Mercari

I've had overall good experiences with other users on Mercari. But when issues arise, the customer service is an absolute let down.
Their team has been unhelpful to work with and hasn't resolved my issues in any instances which has left me frustrated and not wanting to use this platform anymore to sell my items. Maybe consider using Depop or eBay instead of them if you're deciding on what to use.

Well I believe Mercari is a great apps but the other sellers in the application report your listing as fake or counterfeit items so they can sell more. I have great rating all my items comes from flea markets and warehouse sale in NYC. Merchandise is authentic but when a seller sees someone selling three or four items each day I guess don't like that and you wind out getting hit with counterfeit reports. I get a report of digital infringement on my own photos. Customer Service needs to improve in a way that they must noticed about these facts. Very disappointed

Do not use this company they cancel your account with no valid reason keep your money! You cannot speak to anyone on the phone everything done by e-mail useless help and no answers not customer focused at all

This site doesn't protect buyers. Their policies support and bias toward the sellers. They write 5 star reviews for their sellers after only 72 hours. After that the buyer has NO WAY TO REVIEW! Terrible site! Do not use!

People, please, don't use Mercari! They never read your emails! They close my account unreasonably and my balance over 1,000 is on hold for 3 month! They are so unprofessional! This platform must be deleted from Americans marketplace!

First of all apologize for my English, Mercari uses a fraud system with which it easily disclaims all responsibility, I believe that it has partners with power that help in situations of demands which do not prosper, they are obviously specialists in deceiving honest people, there are many dishonest sellers and buyers who also take advantage of the situation, unfortunately we will continue reading sad stories of deceived people, how can we help? Publish their bad experience in different places and let the world know about the fraud, I hope that these unfortunates go to jail very soon

Mercari has no consideration for their customers and the absolute worst customer service. A seller shipped me the wrong item and seemed very apologetic and promised to send the correct item along with a free gift for the difficulty. He never sent it and then ghosted me. When reported to Mercari their response was essentially, "well darn, too bad." They did absolutely nothing about it. I have all the messages showing his intentional deceit in two transactions and yet they did nothing about it. I asked for him to be penalized or prevented from doing this to others and they essentially shrugged their shoulders. Amazing that they not only will not refund my money but are rewarding a fraudulent seller. They could care less about their customers. And they make it almost impossible to get customer service - it's absolutely ridiculous. What a nightmare! STAY FAR AWAY FROM MERCARI!

So there are people on the website preying upon women. I "reported" 10 different times and no one ever got back to me. Also, I purchased a product and it was completely dried out. After trying to get ahold of the company for 5 days I finally have up. Two weeks later I tried again and received an email saying that they can't give me a refund. I will never use a site that does not take predators seriously. There are young girls out there that are vulnerable to these types of websites and they have done nothing to control it. Do not let your daughters sell their clothes on here!

If your package gets lost, you will encounter enormous difficulties getting a refund resolution. It is almost impossible to contact via phone (I gave up finally), and email communications is poor.

This is NOT a reputable company!

They "limit" accounts and cancel transactions at will. That object you really wanted? Sorry, no longer available. Also locks up on seller side so item in limbo for no one can purchase. Still waiting five days later for resolution. Meanwhile, items I wanted to purchase sit (seller not making money while buyer shops elsewhere) or sold (buyer loses item and patience).

I have only had one experience so far with Mercari, and it was surprisingly GOOD. After two bad experiences with Amazon third party sellers, the seller on Mercari delivered a better-than-expected product, shipped quickly, absolutely no problems.
I am learning, that when problems arise, they are generally from less than scrupulous sellers, and NOT the website. That being said, the website, to stay in business, needs to take responsibility for those bad seeds. I am looking forward to ordering from Mercari again. At least, as of right now!

