Mercari

No matter what has happened, you cannot reach anyone there--it is frightening! I had someone hack my credit card and order items and the police tried to contact them and couldnt call them. It is an out of control sight with a few honest people on it but because there is 100% NO WAY to reach anyone if you are cheated in any way you are out of luck. Worst app ever :(

At first I loved this app. But then, after I had just sent out three shipments, they flagged my next post as "counterfeit" and said they were terminating my account. The only way to get paid would be to give them my bank account information for "direct deposit". Um, no! And they never gave a specific reason for considering my products as fakes. They had "warned" me previously on other items due to other users flagging them... But didn't give a reason. This is a scam to get your bank account number or to steal your items as they hold your money in escrow. If they terminate your account then they get to keep the cash. So I'm out three authentic designer items worth hundreds and never could get more than a generic automated response.

I sell contemporary and designer handbags. Recently a buyer had buyer's remorse and decided to state that a bag that she purchased from my store was fake. The item came directly from Saks Fifth Avenue and was in no way fake. Mercari completed absolutely zero research and decided to side with the buyer. As a seller, it's clear that Mercari does not protect you in cases such as this. This is how scammers infiltrate the market with fakes. Who knows if the seller will even send the real bag back. After the case is closed, I'll be closing my store and focusing on EBay and Poshmark exclusively. Ebay and Poshmark actually take false claims seriously and support buyers in cases such as this.

I have been selling on Mercari for a few years. Their support staff has gotten really bad lately. They provide no support to sellers! They copy and paste the same message and don't listen to your complaint. Lately, there have been more buyers that are terrible. These buyers blame the seller for USPS delivery problems, high prices, and give low ratings. These problems are beyond the seller's control. Mercari support do not support the sellers in removing these bad unreasonable reviews, including damaging reviews. There are also "Karens" that have become a growing problem as buyers such as Karen Geisler from Matthews, NC and Jill Irvin from Newnan, GA. I won't be selling here anymore due to lack of Mercari support. I recommend selling on other selling platforms that provide more support for their sellers. Hope Mercari goes downhill.

I posted some vintage items and apparently one customer didn't like them and complained. They were pins featuring a little african american girl eating a watermelon, 1940's memorabilia. I'm African American, why allow some historical items and not others. I don't like how they pick and choose what you can sell and what you can't. Then most of the responses are automated it's like talking to a robot. Try Etsy or Ebay instead, not Mercari

I purchased 6 bowls to match a set I already have. When they arrived, they were a totally different color than in their pictures. Mercari denied my request to return the bowls even when I sent them the pictures of the color discrepancy. Lesson learned, stick with companies who have good customer service and allow returns. There are PLENTY of retailers, Amazon, Walmart, Home Goods, Target, Wayfair, etc. that you can purchase online and return!

I bought a Louis Vuitton bag that they claim was authentic. Had it for one week and the handles fell apart and the bag is a piece of crap and Mercari said because I rated the buyer already they can't do anything about it. It's a fake bag and I spent $500 and they told me to go screw my self! Bad bad bad customer service

They advertise wrong sizes on their website and refuse returns after that. They create so many hurdles to returns that it's not worth it to take the risk of receiving a wrongfully described item. For instance they will not accept your returns if you do not send a number of pictures within 24h and they never tell you that. Be extra careful when buying here because you will not be able to return anything you buy.
Worst customer service ever, rude and unhelpful.

As a seller, its not a good platform. They constantly remove items due to categories, the moderators remove items that are authentic and if you go against them, they ban you. I had about 4 different accounts to sell and eventually went to PM full time. As a buyer, I bought only stickers since that's all I trusted to buy lol They also will close your account with a balance and keep your money. That's pretty pathetic.

My one and only listing was purchased but when I went to print the shipping label, it said the transaction was cancelled. I cannot find any information about any of this anywhere. My listing has completely disappeared, it is not under active or inactive listings, ready to list or action required under drafts, and not in the in progress or complete category of sold.

I used this app for purchase for a small time and it that time I did NOT receive 3 of 4 purchases. Sellers just decide not to send items purchased and it's that simple, you contact Mercari and after time consuming back and forth they might cancel it and you're left with no purchase items and a delayed refund. This is NO eBay and that's not saying much.
On the selling end, they have you generate a shipping label and both times my package has been lost in usps transit? The tracking just halts in the middle? So after you do all the leg work of trying to find out what happen, Mercari refunds the purchaser, cancels your sale, says they are not responsible and you are left with no money from what you sold or the item you sold. Total loss and Mercari tells you basically oh well. Never ever using this app again!!

