Mercari

I've made countless sales, and not 1 issue.
I get paid, and buyers have 3 days to dispute anything after delivery.
As a buyer I have come across a very big issue having sellers ship Items. They are supposed to have 3 days to ship it. If they don't a buyer is to get the option of canceling the order. However, sellers mark. Items shipped (when they haven't), at which point Mercari gives 7 days from the sell date for the item to arrive, before issuing a refund. I currently have been waiting 8 days, a couple days ago I contacted them and they told me to wait until today, at which point, if it's not arrived or started tracking they would cancel. I contacted them and a different rep told me to wait until tomorrow. They keep putting me off because they "take the seller at their word" they shipped it. What about my $ and my value? Extending the date when for no reason?
First 3 photos from first correspondence. Following are from today.

I sold an authentic David Yurman bracelet on Mercari (I purchased it from a David Yurman store). I no longer have the receipt, but the pictures clearly show the DY stamp. I sold it to a woman who claimed it was fake. She said in her comment before buying that she was going to take a chance that it fit. She didn't ask for measurements. So, she claims it was fake, returns it and gets her money refunded. I spent over 4 hours on emails to Mercari, sending more pictures. They took her word for it that it was fake. I kept asking why they took her word and not mine. I do not understand how you believe one person over the other. My selling history with them is flawless. Seller beware. This company doesn't care at all about the seller. They talk in circles and give you no assistance at all.

This app promotes fraud. I found a listing for Bose headphones that cost $400 brand new. Someone posted it for $159 on the app sealed. The box looked like a counterfeit and the price didnt make sense for a brand new headphones worth almost 3 times more. So I started questioning the person about the headphones. Why they were selling at the price and if something was wrong. As I was asking more questions I got a message saying the person blocked me. When I went on their page this person had been selling over 20 items that all looked fake and didnt make sense at the price. Like brand new beats for $50. I tried to contact Mercari about the person but they had no report button and they dont have a customer service number. This app promotes fraud and unsuspecting customers are probably buying a lot of counterfeit items.

Terrible customer service! Lots of Fake/scammers selling non existent items! Bought a item form a seller that never had the item… tried to get a refund. Even sent it back. But scammer provided a wrong address… so now the return item is being sent back to me again. Complaint many times to customer service and still not resolved… almost 2 weeks now… and was notified they will "REVIEW " the situation again! AVOID AND DO NOT USE!

I purchased an $18 item that is obviously fake. I was away when it was received and you only have three days to do something before you automatically forfeit your rights, which is ridiculously short. If it's fake, they want you to get it authenticated. WTF. It's an $18 item and I showed them pictures between my authentic ones and the fake ones. They still wanted me to get a statement in writing saying they are fake. It's an $18 item... this is a waste of my time. Go buy on eBay or elsewhere where they provide more support to buyers. Mercari assumes you are guilty until you prove yourself innocent.

I ordered a bracelet from this site and they sent me the wrong shipping number i had to go to the post office multiple times just to find out the package with the tracking number they sent me was no where near what I was suppose to get. Also that package had the wrong name and address on it. I am so upset and very highly unsatisfied. I even tried to call and email Mercari and no one helped me at all. This is the worst site ever.

I bought an item and the seller does not respond and the customer service says that they have already notified it and but it does not respond either, it seems like those who sell on that app are scams.

Never again

I purchased a plate through a dealer on this site. When I open the package I found the plate was broken. The dealer did a really bad job packing this delicate item such that it would've been more of a surprise had it arrived intact. Since I happened to be on vacation when the item arrived I was already outside of the 3 day window of opportunity to request a refund before I even opened it. There is no way of contacting customer service either through phone or email. So I paid $30 for a broken plate and have no recourse. It's really unreasonable to require any action to take place within 3 days of the item's arrival. Really bad business!

I purchased a black denim jacket after asking several questions about the condition. The seller, Thrift Gems, did not disclose that the jacket had been machine washed and dried shrinking the jacket from a size medium to a size small. Additionally, the jacket had a very strong chemical order and I wasn't allowed to return the item because more than 3 days had passed. What a rip off of $42.00. I have deleted the app and will never do business on this website again. Lisa in Denver, Colorado.

They do not resolve issues fairly. A buyer bought my new item damaged it (looks like their dog chewed it) they said they wanted to return it, Mercari approved their return and basically said the decision is final. So basically someone can damage a new item that you can prove was new and say that it was not as described and you as a seller have no protection. So you not only lose the sale you lose the ability to sell your item because the buyer either switched the item or lied. I suggest selling elsewhere.

I have been scammed on Mercari twice within two months. The first time involved a seller not disclosing that the item was complete. It was sold as complete, but wasn't. My return was denied. Recently, I sold an item and the buyer, swapped out the item for the same, non-working item. Mercari allowed it. So basically, if you want to scam people, Mercari does not care. For those who are looking to sell, be wary. They will not listen to you and Mercari is no different than eBay. Find another place to sell.

They clearly don't care about the client toy receive an item broken in pieces and you send them 10 pictures not good enough. Horrible customer service and they clearly don't care about anyone but themselves don't care if you cut yourself taking ******* pictures.

Searched on line for children's recordable books, was directed to Mercari, ordered a Scooby-Doo book for my seven year old grandson, what I received was a recordable book that didn't work at all, they sent me a notice telling me not to rate the transaction if I wasn't satisfied, instead I was to notify them within three days and they would look into it. I followed their instructions and they said they would get back to me. The next correspondence from them informed me that I wasn't eligible for a refund, but they would give me Mercari credits. My response to them was, why would I want to do business with someone that takes my money and sends me trash? So far they are ignoring my request for a full refund.

Please be aware while selling on M. They closed my accnt and they said any balance will be held indefinitely 7 minutes later after receiving a letter from my lawyer: they said your funds are now avail. So you know what to do in case you need to get them to act

This company or sender sent me a damaged item and refuses to give me a refund. Beware of this company. They are very difficult to deal with and they send you crap and they do not hold their sellers accountable for sending broken or damaged items.

Mercari customers are now scamming sellers and mercari is also stealing from sellers.Its best to not sell on this site. I am trying to get rid of some old stuff but once Im finished I am done with them. This is not a good to place to sell anymore. They say there are bogus usps charges will steal your whole sale.

We had to make a claim to our credit card company, because the product showed up damaged and in stead of returning our money they quit emailing back (note no phone number to call) and closed our account. We made a claim to the credit card company and after 6 weeks the credit card company refunded our money saying they found in their investigation a error had occurred.
Mercari keeps sending us emails now asking us to return to their site because we have not purchased lately.
Don't waste your time or loan this company money, we wasted a lot of time to recover $25.00, but if we had disputed this they would have gotten away with it. How many other people have they done this to?

Don't make our mistake and use this company!