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Mercari

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Colorado
1 review
0 helpful votes
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SCAM
April 26, 2022

I ordered something on here paid for it, it was taken out of my account but never received it you can't get ahold of anyone to help buy from some where else

Date of experience: April 26, 2022
Ohio
1 review
1 helpful vote
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Going Downhill
April 19, 2021

I have sold over 3,000 items on Mercari, and another 3,000 on Poshmark/Vinted/other selling sites. I typically preferred Mercari because of the cheaper shipping options which enticed buyers, as well as a lower commission taken by the app (10% versus 20% by poshmark). For the most part I've had an overall okay experience with the app, when things go smoothly, but when they don't, they REALLY don't. The app ALWAYS favors the buyer, no matter the circumstance. I sold a pair of leggings, photographed every angle and a buyer told me that I told them a different color, even when we had zero communication about the color. She simply just wasn't happy with it, so they let her return it. Another buyer bought a lot of 50 items from me, one of them had a flaw, and she returned them, not returning all of my items with it. Customer service is absolutely horrible and takes days to respond, but if you are the seller, consider yourself at a loss because they never, ever take the sellers side. I've even had people cut holes in items I've sent them, and Mercari allows them to return it. I've lost so much product and money on this site, that I can't afford to sell anything more with them. Mercari is the Walmart and Poshmark is the Target (a little pricier but well worth not having to deal with people who are cheap and trashy). Taking my business elsewhere and I suggest every one does the same.

Date of experience: April 19, 2021
Massachusetts
1 review
4 helpful votes
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Bottom line: i had a 40+ positive rating. Some dummy in their office agreed to allow someone to return something to me that was described 8000% accurately, and refunded the scammer $800 prior to the items being returned. I video taped and posted on YouTube the opening of the returned packages. One was empty, missing a $675 bracelet. I thought uploading a full youtube video of myself picking up the packages, opening them etc AND pictures would be proof enough for them to protect me, the seller, and reimburse me. NOPE. INSTEAD they said I didnt provide enough proof and took away my selling privileges - because THEY WERE WRONG / MADE A MISTAKE. I posted a YouTube video that can be observed by looking up Mercari scammer rip off and I will be posting many more and taking any legal action I can against this company

Date of experience: January 26, 2017
Washington
1 review
1 helpful vote
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Very disappointed
January 2, 2023

My one purchase experience via Mercari was very poor. Product was misrepresented, domestic shipping took 4 weeks, Mercari service non-existent. I will never again purchase through this vendor.

Date of experience: January 2, 2023
Georgia
1 review
5 helpful votes
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Waste of time!
January 11, 2018

I have had three transactions in a row cancelled by Sellers *after* I paid via PayPal balance! What a complete waste of time! I am sticking with e-Bay!

Date of experience: January 9, 2018
Mercari R. Mercari Rep
over a year old

We're sorry you've had multiple transactions cancelled by your seller! Please note, sellers with a high rate of cancellation are subject to suspension or deletion. We apologies for your experience, and hope you will give us another chance in the future! Thank you for your feedback!^DE

Pennsylvania
1 review
0 helpful votes
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I wanted to close my account, meaning delete, erase everything. Mecari WOULD NOT allow me to delete it because I had 70 CENTS in my balance. They demanded I spend it or sale more because I could only close at ZERO BALANCE (and $10 was the max withdrawal). They have NO customer support phone number so messages went back and forth and all they offered was "just delete anything you have for sale" (all 35 items individually each!)!

Date of experience: September 17, 2023
North Carolina
1 review
11 helpful votes
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I ordered a hair care product and I received AN EMPTY CONTAINER! I contacted the seller who suggested that I repost it on Mercari and they would re-buy it. Sounded way too complicated and just wrong to me. So, when I tried to return it for a refund, there was NO link to a form to complete the return process. JUST STAY AWAY FROM MERCARI! Very disappointed: learn from my mistake and STAY AWAY.

