Mercari

It forces you to update the app which I don't want to do!

Then ask me if I'm registered to vote. It's none of their goddamn business...

And because it's in Australia it could be run by some Chinese military internet communist people.

I bought a few good things from them but obviously that are run by
BAD CONTROLING CAPITALIST

Signed Lenin,,,,,,, who's in Boston (Patriot)!

I think they forgot that during world war II we protected them from the Japanese.

Oh and I forgot to contact it's info up makari I think it AU?

I see a lot of negative reviews. It may be that they have now improovedbecause I absolutely love mercari. I have pretty much switched over from ebay selling used books.
I have not seen any problems with mercari at all. I feel that the selling and buying features are outstanding, and I love the fact that the fees are simply 10%. This makes it extremely easy to list items.
Being a book seller the only thing I would like to see differently would. Sing able to sell at mid level between dollars ( like $ 6.50 instead of $ 6 or 7) they only allow to sell in whole dollar amounts. This is not a big deal, it me just nitpicking. Other than that small flaw that I can except I highly recommend mercari, and would go as far to say they are the best.
Complaints I hear...
Payments only processed on Mondays. My response. Who cares. Paypal holds funds pending for up to 21 days if selling on eBay.

Buyer not paid till reviewed. My response. Get over it. And if buyer does not respond after 3 days of receiving item mercari automatically gives you a great rating and makes funds available

Hard to refund. My response... Don't sell items that you know will be need to return.

Over all I feel mercari is the best. Keep it up mercari I am here to stay

A seller tried to get one over on me by claiming some FAKE Nikes were real. After a lot of research and only finding those products on days old and temporary Chinese sites, I contacted Nike directly. It was confirmed that the products were fake. However, I did receive an email hours later stating they are only supposed to confirm authenticity with authorities. I think thats an idiotic policy but its too late, they confirmed the fakes. I send all information straight to Mercari. All the proof and how theres no way this seller is posting authentic items. Mercari said thank you and gave me a $5 coupon. I dont care about that. I want to buy authentic products. Its been well over a week and that seller is still selling fake products. Theyve never removed the seller or their products. So much for their policy about authenticity. After talking to other people theyve also left Mercari because theyve received fake makeup products, bags, shoes, etc. Looks like its time to move solely over to PoshMark! At least they take action when you provide proof of fake products. Buyer BEWARE!

NO customer service what so ever! If there is a problem, they will NEVER get back to you. Please don't buy or sell anything on Mercari website! SCAMMER all over on their site.

I ordered four vintage mugs and the package arrived. I opened and three vintage mugs are broken. Tiny pieces everywhere in the package. What I see from my own eyes, the seller didn't pack really good job. I contacted the seller and she was like oh and acted dumb. I told her that the mugs are vintage and it's hard to find. She should have packed very carefully. I contacted the customer service and they kept asking for the picture and I already sent some pictures in the first place when I immediately contacted them. They said I need to send more different pictures and I was like ok. The final conclusion, they said I have to return the last mug that weren't broken. I was like wow! I have been go thru all hassle for days. I didn't know that they closed the window in two days. It's my first time using the app and I don't check my phone often. Right now I can't ask more questions because they closed the window. I have to return the package back to the seller. I will never buy anything from Mercari!

The worst app ever. Unprofessional and rude. The item that I bought was misrepresented and Mercari refused to work with me and take it back. If I could give zero stars I would.

I sold a item and in the same day Customer canceled order sending it back to me broken I sent a message to the customer never replied back so if you have a Spenseth item the customer that buy it can say The item is defective and return you a broken item and they will return the money back to the customer people be careful

We will NEVER use Mercari EVER AGAIN. THEY SUCK. Our product got lost in the mail and was returned to the sender/shipper & it was damaged by UPS. There's No One to call at Mercari and there's no way that we can cancel our order. Warning: DO NOT DO BUSINESS WITH MERCARI. It is a Great Headache, we did not get our product that we bought nor did we get our money back. We were ripped off.

I was just kicked off Mercari a few minutes ago.
Did I do anything wrong?
NO!
Almost 500 sale's all but 8 were 5 star rated AND the ones that were not blamed me for slow mail Trump created our did not read ther listing and was buyers remorse.
I ALSO had over 400 followers.
You would think having a tipp rated seller is a good thing. Not on Mercari.

I am anything but a fan of Ebay, horrific for sellers and great for scammers, but the people here are beyond stupid.

I get an email at 10pm on X-Mas eve demanding proof and sales slips off the items I am selling.
Must be provided in 72 hours.

As I write this, it is 36 hours and already booted.

I sell sports collectibles AND have been for 37 years.
Never once have I been asked for such a thing. Other than sales for taxes, but they clearly fell they are above the power of the IRS!
Most items (99.9%) are 20 years old to over 100 years old.
So no I don't have original sales slips on most items.
They know NOTHING about this type of product line and as many people here have said, they just reply with a generic messages that has nothing to do with the issue.

I am sure by the names, none of these people are USA based. All seem to be in Europe by the names I see (first only).
To come out of nowhere, with this demand and in Christmas Eve no less AND them boot me in 1/2 the time asked for is complete BS.

