Mercari

As a seller this worries me! I haven't had issues with Mercari and I referred my sister to sell on the app, she loved it, she was brought and sold on this site! So the other night my dad gave her a credit card to purchase shoes for her daughter, she was sent a notice to verify the credit card ( understandable) she got the two items Mercari sends to the credit card and was ready to verify! Well she had issues trying verify this and just like that she was banned for LIFE! No chance to show them this was a legit card and also belonged to her dad! Is this how we run a business? I sell on Mercari and I am honestly shipping my last sales and getting off, that isn't right!

I open up an account with Mercari. Selling a new laptop for $600.00. Then they need $200.00 for activation fee so I sent it to them. They said this was a new policy but nothing was said about all this on there app. Next they wanted $500.00 for shipping fee. I said I only had $370.00. So stupid me sent it to me. Now they want $1000. 00 extension fee. I will be out $1170. 00 because I don't have that. The guy who sent money into Mercari already paid it. They won't refund any if the money. So my only option is to sent this guy my laptop and I will be out of $1170. 00 plus all my time last 5 days trying to resolve this. Never will do business with them again and I will make sure others don't.

No problem with the seller, but I made a mistake with what credit card I used. Reaching an actual person is like getting blood from a turnip. The number I managed to look up online (no number or email on the website) was disconnected no matter what extension I used. Finally contacted them through Facebook. It literally would take a day for them to reply to a message. The person replying hadn't even read the message I sent, I had to repeat myself. (Just scroll up to read the original message!) Finally was told, nothing we can do, thanks for understanding. When I pointed out it said differently on their website, they brushed it off, thanks for your understanding. I understand all right - that I should never buy anything from Mercari ever again.

All I have to say is they suck! Their over paranoid that your not allowed to use words like Ebay or Facebook or else your conversation is deleted between you and a seller or buyer! You get warnings for the dumbest things ever or suspended! If you have a problem they try and make it difficult to complain to them! When you do finally contact them their answers haven't a thing to do with what your original reason for contacting them for has to do with the subject! They dont honestly know their butts from their heads! I can see why so many close their account and I don't see this company lasting long! Which I hope it does fail too bc they are nowhere in the same class as Ebay!

Very bag app with the worst customer services. Not safe for me as a buyer and you can't get me money as a seller.
Lots of scammers and no customer services help. I think there email is robot answering questions. Lots of counterfeit items with high prices and when you ask the seller they block you. The app take the money regardless if the item shipped or not

It was my first time purchasing on their site, made two purchases soon as I paid for the 1st one the seller inboxed me stating they made a mistake listing the item and it had sold awhile back? Wth seller stopped responding and I never received my item. The next seller never even tried to ship the item. I was suspended after doing a charge back. Sellers are still up and selling. This has to be the worst platform for buying and selling please stay away.

I've been using Mercari for over 6+ years until now. Last weekend a buyer placed an order from me. I dropped it off at USPS immediately. Then the next day Mercari allowed this buyer to cancel the order… after I had already dropped the item off and shipped it. Now I'm out the item and my money and the buyer just gets it for free. Mercari's customer service has done absolutely nothing for me. They've told me it's on USPS to route the package back to me. How is this USPS's fault? This is Mercari's fault for allowing this policy where customers can scam people. DO NOT USE THIS APP. They have no customer service. Go to Poshmark! I've never had this issue on Poshmark, their customer service team has even refunded me when USPS has lost my orders. Mercari does not protect their sellers.

So I sold an mk bag to this buyer who is a new member username auikilifi shipped the item and tracking says it was delivered she don't wanna rate me coz she claimed that she never received the item. And it's been 5 days that the buyer is not even cooperating or responding. If u really didn't received the package u should respond and do something in finding it go to the post perhaps. Mercari is a no help at all! And don't wanna auto rate me so I can get my money! The seller should get the money when the tracking says it was delivered to the right address already! I am very upset about this thing...

A**holes. Just all around A**holes. I had been lucky enough to have positive experiences with buyers and sellers. You have a bad egg every now and then but that's easy to take care of. Don't deal with them. But the staff... f them all.