Date of experience: June 25, 2020
California
4 reviews
25 helpful votes
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Divina
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Divina
Divina
1 review
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Published 3 hours ago
Updated 2 seconds ago
Not too good for sellers or buyers
The sole of my boots came off the 2nd. Time I wore them. Mercari policy says you can not return them after you've given a review or 3 days past the date you receive the item. Also, there's literally no way to contact Mercari, even through email.!?
Thankfully the seller was really cool and helpful. They told me they had to reach them on. Facebook messenger. They were so nice about it I looked into shoe glue and decided to fix them myself. They fit well which is difficult for me.
So again, if you find a. Good seller then it's worth it. If not, stick to other selling sites.
I've also heard it's easy for sellers to not get paid on that site. They only get paid when the seller leaves the review. It's bizarre. It might work if people could contact them.

Date of experience: November 22, 2018
Mercari R. Mercari Rep
over a year old

Hello Divina,

Thank you for your feedback regarding the app. We're sorry to hear you had difficulties reaching out to our Support Team about that issue with a recent transaction, but are happy to hear that you were able to work everything out with your seller!

Please rest assured that you can contact us directly anytime via the in-app Help Center or by email at contact@mercari.com. As you know, we can also be reached via Twitter and Facebook as well!:)

If you ever experience another issue on the platform or have any questions or concerns, please don't hesitate to write to us again so we can follow up with you directly.

Thanks for your understanding!

Best Regards,
Team Mercari

Indiana
1 review
8 helpful votes
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BAD APP
June 16, 2017

IVE HAD A MERCARI APP FOR OVER A YEAR AND MY DAUGHTER CAME HOME FROM COLLEGE AND GOT HER OWN ACCOUNT WITH THE SAME ADDRESS AND MERCARI DELATED BOTH. MULTIPLE PEOPLE IN THE SAME HOUSE CANNOT HAVE ACCOUNT THEY WILL SHUT DOWN WITHOUT NOTICE. I HAD OVER 200 ITEMS LISTED WHICH TOOK HOURS TO PHOTOGRAPH. TOTAL BS APP

Date of experience: June 16, 2017
New York
2 reviews
2 helpful votes
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They don't stand behind buyer! I got ripped off from name brand 4 less (seller) for $403!) I bought a phone and she is a scammer! Buyer beware of this site! Also be ware of seller!

Date of experience: April 21, 2019
New York
4 reviews
10 helpful votes
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Professional thieves
April 10, 2017

Just please for your own sanity stay away from this site, let go, ebay, offer up, poshmark are wayyyy better after you ship your item to your buyer you have to wait until later the item is delivered OK so now I can get paid right? NOPE I was wrong lol I have to beg for a review from the buyer if they don't reply I have to wait 4 days after delivery to now ask a member from support to "investigate" buyer and they can submit a review for them on behalf of them, now after that they reply a week later to release your funds but wait lol its available on there site so you can shop on their site if not you can ask for a bank transfer which takes another week the point is I'm still waiting for payment and my item was delivered on 03/04 please I give details because it's so not worth it and non existing customer care

Date of experience: April 10, 2017
Pennsylvania
1 review
4 helpful votes
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Bad Business
September 20, 2018

I purchased my items 20 days ago from a seller named Jessica Dont buy from her I think shes a scammer she takes the money and you never here from her again. The site is very hard to get around and its almost impossible to get a hold of customer service. The number on the site is no longer in service when you click on something it takes you no where. Unless you have money to throw away DONT SHOP HERE! I have been shopping online since 1999 and never had a problem until now. I even shop China and I havent had this kind of issue. I didnt lose allot of money this time but I hate a thief so I had to do this review. As a matter of fact I will be contacting the BBB tomorrow.

