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Mercari Reviews Summary
Mercari's reputation is marred by significant customer dissatisfaction, primarily due to issues with product descriptions, return policies, and inadequate customer support. Many users report receiving items that do not match their descriptions or arrive damaged, with little recourse for refunds. Complaints highlight a lack of effective communication from both sellers and the platform itself, leading to feelings of frustration and mistrust. While some customers appreciate the streamlined buying and selling process, the overwhelming sentiment indicates that unresolved issues and high fees overshadow any positive experiences, suggesting a need for improved customer service and clearer policies.
This summary is generated by AI, based on text from customer reviews
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The sellers advertise one thing and send another, you cannot refund if you have already gave a review. You can never get in contact with customer service and this site sucks! Stick with amazon and eBay.
Bought an item while on vacation, came home after your pathetic 3 day return window and now you wont even give me the option to return my item that doesnt work on the year model stroller that it says it does. Your site is crap!
Claimed they got a notice from the company that owns Elf On The Shelf Dolls claiming I was a fraud. I sent in 3 receipts showing that they were authentic and then they replied 13 days later and said buying off Amazon didn't mean they were real. Problem was, I never sent in an Amazon receipt. The idiots never even looked at the receipts and are lazy scammers. Their help center is a joke and when I said I wanted my account reviewed, they told me if I listed another LEGITIMATE ELF ON THE SHELF DOLL, they would ban me for life. They are the laziest people and do nothing to help legitimate sellers. I had a friend list my Elf On The Shelf Dolls with all the same info and they've remained up on her page for 3 weeks without one warning or "possible ban" from Mercari. They also upcharge on their shipping rates, as I went to USPS and Fedex and confirmed that their rates didn't go up as much as Mercari stated. You can only reach them after 1pm from the USA bc they are based in China. They know the US Courts can't do anything to them, so they just continue to threaten their Sellers and steal the money that should be going in our pockets. Buyers can complain all they want, but I'm honest to a fault, and I've been majorly screwed over by other Sellers who will leave poor reviews to threaten your rating. Mercari is a complete SCAM. SELLERS AND BUYERS SHOULD BEWARE!
I tried to purchase Maclaren Twin stroller on Mercari from user "wally27". I negotiated the price and the seller confirmed the purchase. The seller shipped my order but canceled it within one day because "barcode does not scan". The seller also blocked my account so I cannot buy or message him. But the stroller was still available for purchase. So I used my husband account to try to buy it, this time for full price. The seller canceled the second order within few minutes and blocked my other account too. I am already talking to Mercari to cancel the "wally27" account and any other accounts associated with this person*home address.
As a seller, its not a good platform. They constantly remove items due to categories, the moderators remove items that are authentic and if you go against them, they ban you. I had about 4 different accounts to sell and eventually went to PM full time. As a buyer, I bought only stickers since that's all I trusted to buy lol They also will close your account with a balance and keep your money. That's pretty pathetic.
I ordered a game system that did not come with the games posted in the ad. You n notifying the seller, she said she would repost the game so I could purchase it. Wait. What? She just did a bait and switch on me and now she will get payed again for a game that I already paid for. Also, I waited so long for her to ship it. I ordered a game from another seller and received it in two days.
I do not like how we are forced to review an item in three days or they automatically give the seller 5 stars. I rated this seller at 2 stars which was me being nice.
After she saw my rating she started sending me threatening messages. All you have to do is send the buyer what is in your post. It is pretty cut and dried.
As a seller, I sold 5 items with no issues and no complaints. Had the money in my bank account the day after the buyer rated the transaction.
I have since deleted the app and will not be using it again.
I've made countless sales, and not 1 issue.
I get paid, and buyers have 3 days to dispute anything after delivery.
As a buyer I have come across a very big issue having sellers ship Items. They are supposed to have 3 days to ship it. If they don't a buyer is to get the option of canceling the order. However, sellers mark. Items shipped (when they haven't), at which point Mercari gives 7 days from the sell date for the item to arrive, before issuing a refund. I currently have been waiting 8 days, a couple days ago I contacted them and they told me to wait until today, at which point, if it's not arrived or started tracking they would cancel. I contacted them and a different rep told me to wait until tomorrow. They keep putting me off because they "take the seller at their word" they shipped it. What about my $ and my value? Extending the date when for no reason?
First 3 photos from first correspondence. Following are from today.
It was my first time purchasing on their site, made two purchases soon as I paid for the 1st one the seller inboxed me stating they made a mistake listing the item and it had sold awhile back? Wth seller stopped responding and I never received my item. The next seller never even tried to ship the item. I was suspended after doing a charge back. Sellers are still up and selling. This has to be the worst platform for buying and selling please stay away.
Please reach out to our in-app Help Center or email support address at contact@mercari.com and we'll be happy to sort out this transaction issue with you directly. Rest assured that we'll be able to cancel the transaction and reimburse you for your payment in the case your item never was shipped by your seller. Thanks for your cooperation and we look forward to hearing from you!
Best Regards,
Team Mercari
I have been waiting on a side table for 3 momths. 3 months. Yhey take your money and offer no help. DO NOT TRIST THEM. THEY ARE A COMPLETE FRAUD. Is 0 a rating. That's what I would give it.
It's hit OR miss on an extreme scale with this app.
The tech support is kind-of okay after having to research HOW to use it.
