Mercari

I purchased a pair of supposedly authentic Apple AirPods Pro. At first they worked for the first couple of days but I was having weird issues. I took them to the Apple Store and I found out they were fake. If I looked them up online, the serial number showed they were authentic. It turns out that serial number was used over 50 times. I called Mercari and they were extremely rude and absolutely no help. Do not buy anything from Mercari. Their items are fake and their customer service is beyond bad. Thank you so much.

A user on Mercari purchased my item. Immediately after receiving it they requested a return. I never received tracking or the money for it. They do not pickup the phone or respond to emails. I basically got robbed for my merchandise and Mercari did nothing about it. I'll be filing a police report and a civil case against Mercari. Stay away from doing business with them. I relisted my item but it's been days and I have not gotten a response from anyone.

Received an item in the worse shape than promised from a very smoky house (so bad, I would not even donate it, it is in a really bad shape) and support cannot do anything about it. Moreover, since I did not write a bad review first and contacted the support and buyer hem first giving them an opportunity to fix it before writing a review, I let go apparently of my right to write a review. What a nonsense! Terms and conditions are one sided and pretty much on the seller side. Use e-bay, poshmark and other sites not to be in the same situation as me

Don't ever buy from this company before reading their very limited return policy. It can easily be abused by sellers. You have three days to return and if the seller writes their description in the right way it is impossible to return anything. The customer support is terrible. There also appear to be very serious issues with sellers not getting paid or getting their products returned.

Bought a sports hat with Velcro closure on the back. Hat arrived and the Velcro piece does not close properly rendering the hat useless. Wrote to the seller and platform. Seller never responded and platform administers denied my request for return.

I received a pair of shoes today that so strongly smelled of mildew that I had to put them on the back porch because the shoes could be smelled throughout the entire downstairs of the house. I immediately filed a request to return the item, following all of their requirements and was simply responded to with the statement ' your case has been closed '. I was then ghosted when I wrote back to requested further explanation and reasserted my desire to return the unusable item. Buyer beware that this site may not grant you a return even in the most cut and dry situations. Negative stars rating, if that was possible.

I order a product and was sent a mini sample. (Samples have no box or covering to show it has never been opened). That's because, they are samples, not something to be sold!
I returned the item and Mercari refused to refund my money saying I did not return it going through their usual process!
I am now without a product or my money.
That is called THEFT

Customer support closed my account due to an aromatherapy item that was listed as FDA and it was not. They were extremely rude and very unhelpful. They had no apparent reason for closing my account. One of the worst experiences I've ever had.

I haven't had any bad experiences with Mercari. I just wish the standard search engine results were only for items for sale, and then you have the option to include sold items (I'm not sure why you would want that as the default).

I have found that it is predominantly filled with counterfeit goods, far worse than eBay and Amazon by a long shot. The platform is inundated with a wide variety of fake sneakers, counterfeit designer eyewear, watches, clothing, and even fake AirPods. It's like a haven for counterfeit products. Their customer service is particularly abysmal, providing almost no protection against the proliferation of counterfeit items. They often require buyers to obtain third-party authentication proof to process returns, even for products that are clearly fake. For instance, Apple would not provide a certificate for an item purchased outside of their official channels. It's perplexing why the U.S. Department of Justice has not taken action against them.

I purchased ear pods. Within 2 days they would not hold a charge. I kept emailing Mercari But no one would reply until after my 3 days was up, meaning I cannot return. I kept emailing them because it would not let me rate it But again nobody got back with me and they rated it themselves which released my money to the cellar so I could not return. My item was used a few times and is now in the garbage because it doesn't work.

I bought an echo show from a seller.it worked perfectly and there was no reason for me not to rate the seller. But immediately after I rate the seller the reported the device stolen and amazon disabled my device and replace him with another device. I told Mercari about the scam and they didn't even read the complaint.my point is they get the three days ratings before pay right what are they doing to prevent this type of scam. Now I have a device that don't work whilst the seller have my money and another device from amazon. Mercari is not safe they don't protect the buyer

If mercari is closing your account and not letting you transfer your funds report any charges from Mercari If you purchased anything recently asap! They really hate that and they will always lose against credit card companies! They stole $80 from my account so I reported $400 worth of charges from them and got it all back with Amex! Someone should sue them

I ordered a CD from Mercari using a credit card. They withdrew the funds immediately and then emailed to say the item would not be sent because it was damaged during packing. But they would give me a "free" CD to make up for it. I asked customer service to just return my money. They emailed to say they wanted a photo of the item and an explanation of how it was damaged. I took a screen shot of my confirmation and their email saying the item had not shipped, attached it, and sent it to them. I also called with the same message but no one called back. Hard to tell whether they're criminals or just incompetent.

I made a purchase that was delivered damaged. The seller confirmed it was damaged but it was not provided anywhere in the posting. When I asked for a refund she went non responsive. When I went to customer service they essentially said there was nothing they could do. Stay far away from this company. They are set-up for money only. They knew they have a seller who is selling fraudulent merchandise and still do nothing. They closed the issue without resolving it even though they knew it had yet to be addressed. The closed it on their own.

Mercari stole shipping money from me. They did not attempt to resolve it at all. I am a 5 star customer and they treated me like a robot. Terrible customer service towards sellers. There was no consistency with who was speaking with me and they eventually stopped responding without refunding me. Their policy is robbery.

It seems the people watching over items for sale do not follow the same criteria for all sellers, deactivate items often without proper research, this site makes millions of dollars a year and has very little consideration for its sellers that are making money for it!

My cc company mistakenly issued a fraud charge on a purchase I made thru Mercari. I was an active 5 star seller and buyer. After numerous attempts to reach out to a CSR, they refused to rectify the situation, and banned me as a buyer and seller. Worst experience ever with a business I thought once was great, and now would not recommend at all.

I ordered a picture frame. Seems simple enough. They sent me one with the wrong dimensions, no glass and the stand was bent and didn't work. It was like pulling teeth to get my money back. All they offered was site credit. Then they had the audacity to write a good review for the seller instead of letting me write a review. Very bad business!

Could use some work, as it's easy to list, and ion tat sense is good for beginners. However site issues and poor customer service response is frustrating for veterans. App works better than main site. Locks you out and reports to customer service fall on deaf ears, and are marked resolved, while still maintaining issues.

I ordered an item that arrived broken. No fault of the seller. The refund is still "under review" after three days. I sent pictures and all the info and there has been no response. An incredibly frustrating experience. I will NOT be purchasing through this company again. NOT recommended.

I ordered a Sure microphone from Mercari because they had (by far) the best price. When it arrived, it did not work at all. No sound coming through the mic. I did some research about this mic and learned that it may require an additional preamp. I purchased the preamp from Amazon and when it arrived, I tried the mic again using the preamp. Still no sound at all. I even went to a local Guitar Center store where they tested the mic and confirmed it did not work. At that point I contacted Mercari who stated that there are no refunds after the item has been reviewed. I had not reviewed the mic. Turns out Mercari reviews the mic for me after three days! Further emails back and forth have yielded no resolution.

If I had done more research, I never would have used this site to purchase a used sprinkler controller.
What was shipped was not what was described, not complete or usable. Their customer service was no help and their reasoning about denying my return was in violation of their stated policy. If any want to use this site they need to read the fine print and question the seller closely about the product, its condition and functionality.