Mercari

First time using this site (since Google relentlessly pushes it for some reason). Bought faucet based on stock photos in listing. But, received totally different finish/color. Opened a return and had to submit a min of 6 photos. Mercari asked for more photos, so sent couple more. They denied the return. Apparently the rep doesn't understand same model, different finish. Will be contacting my bank. Worst experience for a new customer ever! Never using this garbage site again!

Mercari's customer service is horrific, there's no customer service phone number and no way to chat with anyone online. You have to email them in hopes they will get back to you, but even then you'll probably have to reach out at least 3 times. They also banned my account indefinitely for "excessive use of keywords" when I consistently described my items accurately and just wrote detailed item descriptions. Don't forget when that happens, they SCAM YOU out of all of your funds and keep the money you have on hold! I had over 750 transactions and 742 of them were 5 stars with so many repeat buyers. Stick with eBay, customer service is way better and they won't ban you for dumb things and steal your money.

Avoid Mercari. Had nothing but problems with my initial purchase. Customer service is lacking and gave repeat and repeat issue. Received product that was ordered and it was significantly damaged. Item was a WWII statue and arrived broken and in numerous pieces beyond repair. Took pictures with minutes of delivery and opening the box, Mercari denies damage and indicates I have no proof it arrived that way. Seriously? I order a lot thing just to break them…not. Stay away! Look at the reviews about Mercari. I did and still ordered. Now I'm paying for it!

They are forcing sellers to use fast pay which charges $2 per transaction. When you don't mind waiting 5 days to get paid then they come up with a gate to block you from requesting your money without the $2 fee. This has to be illegal and there's no oversight committee to complain about this. I've sold 500 items with 500 five star reviews and they treat the lifeblood of their organization like this. They are in Japan so you can't get in touch with them either. No phone number whatsoever, no address, no Google reviews. It's like Japanese Cowboys raping America $2 at a time. They need a class action lawsuit to be filed against them. Any lawyers interested, I'll testify.

I shop a lot online, including auction sites. This website is the absolute worst. It is extremely difficult to access customer service, but if you do correspond with an actual human, it is a waste of time. I have had three bad experiences to date, so the site has now been struck from my list of shopping sites. Last week I bought a large dog bed for a big dog. I was sent a tiny dog bed suitable for a toy breed. I sent numerous photos (10+) including a tag that showed the size of the bed—which was in direct opposition to the listing info— but was told that I did not provide enough documentation to return the item. Don't waste your time, money, or sanity with this unprofessional website!

Bought a Atari handheld game system, found after 4 days, unit is defective, Mercari also left AUTO positive feedback (always after 3 days of delivery) and, paid seller and I have no recourse to either send unit back at sellers expense nor mine and no refund offered now thier polices SUCK.

Seller ghosted after saying they will take care of me, now they don't have too. As if a seller sells a defective unit and you don't know past 3 days. You are screwed. Completely & Utterly.

Worst buyer platform I had used in 21 yrs. Period, disgusted and sick to my stomach, and trying to roll a charge back to get my hard earned money back, is almost impossible, due to thier seller friendly, fee hungry, non buyer friendly platform, will never buy again from that crap site.

No Buyer protection on Mercari. Got a designer bag that doesn't stay closed and not new like stated by the seller. Started a return and because of their high volume didn't take time to read through denied my return and I am stuck with a useless bag. Gives me 5 % discount huh?

Mercari is terrible. They require you to write a review within three days of receiving your package, even if you're out of town. I ordered boots that came with a huge rip along the side. Obviously, this was not shown when I ordered them. They refused to issue a refund or help in any way whatsoever. They sell damaged goods and do nothing to help their customers. Terrible customer service. Terrible policies.

Love the app. A marketplace I can sell my Pagan/Metaphysical artwork on. I've been on Mercari since August 2016, I have had no problems so far, and only all great experiences. Over 30 gre at ratings. Facebook search for Mercari support groups to get a better understanding how the app works.

I sold a monitor and was encouraged to use their shipping label being assured that insurance will cover the cost of my item if something goes wrong. I even had it packed at the UPS drop off by the staff there.

It's a total scam and there for marketing purposes. You won't get help and they will be less than truthful describing how you packed the item and then sy you should of done this or that. There's basically nothing you can do that's right. You could have all the packing in the world wrapped around your item and they will say it's still not enough.

They will also downplay the steps you took to secure the item for shipment.

Just don't do it. I'm in the middle of reporting them to the State Attorney General's Office. I suggest anyone else being screwed over by this company do the same.

Mercari is a reselling website for pre owned or new items. Based in Palo Alto, California (so, subject to California consumer protection laws). Mercari's return policies seem designed to make you exasperated and frustrated. I messaged the seller asking about return and the seller said sure, send it back no problem. But mercari customer support still wants me to jump through return policy hoops. So I did, (at a health risk to me) but there still no action from them. Be aware of website's disregard for what you or the seller want. Total insanity. My advice: stay away.

