Mercari

A seller is able to change the rating of the buyer is already out of line. I'm talking about giving an honest review. She goes ahead to quarrel me and make changes. I checked her reviews, 2 others said / made the same complian. Poor description of item. How will she improve on that if you keep letting her get 5stars? Mercari closes a case without helping out the buyer. Alot if purchases are waste.

If you are scammed by a seller, Mercari customer service will not back you up. The return emails do not even make sense and they keep sending the same one over and over. The only recourse they allow is you to return something. The problem is, if you return it, you have NOTHING. Your money is gone and they have the item. I filed a dispute with my bank. I suggest anyone else who feels scammed as a buyer do the same.

I sold two shirts on Mercari at 9$. Mercari claims to take just 10% and that I would get $8.10 for each shirt. The customer paid for shipping, so clearly I was supposed to get back $8.10 each. Nope Mercari took $4.70 from each shirt and I only got back $4.30. I tried to call customer service 4 times and each time they hung up on me. DO NOT SELL YOUR THINGS ON THIS SITE.

Mecari has ripped me off several times on shipping.
I weigh my items carefully and sell on 3 different sites. Mecari is the only one that had ripped me off.
First there shipping is high. Then when it gets to its destination. They say they have to charge me extra.so I didn't make a dime on 2 items in 2 weeks. Ridiculous.
And there customer service is useless. Says weigh your items.
I DO!
SO IF YOU WALK TO GIVE STUFF AWAY. MECARI.
THEY DO BAD BUSINESS

This site is built upon the idea of a carrot on a stick. The sellers will show stock images of items and refuse to provide more specific information, and then what you do buy from them turns out, obviously, to be knockoffs 99% of the time. I've never had a positive experience with them, because the one time that the seller actually sent me the product that it was looking for, it was too small and they REFUSED to issue a return. I didn't do the proper research and just went with the "money-back guarantee" and no remorse buying promise, and it turns out that they WILL NOT issue returns if the item doesn't fit or has any other physical discrepancy like smell. With a policy like that, they are well aware that the majority of their user base will be scamming customers but refuse to provide service so that they can make a profit. Please, do not make the mistake that I did. Do not buy from here. DO NOT.

Ordered hair dryer from mecari they shipped to wrong address and what I recieved was nothing close to what I ordered. They told me I had to open an account with Mecari before they would resolve the issue. Thank goodness I used paypal. They got on it right away.

I sold some brand new Zara shoes. I had pictures of the whole shoes and size. Size 40 is a size 10. I wear a 10 fits me prefect. The lady said she's a 9 1/2 and the shoes were way to small. She lied. Mercari approved her to get her refund back. No refunds! Sold as is. Smh closing my closet for good

Mercari is holding my money hostage as a seller - they will not release it unless I provide them detailed banking information. I will not do this, they are based in Japan (not USA) and I'm not interested in giving out that information to a foreign country. They offer an option of using your balance owed as a way to purchase items - which would have been a fine alternative - except it doesn't work. Spent several days talking with "support", with zero solutions. They take Venmo and Paypal, but they won't send you your money owed from selling this way. With support that doesn't actually do anything, I'd rate this place as 80% scam, 20% data thieves. STAY AWAY FROM MERCARI

I sold a Coach Wallet on there the person didn't rape me but he did text me on there telling me he got it so Merceri knows they received the item but refuses to give me my money saying I didn't hav a tracking number... Don't use them they do nothing but steal people's money!

I purchased an expensive collector Funko pop and the seller sent a completely different cheap Funko pop instead. Fortunately I requested a refund the same day I received the package and Mercari approved the return. Do not purchase from a seller named Oofwhat. Buyers cannot post a message or rating when a scam occurs so sellers have false high ratings.

I purchased an item that was delivered while I was traveling. When I opened the package, the items was completely shattered, in pieces. Poor packaging, However, since Mercari proceeded to rate the seller before I opened the package, I cannot get a refund. Poor customer service. Avoid this site! Photos available, but unable to upload.

Terrible communication and service. Had three orders cancelled with no warning and no explanation. Limited my account so I could not communicate with the sellers. Charges hit my credit card but I receive nothing on their site reference status. I have sent over 5 messages over 5-days and they will not respond to explain why and how to unlimit my account. Terrible communication and service. Very frustrating when they cut you off with no explanation, and they provide no response to the one way they allow you to communicate. EBay does not do this. Amazon does not do this. They may question, but they don't just cut you off at the knees with no explanation and not respond to any communication.

