Mercari

The website gives you two days to review the product after receiving, the product I got is for sure fake. But I realized that after two days, the website gave the seller 5 stars automatically after two days.
Looks like there is lot of scamming happening on this website.

I was robbed of a $700 watch. I shipped it to the seller. I even paid the post office extra for signature comfirming. Just in case thr buyer claims he didn't get it.And the is exactly what he did. Told mercari he didn't received i. After I showed all my proof to mercari that it was delivered and he sign for it and they still sided with the seller. They gave him his $700 back and I lost out.So now im screaming $#*! mercari. Please do not use it. Please check out my own website: hustlekingzinfo.bigcartel.com and hustlekingz.info

My daughter sold her American Girl Doll through them and never received her money.
They kept telling her the money was in her account. We never received a dime, which I'm assuming the buyer paid them.

I have been selling on this platform for years and it has been the same thing for years and they have not made any changes! I see most of the buyers recently are new to mecari with no reviews but what do I do once a purchase I can't cancel! I reach out to the buyer multiple times trying to use sob stories after so many times just to get a rating and they just don't answer me! They don't care that we need our funds as sellers for items that they received! Mecari does nothing about it it's extremely wrong and the buyers should know the policy before buying and they shouldn't be allowed to do this over and over and over again! Something needs to be changed here it is not fair for sellers to wait three days for a rating and then have to wait another five days to even get your funds without instant deposit! Do better for your sellers mecari this is sickening now You're taking more processing fees from us but not making it easier for us

I listed an item using mercari's own shipping label.

They since changed their weights and costs on their labels, but they did not update everybody's listings. They also didnt tell the sellers that is was their job to do this either.

I sold an old item, but i couldnt use the mercari label, as it was not not heavy enough. I shipped using my own label, but even thought I DIDNT use their label, they WOULD NOT refund me for it.

It's a greedy scam. AVOID!

I'm so so disappointed and not very happy with this. Said my account is Suspended and Closed account without knowledge. I just join this since June 2018. I'm very disappointed this app Mercari company such horrible.

This site is total BS! Use eBay. Amazon or even Walmart.com. I bought an item BECAUSE Marcari offered me a $10 coupon. Not only did they not apply it correctly but the item arrived POTAGE DUE ($5.26) and the item was NOT as described! Wish I had read these reviews first. Be smart. Stay clear of Mercari.

Sent an item. I paid UPS for extra packaging. Buyer returns claiming damage. Buyer tells me it was just the item in the box. Mecari claims they reviewed it and "it wasn't as enough protective cushion as it needed." So the buyer claims nothing but the item and a box, and Mercari claims it needed more cushioning in the existing packaging. It can't be both. Somebody is being dishonest, and based on this information, how can you justify a return without approving shipping protection on the item? This entire site is a hustle and allows scammers to thrive. Attached is proof of Mercari's statement and the buyer's statement.

Don't use this website https://www.mercari.com/ I bought something off this website and this site protected the deadbeat seller and allowed them to stay on their website. Seller listed one item on multi-sites and sells this one item twice on two different website. She may have listed on more than two websites. Mercari will not let me contact the seller or leave feedback for the seller. They still show the seller has 100 percent positive feedback - their feedback is misleading because they only allow you to post positive feedback. They don't protect their buyers.

This place is a complete ripoff! I ordered something from them and it took longer than expected to get it and when I did I didn't want it. Tried to return it and was denied. I will NEVER order anything from them again!

Horrible company and customer service. I sold alot on there quick thought it was good site then it all went down the drain fast. I purchased a so called brand new in the bag boutique Halloween dress for my kid from user 2littlefeetboutique on Mercari. The dress came with a big hole in the back on one side and on the other side had been stitched and was all bunched up making the entire back of the dress uneven. It was clearly used and not new. This user claimed she would accept my return and was so sorry. Well Mercari asked me for pictures 2 different days and I sent over 10 of them and they denied my claim stating I didnt send enough pictures fast enough. Wow what a total scam of a company on damaged and defective merchandise being sold and they even saw the email from this woman saying she would accept my return. BEWARE OF MERCARI

I ordered a pair of shoes from Mercari, that were too big. The seller states that it's a woman's shoe and it was obviously a man's shoe. I try to return the product due to the fact that it was way too big. They did not care to help me or to come up with a resolution. They said they will not give me a refund and I'm going to have to keep the shoe. I returned the shoes and they said they did not care, that they will not give me a refund. It was the worst experience I have ever had with any company. They do not care about the consumers, only for their profit! Please do not shop here it's a bad website to shop with. The worst experience ever!

