Mercari

One of their sellers (HOT WHEELS AND STUFF in Cape Coral, FL) cancelled the transaction AFTER I had paid for an item. Not only is that unethical but it caused me to not bid on and thus miss out on a comparable item that is no longer available, making it a double whammy of disappointment. Most of all, Mercari would not allow me to leave an honest, objective review of the seller's practices because they claim there was no actual transaction to review (due to the cancellation). This lack of logic amounts to complicity and disdain for Mercari's users. Stay away!

Not allowing buyers to rate a seller that lies for two weeks and has a record of cancelling orders makes their rating system pointless. If I had known this particular seller cancelled a large portion of her orders (which means she is cross-posting has NO INTENTION honoring her sales) I would not have wasted my time contacting her and reading to her lies. Mercari's rating system is deceptive, unfair and frustrating for buyers.

WARNING!
Mercari.com is the online center for FAKE Cartier glasses sales! Their Cartier glasses sold listing shows 100% FAKE! Fake sellers just list their FAKE glasses and wait just for 3 days. After that Mecari denies any FAKE returns claiming their 3 days policy. FAKE sale is a crime and against the copyrights. This illegal FAKE sales should have been stopped and their biz should have been busted long time ago. Keep away form Mercari FAKE sales. You will end up in the nightmare of their 3 days policy!

Ordered 2 items in a bundle. Seller was all "do bundle to save on shipping" so I did. [originally used site only so didn't know of this, had to download app for bundle option.] then 1 of the 2 items completely broken in several pieces due to obvious lack of proper packing material. A few air bubbles that were half popped and 1 sheet of thin bubble wrap does not protect ceramic.
Sent 2 dozen photos to mercari an hour after package was dropped off showing proof. [they ask for 1 photo of just the packing itself, 1 of All items including undamaged one, several photos of exterior of box, etc so I took all these Additional photos.]
Then 2 days later they finally reach back and say I need to return EVERYTHING from bundle, which the other item was long gone as it was bought ot become part of a basket for an auction that i'm donating for my business.
I already dropped off the day after receiving package. They refuse partial refunds. Never heard of a company that requires an entire order be sent back for one item being broken?!?
Now I am out money as they refuse to refund me for just the broken item, and also out the item. Now I habe to go through Venmo and my bank to fight this. Do they expect me to go hunt down my basket and say, sorry, I have to return this?
Mercari is absolutely not buyer friendly and I didn't look at reviews bc I had personally heard good things about it. Never again.

DON'T EVEN BOTHER TO USE MERCARI. ASIDE THAT IS FULL OF COUNTERFEIT, TO OPEN A RETURN IS TRULY A NIGHTMARE. THEY WON'T CARE ABOUT YOU AT ALL. I TRIED TO RETURN A FAKE LOUIS VUITTON AND FOR 3 DAYS, THE RETURN WAS NOT POSSIBLE BECAUSE THE ITEM SHOWED "ON IT WAY" (EVEN THOUGH IT WAS ALREADY DELIVERED). WELL, GUESS WHAT? AFTER 4 DAYS, THIS ITEM WENT FROM "ON ITS WAY" TO "DELIVERED" AND I LOST $800 USD. I CALLED, EMAIL THEM AND CONTACTED THEM THROUGH THE SUPPORT CENTER AND THEY WERE NOT INTERESTED IN HELPING ME.

What do you get when you combine a dishonest, lying seller with an incompetent, non-responsive, poorly managed and probably dishonest online marketplace? The answer: Mercari. I placed a purchase for some DVDs of an old TV show and paid $80. The shipment was supposed to come by USPS registered. Nothing came after several weeks. Then the "tracking" number suddenly showed my item had been delivered-but to someone else in a distant state! I contacted the seller and he claimed it was an erroneous tracking number, and sent me another tracking number. This number showed he had not even delivered my DVDs to his local post office for 2 weeks after he took my money. Then both the seller and Mercari claimed the shipment was slowed down by the Post Office. After a month I demanded my money back. Mercari responded and said be patient. The seller pestered me with more than 10 emails asking me to wait, claiming it was the Post Office's fault, etc. Finally I told Mercari I would file a small claims court lawsuit in my local county against them. The next day, after a month, I was told they were refunding the $80. Finally after 6 weeks it showed up on my credit card.

Do NOT trust either the sellers or the site itself, Mercari. This whole site is a scam, either intentionally or through lack of proper systems to protect buyers. It should be shut down by federal or state consumer fraud regulators.

I was quite pleased, as a seller, while Mercari mimicked convention established by eBay. However, today, a return was initiated and decided ENTIRELY WITHOUT MY INPUT, and all I received was a form letter enumerating policies, none of which applied to my item. Nor will the app accommodate my asking for an explanation.

Just like The Real Real, Mercari is now raping sellers to please buyers.

They have a strict 3 day return policy, but won't let you return defective items. Sellers can dupe you easily and they're protected. Don't waste your money.

They DO NOT back the seller, buyer. Name calling, like liar, people like you, can't you read English all because I said she did not send shams that were listed in description. Instead reported me as "prohibited conduct' and never said an unkind word 0h but she did within seconds my kind words were deleted and item and when I tried to request return, it was deleted in seconds. How can that seller reach them and I can't? Because she's a professional scammer and Mercari is a scam! DO NOT PURCHASE FROM THEM! They will not back you and IF YOU CAN FIND THEIR NUMBER ON THE WEB, it is a number to something like internal affairs who don't even represent them. What does that tell you? BUYER BEWARE. There are millions of scammers right now and the seller knows Mercari will back them!

