Mercari

Ive had good experiences, but the latest one was just awful and I just don't understand stupid people selling filthy shoes for top dollar. I bought some OCs, that looked pretty decent from the pictures for $70. When I received them and opened the box I was shocked and so disappointed, because I was so excited to receive them. They stunk so bad, my cats didn't want to sniff them. The box stunk so I threw it all in the garage. They looked far worse than the pictures, and it was like someone excreted on them. Thank goodness I was allowed to reject the purchase, but as I was looking for another pair, I noticed that these sellers don't try to clean up their shoes! The bottoms are black, dirt is in the cracks, etc. Why would you want to present your product in this way? The pictures I posted brightened up the insoles, they're actually filthy and black. You aren't allowed to leave a bad review if you return the product. Imo, it just allows for this to happen more frequently. You aren't getting a real portrayal of the seller. I learned to pay an extra 50 and get new ones.

I am trying to get help from Mercari that I was scammed out of. Buyer asked to have it shipped out today or they would not buy it. I packaged it up and rushed it to Fedex. As soon I marked it shipped the buyer cancelled the order. Once the shipping wheels are in motion it is difficult to stop delivery. The thieves know this and take advantage of eager sellers that want to accommodate a buyer. Mercari is impossible to get hold of via telephone but they did respond to my email. They apologized and offered me a 5% discount on my next purchase. Thanks but no thanks... They really don't care that I had a laptop basically stolen from me. BEWARE OF PEOPLE ASKING FOR SAME DAY SHIPPING!

There is no support they are extremely rude ihnore you and send automatic message delete items saying they are counteirfiet because i wont reduce my price can prove item isnt but they delete account no questions asked and ban you horrible

I purchased used ski boots, I received them, they looked exactly like in the photos BUT they had a nasty musty basement smell. I tried lysol and airing them out but it didn't help. I contacted Mercari and basically was told they can not confirm a smell from photos so they denied my return request. I offered to send the boots to them to smell. I asked for my complaint to be escalated instead I received and email saying the higher ups would just tell me the same thing and then an email saying my case was closed. I also went to write an honest review, within the 24 hours i had left to write it, only to find out once Mercari denied my return they automatically gave the seller a good review. This is deceiving to the buyers who are going off sellers reviews. Which i did read before buying. I did reach out to the seller directly but have gotten no response. So basically i'm out the money spent and will have to purchase another pair of boots. I think Mercari needs a class action lawsuit to change their policies and stop leaving false positive reviews for their sellers.

It's almost impossible to contact Mercari the telephone number online you find goes to consumer affairs. I was trying to delete my account could not delete the account I was only able to delete app from my phone. I have purchased several thing from their site that was not authentic. I was going to sell items but I WILL NOT mislead anyone to purchase none authentic items. The weird thing is if you list an item stating it's a Replica or Dupe in the attempt to be honest with the buyers they remove your listing. I will not ripoff someone, I am will to argue that 80% of their listing are with fake items because of what I have purchase believing they were authentic.

Buyers and Sellers BEWARE!

Mecari closed my account held my 84.75 that was, already processed st 1:15pm 12/30/19 an reversed it back at 9:35pm on 12/30/19 after I gave them a piece of my mind. Trying to say I had a previous account. This was the only account I had with them. They committed fraud back reversing a balance bank transfer that was already processed an I have screen shot to proof it. Scammers an thevies. I will getting my lawyer involved. Tired of lying companies that target hard working people

Following up with this so called customer support

Nichole (Mercari)
Nov 10,9:07 AM PST

Hi:&:&:&:&&,&:&/&/@@,

Your user privileges have been revoked because we determined that you have violated our Terms of Service. We will not be restoring your account.

Please complete your in-progress transactions and request a Direct Deposit in order to receive your funds.

Best,
Nichole
Team Mercari

This company is "lost in space". Ordered Dallas Cowboys talking bottle opener and package was CRUSHED upon receipt. Immediately filed claim on message center with seller and received no response. Searched mercari web site and there were no forms to request a refund just articles on how to do so. When I finally did receive a response from mercari they stated that the 3 day grace window was closed for reviews, that they "AUTO-RATED" the seller on my behalf with a positive review so that the seller could be paid and that the transaction was CLOSED TO FURTHER REVIEW. I finally received a little satisfaction after filing Fraud and perjury charges against Mercari and the seller with 1. The BBB, 2. My bank and credit card company, 3. PayPal, 4. TX. Attorney General's Office, 5. PayPal's bank (Synchrony), 6. CA. Attorney General's Office and finally 7. Bureau of Consumer Protection of the Federal Trade Commission (FTC).

I guess wow is all I can say. It's one thing that they kept nickeling and diming and then now have added a processing fee in addition to increasing their shipping and then taking a cut of it... but what absolutely disgusted me is I shipped an item to a buyer and the post office damaged it. It was Mercari's shipping label that I bought from them so they canceled the order but did not refund me or give me any payment then put in the claim and kept the money! That's right Mercari kept the money from a damaged item so I'm out the cost of the item, The sale proceeds and because you're using their shipping label they got paid for your sale!

I sold a dress. FedEx lost the package so I reached out to the buyer and we decided to wait a week. I contacted FedEx and tried to file a claim but since Mercari created the shipping label I couldn't file the claim.

