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    Mercari

Mercari

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Overview

Mercari has a rating of 1.2 stars from 2,364 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. Mercari ranks 709th among Marketplace sites.

  • Service
    874
  • Value
    781
  • Shipping
    776
  • Returns
    768
  • Quality
    737

This company does not typically respond to reviews

Positive reviews (last 12 months): 1.6%
Positive
2
Neutral
0
Negative
124
View ratings trends
1238
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How would you rate Mercari?
Top Positive Review

“Good place to buy and sell.”

Tim P.
11/1/17

Initially customer service gave me some trouble due to mistaken identity, however the (frustrating) problem was resolved. I must say that I enjoy the simplicity of Mercari. It is a more streamlined method of buying and selling than Ebay.

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Top Critical Review

“Seller fraud”

Leslie D.
10/7/24

This web site is terrible. They have pictures of the item but sends you something totally different. For example. The bags are clearly vintage but you receive a brand new fake bag plastic bag. They have so many sellers websites doing this. They are are usually shipping out of Chino, California. You order one thing and receive another. They don't refund money instead they credit.

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Reviews (2,364)

Rating

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Reviews that mention popular keywords

credit card (106) post office (50) phone number (71) return request (32) customer service (669)
Thumbnail of user matthews1301
Arizona
1 review
1 helpful vote
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December 7th, 2020

Tried to make a purchase on Mercari... seller contacts me within hours claiming she sold them on a different site (super unprofessional!)... so I tried to buy a different pair of shoes from a different vendor... within a few hours mercari cancels my order and suspends my account... requests a bunch of personal info and come to find out I dont get my money back in time to purchase the present I need to for Christmas... why do they wait to ask for info until after they have your money?... super shady... avoid this site like the plague

Thumbnail of user ambers24
Delaware
2 reviews
8 helpful votes
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March 8th, 2019

As a seller this worries me! I haven't had issues with Mercari and I referred my sister to sell on the app, she loved it, she was brought and sold on this site! So the other night my dad gave her a credit card to purchase shoes for her daughter, she was sent a notice to verify the credit card ( understandable) she got the two items Mercari sends to the credit card and was ready to verify! Well she had issues trying verify this and just like that she was banned for LIFE! No chance to show them this was a legit card and also belonged to her dad! Is this how we run a business? I sell on Mercari and I am honestly shipping my last sales and getting off, that isn't right!

Thumbnail of user jeanettel150
Michigan
1 review
0 helpful votes
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November 16th, 2021

I open up an account with Mercari. Selling a new laptop for $600.00. Then they need $200.00 for activation fee so I sent it to them. They said this was a new policy but nothing was said about all this on there app. Next they wanted $500.00 for shipping fee. I said I only had $370.00. So stupid me sent it to me. Now they want $1000. 00 extension fee. I will be out $1170. 00 because I don't have that. The guy who sent money into Mercari already paid it. They won't refund any if the money. So my only option is to sent this guy my laptop and I will be out of $1170. 00 plus all my time last 5 days trying to resolve this. Never will do business with them again and I will make sure others don't.

Thumbnail of user kellyr150
Florida
1 review
5 helpful votes
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April 11th, 2018

No problem with the seller, but I made a mistake with what credit card I used. Reaching an actual person is like getting blood from a turnip. The number I managed to look up online (no number or email on the website) was disconnected no matter what extension I used. Finally contacted them through Facebook. It literally would take a day for them to reply to a message. The person replying hadn't even read the message I sent, I had to repeat myself. (Just scroll up to read the original message!) Finally was told, nothing we can do, thanks for understanding. When I pointed out it said differently on their website, they brushed it off, thanks for your understanding. I understand all right - that I should never buy anything from Mercari ever again.

Thumbnail of user jordanb96
Mercari R. – Mercari Rep

Oh no! That's not what we like to here, please send us an email to contact@mercari.com and from there we will be happy to assist!^MM

Thumbnail of user brendag200
Idaho
1 review
2 helpful votes
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September 26th, 2018

All I have to say is they suck! Their over paranoid that your not allowed to use words like Ebay or Facebook or else your conversation is deleted between you and a seller or buyer! You get warnings for the dumbest things ever or suspended! If you have a problem they try and make it difficult to complain to them! When you do finally contact them their answers haven't a thing to do with what your original reason for contacting them for has to do with the subject! They dont honestly know their butts from their heads! I can see why so many close their account and I don't see this company lasting long! Which I hope it does fail too bc they are nowhere in the same class as Ebay!

