Mercari

I accidentally sent the wrong item to someone on Mercari who notified me after they received the item. Wanting to rectify the situation quickly, I saw a "cancel order" option when I pulled up the order so I went ahead and cancelled the order first rather than waiting for the buyer to request cancellation. It then cut me off from the buyer so I couldn't message her, she never received a return label for me to get the product back, Mercari didn't refund me for the item, there's no way to get in touch with the company, and I have no idea if the buyer was refunded because I couldn't communicate with her anymore. They are a complete rip off company. No wonder their ratings are so low. These people should not be allowed to be doing business and I am spreading the word as far as I can. BEWARE of this website and company!

I've completely deactivated my account and left the company due to the constant issues. Mercari is extremely unprofessional, unhelpful, and has ridiculous polices. They are very controlling with all seller and buyer communication. They literally block almost everything. Users can not send pictures of items, can not resolve any issues themselves, or allow anything discussed that may be helpful to each other. The company has scammed me and I hope they go out of business for stealing money from people. They required me to complete a review in order to request a refund for an item that was delivered damaged. I was also not able to speak to a representative unless a review was submitted. Then, once I did they told me sorry they can't refund if a review is submitted? What a scam! It's company rigged and they did not allow the seller to communicate with me at all regarding a refund or pictures of the damaged item. CUSTOMERS BEWARE!

If i could rate ZERO stars- I would. The absolute WORST most DREADFUL customer service I have ever had. I bought about seven item on this app over a 4 month period. I attempted to purchase an item in January and it confirmed. About 3 minutes later I received an email and an app notification saying they revoked my privileges due to "unusual payment activity". They will not talk to me about why. I have called and emailed nine times with them. They wont take to me or reinstate my account. They told me to "request Direct Deposits in order to receive your funds" back. I have requested to speak with a supervisor 4 times. They will not call me or get me to a supervisor. Multiple emails saying they won't tell me anything or reinstate my account.

I will not be using this site again bought item wasn't shipped in allotted time. No refund. After several email request no refund no response. On June 6th get an email item is in transit, delivered on the 8th. Inquire about return, mercari replies it does not fit the category, then why did You send me an email to cancel because it did not ship within required time frame. Oh did I mention seller sent me an email 3 days after the purchase she had a flat tire, then on the next day I get the same generic email from her, then no further response. Never will I use this site

I have actually sold some things on Mercari...small things... Then this happened: I purchased a Vivitar camera in original packaging for my grandson for Christmas. It was in November so it was going to go over the 15 day return but it was in original packaging! So I did it. What I didn't know was that Mercari knowingly sells stolen goods as when I looked it up after my grandson opened it and it didn't work at all it was listed as stolen! Are you kidding me? Isn't that illegal? They wouldn't even hear my concerns because it was past the 15 days. Now that's a lousy company!

By the way I am a Level 6 Reviewer on Google and a reviewer on Amazon.

They don't have a customer service phone number! Everything is done by emailing them and hoping they return the email! I'm a seller that sold over 830 items with great feedback! A buyer with 7 total purchases comes along and returns an item ckaiming it was fake! I gave tons of proof as to its authenticity and they still sided with the buyer

Mercari- a place where you can find just about anything you can think of. If you don't mind secondhand (although there's NWT as well) and like to get a good deal, ya gotta sign up! Collectibles, clothes, shoes, electronics, and so on- you name it, Mercari probably has something for you. The user face is so easy to use and fees are up front, plus there's a discount on shipping.
Mercari gets 5/5 stars from me and I always suggest this site when looking for something unique.

I sold an oriental umbrella stand on Mercari. The buyer asked to cancel but I didn't cancel. I took pictures of the item prior to shipping to prove it was packed to Mercari specs. Buyer told Mercari it was in pieces due to insufficient packing. I don't believe it! This was a heavy piece and was delivered within days. I had styrofoam around all sides, top, bottom and wrapped it in layers of bubble wrap. I had styrofoam and packing paper inside it. Mercari refunded their money and told them to keep my item. I called UPS and they told me it was insured. But no item, no reimbursement. If they did it to me, I'm sure they have done this to other sellers. In my opinion this is theft. Now I'm out a $100.

Mercari really does try their best, putting their best foot forward in offering discounts, lower prices, from their merchants than larger mainstream competitors such as ebay. They do not have as much variety and selection, but they do offer good perks for their customers. As a buyer, Mercari holds the seller highly accountability for what they sell. They favor the buyers in that the buyers can freely cancel before shipment, and sellers can freely cancel without negative feedback. In fact, sellers are immune to negative feedback by the very structure that Mercari sets, in favor of their sellers. An unfair advantage, for the generally lower prices offered to their buyers.

I cancelled my order immediately when I discovered I could purchase the item for $100 more brand new. It showed up a week later, missing all cords, software and user manual. I have no way to return the item since there's no return address. It is a very expensive paperweight!.

