• Mercari

Mercari

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Overview

Mercari has a rating of 1.2 stars from 2,362 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. Mercari ranks 752nd among Marketplace sites.

  • Service
    873
  • Value
    780
  • Shipping
    775
  • Returns
    767
  • Quality
    735

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.2%
Positive
3
Neutral
0
Negative
135
1237
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How would you rate Mercari?
Top Positive Review

“Good place to buy and sell.”

Tim P.
11/1/17

Initially customer service gave me some trouble due to mistaken identity, however the (frustrating) problem was resolved. I must say that I enjoy the simplicity of Mercari. It is a more streamlined method of buying and selling than Ebay.

Top Critical Review

“Seller fraud”

Leslie D.
10/7/24

This web site is terrible. They have pictures of the item but sends you something totally different. For example. The bags are clearly vintage but you receive a brand new fake bag plastic bag. They have so many sellers websites doing this. They are are usually shipping out of Chino, California. You order one thing and receive another. They don't refund money instead they credit.

Reviews (2,362)

Rating

Timeframe

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Reviews that mention popular keywords

credit card (106) post office (50) phone number (71) return request (32) customer service (669)
Thumbnail of user michaelc3383
1 review
3 helpful votes
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July 5th, 2020

NEVER BUY OR Sell on Mercari. They support people scamming on their website! If you get a counterfeit card like I did they will not refund you. It was only a $13 card but i buy thousands worth of cards sometimes one card is a thousand plus. Clearly if it was a $1000 card they still would stand by the scammer. This makes them just as guilty if not worse! They give you automated responses. They do not care about their customers experiences. They are the definition of greed. Their excuse is I left feedback. Well I didn't notice it was fake until my buddy pointed it out a few days after. And if you know Mercari they rush you and pressure you to leave feedback fast! Don't support their illegal practices! I hope they go out of business!

Thumbnail of user frenchemporer
1 review
0 helpful votes
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October 22nd, 2023

I recently purchased 4 baseball cards that were listed as vintage by the seller Topps 1963 Mickey Mantle, 1969 Nolan Ryan, 1970 Bench, & 1968 Rod Carew at a good price. They were purchased with the intention of reselling individually. I made a quick turn around sale of the '63 Mantle. It was sent for authenticition and it did not pass. Therefore this card is a reproduction novelty knock off card. As are the other 3 cards. Mercari allows counterfeit items be listed and sold. This has embarrassed me, ruined my reputation and good standing with another selling platform that I sell from. Stay away from and there are better sites in which one and purchase from.

Products used:
Trading Cards

Thumbnail of user aracelyp11
1 review
0 helpful votes
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March 22nd, 2022

First order made with Mercari on 3/2 expected delivery was 3/15. As of 3/7, no updates on shipping status. Received email from Mercari stating they would remind seller to ship item and by 3/10 I would be able to cancel if no response from seller. On 3/10, no option available to cancel and no updates. It is now 3/22, unable to get a ahold of anyone at Mercari and still no order received. I checked to see if new tracking update was available and turns out package was delivered 6 hours away from my location. Mercari states not to rate when shipping issues arise but I have purchased from Amazon and Ebay using same carrier and I have received my orders on time. So clearly its Mercari's shipping system to blame. I dont need the item I ordered from Mercari anymore as it was a birthday gift and had to buy somewhere else. Now, I dont know if I will get my money back, or my order shipped back to me because Mercari customer service is non existent.

Tip for consumers:
Dont use

Products used:
None

Service
Shipping
Thumbnail of user jefferia
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

Upon purchasing an item this year, you are forced to accept all cookies to continue. If you read about these, there is an extensive list of those they share your information with.
It is IMPOSSIBLE to recieve any type of customer support unless the question is already listed. They also only offer "Live Chat" in regard to technical support but you have to pay for it. I Finally found a customer service number by calling the wrong company. But, oh joy, they don't have customer support in this area (Houston - 4th largest city in the US).
Just ridiculous!

Tip for consumers:
No customer service - period.

Products used:
Nothing yet

Service
Value
Shipping
Thumbnail of user julieb2172
1 review
0 helpful votes
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March 11th, 2022

I ordered lipstick and photos of a new lipstick were shown on the site. There was one poorly focused one the lipstick sent to me. It came to me have used with lip marks and because of the obvious health hazard I discarded it. The seller was given 5 stars by them even though this happened. They and the seller were not responsive. Do NOT believe the star ratings.

Service
Value
Shipping
Returns
Quality
Thumbnail of user scy3
1 review
4 helpful votes
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November 12th, 2023

Terrible customer service! Lots of Fake/scammers selling non existent items! Bought a item form a seller that never had the item… tried to get a refund. Even sent it back. But scammer provided a wrong address… so now the return item is being sent back to me again. Complaint many times to customer service and still not resolved… almost 2 weeks now… and was notified they will "REVIEW " the situation again! AVOID AND DO NOT USE!

