Mercari

Terrible company never return emails will not refund my money for an item that i never received. Stay away

Its a cool site can find almost anything your looking for. I've never had a problem receiving my stuff.

This website is a scam. I am stuck with their useless product. They don't even return back their products

Buyer changed mind, returned item damaged. Sent photos of before and after. Sided with Buyer. Beware no customer service.

After receiving a broken item. I gave up after a week and twenty emails trying to return it. Avoid this like the plague.

If your letting people scalp Xbox series X's. It's pretty sad to let people do this to kids as well as adults... KNOWINGLY! I will not purchase ANYTHING from this site thank you

This site believes in taking care of and backing their sellers. They are a very easy platform to learn to use to sell your unwanted items.

THIS IS A TERRIBLE PLATFORM TO SELL ITEMS ON. AVOID IT AT ALL COST. I CAN SEE A CLASS ACTION LAWSUIT ON THE HORIZON FOR MERCARI.

I tried selling on Mercari for about 4 months ago. I had great experience as a buyer and seller. I wish I had used this app much sooner! Easy to post, offer discounts to those who like, your products have a chance to be shown on similar items, you get alerts of new likes, clean and easy interface. Seeing suggested similar products helps me in pricing my items. You can actually see how many people have liked an item and offer discounts. Daily you may offer for up to ten items discounts, it's optional of course.

I put alerts for items I want to buy and get them. Very easy to transfer the money to my bank.

I sell on other apps as well: Poshmark is too slow to sell, too much energy wasted in promoting, last year I had one sale!
The other apps I sell are OfferUp, where you sell locally and you have the option to ship. The next one is Letgo and Close5 selling locally, slow as a snail, but I like to have local presence. I am On Depop, I don't really like that, not a single sale for the past six months I have been there.
Overall, my number one place to sell is Mercari. Sorry to read the bad experience others are having.
A note regarding Poshmark: I had a girlfriend sell jeans for someone, and she had very bad experience. The buyer didn't like that it was professionally shortened, so the angry buyer cuts from the seams and returns! In the description she always has all the measurements, why would anyone be angry and cut and return? Did it fit or not? So it's a problem if you have someone ruin your item and return it. Specially if you try to do a favor for a friend to sell their stuff!
Luckily I helped her in mending the jeans. Once I heard that, I took down my expensive items off Poshmark. Recently I became Poshmark Ambassador and I am getting a lot of followers (two weeks now) but it has yet to translate to sales... let's see how this year will be there.
In the meantime, I am concentrating my energy on Mercari.

Money laundering! DO NOT BUY FROM MERCARI. They are selling merchandise that is not available. They keep your money and you can't get it back. They are involved in money laundering.

The shipment the customer shoud paid it but they charge me whene i reach team support they told me you can delate your account if you want

I've had nothing but good experiences with Mercari. I've received all kinds of wonderful clothes through their site.

You have to do your own homework and when you are trying to check if seller is legit or not only asking for Facebook profile they will accuse you of doing business outside of mercari and closed your account. Basically you can't check if the seller is legit person or a scammer, mercari are reading your msg and they will use their assumptions to ban you! They let sellers sell counterfeit without screening and check for authenticity I've seen many counterfeit items sold same price as authentic items and sellers claims it's authentic with fake Chinese receipt or stolen receipt but mercari never check or screen listings their shipping label insurance doesn't even cover full final price sale. A few sellers I see straight up said her item is authentic with receipt lol Chinese counterfeit receipt or got their bag authenticate by sending pic of authentic bag they found online most likely stolen from legit sellers only making sure their serial number and date code match which is not difficult nowadays for Chinese counterfeiter to produce same serial code or date code with high end luxury items. Then those pos sellers sells these counterfeit as authentic, but no no no buyers have no right to investigate because mercari want to eliminate the responsibility part as much as they can. Poshmark on the other hand they charge higher fee but anything over $500 sellers have to mail the item in to be authenticate first before the item is sent to the buyer.
So Mercari gtf out of this country if you want to do business here you need to protect consumers as well you can't be greedy and only protect those thief you get your 10% from! Your dignity is so low just for 10%

If u really want my advise stay completely away from this jerks for they do is rip you off your sales. They have insiders plotted in as buyers to steal from sellers then they ban you saying you sell counterfeit items. I recently started selling here and in two weeks I sold 11 items but there was buyer named Gurpreet Amelia Kaur, who purchased a Burberry scarf then received item and never rated for two days then finally responded item not as described. Despite several attempts, customer service granted her refund and I never received item. This buyer then posted my item for sale twice more than she bought it and I immediately reached out to the team and they did nothing but shut down my account claiming I displayed a counterfeit item for no just reason and come to find out the person responding to me from the team has the same last name as my buyer and they allowed her to list item as Not Sure Of Authenticity! That means they sell you all counterfeit items, use sellers by setting their families to act as buyers, don't pay you then shut down your account... STAY AWAY THEY ARE THIEVES

I have bought so many things on this app. Went well and smooth most times. It just all started the last 3 purchases. The first 2 of those never arrived they got lost in the mail. No problem I got fully refunded because it was no one's fault beside the mail company. But this last purchase I made was for a barbie dollhouse. I had never been treated so poorly by a seller JUST because I request a return for a refund. The house advertised that I paid for was not in any condition as described or looking like the pics. So seller said she ship 2 different boxes. I just received the first one and it's the main whole house structure. It's broken at many places on the structure of the house and it's filled with dead bugs and dirt. The second box with missing parts are the top floor and supposedly all the dolls and furniture accessories that were shown on all seller's pictures. Have not received that second box yet.