I have proof of shipping the item, and the buyer hasn't received it because it got lost in the mail and was never scanned in. So since I have proof of shipping (via receipt), you'd think that they would give you the funds and refund the buyer, but no. They said well the buyer can cancel any time they would like now, and I hope your item is found. POSHMARK IS WAY BETTER. If you want good customer service and insurance on your items, poshmark will take care of you. Yeah, they take an extra 10% but every issue I've had with packages not arriving, or shipping issues, they've taken care of it.

I would give a 0 rating if I could. I ordered a glass pyrex double boiler. It arrived in a baby diaper box broken in several pieces. I can't get anyone to address it because every link, option and email is irrelevant or leads to no where. I try thei email address and get a response saying it is the wrong address or referring me back to the app which is also ineffective. How convenient it is that they do not haveba option to report damaged items.

Most unprofessional company I've ever dealt with delt with some lady at popboxshoeshop that can't even pay for her items and they are on her side instead of mine as a seller. They gave her three days to rate the redwing boots I sold her and even after that I never got paid after she talked me down 100 already. I sent about 40 messages back and forth even proving with tracking delivery conformation and still not getting a reply. I should have been paid four days ago the boots sold eight days ago and she stole them six days ago. They kicked me off the sight for getting upset about it. I waisted all week trying to get 112. Dollars for boots worth 250 and never even got it. Worst company I've seen I hope they crash there garbage sights not worth anyone's time unless your a scam.

I sold an item which was irreplaceable and it got bashed in shipping. They say they have a$200 coverage for damage but you'll never see it. All my reviews state what an excellent packer I am but they tried to blame it on the packing not the post office. I just lost out to 3lbs of packing paper and 2lbs of product. I had already heard this about them and now it's come true. B. Beckner

Sellers block you for asking a simple question about an item about measurements or just anything its cause they don't really want to sell there stuff and there a snob its bull$#*! that mercari won't do anything about it they need to take responsibility for seller just blocking buyers for know reason at all I'm getting so sick of the $#*! don't buy from Angelndisguise she will block you by asking a simple question she is a snob she really needs to look in the mirror of what kind of human is she not a nice one tell you that mercari step in and do something about these sellers that block people for nothing other than these sellers I love mercari

The most Disgusting customer service EVER! Worst App Ever! Such a stupid App! Lousy customer service Team EVER! Don't use this app! No customer service will solve your problems! They ignored all! They only want to take 10% of everything you buy or sell! Don't care about all the folks as buyer and seller! The MOST AWFUL app EVER used in my life!

I wanted to buy one thing and it took an act of God to get it. I couldn't buy anything because it kept saying my credit card hadn't been verified, but they didn't explain how to do that. I finally linked my paypal account. This was my first and last transaction with this POS company.

Having a nightmare experience *******@mercari_app - bought jeans that were AT LEAST 2 SIZES SMALLER than billed, gave them proof, they won't authorize a return, they just gaslight me that it's my fault. Never never buy through this app. https://www.wcpo.com/money/consumer/dont-waste-your-money/mercari-is-the-hottest-new-selling-app-but-is-it-safe

I do not blame Mercari for the actions of unethical sellers but I do blame them for how they handled the situation. I purchased an item on Mercari for $90.72. After a week the seller had not shipped the item. Next, the seller canceled the order. They then relisted the item for $108.00. Their reason was that the item weighed too much. In other words, they should have asked more to begin with. When I contacted Mercari they said they monitor sellers for canceled orders if they are excessive. So, their policy is not to confront sellers when they step out of line. I have canceled my account and will never buy or sell on Mercari.

I bought a necklace that was listed as "silver" in the the description and in multiple photos. I received a GOLD necklace instead. I was confident that there'd be no problem returning this since the listing was clearly inaccurate. Instead they replied that I should email the seller to confirm specifics before buying and DENIED my return and closed out the sale so I couldn't even leave a review for the seller! Never in my years and years of buying things online has any company sided with the seller when they've clearly provided false information! And we're talking about a used $28 necklace! It's not even an expensive item!
I've sent probably 30 messages to their customer service team saying they made the wrong decision and that this is a deceptive practice and they just keep stating that it wasn't incorrectly listed - it absolutely WAS!
Buyer beware that on Mercari, the listings aren't accurate, and they don't care!

This company did absolutely NOTHING to resolve the issue I had with a buyer... I had a rating on my account that was unfair and probably spam, and they refused to take it off - decreasing my overall rating. Their rating system is really effed up!

I would NOT recommend selling full time with Mercari... they just aren't fair towards sellers. Poshmark is much better in this area...

Deactivating all my listings tonight.