Stay away from this marketplace. As a 20+ year ecommerce seller on different marketplaces, I find Mercari is the worst. Its agents act like scammers. They said things conflicting with each other, and not to honor the original promise. It does not seem to have standard rules to follow. Agents would came up with anything to make you go away. Then they find a dozen different bogus reasons not to pay sellers. Fortunately I had only one sale being scammed, my only sale. So bye bye Mercari.

Mercari sells fake merchandise and, when called on it, they couldn't care less. And they will not refund payment or provide a credit if 3 days have passed, which is often too short a period of time to try out the item purchased. And, to add insult to injury, they then post an automatic review that says GREAT, which they will not change even though you, the buyer, have had a really bad experience. This is no way to run a company.

Horrible customer service You have to wait forever for their response! But they will delete your item without any reason and they do that very fast. And will block you for 12 hours because of nothing. Also it's almost not possible to return an item or your money back. They worked better when they started. But now it's just horrible.

For $11 I got black distressed, cut-up Jeans in a size 3! I am not a size 3 and I don't wear black or jeans. They did arrive on time though. Hahaha The only way to contact the seller is a chat box. I am seriously disappointed. I wanted my cute floral pants. Bummer. Maybe I'll get a reply someday?

This company is an awful company to work with. My item arrive completely broken and I was not given a refund because I respond just after the 72 hour period. The person who sold it to me had crap packaging and the handle broke completely off. But it is apparently my problem because Mercari refused to work with me because it was outside the 72 hour period.

I purchased ceramic bear bookends. I received them today. Upon opening them, I see they were packaged with 2 ply tissue paper and lots of space in the box for movement during shipping. I first contacted the seller twice and got no return response. So I went to site to request a return. Went through all the steps in detail. Took 12 photos and attempted to submit. However site said "something went wrong" and to try again later. Which I did attempt 6 times. No avail. So I went back to the home site to contact Customer service. And try to report the item, only for it to say that I can't return an item that I already rated? I Did NOT do a review on this item or the seller and now can't find any other way to straighten this out. Apparently from what I have been reading, I was just screwed out of my money and no one gives 2 craps as long as they get paid! Let me say that I am beyond livid at this point! What dumbass packs ceramic in tissue paper instead of bubble wrap?

First of all you have no idea who you are dealing with. There is NO live customer support and emailing is such a hunt and peck system. I was blatantly shipped the incorrect item and have yet to receive a return label. My case was closed because they are allowing a return but no label. They blocked me from chatting with my seller because I gave the guy my phone number since no one in the system would communicate with me. I made an offer that was accepted within the allotted time but could not perform the charge unless I took the higher bid. NO ONE WILL HELP ME! I will never buy from them. I think they are not in US. This was such a BAD experience from the get go. Their site is confusing! No one should have to go through such frustration.

They don't take down the orders that have already been purchased by someone. They don't have a great reputation at all. It has tons of stuff people bought still for sale. They need to take those down when people buy them like Ebay does.

Mercari is a scam for sellers! Do not sell on Mercari, if you do you will get screwed. I "sold" an autographed Football and the buyer didn't review the photos and caption of the item clearly and when he received the item he requested a return because he said the autographs were "not original". Which they are and the COA that I listed explained the signatures. Anyway, Mercari sided with him and didn't even ask for my side of the transaction! How do you undo a sale without speaking to both parties?

It cost me more than $300 loss.

Don't sell on Mercari is all I can say!

When I first started Mercari it was a decent and legit site. Now anyone can just come on, make some fake listings and get away with it. I will never shop Mercari again. Nor will I sell on this platform either. Was scammed for the first time by someone who supposedly made a completed sell but it was not legit. Then it takes forever to get ahold of customer service. And when it's on the weekend it's impossible so the 3 days you are supposed to have to rate or dispute just goes by. Never again. The seller sent me an empty tiny envelope when I ordered shoes.

Any time someone offers you less & you won't accept their offer, they whine & sometimes become irrational - verbally abusive.
Who ever complains 1st... the other is automatically suspended.
It's a completely unfair business.
They take 10% of your money & over charge in shipping all to profit themselves.
If basic shipping starts at $4. But your PKG was $2.45 to ship... Mercari keeps the difference! If it's over the $4 your PKG is returned for more postage. Mercari sucks money from sellers & buyers that way!
It's hard to sell too because theirs to much for sale & no way to boost your listing without totally redoing it. Then you lose your likes & possibly them buying it!
It all around sucks!

I ordered a phone, its says 10 days later that there is no shipping date. I cancel phone, they require 24 hours to notify the seller meanwhile there is no one to talk to. There is nothing to make you feel as if some one is doing something. I get a feeling that I am going to get ripped off. Lets wait and see but i should have read this site about staying away from these guys.

Really great app if things go smoothly, the main issue is that if your tracking isn't scanned and it doesn't state it's been delivered, you can be left in limbo forever as the buyer can state it was never delivered. Also, if you misjudge your weight at time of drop-off for an item you sold. You have to; cancel the sale > change the weight of shipping > relist the item > have buyer pay for it again > and then you can ship it. It is a sure way to lose a buyer since it requires so many steps. It would be nice to have a function that can change weight regardless of it is shipped or not as issues can arrive for shipping; larger box required, more packaging protection, etc.