Buyers & Sellers HOWEVER... that's an integrity issue of the individual... yet Mercari should protect merchants from the types that sell junk (hurts the marketplace) as operational & buyers that constantly cancel... or low-ball offer (hurts the marketplace).
Mercari doesn't only charge 10% for completed sales as they claim, though... you'll get hammered by their S&H system in overcharges.
My first ever complete purchase was glowing because of a great seller nonetheless.
STILL ***(3) overall
Thank you for the updated review and we appreciate your bringing these issues closer to our attention. Regarding the community, we're working hard to improve reliability and safety of those members both buying and selling on the marketplace through a number of programs, features, and data. Additionally, although we try to keep our shipping rates as low as possible, we might recommend choosing the Ship on Your Own option if you can find a better shipping rate with your carrier. We hear your concerns and will take careful note of them as we continue to improve the marketplace.
Best Regards,
Team Mercari
I've sold a whopping 2 items, I can't get the money I've "made", my items are mailed out... so I now have no money for items I sold.
To make matters WORSE, they make it so sellers cannot track, update OR complete transactions in favor of the payment received for goods "sold".
Basically, a buyer buys at inflated sale prices where MERCARI collects money for overcharged to the seller, overpayed shipping to the buyer & the seller STILL receives NO monetary compensation for services rendered.
This "business" has to be run by progressive liberal socialists... PROOF FOR THE OFFENSIVELY OFFENDED?
The merchant makes NO MONEY.
ITEM:
NHL Santa Official Figure https://item.mercari.com/gl/m13863853859/
I have a whopping $5.80 balance I cannot use at all.
Do this to 10,000 users & they've taken over $58,000 (not to mention the hundreds of thousands of dollars "lost" in shipping "fees").
It's a racket.
BEWARE!
This site is complete bull$#*!! They are a fraud and a scam! Their customer service is complete $#*! and they will do everything to screw you over! Go anywhere else, buy and sell locally is need be, but this site is TRASH
Don't expect HELP from the Help Center. After literally spending $6-7k over the last 3 months, I was accused of being a liar over two missing packages totaling $16 and $12. Very poor customer support.
We're sorry for the poor experiences you've had with our support team, Sharon. If we can give any specific transactions a closer look, please don't hesitate to reach out to our email address at contact@mercari.com for direct follow-up. We look forward to hearing from you!
Best Regards,
Team Mercari
Seller CCellison sent me fake Louis Vuitton purse. I was lucky enough to be refunded, but if you click "item received" or rate seller your item is no longer able to be returned. They're still letting user ccellison sell on the site when she is clearly a fraud. There is no way she couldn't have known the purse she sent was fake. It even said "Rackaged in France"
I purchased an item on the site and was immediately informed that it was no longer available. Stay on eBay!
We're sorry for the experience you've had with one of your orders. Because Mercari is unable to guarantee a seller will ship a purchased item, we allow them to cancel transactions if they have troubles sending it off (so buyers can be reimbursed as quickly as possible). Rest assured we do watch and penalize accounts should they have a large number of unwarranted cancellations, though. Also please note that once a transaction is canceled, you'll automatically be reimbursed in your original payment method. Don't worry, your money is in safe hands. We won't release payment until we confirm the item has been delivered to you.
Best Regards,
Team Mercari
I have been a member since 2016 this is a crap site the buyer can get bad reviews because the seller gets the last rating if you have a problem with a purchase and put less than 4 star's the seller can give you 1 star and mess up your buyer score it's not fair and most times the seller won't ship your items with no penilty and you are stuck waiting for ever for a refund don't waist your time on this sight!
I sent the wrong item on accident and refunded the buyer. I went to email the buyer but mercari turned off the chat and now I can't explain what happened! I've emailed mercari TWICE and get a stupid response about the buyer has been refunded.
This site is a joke
I thought I might sell on Mercari but after u add the ridiculous rate for shipping, you're either going to lose $ 11 for shipping your 1 pound item or lose a sell because no one in their right mind is going to pay these outrageous shipping charges!
The seller didn't follow Mercari shipping guidelines and all my products arrived damaged but Mercari refused to refund me and ended up having to file a credit card dispute which my bank resolved and I got my money back over a month later and after hours on the phone with Mercari customer service and a hour with my bank.
Skirt arrive and unwearable.
Mercari refused to refund my money even after filling out their endless form and sending 4 pics which they demand
Please note that you're able to request a return in-app for any order you receive by going to the Order Status screen, tapping the question mark in the top right corner, and selecting “How to request a return”. Our return policy is that a buyer may request a return within 3 days of confirmed delivery if the transaction has not been rated and meets one of our return criteria.
Although we're unable to process a second return claim or review return decisions, we'd be happy to take a closer look at your transaction or account via the in-app Help Center or email support address. If you have the time, please feel free to reach out so we can assist!
Best Regards,
Team Mercari
From the business
This is Mercari: The Selling App. The fast and easy way to sell or buy almost anything.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for this experience and can imagine your frustration - as every item on the app should be on-hand and available at the time a listing is created. Because Mercari is unable to guarantee a seller will ship a purchased item, we allow them to cancel transactions if they have troubles sending it off (so buyers can be reimbursed as quickly as possible). Sometimes this also means that sellers aren't completely honest in their reasons, but we do watch and penalize accounts should they have a large number of unwarranted cancellations. We appreciate your feedback, and look forward to hearing from you via the in-app Help Center or email support address.
Best Regards,
Team Mercari