I bought a lighted vanity mirror off of Mercari, a buy sell trade app. Well I thought I did anyway. I paid with my debit card, and including shipping it was a little over $100. Well I have patiently waited for over a month and still no package. I've tried messaging the seller repeatedly with no reply. Then I went to the "contact us" section of the app. (Which is total bull$#*! btw) There is no customer service number, no live chat, no nothing! There is just a box for u to type our your issue and hope someone gets back to u... which they have not. It's just ridiculous. I feel like they helped that woman rob me of $100. I would never recommend this app to anyone!

I recently received a purchase and the items were in terrible condition... nothing like the photos or description. I attempted to request a refund, but was told "Not eligible for refund." So, I went ahead and accepted the package leaving a poor review. Within no time, the seller messages me saying that the item had never been worn... ha, ha! I won't go into details, but it was awful! For some reason, I am not able to respond to the seller's message. I just received the package today, so I am within the time limit. Not good. I'm done. Poshmark is still the best!

The costumer service is the worse and the people that work there seem not to give a crap. This place need to be shut down! Very useful and unprofessional. I rather go buy and sell on poshmark. They definitely respond back to emails and immediately helps anyone out.

This site has NO means to talk to a reason. The phone number given is an auto-answer with menus. After you may make the appropriate selection, the call is disconnected. I called 4 times and made 4 different selections with the same result.? The reason for my calls? Seller sold me a misrepresented item: shirt was to be a XL and it was only a Large. I contacted the seller within an hour of receiving the item and sell said they would take back/refund, but did nothing. I have included picture of listing, wrong item received and screenshot of seller/buyer messages. I want to place a "buyer beware" on this seller and report there is NO telephone number for Meraci

They will close your seller account in the middle of transactions for no reason. They will keep your hard earned money from sales as well. So the buyers got their item but I'm out of my money now. Stay away at all costs or you will get scammed.

I'm a long rime mercari seller/ buyer I sell thousands monthly & spend close to that monthly. After reporting unfair seller return issues I found a mercari employees who reviewed the issues & compensated me for the problems when experiencing the same issues I tried to report it & was unable to connect the employee for help now I'm targeted treated unfairly not protected by mercari employees being denied the few perks they offer sellers to help increase sales. If I report issues/problems I'm punished & my issues goes unaddressed/fixed this has caused loss of sales $ & product. There is absolutely nothing I can do!

First time user and I already upset. I made an order, got a confirmation saying they have my money and item will be ship. A day later got a email saying seller change his mind. Tried to contact customer service or write a review on the website but its impossible, even to talk to a person to see what happened.

My very first purchase was for a black romper from Forever 21 size M. What I received was a very old brown button up XL sweater. They make contacting them impossible. I needed to contact them about this but there is no option for receiving the wrong thing. What a joke. I will NEVER buy anything from this company again!

I have been selling for the last 6 months with this app due to the convenient flat rate shipping. They have completely changed the rates, you now have to weigh your package for an exact weight and measure the packages dimensions. A box that cost 9.90 to ship on Friday cost 30$ to ship today, Saturday. My buyer backed out and I will now have to discount items more and make less money to absorb the shipping, or change selling platforms. Horrible decision.

Mercari doesn't give buyers any protection. Purchases a Burberry bag from seller M-closet And also Mercado claiming all her bags are authentic, but Real authentication confirm that the bag is faked. I contacted both mercari and the seller, but the seller to request a return since Mercari claims that it guaranteed authentic or your money back. Seller didn't even bother replying nor concern that bag she sold me is Faked. No luck getting a refund from Mercari. Scammer! Stick with poshmark.

I ordered a bundle and it was one item short. Mercari refuses to issue a partial refund and requires that you pay to ship the items back! Dishonest, terrible customer "service." This company won't last - Ebay is trusted - this one is a big scam and so are its sellers! Buyer Beware!

Terrible customer service, they took 2 weeks to respond to my email, also when you call them customer service its a voice mail really! Who does that! This Company is from Japan not Us, they closed my account because you can't email the vendor for detail on a product your buying, i dont have any problems doing that with Amazon or Ebay. Im sticking to Amazon and Ebay American Companys.