Mercari

I have spent well over an hour trying to set up an acct with this unknown company. - Amidst the process,
A. Their "CAPTCHA" board DOESN'T FULLY SHOW UP!
B. They ask you for your cell phone phone umber so they can send you an SMS text. - Um, well, some of us don't have a cell phone! That is buyer discrimination! I don't need a text, i just want to ask the seller a question!
C. They claim my Facebook acct doesn't work which is PURE BS!
NO COMPANY SHOULD PUT A PERSON THROUGH THIS MUCH RUN-A-ROUND~!. JUST TO INQUIRE IF THEY STILL HAVE THE ITEM! THIS IS A ABSOLUTELY INFURIATING SITE!

I bought a bracelet and it broke the same day that i received it and i asked for a refund and they didn't want to help me.they stole my money 301$

If you receive damaged items (even if it obviously intentional), Mercari will use "policy" mumbo jumbo to approve the transaction and leave you with damaged goods. AVOID lilke the plague!

Terrible company, took me for $40.00. Purchased a Leaf Blower charger, this item was not checked by seller. Would not turn MERCARI would not help. Mercari gave seller a 5 star.

Awesome seller! Best seller on here! I absolutely love my new bag! Authentic!... Mercari is the best platform ever to buy and sell... I have my new bag here, it is authentic, nice and durable

THEY SAID MY ACCOUNT IS DELETED FOR BEING RUDE OR SOME $#*! LIKE THAT AFTER ALL MY TRANSACTIONS ARE CONPLETE AND MY MONEY TRANSFERS THE MONEY ALWAYS SAYS ITS PROCESSED THEN CANCELLED AND NOW OVER TWO HUNDRED DOLLARS ARE STUCK IN MY ACCOUNT THAT I HAVE NO $#*!IN ACCESS TO AND I DONT KNOW WHAT TO DO

It was so easy, shipped fast, & the packing was great... was just what I was
Looking for... It's more than I expected... the set is beautiful & the price was
Great!

Asked to fully delete my previous account and was redirected to another contact. I was promptly told they closed my account for having 2 accounts although I closed my previous account.

THEY'LL STEAL YOUR MONEY!
I've been on Mercari for about 8 months. Today I get an email stating my account was closed with a list of "possible" reason. Which non apply to me. I reached out to them by phone *******168 only to get hung up on before getting to speak to someone. Then I email several times before getting an email back. Again, the email is generic and doesn't give me an exact reason for my account is being closed. However the email states that I will have access to my account until all open transactions are complete. Which at this very moment I have one open transaction. I have shipped an item out and waiting for the customer to get it so Mercari can release my funds. Their email also states that I will have access to my account until I remove all my funds from their site. Well after a few hours, I attempt to log on to Mercari and I was denied access. So now I'm not allowed to transfer my money from items I've sold? And what about the open transaction I have? So the buyer is going to get the item they purchased and I won't get paid for it? I'm PISSED! Mercari has some nerve! I'm going to leave this review any and EVERYWHERE I can about them! I'm truly disgusted with them! This is clearly them stealing from me and any other customer they've done this to in the past, currently doing this to or plan to do this to in the future!

Was sold an item that was supposed to be new and it had obviously been opened and box was stained. I had paid for new and don't believe I received what I paid for. Buyers beware!

So I was just scammed by a seller on Mercari.
The scammer is Kelly Orlowski or Kelly's Closet on the Mercari app. She shipped from PO BOX 2274 Morgan Hill, CA *******. I purchased a pre-owned Louis Vuitton bag from her for $465. Inside the box I received was an LV dustbag and a bag with knives/silverware inside plus some kind of jewelry band from China. I contacted Mercari to let them know and sent the photos I posted with this review They refunded me quickly. However, I noticed Mercari never banned the seller and allowed her to continue selling things. Kelly messaged me on mercari saying I never returned her bag which I told her was not true and that I knew she attempted to con me. Today Mercari has banned me from the site saying I lied to get a return. They also stated they released funds to the seller. My account was not charged but I'm guessing it will be soon. I have never had anything like this happen but will be fighting this with Paypal now since this is complete fraud. I purchased other high end items on Mercari without any issue but this has turned into a nightmare for me. I would also like to add that I had 21 other purchases/sales without any issue and the seller did have 8 positive feedbacks which made me feel confident purchasing with her. So I would definitely NOT purchase any high end item from the site. It's too easy to be scammed! Also, the chance that you will be blamed is very high. I will be sticking to Poshmark or Tradesy which is where I have always purchased my bags from in the past without any issues.

First off i sold a dior necklace to someoned Mina. Her real name isn even Mina. Beware she is a scammer because she claimed to not have receive the item when it clearly said delievered. Then i told her i have screenshot proof that it did and she stopped replying to me. Then she tried to cancel the order after it said delievered. But the item was already delievered I told her I contacted USPS Postmaster and I told where they are going to give me the gps coordinates where the package is at. A few hours later, she claims a return. Well Well, after all she caught lying and now she has to return my item as described. Even though she has good ratings dont trust people easily don't let people scam you! Mercari always sides with buyers and not sellers! PLEASE DONT LET MINA BUY THISS SELLER OR LET HER BUY ANYTHING!