I was using mercari for a few weeks and everything was going fine then unfortunately my package was not delivered even though the post office tracked it being delivered... Later I found out the package was delivered to the wrong address. After reaching out to mercari, one of the customer services reps keep stating that the package was delivered and didnt want to hear anything else from me therefore i disputed with my credit card. Mercari suspended my account. The next day the post office located my package, went to address to pick up and delivered to me. I felt it was completely unfair to be blame when it wasnt my fault. I was left with no other choice to dispute. Please be cautious with mercari but there are other customer based websites better.

Very, very disappointed. I have made several purchases. A few were good but a few have not been good, items of smoke, items not in good shape. I guess just bad purchases.
So I made my first sale. $5 to ship with a $8.50 profit. I put in my information and wait and wait. 2 weeks later I get a message the account information isn't right... they deduct $2 from my profit. So now 2 weeks ago I up front ship for $5 2 of products already worth more than the measles $8.50 profit and now I have $6.50.
So I delete my account and say forget it.
Overall experience is horrible.

They don't have a phone number to call and when you send them a message with a problem they literally send the same generic response over and over. I asked a question, got a generic unhelpful response, asked to speak to a person, got the same generic response. I am on #8 of trying to get help specific to me with the same f***ing response that doesn't help out or answer my question at all.

Me my mother and my sister each had

Me my mother and my sister each had accounts. We all sold different stuff. We were all banned because of having multiple accounts? Even though we are aeperate people who provided seperate bank accounts and social security numbers. I am now banned and can no longer sell on there site... I continue to get emails saying do not ever create an account or we will keep your money indefinitely. I would never recomend to someone just for the way they have treated my family. I am so disgusted with them.

I ordered a used Tablet of what should have been good expensive quality. A product arrived and I accidentally did not open it for two days. When I did, the tablet battery was completely dead. I charged it up, started it up and it was not what I ordered. It was a cheap, poorly working substitute. The next day, Mercari sent a note saying that 3 days had passed and the seller had been paid. I contacted the seller and the message was - WTF do I care? - I was paid. The message from seller and Mercari was basically - sorry you are SOL. I was a victim of seller fraud and Mercari washed their hands of it. From my perspective, they don't give a crap if you have been cheated once you miss the 3-day window. Once funds have been transferred to the seller, it is over folks. My feeling is that they actually do not care if they deal with cheating sellers. There are also cheating buyers out there and I feel sorry that they are stuck with that.

I admittedly did not read the instructions and listed a gift card. They allowed it since someone immediately bought it. Everything went downhill from there. The buyer claimed they did not receive the card, which had a tracking number. I filed it with the Post Office and they told me the buyer does this all the time. I went back to Mercari and they had removed everything on the listing and were of absolutely no help. They refunded the buyer's money so I was completely out of the money for the gift card as well as the 6.70 postage. Lucky for me, I got some very nice people at the store to assist me in canceling the card. I sure hope the buyer tries to use it and at least gets embarrassed for being a thief.

You only have a 72 hour window to return an item. The return process is very cumbersome and unfriendly, to the point that they probably hope you just give up. If you do manage to get to the "Submit Request" button, you get an error message "There was an error, please try again"... and again and again.

The most unpersonnal and unpractical business making it very difficult to understand how to return items. After a delay of 3 days you can't return or exchange. They send you tons of vague emails to add to the confusion. To avoid by any means

Amazon and Ebay its better than Mercari. Mercari website it's suck. I will never order or buying to this website again. Because my experience to them. I never have experience like to the Amazon and EBay. I bough something to this company. The day I got my item and same day I decided to return. They told me they don't wanna accept the return and they gonna refunded my money. It's only 3 day item with me. I been trying to call them and emailing buyer and the customer service. All most a week. They take so long to reply to my request. They bull$#*!.

Shipping protection! Wow! Why do they even have it for sellers. They never side with a seller. I'm a five star seller on five platforms and have nothing but trouble from mercari. Do not think about listing there. They will take and take and take your money.

Their return policy does not protect sellers. Once the buyer returned the different item which was not the seller shipped to the buyer. Mercari determines to refund the buyer. If you sell on Mercari, you have to be very careful that the unqualified buyer exchange the item and then return for refund and you lost the money and item. Watch out! No trust of doing business on Mercari.

Thanks..