Thumbnail of user abbya32
Pennsylvania
2 reviews
2 helpful votes
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September 16th, 2018

Very bag app with the worst customer services. Not safe for me as a buyer and you can't get me money as a seller.
Lots of scammers and no customer services help. I think there email is robot answering questions. Lots of counterfeit items with high prices and when you ask the seller they block you. The app take the money regardless if the item shipped or not

Thumbnail of user lonr16
Louisiana
1 review
5 helpful votes
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June 8th, 2019

It was my first time purchasing on their site, made two purchases soon as I paid for the 1st one the seller inboxed me stating they made a mistake listing the item and it had sold awhile back? Wth seller stopped responding and I never received my item. The next seller never even tried to ship the item. I was suspended after doing a charge back. Sellers are still up and selling. This has to be the worst platform for buying and selling please stay away.

Thumbnail of user jordanb96
Mercari R. – Mercari Rep

Please reach out to our in-app Help Center or email support address at contact@mercari.com and we'll be happy to sort out this transaction issue with you directly. Rest assured that we'll be able to cancel the transaction and reimburse you for your payment in the case your item never was shipped by your seller. Thanks for your cooperation and we look forward to hearing from you!

Best Regards,
Team Mercari

Thumbnail of user juliac485
California
1 review
1 helpful vote
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November 15th, 2021

I've been using Mercari for over 6+ years until now. Last weekend a buyer placed an order from me. I dropped it off at USPS immediately. Then the next day Mercari allowed this buyer to cancel the order… after I had already dropped the item off and shipped it. Now I'm out the item and my money and the buyer just gets it for free. Mercari's customer service has done absolutely nothing for me. They've told me it's on USPS to route the package back to me. How is this USPS's fault? This is Mercari's fault for allowing this policy where customers can scam people. DO NOT USE THIS APP. They have no customer service. Go to Poshmark! I've never had this issue on Poshmark, their customer service team has even refunded me when USPS has lost my orders. Mercari does not protect their sellers.

Thumbnail of user julier241
North Carolina
1 review
3 helpful votes
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September 15th, 2018

So I sold an mk bag to this buyer who is a new member username auikilifi shipped the item and tracking says it was delivered she don't wanna rate me coz she claimed that she never received the item. And it's been 5 days that the buyer is not even cooperating or responding. If u really didn't received the package u should respond and do something in finding it go to the post perhaps. Mercari is a no help at all! And don't wanna auto rate me so I can get my money! The seller should get the money when the tracking says it was delivered to the right address already! I am very upset about this thing...

Thumbnail of user katem605
Pennsylvania
1 review
0 helpful votes
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September 19th, 2020

A**holes. Just all around A**holes. I had been lucky enough to have positive experiences with buyers and sellers. You have a bad egg every now and then but that's easy to take care of. Don't deal with them. But the staff... f them all.

Thumbnail of user sarahs762
New Mexico
1 review
2 helpful votes
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May 30th, 2019

I have been a member since 2016 this is a crap site the buyer can get bad reviews because the seller gets the last rating if you have a problem with a purchase and put less than 4 star's the seller can give you 1 star and mess up your buyer score it's not fair and most times the seller won't ship your items with no penilty and you are stuck waiting for ever for a refund don't waist your time on this sight!

Thumbnail of user katrinac4
Maryland
10 reviews
54 helpful votes
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March 3rd, 2017

Terrible feedback system favors sellers to the harm of buyers. If a seller decides not to ship for any reason and cancels the transaction, the buyer is not allowed to leave feedback to warn other buyers of an unreliable seller. I'm not shopping from a site that lets buyers get jerked around. I'll stick with eBay.

Tip for consumers:
Don't get excited about a purchase until it is in your hand. It can get cancelled for any reason and you have no recourse.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carmellab17
Washington
1 review
1 helpful vote
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January 12th, 2022

Ordered a bottle of cologne for my husband for Christmas and when I received it it was a sample from Macys. When I tried to get my money back they refused even after I sent pictures! What a rip off and they did nothing to help! Rude customer service very shady company and they deleted my account as if my feelings would be hurt stay away from this scamming site!

Tip for consumers:
Stay away

Products used:
Cologne

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisar2237
New Jersey
1 review
0 helpful votes
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January 23rd, 2022

If you are going to sell your stuff go to Poshmark or another selling app this happened to me and many other you sell your stuff then the kick u off for a stupid reason or a reason that isn't true and keep your earning I have been trying to get my money for two months

Thumbnail of user louisr244
California
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

The site does not allow listing collectible coins but has a category for collectible coins. They will suspend listing privileges for more than one violation, but there are numerous collectible coin listings on the site!

Service
Thumbnail of user victoriar129
Ohio
7 reviews
11 helpful votes
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September 6th, 2023

I am a seller on Mercari, my prices are very low, everything I sell is pretty much new. The buyers try to get you to go below 25% of your asking price. It's ridiculous. And then you have to wait for them to review you and they have 3 days, you don't get paid until they review you. Then your waiting for Mercari to put the money in your bank and that's another 3 day's or sometimes 4 days. Your talking a week to get paid. I don't like Mercari.