You can only talk to Customer Service via email. When I called the phone number it said that there was no live service for my area. I purchased an item from the seller (eric's funhouse). The item he sent me was damaged and not what was advertised. I messages directly to the seller and he told me just to toss it, and he would send me a new one. I contacted him on the day I received the item. I never heard from him so I asked her for a tracking number, but he didn't respond. I want to message him again to find that he blocked me. I contacted Mercari and they said they couldn't do anything because I had already rated my seller. Well, I didn't rate my seller, Mercari does that if you don't contact them directly after 72 hours of receiving the item. Mercari assumes everything is settled. I have contacted them on several occasions and they seem to all be robots. To allow such sellers to remain on their platform will definitely chase customers away. After looking through all of his reviews, it shows that he has deleted a lot of his feedback, so it only shows positive feedback. For Mercari to allow them to do this is a dishonest as it allows him to control his ratings. Please do not use this system. There are plenty of other places to purchase items that do give you customer service and can protect you from these shady dealers like Eric's warehouse.below is what eric's warehouse advertised. The orange and blue bows are what I received. The last is the message where he agreed to resend. I am not only a buyer, I am a seller on ebay as well. I have never received any negative feedback, and I am not allowed to modify any of my ratings.this guy should be taken off Mercari and Mercari needs to clean up its act.

Use my code listed above for free money! It works and it will get you started when you first sign up for mercari! I love this app it's great! Don't forget to use my invitation code: TPTWTX

I tried to purchase vintage cups. One arrived broken. They made me send both back. I was willing to buy the one. There is no way to contact the seller. I felt like it wasn't handled fairly.

I purchased Burt's Bees Day Cream which I have purchased elsewhere for many years. It has gotten harder to find and I saw it was available on the site Mercari from a seller called beme. I had never used the site before, but thought I'd give it a try. I also didn't realize I had to review the product within 3 days or you are basically locked out of doing anything, no reviewing, no returning, no contact allowed with the seller.
The product took 10 days or so to arrive and I happened to be out of town, so I was unable to verify it. However, my roommate brought it inside when it arrived. When I returned and opened it, the product was bad. The cream was a liquid and smelled terrible! There is no way I would put that on my face. I know the product and that was either a different product completely or had gone terribly bad. I also noticed that the product box it was in was stained as if either it was old, there was a leak or had been reused. When I reached out to Mercari customer service, they said there was nothing they could do. I couldn't contact the seller to even speak to them, and there was no return possible. So there is basically no customer support for fraudulent products by either the company or seller. Very risky! I will never use Mercari again and do not recommend it!

I would give them a "ZERO"
I would give them a "ZERO", if permitted. Their customer service is TERRIBLE. The skin care product I purchased had a 3-year old expiration date and I wanted to return the product. I went through ALL Mercari's recommended channels to do it. Nothing worked. There was supposed to be a "form" to fill out, but there was no link to the "form". There was a "contact us" section on the website but the submit button did not work. I emailed them multiple times. They only have a 3-day window for returns. Soooo... thankfully I had paid with PayPal, so I submitted a dispute (then upgraded it to a claim) with PayPal. Once I did that, on the fourth day, Mercari emailed me. Of course they said it was past the three day return period but they would "try to help me". They wanted me to send photos of all sides/angles of the product. Since I did not open the packaging (it was sealed), I did not send pics of the contents. They insisted I do that but by this time they were supposed to be communicating with the PayPal dispute center. PayPal told me to let them (PayPal) talk with Mercari. Mercari never responded to PayPal. PayPal awarded me a refund after a 10-11 day period of no communication with Mercari.
I will never purchase anything from this company again. Look at other review sites. You will read many (600+ and 800+) disgruntled customers and sellers who gave ONE star, as well. Buyer (and sellers) beware.

I was just on mercari trying to list some items and mobile site not letting me add pictures to listing so i take pictures on my phone to add them that way and pictures add but now i cant add what im selling price same as pictures was doing i try and get help but the only help i got was for something i didnt even need help with if i have a problum thats not autoloaded to responder then i dont get my problum fixed like wht im dealing with now and for them to have someone to talk to would be to much like right so thats way they dont have that eatherso as it stands i cant sale enythig until they see its a problum and fix it really bad for business

I have used this app to buy and sell for almost a whole year now and absolutely loved it! I have almost 400 great ratings and only 1 poor out of all of those. Anyways, I've always had a great experience until actually just this past month. I made a couple of purchases using my own credits and a credit card in my mom's name with her permission. Now, mind you, I always use her card and just give her the cash and it has never been a problem before until now... After I made these purchases, Mercari cancelled all of them saying there was "suspicious activity" even the ones I purchased with my own credits! Like wtf? So the credits were refunded, but my account was suspended and I had to wait for the credit card to be refunded. So, I went and bought a prepaid debit card brand new out of the store so I could repurchase my items after my account was restored and not have to wait on my refund... Well, once I started repurchasing my items, these idiots cancelled my transactions again saying this time that the card I was using was already on another account which is impossible because I just bought it! I tried to explain that to them, but they are idiots and still said the card was on someone else's account... Ridiculous! So now my account has been suspended indefinitely which is a bunch of bs! Everytime I contact them, they just give me some stupid run around message. I actually had a great experience with this app until just now and I am so pissed that I am giving them poor ratings on every front possible!

If you buy something defective, their link to complain w/in 72hrs doesn't work & then you're screwed

Mercari allowed me to mail a 350 purse to a guy who changed his mind and asked for a refund before he received the item. Then he opened it, returned a stuffed animal back to me. The guy filed a dispute saying he received the animal instead of the purse. He tried to get it cxld before hand, they told him no then dont receive it... he did, swapped the item and sent it back in a box TOO small for the purse to fit in. Guy atole it and mercari is NOT standing behind the item that tbey claim we wont get scammed on. They i stantle refused our claim and wont chat any more. I pkgd it at work, i have video that purse was in box when guy picked it up. They didnt care so im out.,

Ordered three things ten days ago never been shipped totally ripped off stay away paid and nothing you can't even call this company

Sellers pay to use this service I always do the best for my clients but robbery is illegal don't ever support flagmentro and dogs body curiosities stolen good