Tip for consumers:
AVOID.. no customer protection on purchases

Products used:
Books

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaim608
1 review
1 helpful vote
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October 26th, 2017

After ordering 3 items from this website, my account was revoked due to suspicious activity. In a way I'm very happy, once I receive my items and rate the seller. I'm gonna cancel my cards and get a new one. Thanks Mercari you did a big favor.

Thumbnail of user jordanb96
Mercari R. – Mercari Rep

Hi Jai,

We're sorry to hear about the issues you've been having with your account. If you believe this was done in error, please send an email to contact@mercari.com and one of our support agents will take a closer look at what happened! Thank you for your honest feedback and support of Mercari.^WM

Thumbnail of user oweno20
2 reviews
3 helpful votes
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October 23rd, 2021
Verified purchase

They closed my account and stole my money so quick it was crazy. They basically sent me a notice to my wrong email and said I had 24 hours to claim my money when I tried it gave me a bunch of bs. The account was hooked right up to my bank why didn't they just let me transfer it out. Yeah needless to say I'm pissed and will never use them again

Service
Value
Shipping
Returns
Quality
Thumbnail of user vikim3
1 review
4 helpful votes
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July 9th, 2020

I ordered a pair of jeans that were supposed to ship in 3 days. I did not receive them for weeks. When they arrived, they did not fit. In order to start a return I had to send four pictures of them, then a long wait to hear back from customer service. I probably sent 10 or more emails to try to get the situation resolved. In the end, they would not let me return them (never worn) even if I paid shipping and re-stocking fee.

Thumbnail of user wulee427
1 review
2 helpful votes
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October 11th, 2023
Verified purchase

Mercari has terrible customer service, avoid buying and selling on Mercari. Bought an oled switch in the listing mentioned that there is a broken screen, but not mentioned of non working power button or volume buttons. Asked Mercari to help with return, Mercari refuse since seller is a power seller with over 4000 sales. Avoid buying and selling on Mercari, go somewhere else like ebay instead.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tiffanym273
1 review
19 helpful votes
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March 20th, 2020

A buyer can lie on you and mercari will side with them. I sold a sling bag that was described as a sling bag the person bought the sling bag but gave me a 3 star bc they wanted a backpack even though they never contacted me about that. When I confronted mercari they said I was innocent but bc of their new policy the buyers experience can't be deleted even though lies and illiteracy aren't experiences. They are a dense, unreasonable company. Go elsewhere to sell things.

Thumbnail of user joneym1
1 review
3 helpful votes
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April 14th, 2020

I can't trust Mercari one day I sold $400 worth of products within 10 hours and they closed my account to do high activity and said to complete my current pending transactions and request a direct deposit.

Note* if your entire to purchase market place again we will hold all direct deposits and cancel all transactions.

Thumbnail of user jenniferm94
14 reviews
93 helpful votes
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January 6th, 2015

Use at your own risk. There's far too many complaints of rip offs from sellers and even Mercari. They're out of Japan so most people have very little recourse options. Read the reviews. They stay in business because they're banning people and keeping the money they have in their accounts.

Thumbnail of user mariao1034
1 review
1 helpful vote
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June 30th, 2022

Buyer beware! I purchased designer items 3 times, description included the fact that item was 100% authentic and included the original designer box and authenticity card. Once I received it was evident that it was a scam. Same seller uses different profiles to make you believe you are buying from another seller. Mercari did the right thing and reimbursed me all 3 times but I will never buy from them again. Not worth the aggravation and deception.

Tip for consumers:
Do not use site!

Products used:
Jewelry

Service
Value
Shipping
Returns
Quality
Thumbnail of user leslee6336
1 review
0 helpful votes
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November 9th, 2023

Mercari rips you off on shipping. I weigh everything with two different scales, yet I will get notices that they are deducting more from my profit to pay "extra" shipping, yet I have never once gotten a credit for overpaying on shipping which I know I have. Their customer service sucks at understanding problems and they always strive to NOT resolve issues for a seller, the ones that they are making money off of. I would avoid selling here, I'm looking for more seller friendly platforms to sell on.

Thumbnail of user samh807
1 review
7 helpful votes
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February 26th, 2022

Bought two pampered chef products from different sellers. One item was received without damage. The second item was received was broken to the point that it was unusable. I believe this was because the item wasn't properly packaged. When attempting to contact Mercari there was no easy means by which to contact them for a refund or next steps. I tried several different ways and was unsuccessful. I will never ever buy anything from this site in the future.

Tip for consumers:
Make sure that you don’t order anything that may be breakable.

Products used:
Didn’t procure anything else

Service
Value
Shipping
Returns
Quality
Thumbnail of user zahrat6
1 review
0 helpful votes
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May 22nd, 2022

Mercari limited my account first claiming that they need identification, I tried to do that and they kept telling me that I am not responding to their emails which is not true.
They then asked me to send a picture of my driver license or photo of my passport information.
That was the most scary thing to do, I refused to do that, they closed my account permanently because of that.
I don't know any other website that will ask you such personal information so you can buy used and new items from random people.
Please be careful and watch out.