THERE ARE SOME GOOD SELLERS, BUT THE MAJORITY CANCELLS, DOESN; T SHIP, OR COMPLETELY IGNORES YOU. MERCARI WILL NOT HELP. YOU CANT CONTACT THEM. IF SOMEONE CANCELLS YOUR SALE FOR NO REASON OR EXPLANATION, YOU CAN; T EVEN LEAVE FEEDBACK OR MAKE CONTACT. MERCARI DOES NOTHING TO ENCOURAGE GOOD BEHAVIOR!

Bought an item, it was marked delivered several states away, Mercari sided with the SELLER because it had been delivered. I was dumbfounded. STAY AWAY!

Sellers beware! They will side with uncanny buyers all the time. Sold an Brand New Item, Buyer filed a return 3 days later and what I got back was a different item that was completely shredded. They will only accept pictures from the buyer and not from the seller. I was scammed from a buyer with no history and nothing could be done about it.

STAY AWAY FROM MERCARI IF YOU ARE SELLER! SCAM!

I don't like mercari because you have no way of contacting them about any issue that you have! Another thing is that buyers give false feedback! A buyer left false negative feedback that had nothing to do with the seller at all! And mercari Does NOT do anything about it! All they care about is there money! I will no longer use mercari and I will NOT RECOMMEND
ANYONE TO USE MErCARI!

My wife bought a computer monitor for me. It was received yesterday 7/19/2021 and was defective. This was found out after my wife left the seller a positive feedback. Yes I know it was a mistake to have left it before we plug it in. But it was done. This morning we got a message back from the seller. This was in response to a message sent to them yesterday. They wrote "LOL contact Mercari". What does that tell you. Not even the seller's are worried. Seller can sell what ever they like and nothing will happen. They keep your money, sell you crap, and get away with it. I really do not understand how the BBB can give a company like this a 5 star rating. Makes no sense! Mercari has no customer service, no phone number that goes to real people, only emails and then you wait for up to 48 hours for a response. Why would you buy from a company like this? Why does the US or any country let a company like this do business in there country? Stay away from this Japanese company! They are ripping you off in a BIG WAY! It is not worth the savings. Stay with ebay or Amazon. This Husband and Wife learn a very valuable $145.00 dollar lesson. Please learn from our mistake. Stay away from this horrible company Mercari!

I ordered pants from this website and the seller didn't ship them for two weeks and when i asked if they'd shipped she never responded to me. Tracking the package the whole way, it made a full circle and was delivered back to where it was shipped. The seller was not apoligetic in the slightest and refused to respond. I tried ordering one more time from a different seller and after a week of waiting when i messaged her to see if she'd shipped the shoes i ordered, she said "i can't find them." That was the last straw in letting me know that this website and the sellers on it are insanely unreliable and unprofessional. The only good thing I have to say about my experience is that the website was quick and willing to refund me my money both times. So all in all, SAVE YOUR MONEY, TIME, AND FRUSTRATION AND DONT BOTHER ORDERING FROM THIS WEBSITE.

My account was suspended indefinitely after I attempted to transfer my balance of $1740 to my bank account... with no explanation why, so everyone be wary of Mercari they WILL STEAL any real money you make selling through their application. I will be reporting them to the BBB if they refuse to give me the money I am owed through selling my items on their site.

This is a horrible marketplace only designed for the seller NOT THE BUYER. I bought an item needing it in a hurry and paid extra for next day shipping. Merchant didn't even mail it out until 4 DAY LATER!

Seller has a 5 star review and now I know why, This site only published a review of the seller when the seller completes a review of the customer. So guess what, the seller never gave me a review, therefore their bogus 5 star remains. ALL SELLERS ON THIS SITE HAVE A 5 STAR REVIEW.

This is obviously a site where poor merchants can feel good about their lack of service

I have only been a member of mercari for a week. My first item sold gets returned to me, and I am not told why, or if I will be getting my refund for the cost of shipping. I try contacting customer service, but all they have is their support page on the app. They don't answer emails. It is now 9:30 A. M on a Friday, and they are not answering the PHONE? WHY ARE THEY NOT AVAILABLE? This app is JUST AS BAD AS DEPOP

MERCARI seems to give extra to help BAD USERS. AS I WAS WITH THEM FOR ++++YEARS AND AFTER THEY WOULD NOT HELP ME *I SPOKE OUT AND WAS BANNED* BYE BYE AND HELLO EBAY! They went DOWN HILL AFTER GOING PUBLIC!

They don't give a rats $#*!. Has anybody seen the Mercari video ad they are literally showing a picture of a dirty mall floor. Got the hint after that'll

The items I've bought here have been typically not described accurately. No Customer & No seller support. No phone number for mercari. Nonsensical customer support answers to questions. Terrible.

I brought an i Phone X from a what seemed to be a highly rated seller, i did my research on them like i usually do on these kind of websites and again the seller seemed reliable. $780 bucks was taken away from, the seller DELETED their account so I couldn't even report them and when i contacted Mercari the transaction, no one replied.

I never thought to check reviews first on a selling site. This one is the worst there is. I listed a carpet but there is a little box you are supposed to check to send. I am not paying hundreds to ship a carpet that was only $350. The items sells but Mercari never sent me a notification. Somehow I finally got an email to remind me to ship but I wrote in the body of the ad that buyer pays shipping. Next I get an email that the ad was taken down because I violated the "No pick ups" rule, I had no idea. I emailed them many times and they have kept my money paid by the buyer. THEY STOLE MY MONEY AND TOOK DOWN THE AD SO I CAN'T SHOW IT TO PAYPAL