Shut me down claiming I had a previous account that was shut down for violating rules not true but they continue to take 10% from sales of counterfeit makeup and sneakers even seen counterfeit money being sold

I have actually bought a lot of things on Mercari and have never had a problem( 5 stars) Recently, I gave a seller a 4 star review and she sent me a nasty chat message.(attached)
I complained to Mercari and obviously there were no repercussions because she had no lapse in selling her products. Support consumers and don't buy from "Karen's!

I purchased a black pair of shoes and when they arrived, they were green! LOL My return request was denied by Mercari. Instead, the customer service team told me that if I was unhappy, I could just relist them. You're better off shopping for deals on a reputable website that honors returns.

Seller accepted order held on my money for more than a week then cancelled my order - stock standard response from Mercari saying it's out of their hands it's peer to peer - don't expect protection in situations like this or have Mercari make sellers fulfill any obligations after you agree to sign a binding contract for purchase and provide consideration.

Not only do they just take money from your account without notice if your shipping price is off, they dont honor their buyer protection policy of 3 days, if you dispute a charge with your credit card company, they ban you from their site and shut down your account but they steal funds that should have been paid to you to cover money your credit card company gave you back so you still end up losing money and then can never sell on their site again...and you can't call them to complain cause they have no customer service number... probably due to the fact they have a bunch of angry people they have screwed over to make their millions

Being a disgruntled Letgo seller a friend referred me to Mercari. I had never heard of it before. So I need to ship out items before getting paid so what? Everything is backed up with tracking and they have a working payment interface which is HUGE for commerce apps. Sales are spotty and seem to run in cycles but I am converting. Listing is a snap using a mobile device. I wish I could list multiple quantities other than that pretty happy with this app.

There is zero customer service / issue resolution. The buyer must mark that they've received their package and rate the seller before funds are released to the seller. Mercari says if there's no rating after 3 days they automatically rate the seller and release funds. This is NOT TRUE. Lazy buyers or buyers who just do not understand the mercari process don't rate, mercari doesn't rate and holds your money. Their "resolution team" responds with some automated answer and doesn't resolve any issues and definitely does not help you get your money from your sale. I can't even imagine how much money they make out of ripping people off this way. I have tried every Avenue possible to recover the funds / my money hostage

I understand why people sell things for too much, especially used. This company is a bunch of thieves though. They take a huge percentage from the sellers. I removed my account after a few years because they just want higher cut. You really can't make much money and the people that do are probably thieves themselves just buying things cheaply at thrift stores or getting them free from FB marketplace.

I purchased two items from them successfully - with cordial communication with the seller and prompt payment. When a went to buy a third item, I was told that my account was permanently closed and banned for life! Why? There was no explanation!

Their customer service is terrible. You cannot get a real person to talk with. If you are 'lucky' someone may respond via email two days later, but all you get is rudeness and attitude.

Look at all of these negative reviews. Is this company worthy of your business?

I recently purchased something from a seller, and it arrived missing one of the pieces. I contacted the seller and let her know and she apologized and said she'd send a spare part in the mail. Well, she never did. And the transaction apparently already closed out.

So when I contacted Mercari support regarding the issue they offered zero help. I explained I was giving the seller a chance to make it right before blasting them with a negative review. And they basically told me to kick rocks. Wow cool. So now I can't have a refund for an item that was falsely advertised as having all pieces, and I can't even contact the seller anymore or write negative feedback for them?

If they are not going to have proper protocols in place to truly protect buyers, I won't be shopping here again.

A.V.O.I.D. In a word -- Mercari "sucks". All of their policies are geared toward protecting sellers and buyers just have to live with it. In the three weeks I've been using the platform, I've had two sellers cancel the item after I've already paid, and one seller block me because I made an offer for $11 less than his asking price -- even though the listing had a "make offer" button. I called Mercari and their response was "thanks for the feedback". There are better ways out there to find what you need.

I see so many fakes and have received damaged items. Anytime I contact customer support they take forever and give the same automatic answers. They refuse to speak by phone. Will never buy or sell again