I politely asked to get a shipping label to send it back to seller because I said If I knew it was broken I wouldn't bought it in the first place. Usually normal professional sellers on here would review the pictures I sent them and would simply do the right thing.

Not in this case. In no occasion I misspelled or came out not knowing English. But my first name is pretty much Asian. This seller wrote me insults, discriminated me, bullied and called me names. I was baffled and shocked I wrote Mercari to see if they could please do something about this behavior and they simply dismissed the seller's behavior towards me even happened but they did offer that I can ship it back for full refund. I'm not asking for much but at least acknowledge the fact that this is unacceptable and not let their sellers behave this way when they are themselves in the wrong to begin with.

I can't believe this is happening and I'm certain it's not the first time this seller treats their unhappy buyers this way.

They send you the wrong size or product and then you are stuck. Never using this mercari app again. Don't buy from this mystery sellers.

I purchased an item on January 30,2019. Shipping label made, awaiting item. I can not find contact info for the seller or anyone within Mercari!

WARNING - DO NOT BUY FROM! Knock-off items, and NO CUSTOMER SUPPORT FROM MERCARI - sellers will block you if you ask about authenticity after purchase.
I had bought (2) - NEW GENUINE HP Q2612A Black Toner Cartridges and when I went to use them I contacted the seller and told them that both cartridges were printing black smudged lines across the document. I believed they were not original HP cartridges (as stated in the listing) and actually refilled knock-off ones and how can I remedy my issue - could they provide replacements.
I sent multiple messages to the seller to inform them of my issue and did not receive any response. They blocked me from asking further questions and now I get the message error: "You cannot buy, chat, follow, make offers, or like items listed by this user."
Mercari was no help when contacted as they stated they have a "3-day" return policy and said:
"Please note that Mercari users can block any user for any reason regardless of circumstance. I understand it does not seem like an ethical or polite thing to do, but it is not considered prohibited. Given this situation that these transactions are already completed, we can no longer process refunds and we treat these as the sales are final."
It was a replacement ink cartridge that I did not need to use until a few weeks later. Most on-line retailers offer at least a 15 day, if not a 30 day guarantee and most sites stand behind the products they provide for sale to protect the consumer from fraud.
So their retailers can sell an obviously defective or inferior product and as long as nothing is said within 3 days of delivery the buyer is out of luck. That doesn't seem like a good business model to protect consumers. In my books that's called a scam and does not give me a great deal of confidence in the sellers on the site, nor Mercari's credibility.

They make communicating with their customer service dept impossible. They offer no phone # to call. They only offer a pre assigned limited complaint response options list to choose from forcing u to pick a preset customer complaint topic which at times forces you to have to claim a false reason to even communicate with them. They limit the number of characters u can use in your message screen. They take days to respond. They rarely address the actual topic/ issue at hand. They run you around in circles when trying to file a dispute and address your issue. They close out dispute tickets without resolution. They take no responsibility in their errors that often end up in both buyer and seller losing out on products and money. They allow zero contact between buyer and seller to address certain purchase questions and clarifications via any other venue nor allow them to exchange contact info. They block and delete any message between buyers and sellers that they feel is against their policy. They allow no outside contact or exchange of contact info between buyers and sellers. If an order has an error for any reason they block and delete any communication between the buyer and seller disabling them the ability to straighten things out on their own. They are frustrating, unprofessional and their customer service rates a minus 10. Unfortunately they are one of a handful of online consignment platforms to choose from and their fees are ridiculous a $4 item ends up costing $20 after fees, taxes and shipping are included. Its only a good site if people are willing to pay in excess if $10-20 to purchase an item on top of the listing price.

There will never be enough room on any website for me too have room for all the words I want to say to rant about this ridiculous scam of an online Marketplace. There is absolutely no existence of customer service, there are a lot of people that scam on this website, it's very difficult to get a complaint resolved and worst of all at a whim if they decide to review your account have the right to delete your account which makes all of your posts listings and money inaccessible. The bad part is if you accidentally use certain words their computer system spits out a warning, after a certain number of warnings you are automatically deleted and or a review of your account will lead to having your account deleted. There is no room for innocent mistakes and you can end up losing money that you have sold products for because you won't have access to your account. Do not use the site. There is a reason why it sounds too good to be true. No they don't keep a portion of your money the way Poshmark does but there is a reason why Poshmark is legitimate and has good ratings compared to this absurd joke of a marketplace. One person that I know had her account deleted because she listed a box of Keurig K-Cups. I myself had my account deleted because I use the word inspired in reference to a $5 pair of earrings I was trying to sell. They are cheap inexpensive costume jewelry type earrings and I listed them for $5. God forbid, I said that they were Chanel inspired. Apparently the word inspired is a mortal sin. Instead of deleting the listing or telling me that that was against the rules they deleted my account and have prohibited me from using this site at all. I give this Marketplace less than a year before it shuts down... it's like my grandmother used to say if you don't start you don't have to stop. So don't start. Use reputable online Marketplace sites. It's websites like this that help a person decide for and discriminate which ones are worth trying to sell something online.

This is a legitimate buying and selling app. You can name your own price and give a option to accept or deny counter offers

They just decided to close my account for no reason and keep my money! No communication from customer service. Bunch of thieves! Be aware

WORST selling place possible. Buyer's BEWARE also... no website; no customer support; no phone number to call; STAY AWAY! They BAN people for NOTHING!