I have been a member since 2016 this is a crap site the buyer can get bad reviews because the seller gets the last rating if you have a problem with a purchase and put less than 4 star's the seller can give you 1 star and mess up your buyer score it's not fair and most times the seller won't ship your items with no penilty and you are stuck waiting for ever for a refund don't waist your time on this sight!

Terrible feedback system favors sellers to the harm of buyers. If a seller decides not to ship for any reason and cancels the transaction, the buyer is not allowed to leave feedback to warn other buyers of an unreliable seller. I'm not shopping from a site that lets buyers get jerked around. I'll stick with eBay.

Ordered a bottle of cologne for my husband for Christmas and when I received it it was a sample from Macys. When I tried to get my money back they refused even after I sent pictures! What a rip off and they did nothing to help! Rude customer service very shady company and they deleted my account as if my feelings would be hurt stay away from this scamming site!

If you are going to sell your stuff go to Poshmark or another selling app this happened to me and many other you sell your stuff then the kick u off for a stupid reason or a reason that isn't true and keep your earning I have been trying to get my money for two months

The site does not allow listing collectible coins but has a category for collectible coins. They will suspend listing privileges for more than one violation, but there are numerous collectible coin listings on the site!

I am a seller on Mercari, my prices are very low, everything I sell is pretty much new. The buyers try to get you to go below 25% of your asking price. It's ridiculous. And then you have to wait for them to review you and they have 3 days, you don't get paid until they review you. Then your waiting for Mercari to put the money in your bank and that's another 3 day's or sometimes 4 days. Your talking a week to get paid. I don't like Mercari.

Bought an electric boat motor that work fine on testing in the shop, but when it was tried on the lake it would not run. Had no power to push the boat. It was a 55lb. Thrust which should push a 12 foot boat.
The three day deadline for returning the item was past as I could not get out any sooner.
Really disappointed and will no longer shop on this site.

Mercari has no customer support. If you have a problem, you are out of luck. There is no one you can speak with or contact. You cannot contact the seller of an item either, as the Mercari software interface does not allow it. There are no instructions provided by the Mercari site. I am now attempting to cancel my order, however, one part of the Mercari program states I have made no orders while another states that Mercari will notify me when the item is shipped. I have tried to contact the seller, but the Mercari program puts me into an endless loop which allows me to see the sellers feedback but not contact them. I doubt that I will be able to recover my money. I will contact paypal and hope for the best..

Seriously

I purchased a set of dishes.

They were china wrapped in TISSUE PAPER! I paid EXTRA for the shipping. Mercari REFUSED to address the issues.finally threw the broken pieces away.

No worries. I will not be purchasing from Mercari again!

Mercari gives you no help zero, nada. They take the sellers money and will back the buyer who can easily scam you out of your item
I give them a triple zero rating. No help they have poor response no contact number
They are a total money grabbing company that will turn against you if you have a problem
Mercari totally sucks

As unbelievable as it sounds, once you buy something Mercari, there is NO WAY to contact Mercari or your seller if there is a problem. Once you order, you're screwed if something isn't right. I just wasted $125 on a faulty Hard Drive. So angry. Mercari doesn't have a phone number, an email address or a physical location to try to contact.

I opened my own account from my husband and they suspended mine and his account due to suspicious activity per household. This is unfair to the sellers and buyers because you should be able to have an individual account of your own? The sellers have some really good deals but the buyers can not purchase due to customer service suspensions.

I sold an item, it was damaged in shipping. Mercari granted a return.The item was never sent back and I received no money. Mercari said it was their policy not to send labels for returns.The customer was willing to return it, Mercari would not budge.It was expensive and could have been repaired.The customer saved over $100 by complaining and I lost out

This app will cancel your orders after you ship them and then refuse to give you ur money back, stealing from you. This happened on multiple occasions, and customer service is horrible. You're much better off selling things yourself than using this horrible awful app. If I could rate it a zero I would. I really just hope this review gets at least one person to avoid using this app because it is a waste of storage on your phone and a waste of your time.