Mercari

Bought something last Monday night and the seller sent out the next night. Says item was delivered, but it wasn't! Been trying to reach customer service for 4 days and nothing! Can't even call and get a person to talk to. If I could leave 0 stars I would. Delete the app and run!

Good for selling items but if buyer wants a return... you will be left in the dark. Mercari will "investigate" supposedly. Never know why customer wanted return and Mercari won't ask you anything. Very one sided.

Be very cautious buying from this site! I bought a "men's small" hockey jersey and the seller child's jersey. Customer support denied my request for return, released payment to the person who scammed me, and didn't even let me rate the seller. The fact that they let this happen made me lose all trust in their company.

Mercari will not allow me to sell my David Yurman ring because it is not authenticated by their service which charges a fee. Even if I was willing to pay they will not accept it because I do not have a serial number. My ring has no serial number. No David Yurman rings have a serial number. I purchased mine in the DY store so I know that. What kind of scam are they pulling? I see other sellers have DY rings for sale on there with no authenticate sign. How did they get to sell and not me? One more complaint. Mercari buyers are mostly lowballers.

I bought an inflatable raft. Sold as new condition and inspected. Used with a bad patch over a hole causing a leak. Mercari refused refund because I requested day 4 after receiving the boat and stated I had to respond within 72 hours of receiving delivery. At 72 hours Mercari posts an automated review of 5 stars to the seller. A deal on the boat and I will hopefully fix the patched hole and fix it, but I was lied to by the seller and Mercari refuses to acknowledge the problem. I will not do business with them again and advise anyone else to stay away as well. No way now for me to leave an actual review to the seller.

I have tried for 8 days to get help with a return and no success got my credit card company involved and now my account is blocked! And they finished the sale before even helping me with the return! Never using this app again

The quality is cheap
I brought an speaker from them for $139 then text them for return was a pain in the a... at the end paypal dispute and win but I ended paying $65 for the shipping back don't get nothing from this people is a lot better places to get stuff. Out there.

Mercari has no way to override the system as to what they THINK your address should be. I live on an "Extension", and Mercari does not recognize the street name with the "Extension" on it. I contacted them and they basically said 'oh well, it's an automated system and there is nothing we can do, just ship to an alternate address'. While I didn't like that idea, I did really want the item so I had it shipped to my office (an address it does acknowledge that it exists). That being said, I now run into problems with billing. All of my cards are linked to my real address which has the 'Extension', so using the site is now a nightmare. Their customer service leads a lot to be desired. They do not offer any real answers and they don't seem to care either.

I purchased an item based on the listing picture and description which was totally different from what I received. I immediately emailed the seller and then customer service requesting a refund and was directed to provide pictures of the item received, which was done on the same day I received the item.
They emailed me on a Saturday requesting the pictures be sent again and gave me 24 hours (Sunday) to resubmit? I checked my email on Monday and learned that my request for a return/refund was denied because they had not received the resubmitted pictures within 24 hours Do, they not operate on business days like other reputable companies. They do not hold sellers accountable, thus promoting fraudulent behavior. This was my first and my last experience with Mercari. Buyers should beware of this company. They definitely do not operate like Amazon or Ebay. Stay away.

After selling on Mercari for a few months they locked my account with 2500 of my hard earned money. No explanation for the reason. They said I needed to verify my identity. After doing that I still can't touch my money. After some review I realized I'm just one of many victims of this scam

I dont know what the heck everyone's talking about. I have sold a couple thousand dollars worth of merch these last 2 months and have had no problems what so ever. Buyers have been great and sellers attentively respond and are helpful of any questions I have e before I buy. People need to realize that in this business there will always be some scammers out there trying to screw you out of money but that's the price you pay for selling. For buyers it's even better because you can return the item if you want. If you buy a used item you WILL receive a used item. I swear some of these posts are ridiculous.
Proof is in the pudding. Even with all the bad reviews there is plenty of positives keeping mercari afloat. The app is great buff said

I just started selling on this site and along the way have learned the hard way on how to make or lose money on sales. First, I thought if I marked it really low the items would sell. Ok, they did but made mistake on postage. I got taken with shipping free, but with low pricing, you don't make anything. Just be like the store and mark up those items, and put in the shipping cost. When asked to promote or lower prices than you have some leeway to bargain with.

