Mercari

I ordered a Sure microphone from Mercari because they had (by far) the best price. When it arrived, it did not work at all. No sound coming through the mic. I did some research about this mic and learned that it may require an additional preamp. I purchased the preamp from Amazon and when it arrived, I tried the mic again using the preamp. Still no sound at all. I even went to a local Guitar Center store where they tested the mic and confirmed it did not work. At that point I contacted Mercari who stated that there are no refunds after the item has been reviewed. I had not reviewed the mic. Turns out Mercari reviews the mic for me after three days! Further emails back and forth have yielded no resolution.

I had a bad first purchase experience from Mercari. I purchased a scent that was described as "good". I received the scent and sprayed it on myself and paper to test. Immediately, I detected strong notes of vinegar and sourness. I've had a couple of old colognes go bad with a similar smell so I could recognize it. I also have a sample direct from the manufacturer as a comparison. According to Mercari's terms and conditions, smells are "subjective" so you can't return scents if the description is accurate. My requested to return it was denied, so I will be throwing this purchase in the trash. Buyer beware if you purchase scents from Mercari. Even bottles filled with just water could fall under the "subjective" label.

One of the worst companies I ever used. First they sent me a fraudulent product then they said it would take 5-10 business days to get a refund. Their website says 24 hours within return delivery of said item. I filed 2 cases with them to get this resolved. First one they closed before anything was even resolved. Second one they ignored. I had to go through paypal of which they would not respond to them either. Once I did get my money from paypal, they rated my transaction with the seller. WHAT? I could not change it. They gave the seller a 5 star review even though they sold me a fraudulent product. I can't go in and change it. In a nutshell, they sell fraudulent products then customer service won't help you. Buyer beware. Do not use this company.

I was double charged for shipping an item. The item weighed correctly the first time it was shipped. I get a message from them saying, they had to add an additional 6.99… the package didn't even weigh a pound, and was sent in a package envelope. Corrupt company. Another evil capitalist stepping on others to get more money. Disgusting.

Purchased garage door opener advertising Genuine but send original box inside after market opener. Now Mercari customer service no reply and you can not review seller No any kind of contact. They look fraud don't give them your personal info at all selller also the same

Started off liking this app but things quickly changed when I, as a seller, had a very hard to deal with buyer. I tried to get through to customer service and when I finally did make contact they were no help. Opposite of help actually. I ended up losing money and gaining frustration. Shortly after, Mercari added additional fees. I was told this fee was so they can provide better customer service! Biggest joke. Buyers are allowed to return an item for any reason leaving the honest seller short from shipping cost. I would rather give my items away that try to sell on Mercari

By becoming a seller or buyer, you allow the app to have your name, address, credit card info etc. Now they're asking for government issued ID and face recognition!?!?! Talk about invasion! Too creepy for ALL my information to be stored in the app-gives me stolen identity vibes

Mercari now demands personal information such as social security numbers and much more in order to sell on their platform. Not eBay nor OfferUp requires this. This site is a scam! Mercari has lost my trust

Item arrived dirty with yellow stains that are inpossible to clean.
Customer service refused the return because they only give 72 hours since the delivery.
Sometimes it takes me few days just to pick up my packages.
Wasted $100.

Do not use this platform. Mercari like many other have said is not seller friendly. Shipped products to customers, left tracking info. A day later Mercari email me saying orders were cancelled. Total scam and committing Fraud. Yes Mercari I will posy on every review site not to use your fraudulent service, so no one else get scam by you low life $#*!s.

Like many who wrote below, I sold an item on Mercari and then never received my payout. Attempts to contact them to get it have all failed. Just use Ebay, someone at this business has taken an unethical decision to rob people of promised funds.

A seller sold me a counterfeit item. Mercari didn't care because it was only after their 30 day period that I discovered I got scammed. They took no action against the seller and continue to let them sell fakes as real. Scummy scam site.

Fees to the buyers is a ridiculous business move. Can't believe they thought this was the best move in their playbook. They need to change fees back to sellers before their sites fails. Photo provided to see how a $230 transaction could've turned into a $275 transaction. I bet the other selling sites are loving the huge mistake they've made.

I bought something for the first time from Mercari. Paid via PayPal, got tracking, got my package in expected condition. Should be done, right? Nope nut bag seller left me a one star review because I didn't communicate with her. Lol sorry I'm not looking for new friends, just want what I paid for. Mom of Boys x 2, as another mom of two boys and a potential repeat buyer, you've lost out on business. Back to Amazon for my purchases!

The site will gouge you. You can sell something for $12, and earn $9.95. They will not give you your money unless you pay another $2, claiming that their minimum to receive a payout is $10. Nobody else does this. Stick with ebay, FB Marketplace or Poshmark.