I've been selling on Mercari for years and every interaction I've has with customer service has been abysmal. They do not respond to questions or deal with issues, they simply tell you too bad it's not our problem and steal your money. I sold an item and out of the blue Mercari cancelled the transaction WHILE THE ITEM WAS ALREADY IN TRANSIT. I contacted them and they told me that they refunded the buyer and there was nothing I could do?! They straight up stole my item and refuse to give me my money back. Stay far away from this app.

I have been selling on Mercari for about 3 years and have been very successful. But in the past 5 months I have been ripped off with fraudulent shipping fees. Three of my packages sent with Fed Ex were hit with a shipping surcharge AFTER they were delivered to the buyer and there was nothing I could do. Mercari does not care, says there's nothing they can do, pathetic customer service. The latest sale was a queen lightweight comforter. I shipped it, buyer paid $9 for shipping, the amount due to me was $41. Comforter was delivered and Fed Ex stole $31 in extra shipping charges! I ended up with no comforter and only $10. So Fed Ex is saying it cost $40 to ship a queen comforter that weighs about 5 lbs! I'm just sick about it. And a week before this transaction I shipped Pottery Barn slip covers. The buyer paid $25 for shipping, they weighed 15lbs. The item was delivered and Fed Ex stole another $15 for shipping. It's so unethical I can't believe Mercari is ok with this. Fed Ex just makes up an amount to steal on the back end, rather than being ethical and addressing concerns on the front end when you mail the package. My other incident was back in Sept with some Rosenthal China plates...again Fed Ex stole a huge amount for shipping and I got $6 for my plates. Be very very careful using this site and whatever you do, do not ship with Fed Ex! Horrible.

It takes a lot, a LOT! For me to get angry enough to Google- "how to leave a bad review for Mercari"!
All I can say is this: There is no customer service. NONE! Regardless of how much you sell, your inquiry or issues, you can not get help or an answer from Mercari "customer support" because there is none.
DO NOT SELL ON THIS PLATFORM! I made the mistake of looking for more exposure, I'm back on eBay full time! Just say NO to Mercari. Especially is you are a serious reseller!

Bought some VANS sneakers 12 days ago and they are already broken and almost destroyed. They give only 72 hours to give your review of the product and when you send you CANNOT change review and/or talk to the seller anymore. They never gave me a solution for a return. The only thing they gave me was a 10% discount on next purchase! ARE YOU KIDDING ME? This site SUCKS and please DO NOT use for any circumstances. How is it possible that a product that failed its purposes and gets almost destroyed after only 12 days of usage DO NOT get any refund or communication with seller?

I sold my first item, shipped the item the next day using mercari provided label, seller left positive feedback. Instead of releasing the funds I was owed, Mercari "limited" my account, so I was basically deactivated from using the app, unable to receive funds. I emailed 3x no reply from cs email. They completely scammed me on my one and only sale, makes me wonder how many times they have done this. DONT TRUST THIS SITE! You have to provide your bank account details, don't!

I really do wish I had read these reviews and left Mercari out of my life. Even though it seems to be a fairly foolproof system, it depends on the willingness of Mercari to defend its clients against scams. The communication is good when they are asking for your gift card as a warranty, but fails when asked to refund money to the gift card. They allow scams to happen, even when clients report them happening in real time. Mercari does nothing because they have their money. And stopping scams will divest them of that money on the giftcard. Do not use Mercari, I was charged with a shipping cost of over $500, far more than the items sold, a laundry set, when no shipping agreement was in place. They did not care, it started with the note that a daughter wrote to call her mother about the sale, as pictured, so the "mother" had only a phone that took messages, I never talked directly to anyone, and sent more than 30 messages to Mercari throughout five days to straighten this out. As of now they have not, told me to purchase two cards, so I am out $300 dollars. Do not trust Mercari, it doesnt make sense.

I've sold for over 25 years on Ebay, and I have a seller's account with Amazon since 1996. I assure you that Mercari is a great place to buy and sell! They have quick customer service by email and I've never not received a response within a day! I've purchased items and sold mostly on Mercari. I sell only AUTHENTIC merchandise. There is an old scam of using real receipts to sell fake handbags and when I see those sellers I report them. The key to Mercari is using your vocabulary to leave a good description. They require all sellers to use their own photos, not stock photos. And to communicate with your buyer and make certain they understand the condition of the item. Payment isn't released until the buyer gets their merchandise and rates the transaction! Everything runs pretty smoothly. Both buyers and sellers are protected equally. Some of the lies listed in these reviews are glaringly obvious; like you can't return an item after the sell has closed and been rated. Also, as a buyer you can cancel a transaction if the seller doesn't mail your item within 3 business days. Love Mercari! When you have a knack for selling this place will be great for you! If you like great deals this is the place to buy items! Ebay's Fees are too high now, and the entire site has fake and replica merchandise being sold as authentic! I limit my time on Ebay now. If you want a fast and smooth place to buy abs sell then MERCARI is that marketplace!