I've used Mercari quite a bit. Better than ebay in my opinion. Less hassle unless you are a buyer. The rules are too loose. You can literally mark shipped immediately after a sale. Then you have 7 days for them to show tracking on top of a few days with the post office. Then after showing in transit you have the original delays with shipping now on top of what was slow already. You might get your item in a month just to find out all your items are broken and then the slow process of convincing you need a refund through USPS. Been doing this a long time, over 800 happy customers on this site alone... buyers need to be treated better. Shipping for me doesn't take more than 48 hours and I run an entire Auction House service shipping hundreds of items every week. These sellers play the lazy game, package poorly and I'm don't buying. Great site to sell... and that's good business. Buyers, tough luck with getting your items, MAYBE.

I wandered over from eBay as a buyer and I really like Mercari. I've had only one issue, which the seller did not ship, but I was refunded promptly.

I notice a lot of the complaints here are either from a single bad experience, sometimes directed at a specific seller. Often it appears that buyers do not realize what sellers have to do, or that they're humans as well and make mistakes (and buyers very often scam sellers, so sellers can get jaded fast).

Items ship with tracking, if tracking shows the item is delivered you've got 3 days to give the seller feedback or tell them something went wrong. If after 3 days you don't do anything, then it automatically gives your feedback and once the seller leaves you feedback as well, then they get paid.

It's a system that encourages honesty and politeness (although I can see that doesn't extend to some, whether they've had a bad day or who knows what.) All in all, I've been using the site and like it.

I purchased a video game console from a seller on Mercari and I received an empty box. Don't to business with Mercari the seller's are scam artists. Can't add a photo of invoice because this site wont let me download it.

Mercari is the number 1 selling app they have helped me make over 2 thousand dollars in 2 weeks selling all of my old junk and collectibles i never used anymore sitting in my closet. Why not let it sit on mercari to get SOLD instead?

Mercari has helped me increase my customer base as an online seller. I have had positive experiences on the platform as a seller and buyer with no issues. The buyer needs to educate themselves with the tracking and rating program which is easily explained on Mercari's help pages. Hopefully this company will rival eBay in years to come by continually improving.

I have been buying online for 2 decades, and was one of the earliest members in Mercari. Their customer service was great until recently.

I had sellers made mistakes twice, and CS refused to honor a return. The second time I was sent a different size than the seller listed, and CS reason was they do not take returns for sizing/fit (which is not the case here).

Be careful anyone who buys from Mercari. Their CS phone number is a fake. Whatever you press, you get to live support not available, contact us online. You will never talk to a human being, or get to contest a CS decision even when they are unreasonable.

Collage is SS of seller's description on top, and the label on item I received at bottom

I joined Mercari a week ago and placed two orders. The company then closed my account and cancelled my orders without explaining why. When I contacted them via email I got a generic and somewhat rude reply. I definitely do NOT recommend this company to anyone as you will never get in touch with a real person, the phone number leads nowhere and you end up more and more frustrated! Or like me very confused at what went wrong!

They do not follow their 3 day policy and close out support tickets when the issue is not resolved. I've had nothing but issues with support, and am now being told I cannot be reimbursed, from someone refusing to communicate on a delivered package, because I provided stock photos. Which means they allow scammers. Half the time the pictures come out poor or they are not supported by the app. Good in theory but poorly orchestrated. I gave them opportunities to fix each issue as they arise and they just close out tickets.

Very unprofessional business practices going on here! 1st last time I will purchase from mecari or anyone having to do with them. I purchased a 17.3" Dell laptop. Ad stated it was in NEW, like NEW condition. I received a 15.6" Dell laptop in an obviously water stained box that was shredded up on ends. Lots of packing tape used at one end since laptop was a couple inches longer than the old box shipped to me in. I filed for valid return ofollowed all policies only to be denied. They marked it resolved! This is not resolved! I've filed with my card company. They will resolve this issue! I strongly recommend staying away from doing any business with this company. Bunch of bull$#*!!

I purchased a projector in which the seller deemed that is worked great. Received without the power cord. Seller claimed she would send it. Never arrived. Ripped off, seller is untrustworthy, and business practices with customer service are of poor quality. They do not care about the customer and will blow you off. Money wasted including shipping.

Worst customer service ever!

1- I get the boots late
2- there's an automatic review without my knowledge
3- the boots have NOTHING to do with the picture. Nothing!

I email them about it and all they do is give me a 10% coupon on my next order of 20$ + as if I will use this app ever again.

As a seller it's ok. You know your fees upfront and listing is easy. I can't stand the rating or feedback system. Any buyer who gives me poor feedback gets blocked unless I actually deserved it. Blocking is easy. I've only tried to deal with customer service once and it's almost impossible to get a hold of a live person.