Mercari

The order arrived today. It was a larger box than I expected. Inside was my product and nicely folded brown paper not crumpled or folded too much. Then beyond that was the two items. Both were bubble wrapped together and underneath all that bubble wrap was each piece individually wrapped an excessive amount. If this package fell out of a plane at eight hundred thousand feet, the items inside would still be intact! Gosh! The shipping and handling is far cheaper than what is to expected of this high quality packing work. It took a bit to unwrap everything but was well worth it. Kinda like an extended Christmas morning with just one box. So happy to see this come in like it did. Thank you Mecari for going above and beyond!

I made a purchase but the product was not same as the seller has described. So I contacted the seller(not the company) and the person was extremely rude! So I contacted the company to request for a return. They asked me to send bunch of photos to prove that the product isn't as same as the seller has described and I did. But it was denied. What has happened to customer service? I'd give negative 5000 stars to this marketplace if I could! I'm 1000% done with this place!

Was psyched to find this seasonal item from christmas and Never received confirmation or any advance communication but money was taken out immediately. I had to search & question (no way to get in touch with seller on this site) for two days until 5 days after I found a message on site stating ONLY "Seller could not ship item" That's it. No reason. So they have $135.00 of mine with a vague explanation of your money will be returned in 30-45 business days. Holy rip-off batman! Out of the blue my purchase and money are gone. This was my first time using Mercadi... and the last. Hope I get my hard earned money back so I can find another pallet.

Mercari is lousy when it comes to returns. I bought a basketball jersey from a seller named Ashley******* that was posted as a mens XL. When I got it it was a kids jersey so I went through the proper steps to return it. Both the the seller and the site refused my request and left me paying an inflated price for something that is worthless to me. They claimed it was their policy to not accept returns for this fraud. So in my eyes Mercari is a platform that allows theft by deception. If you use this site please be careful because because they are buyer friendly and only protect their commission.

I have bought only two items using this app, and BOTH of them were bad. The first one sent me the wrong size of jeans that I bought, so useless. I've sent them back, and who knows if I'll get either my money or the correct pair of jeans.

The second item was completely different than what was pictured, and in the description it was half correct. Once again, useless.

I just sold one thing a few days ago, so we will see if I'm actually gonna get my money or not.

Aside from all that, the code on which the app runs is clunky, I ran into all sorts of interesting problems and errors just trying to upload pictures that are required to return an item. After four different attempts of throwing errors and starting all over again, using different devices, it finally worked... very very time consuming and simply unnecessary.

There's too many apps out there that do the same job WAY better.

I'm new to mercari and thought I'd give it a try over ebay, my two purchases went terribly wrong... first order got lost, tracking said delivered same state as the seller go figure (probably scammed me) and second order was just randomly canceled, no communication to me whatsoever. And now I'm out $60 bucks waiting on mercari's investigation before I can get my money back... its been a terrible experience! I'm going back to ebay.

I'm sick and tired of the sellers canceling my orders. Do they get a higher private offer? Why not give me first rights to reject? It's obnoxious and bad business! MERCARI needs to tighten this problem up. I could have purchased the same thing somewhere else in a timely manner but I forced to wait to see if the seller is going to flake out. See ya Mercari... there are much better sites that are reputable.

I bought a lamp advertised as Like New, but got one that didn't work, had a big dent and several small chips. It wasn't the one in the photo and that fact wasn't noted. It had to go back. Mercari doesn't enable buyers to Review sellers who perform badly. And, Mercari's policy is that buyers get a full refund to original form of payment if they receive damaged goods, but they gave me Mercari credits and wouldn't reply to my emails afterward. I will never consider buying on Mercari again and wish I'd read reviews before doing so in the first place. Hard to believe they remain in business, with such terrible customer service.

First time using this shopping place and the last time. I should check reviews before buying,
One of the Bose Companion Computer systems was great. The Other... Oh my, The controller cable was damaged, not by shipping but seller had to know it was damaged and non - operable before packing. So I went on-line to return and the piece was listed as " Stolen " I clicked every button to find the link to return. 1 hour later - Impossible! You can't get an answer. I looked@ Mercaris feedback, pitiful. So I'm out 200+ dollars, Folks please don't make the same mistake, Customer Service Sucks!

So i took a chance and placed an order for a hard to find item. Yea, it was too good to be true. 12 days later the item is still processing though I got an email that stated it would ship in 3 days. I initiated communication with the seller through Paypal inquiring when the item would ship. The next day I got a refund with no explanation about my order. However, I was told if I don't use their help section in the future- my account would be suspended. Buyers proceed with caution with this company.

A buyer bought an item from me and then had buyers remorse so they reported to mercari that it was not authentic without checking with me or discussing it with me they allowed the buyer to return it it was a very simple case of buyer's remorse a lady bought it for her husband and he was pissed because she paid as much as she did for it mercari is a bunch of idiots! Deleted!

Be aware that Mercari is hit and miss. If you hit enough returns, they don't tell you this upfront, but they will start to deny your cases. This makes it rather unsafe to buy from them unless you're very sure of what you're expecting, or you're open to the possibility of getting jipped. I just tried to return a stained item and they denied my request (I was a loyal and consistent customer who barely asked for returns in proportion to how much they rated five stars). So, just beware of this happening to you. They can be a deceitful company sometimes. Also, certain sellers are combative and defensive, and may harass you if you start a return case, so keep that in mind and don't give into their bullying.

I just received my first package from Mercari and I'm very satisfied. Item arrived only 2 days atter i ordered, perfectly packaged and exactly as described. I have couple of items posted on my profile for selling so let's see how that goes, but so far I'm loving this app. It's very easy to use and has a lot of nice, inexpensive stuff. My purchase was a moto jacket, new with tags, perfect condition for only 14 dollars shipping included, plus i took advantage of 5 dollars off the app gave me for being a new member so i ended paying only 9 dollars :D

Found an IPhone 11 order pro Max that seemed too good to be true, took my chance and ordered one but seller canceled and refunded (as of right now I'm still waiting on funds), seller posted another one for cheaper and when I ordered she did the same thing. She then gave me a phone number to text which I did with no response. If it seems too good to be true, it just might be. Some sellers seem legit, they usually sell items that are similar to eBay, offerup, (market level) but for the cheaper ones just beware. Canceling my Mercari account due to many scammers