Thumbnail of user nanb57
1 review
5 helpful votes
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December 26th, 2020

I received broken item. Immediately contacted Mercari to note problem. Response email said don't rate seller until Mercari customer service responds. Then Mercari paid seller "because You didn't rate seller." When I complained, they said there was nothing they could do to resolve problem. I'm out $40

Service
Value
Shipping
Returns
Quality
Thumbnail of user millyb2
2 reviews
1 helpful vote
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December 12th, 2022

I listed a Coach wallet my mom gifted me from the Coach outlet. I was trying to get a whole $15 for it. I still had the tag and two little care packets that come with it. They flagged it as "non-authentic" bc I didn't have her receipt for the originally $30 wallet. It was also the only "designer" item on my account. They removed my listing, accused me of selling a counterfeit item, and wasted my time over $15. I've now deleted my account and app.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnw2374
1 review
10 helpful votes
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February 23rd, 2020

I recently joined Mercari, made a purchase, it was a vintage radio, it was packed poorly and arrived in pieces. I rated the seller poorly and tried to get a refund through Mercari's "help" department, they told me that since I had already rated the seller that they would not be willing to assist me... this site is a scam... how would ANY seller have anything other than a good rating if they are unwilling to help... I am out over $100.00! Buyers beware!

Thumbnail of user edubabam
1 review
1 helpful vote
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December 22nd, 2016

No protection no guarantee...
Mercari always wants sellers to drop off the prices and offer free shipping as well. If you sell on mercari with first class mail and there is an issue on delivery, mercari support would tell you that they cancelled the transaction and you seller have to contact usps to get the package back or open a claim...

Thumbnail of user egilinsky3
1 review
0 helpful votes
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April 26th, 2023
Verified purchase

I recently found out that I was duped by a seller and because it was out of the 15 day window, Mercari refused to help. The seller tricked the authentication process by showing a photo of a different pair of Gucci glasses that had the Gucci name and made in Italy. I had no reason to check when I received the item because it was backed by their authentication process. I tried selling the "Gucci" sunglasses and found that they are indeed fakes. I contacted Mercari and they refused to help. I had a similar incident on Poshmark and they told me to destroy the item and issued me a credit. Mercari's most recent response was that they would take this as Feedback. I am out $250 and I plan to remove my own listings and I won't shop there again as they cannot be trusted.
I have included photos of the fake picture the seller showed the authentication team at Mercari along with the actual glasses.

Thumbnail of user diannag7
2 reviews
1 helpful vote
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September 10th, 2018

Ordered several items with good results but then my luck turned. I ordered what was suppose to be a new mens adjustable hat but when I got it was marked youth xl. Of course, the tag was not visible in the pictures.
The seller only marked item as shipped & never entered a tracking number so I guess the company's policy is to offer CREDIT ONLY. Glad it was a small purchase.
Next buyer marked item as shipping but I never received them. Didn't answered emails. Mercari did refund my credit & the extra $ though.
Finally, I found a buyer to actually ship an item which I received ok.
Also, it seems like you can only leave feedback if you accept the item which makes little sense to me.

Thumbnail of user mythologyartist
1 review
4 helpful votes
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May 17th, 2023
Verified purchase

Purchased vinyl Godzilla figure from seller. Description said, 'from smoke-free home'. It arrived smelling of cigarettes. Asked to return and seller refused. Contacted Mercari: they asked to see photos. Mercari replied they could not detect anything from the photos so my request was denied. It was insulting. Seller was rude replied to every message 'have a great day'. Mercari automatically rated the seller positive. Seller and Mercari were insulting. Waste of time and money.

Tip for consumers:
If they would have posted something like "if there is a dispute about odors with a purchase the buyer is on their own". I had one comicbook refunded because the seller sold it with the back cover missing. They could see that in the photos. But cigarette smell from a seller who says the item is from a smoke-free home? If they had offered to physically see the item they would have helped. Also the seller being an insulting jerk just added insult to injury. I canceled my account with Mercari.

Products used:
Action figures and vinyl figure collectibles.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jillh771
1 review
0 helpful votes
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December 29th, 2022

Please, Please do not trust Mercari! I bought an expensive pair of shoes that were blush / pink in the picture and was not described as any other color. When I received them they were very dark gray ( mud colored). I went through the proper channels of sending photos to ask for a return. I was denied a return and they gave the seller a five star rating. I was not allowed to rate the seller myself to warn others. This place is a scam! Beware!

Tip for consumers:
Ask for additional photos and ask every question you can think of before purchasing . There are no returns .

Products used:
Shoes

Service
Value
Shipping
Returns
Quality

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This is Mercari: The Selling App. The fast and easy way to sell or buy almost anything.

Company Representative

Thumbnail of user jordanb96
Mercari R.
Typically does not respond to reviews

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