Seller sent me defective merchandise. I asked for refund the day I received said merchandise.

Mercari makes it virtually impossible to get a refund. They ask for at least 8 photos showing the product does not work. I sent the 8 photos, and they write back asking for 8 more. I have had much correspondence with these people and they are as crooked as can be. There goes $125 of my hard-earned money down the drain!

No support at all. I keep getting notices that my packages are over the weight limit & they aren't. I showed proof but I get these generic responses. Today I got a letter they could suspend my account.
This one here is 5.8 oz & I chose up to 8 oz. Clearly within limits but I keep getting same responses back & then a threaten shut my account down!
Anyone else struggling with this? Any advice?

Only spent $11 on a football card, what the package I received was empty. Upon finding a way to finally contact them, which was incredibly difficult as it is not well marked on their site, kind of got the runaround from them they wanted a picture of the package which I sent them that wasn't good enough then due to work I had to not respond as quickly as I should have and they went ahead and paid the guy and let the review for me also. The site is a joke stay very very far away. Never got my football card or my money refunded.

This has to be the worst place I have ever bought from. You can't contact them any way you try. The phone number listed says to leave name and number, and then it hangs up before you have a chance. When you find a form to contact them and spend time writing your comments, when you press the send button a tiny red circle with a line through it pops up and won't let you send. Buy from eBay where they know how things should be done. Been with them for years and have never have had a problem. Stay away from Mercari.

Buyer's beware this site sells fake merchandise! I questioned the authenticity of DY bracelet when I first received it. The buyer assured me that it was authentic but that was not the case. 3 days later i ended up in the hospital for a very longtime. I decided to wear the bracelet and it was black. The area that is supposed to 14k turned tarnished as well. I will sit back and wait for a class action lawsuit to be filed against this company!

They lied and said my package was overweight to steal my money. I will NEVER sell anything through Mercari again… their fees went up twice since I was selling with them and now they choose to lie and steal the rest of my money. I weighed my package on a commercial postage scale and it said one pound 0 ounces. They charged me an extra $12 postage saying it weighed 1 pound 1 ounce. I am not sure how it gained an ounce going to the post office… come on this is absolutely ridiculous! NEVER again!

Not worth the aggravation. Keeps switching from browser to app and then will not take password it's just ridiculous. Trying to enter id etc. another horrible experience. Do not waste your time. Donate your stuff get the tax write off.

They keep flagging my 100% authentic shoes I'm trying to sell. I kept putting them back up, and thinking it was a glitch in their system. Now I have limited access it says. This site is a joke. I tried to call them, and no one there. I tried to leave a message and the phone hangs up on me. Now, they have added a 4% selling fee, on top of 10%? I wont be selling here ever again. EBAY is by far the best place now!

No negative reviews are permitted without having received items and hence the glowing reviews are inaccurate. Mercari is unwilling to kick off sellers who are potential scammers at worse or who are completely uncommunicative at best. Mercari reps would not answer basic questions about transactions. I have spent way too much time trying to get simple questions answered from your company and from the seller. If the seller had simply responded to my first message that she had made an error and that she didn't have the product, I would have gotten my refund and gone my way. Neither ebay nor Amazon treats customers they way your company does.

My account got closed because they were "UNABLE" to verify an authentic Louis Vuitton bag. Keep in mind, this is an original bag, but just because they were "unable" to verify it, they closed my account even after many appeals. Now today my mom calls me and says her account is closed too because Mercari said she had more than one account, referring to mine which is totally seperate and has been closed since a month already. She created her own account months back to sell some items around the house. But because its on the same address they think its the same person even tho both of our accounts have been verified separately.

I just had a buyer who requested to return an item because he claimed "the item received was not as described in the listing." Here's the problem: he had not even received the item delivery until AFTER he requested the return. Mercari kept me in the dark the entire time (it took them 10 days to make their decision) until the very end, when they approved the return. That's when I became aware of the reason for the request. This is B. S. I had several pictures (close up) of the front and back of the item, so there should not have been any misunderstanding of what the item was. A person would have either been blind or just plain stupid to not understand what he/she was purchasing. Bottom line? Buyers have no recourse whatsoever when someone wants to return an item.