Mercari

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California
1 review
0 helpful votes
Follow Cheryl A.
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Not as Described - Vinyl Album
November 29, 2021

Purchased a Lynyrd Skynyrd Second Helping vinyl lp from House of Vinyl East described as GOOD. It's actually scratched, dusty, fingerprints... NOT good. Tried to get help from Mercari and they denied it. Last purchase on that site! Tried to add photos here, but they are too big for this site...

Date of experience: November 29, 2021
California
1 review
1 helpful vote
Follow Kourtney I.
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Do not use mercari to sell/buy your items! This was the worst trade/selling/buying app I've ever used. Not only did I get scammed multiple times (yes, I was dumb enough to keep trying), but the customer service is terrible, rude, and so unhelpful. I 'sold' items and when I sent them they 'got lost in the mail' and I lost my money and the item :(. When I purchased an item, they were so damaged and not as described in the listing. I am honestly so disappointed with this app. I'm sure that most of the reviews on here were written by mercari staff or people paid to leave a review. Trust me, I am trying to save you!

Date of experience: August 4, 2017
Pennsylvania
1 review
1 helpful vote
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There is no protection for Sellers when it comes to unfair false ratings and giving the buyer rights to return items that was greatly detailed and photographed. Mercari ignores the rights for Sellers and always take the side of the buyer when they are at wrong. They also give the buyer 7 days to return item instead of 3 days they inpatient about the seller sending the item. It a waste of time and money when Mercari doesn't review the Seller's side of the sale. They even allowed a buyer to return lotion that was opened. It's unfair to us Sellers this way with price hikes like 3 times a year of their selling and processing fees and on top of their shipping fees. A very one sided unethical company.I'm

Date of experience: July 10, 2023
Illinois
2 reviews
13 helpful votes
Follow Amy S.
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I purchased a smart watch on Mercari. I learned my lesson. I had asked the buyer what the model number was & if it was up to date. I get told yes. I receive it and see that it was made in 2011 & not capable of syncing with my Google Pixel. I contacted Google support & if the watch was the newest version in (which is what I was told) then it would have worked. Or if the seller ever did an update. I contact Mercari & get told that I had to ask for a refund. I end up going back and forth with the seller because 'they do not do refunds.' All the selling apps have hard to reach customer service but Mercari does nothing. They make you do the work. Ideally, if a person sell a non-functioning item, the buyer should not be forced to hollar or be out money.

Date of experience: January 9, 2019
California
1 review
1 helpful vote
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I have been selling and buying on there for 2 years, have purchased a few fake items and didn't find out until too late, but after a lot of work and my money got that fixed, but now I was out of town and they are asking for my identity I never give that out and no need to, so wouldn't and my account is now closed, no reason at all! After I spent thousands on there and sold a lot too for them. They are the worst, I would stay far away, there are many other sites that treat you much better, 0 stars for this horrible company.

Date of experience: July 5, 2021
Maryland
1 review
1 helpful vote
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USA CUSTOMERS BEWARE!
January 10, 2024

Fraudulent company, asked for my social security number and government ID, just to purchase one item. This company is a Japan based company. Also a friend of my signed up, and within a week his personal identity was stolen, and he only provided his personal information to mercari.

Date of experience: January 10, 2024
Maryland
1 review
0 helpful votes
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Not Professional
October 3, 2022

I purchased a coat a few days ago. I received confirmation of my purchase. One hour later I received an email telling me that my order had been cancelled. I was not given a reason. I tried contacting Mercari by phone. No human was available. I tried a chat. No one was available to chat. And there was nowhere on their site to leave a message. I tried to message the seller. That didn't work either. All that I wanted to know was why my order was canceled. This company is impossible to get in contact with and they do not operate professionally. I will never do business with them again and I would not recommend them to anyone. I'm still waiting for my refund.

Date of experience: October 3, 2022
Texas
1 review
0 helpful votes
Follow Donice L.
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It is virtually impossible to get help if you have an issue with an item. If the seller will not fix it then your stuck. There is a "contact us" listed on the bottom of the website but it is worse than trying to get to a real person on one of those robo calls. Buyer beware! Buy at your on risk. I am warning you now. You will be the next one leaving a bad rating soon because I thought it would not happen to me and here I am.

Date of experience: October 19, 2020
Florida
1 review
3 helpful votes
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Product sold not as described and does not even come to close to requested. Seller used bad faith in selling practice and Mercari ignores the issue. I purchased an item for a my specific vehicle and in the product description states that it is for my specific vehicle. Product was sent to me and when arrived it was completely wrong (not even close to the described intent). I emailed the merchant right away upon receiving the product and their excuse is they can't return a product because it doesn't fit. If I made the mistake in not asking for a specific product and not verifying the description of the product I would quite understand and take full responsibility for my mistake, but that is not so. The Seller purposefully misled me (the buyer) and the merchant who should be an impartial mediator do not want to rectify the issue. My money is hard earned and I refuse to be cheated of it.

Date of experience: April 11, 2019
Washington
2 reviews
0 helpful votes
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Worse than Poshmark
November 18, 2022

The customer service is worse than Poshmark. They take less of a % but it's not worth dealing with the incompetent customer service in my opinion. They took down a listing I had that was warning others of someone scamming people on the site. They don't care because either way, they make money.

Date of experience: November 18, 2022

Overview

Mercari has a rating of 1.2 stars from 2,392 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mercari most frequently mention customer service, credit card and phone number. Mercari ranks 588th among Marketplace sites.

service
945
value
844
shipping
837
returns
824
quality
798
This company does not typically respond to reviews
+6