corrupt and del sale fake stuff this application is sock pls if you want to buy something good buy for the same company directly this employees there are idiots with out education they don't communicate $#*! with the people is like PayPal piece $#*!

I shipped an item to a customer that ended up being damaged during shipment. The customer notified me of the issue and I followed the instructions according to the Mercari website which says that I have to file a claim with the shipper which happened to be UPS. I filed a claim, let them know how much the item was and they submitted a claim for me but because Mercari is the person in charge of the label, they settled the claim with them instead of me. Long story short, mercury says that they will not reimburse me the money because I filed the claim myself which is bull$#*!, because I followed their instructions. On top of that they tried to say that I didn't even ship my order on time which is bull$#*!. So basically I'm out $50 and they get to keep the money from the claim. This is bull$#*! and they are crooks for stealing my money that belongs to me. So the customer gets her money back but I don't get anything but a slap in the face. Disgusting company and I will spread this to all their customers.

Hello to anyone reading this right now. My email is *******@gmail.com
I mentioned my email above just in case someone has a solution to the problem I am about to explain.
So I have been using the app mercari since Christmas. I only created 2 accounts prior to my current one. The one I currently have mercari has literally stolen my money in my face. I sold about 12-15 items and all the customers were very happy and gave an amazing review. Yet mercari one day froze my account suspended and denied me acces to my own hard earned money! Now this was my only type of income due to the fact I'm a student so the lost of $1292. 50 is not really a joke. They asked for my social security, my GOVERNMENT IDs and the whole 9. I didn't want to provide it but my money was on the line so I did. Once I did they basically laughed in my face and still froze my account. Claiming I sell fake merchandise. WOW! Imagine that. The customers themselves said it was authentic all my items are real and I get them from the actual store so how can it be fake. Yet on mercari you see numerous items being listed at less than below retail value and the quality clearly suggests it's fake. So why am I being targeted. All I ask is that my funds are released to me I'll leave mercari and never return if that's what they want.
If you have read up to this point I thank you very much. Please email me if you can with a solution. This is crazy

I got $#*!ed out of $30 from mercari from a buyer (she canceled her order and still got her stuff from me).
Mercari refused to look into it.
I thought Mercari was supposed to be a safe place to sell things.
I will be for sure telling everybody I know to pull their existing Mercari accounts and going straight to Poshmark b/c Mercari does not support its sellers. Mercari took my cut, sided with the seller, and then some.
They did not reach out to the buyer.
She has a lot of "cancelled" orders on her end so this is an obvious scam that she is running.

DO NOT SELL TO "CRYSTAL MARIE" HUTCHENS FROM LAKE OSWEGO, OREGON

On my first purchase I noticed what looked like two charges on my credit card for a one item purchase. I contacted Mercari right away, and they were courteous and took it very seriously. It ended up being a misunderstanding on my part, but I was pleased with their customer support.

Consequently, I made many purchases on the site, and the only thing I really didn't like was sellers waiting forever to send out your merchandise and then canceling instead of sending. There is no way at all to leave negative feedback for Sellers like this. Mercari needs to provide a way to let other buyers know that a seller behaves this way, tying up your money and wasting your time. I've never had a problem getting a refund from Mercari, though, for canceled items.

Most of the sellers I've bought from take their sweet time sending out your package. Don't expect to get your package quickly in most cases. It's no worse than eBay, though, which has also suffered from sellers dragging their heels on shipping most of the time.

I purchased a GoPro Max from Mercari, the seller did not indicate the item was damaged in the listing. Mercari support stated the item was in "Good" condition as the seller had stated even though the camera had scratches on both of the lenses impairing its ability to operate as a camera. It's clearly called out in the Seller Protection policy that for the seller to avoid a return claim all damage must be consistently called out in the item description and photos. The photos had what looked like lens glare but actually was a scratch, there was no damage claimed in the description only that the camera was in good condition and worked. After days of providing evidence, referencing their own Buyer Protection and Seller Protection policies they refuse to allow me to return the damaged item to the seller and were unable to tell me why they refused my return claim other than "we've determined the item was in good condition as the seller had stated" completely ignoring the damage on the camera and the failure to notify buyers of the damage.

I have issued a chargeback and Mercari is closing my account. It's as shame as I actually enjoyed Mercari for a time as a 5 star buyer / seller with 22 transactions on my account, but due to a failure on Mercari's part for not adhering to their own Buyer Protection policies when review my request for a return. It would have just been much easier to allow me to return the damaged camera back to the seller.

If a seller is a scammer, they sell bad items and once the buyer asks for a refund, there is no review to be left. I was just scammed recently. I sold a pair of leggings, the buyer claimed she received the wrong item 2 days later. On the 3rd day I would have requested a rating because this app holds money for 3 days. The buyer sent me back an item that I've never seen before. I knew what was happening. I messaged their "support" team and they are of no help. This app allows people to do horrible, illegal things such as what just happened to me. I'm now wondering if I can file a police report on the person that did this because there are clearly no real life repercussions to hold scammers accountable. I have a very highly reputable reputation on ebay of almost 10 years now, I'm a power seller, and have never had a single negative review. I am baffled as to why this mercari app allows people to make such claims while stealing someone's item and sending the seller back garbage in return. I will stick to ebay from now on and will never ever sell on mercari again. It's total bull$#*!. They have no customer service phone number and offer no real assistance. I will make sure this scammer is held accountable in real lie. Some way some how.