Date of experience: September 20, 2018
Georgia
1 review
2 helpful votes
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Mercari is a scam
October 31, 2017

Mercari is a hypocrite they sell dangerous products like fake make up for example the Kylie Jenner lip kit anything to do with Kylie Jenner we are making 10% with every sale but claim you are not to alarm to sell these type of products if you sell something on there and its legit somehow they screw you if I fire claim something thats not true they go ahead and refund the money to the buyer You lose out on your products for example I sold a brand new pair of sneakers with tags and its original box by her claimed they were ripped Mercari granted them their money back And told I have to discard the sneakers so I lost out on a pair of brand new sneakers never received any money

Date of experience: October 31, 2017
Mercari R. Mercari Rep
over a year old

We apologize for the negative experience you have been having with Mercari. We do not allow the sale of counterfeit items on Mercari. If they are listed and sold, this is because a Seller possed the item as authentic. If you receive an item like this, contact us right away so we can resolve the issue and deal with the Seller. As for your sneakers, we would love to make this right for you and review the issue you've had. Please send us an email to. contact@mercari.com with the item ID for your transaction and we will be happy to take a closer look! Thank you!^WM

Georgia
1 review
0 helpful votes
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Bought an item, the dumb seller sent the wrong item, I cancelled the order they threatened to not return my money if I left a negative review, I screen shot the email from them, don't buy from them, not worth the Hassle, they wanted my to wait for them to return my money, it was already 1 week of waiting on the item, I called my bank the same day, I did sent the item back, buyer be aware, they are not worth it

Date of experience: October 11, 2021
California
4 reviews
0 helpful votes
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Dishonest
December 4, 2021

They refuse to refund my money on a vase that was broken in shipment. They delayed the process until we were past the time to request a refund then stopped contact. The seller tried to help...

Date of experience: December 4, 2021
New York
1 review
1 helpful vote
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Wish I could give them ZERO stars. I am a seller on Mercari, have over 400 reviews all 5 starts, not a single 4 star or less reviews. They closed my account saying i sold unauthentic items. Seriously? I have over 400 reviews and you guys think i sell fake stuff. They listen to those fake accounts where they offer you 70% less for your items that you are selling amd you dont accept they report your account. And stupid Mercati fall for it. GARBAGE COMPANY. NO PROTECTION FOR SELLERS AT ALL. IF YOU TRY TO SELL.YOU DESIGNER STUFF, RUN AWAY FROM THIS COMPANY. AGAIN GARBAGE COMPANY. HOPE THEY GO out of business

Date of experience: January 11, 2023
Nevada
1 review
0 helpful votes
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HORRIBLE SERVICE!
June 24, 2022

HORRIBLE SERVICE! I have had two transactions with Mercari... AND BOTH WERE TERRIBLE! When you contact their customer service for assistance... CRICKETS. NO HELP AT ALL! Tried it twice... THERE WILL NOT BE THIRD TRY. THEY LOST MY BUSINESS! I WOULD SUGGEST USING ANOTHER VENDOR FOR PURCHASES! It's all good... until it's NOT!... AND IT'S NOT!

Date of experience: June 24, 2022
Kentucky
1 review
0 helpful votes
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SCAMMERS
April 2, 2024

Mercari will take your money for made up fees that are not legitimate! Avoid using this site. They are dishonest and you will lose your money and your items!

Date of experience: April 2, 2024
Missouri
1 review
3 helpful votes
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They don't want to listen to you. I bought alot off them. I always paid with credit cards. 3 actually. I have 9 orderes that they are not going to give me my money for cause I don't have a checking account. They suspended me for canceling a order cause the buyer has a right to cancel if the seller doesn't ship with in 5days. I have that in wrighting. What can I do to get my money back.in have credit cards receipt that's all an emails from them that I paid but never received.

Date of experience: May 8, 2017
Oregon
1 review
0 helpful votes
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Fraud
October 22, 2020

Please do not buy from this company. I bought a chair from Mercari and paid in full to Mercari. However, now Quill is requesting me to pay up but Mercari didn't pay Quill.

Date of experience: October 22, 2020

Overview

Mercari has a rating of 1.2 stars from 2,394 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mercari most frequently mention customer service, credit card and phone number. Mercari ranks 588th among Marketplace sites.

service
946
value
845
shipping
838
returns
825
quality
799
This company does not typically respond to reviews
+1270