Tip for consumers:
Mercari is not good.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnn1175
Washington
1 review
4 helpful votes
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August 16th, 2020

Bought an electric boat motor that work fine on testing in the shop, but when it was tried on the lake it would not run. Had no power to push the boat. It was a 55lb. Thrust which should push a 12 foot boat.
The three day deadline for returning the item was past as I could not get out any sooner.
Really disappointed and will no longer shop on this site.

Thumbnail of user johnnyl50
Washington
1 review
2 helpful votes
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October 1st, 2018

Mercari has no customer support. If you have a problem, you are out of luck. There is no one you can speak with or contact. You cannot contact the seller of an item either, as the Mercari software interface does not allow it. There are no instructions provided by the Mercari site. I am now attempting to cancel my order, however, one part of the Mercari program states I have made no orders while another states that Mercari will notify me when the item is shipped. I have tried to contact the seller, but the Mercari program puts me into an endless loop which allows me to see the sellers feedback but not contact them. I doubt that I will be able to recover my money. I will contact paypal and hope for the best..

Thumbnail of user atlasoflakeland
Florida
1 review
0 helpful votes
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August 21st, 2023

Seriously

I purchased a set of dishes.

They were china wrapped in TISSUE PAPER! I paid EXTRA for the shipping. Mercari REFUSED to address the issues.finally threw the broken pieces away.

No worries. I will not be purchasing from Mercari again!

Tip for consumers:
Sad.

They need to counsel this new generation on how to ship breakable items. This was certainly preventable!

Products used:
A few unbroken pieces.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ezraw21
Massachusetts
1 review
0 helpful votes
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June 13th, 2022

Mercari gives you no help zero, nada. They take the sellers money and will back the buyer who can easily scam you out of your item
I give them a triple zero rating. No help they have poor response no contact number
They are a total money grabbing company that will turn against you if you have a problem
Mercari totally sucks

Tip for consumers:
If you can avoid Mercari do so they don’t help you when you the seller has a problem
They take your money quickly and do not back you up
They have a contact phone number but will never take your call
It’s really bad service that can be better but they choose not to care

Products used:
Toys

Service
Value
Shipping
Returns
Quality
Thumbnail of user bryann54
Oregon
1 review
3 helpful votes
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October 22nd, 2018

As unbelievable as it sounds, once you buy something Mercari, there is NO WAY to contact Mercari or your seller if there is a problem. Once you order, you're screwed if something isn't right. I just wasted $125 on a faulty Hard Drive. So angry. Mercari doesn't have a phone number, an email address or a physical location to try to contact.

Thumbnail of user pamelap71
Texas
1 review
3 helpful votes
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October 1st, 2017

I opened my own account from my husband and they suspended mine and his account due to suspicious activity per household. This is unfair to the sellers and buyers because you should be able to have an individual account of your own? The sellers have some really good deals but the buyers can not purchase due to customer service suspensions.

Thumbnail of user jeanneb338
Texas
1 review
0 helpful votes
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March 27th, 2022

I sold an item, it was damaged in shipping. Mercari granted a return.The item was never sent back and I received no money. Mercari said it was their policy not to send labels for returns.The customer was willing to return it, Mercari would not budge.It was expensive and could have been repaired.The customer saved over $100 by complaining and I lost out

Service
Returns
Thumbnail of user dhhoff
Pennsylvania
1 review
1 helpful vote
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January 31st, 2023

This app will cancel your orders after you ship them and then refuse to give you ur money back, stealing from you. This happened on multiple occasions, and customer service is horrible. You're much better off selling things yourself than using this horrible awful app. If I could rate it a zero I would. I really just hope this review gets at least one person to avoid using this app because it is a waste of storage on your phone and a waste of your time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahg1578
Texas
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

I ordered a gift for my husband and had changed my address the month before. Mercari didn't allow me to remove my old address but I did indict my new home address. My husbands gift was mailed to my old address. Support sided with the seller and gave them 5 stars without any help to me. I had to file a dispute with my bank for my purchase lost. Then Mercari locked my account down and wouldn't let me message anyone or do a thing on my account. I had already purchased another item way before this happened. When I got it, it was spray painted all over and smelled horrible. Due to my previous dispute. They locked me out of my account so I wasn't able to contact that seller. Again, Mercari left 5 stars for me when I wouldn't have ever left that review. This company is a scam. They run from issues and only back the sellers. I'll never buy or sell with them. Stay far away.

Tip for consumers:
Don’t use the site. They don’t care about the buyers at all. They side with the sellers. I have bought two items and only got one that’s completely messed up. My first went to the wrong address.

Products used:
None

Service
Value
Shipping
Returns
Quality

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This is Mercari: The Selling App. The fast and easy way to sell or buy almost anything.

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Thumbnail of user jordanb96
Mercari R.
Typically does not respond to reviews

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