I tried to contact Mercari support and they wouldn't help. So I contacted the buyer and we cancelled the sale. The next day FedEx found the package and shipped it. I contacted Mercari and they still wouldn't help and I could couldn't contact the buyer.

Huge cluster f*ck. Stay away from them.

Nightmare customer service, inability to respond through email have to use their site. Then close case keep funds because they say you didn't respond. Awful way to do business!
Cheers!

Was sold GPS item as NEW. Item arrived well used and with addresses and destinations programmed into it already. Mercari sent emails very late in the day and offered me a very short time to respond and return the item and the requested that i do NOT rate the seller!. And then took away the link to rate the seller. So the seller gets away with defrauding the buyer with the help of MERCARI

Buyer return Item, Not in factory seald box

I recently sold an item on Mercari. I sent the buyer an item in a factory sealed box. The buyer requested to return it and Mercari authorized the return. We I received the item, it was no longer in the factory box. I reported the sate of the item to Mercari and they stated that the customer returned the item in the condition that they received it. I had sold similar items on Mercari and ask Mercari to verify with previous buyers the condition of the item that they received. I also sent Mercari pictures of similar items that I have listed, in their factory boxes. Mercari gave me no proof of the condition that the customer received it and just closed the case in the buyers favor. When I asked how I could protect my myself from this situation in the future, Mercari did not respond. Poor customer service

I tried to purchase Maclaren Twin stroller on Mercari from user "wally27". I negotiated the price and the seller confirmed the purchase. The seller shipped my order but canceled it within one day because "barcode does not scan". The seller also blocked my account so I cannot buy or message him. But the stroller was still available for purchase. So I used my husband account to try to buy it, this time for full price. The seller canceled the second order within few minutes and blocked my other account too. I am already talking to Mercari to cancel the "wally27" account and any other accounts associated with this person*home address.

Last night I purchased a Jurassic World Irritator. I paid way too much for it but was thrilled that my grandson would have it in time for his birthday. I paid immediately through paypal. This morning upon checking my email I realized that the seller canceled my order. When I asked why it was canceled the response was, " I have never purchased anything through MERCARI before so, of course, my order was canceled." Seriously? My money is not as good as those that have shopped on MERCARI before. That kind of thinking from MERCARI sellers guarantees that they won't be able to build their business. I checked the seller's sales, albiet after my sale was cancelled, and discovered he/she frequently cancels orders. That pretty much guarantees there will never be new customers. Not a smart business practice. I know I won't be shopping there again.

I purchased 2 items from 1 seller. I only received 1 of the items i purchased. The seller said they sent the other item separately. I never received the other item even after numerous emails from the seller with empty promises. Never received a refund or my other item. This particular seller changed their store name after they stole my money. Stay away from blurtee/Onestopshop on mercari. Con artists.

I don't remember how I found this app, it was OK at first but then I had gotten the warning for conversing with the seller about my email. After she answered my question about a model number of an item and voluntarily told me she had another one unfortunately, it was not the same one, and I was not interested, I don't know why they made a big deal out of it because the sellers have directly emailed me and have access to that info in any case, I purchased approximately 15 things in a period of three weeks. One of those items was missed delivered as you can see by the photo after insistence my claim I was finally given a credit. Customer service was TERRIBLE They didn't respond but we're very quick to point out the email issue they stopped answering my requests for a status to restore my account and eventually closed it without asking me anything speaking to me about the issue, trying to find out more information and consequently, my credit was also apparently closed. Even though they claim on their website, then a seller has three days to send you the item. Somebody had me wait for four weeks and then Mercari canceled it and that was the item that I wanted the most and waited patiently instead of canceling it, myself, they should pay more attention than that! This is the worst website I've ever seen!
I've never had a problem with eBay or Poshmark.

Mercari IS THE WALMART of online selling
Please don't waste your time!

Purchased a Samsung s22 ultra $600. Item is in pending status with FedEx since August 28tg phone was purchased on the 26th of August. I've been back and forth with Mercari stating that far past the date of delivery and I received a message that I can request a cancellation on Sept 2nd. Made the request and I hat a message to rate buyer so they can get paid. The item is still in pending status FedEx website and I have not received the cellphone that I paid $600 for. Mercari is procrastinating going against their own policy and will not refund my account. This is a horrible situation and this Seller has 0 sales/ buys. No ratings. Look like someone inside Mercari support team is doing the scamming?

I've been unsatisfied with several items on Mercari been trying to work it out with the sellers and partial refunds so I had to return anything and their website shut you down and doesn't allow you to continue or do any returns this website as one of the worst and I'm losing money on it not doing it for a long buyers beware and I see I'm forced to give them one star which I don't wish I could give them any

NEVER AGAIN! BUYER BEWARE! THIS COMPANY LACKS INTEGRITY, LIES, POSTS PICTURES OF A BRAND NEW ITEM AND THEN DELIVERS A USED TERRIBLE QUALITY, SCRATCHED, USED, AND NOTHING LIKE THE PICTURE. THEN, THEY MAKE IT HARD TO CONTACT THE SELLER, AND THEN LIE ABOUT THE PRODUCT, THE DELIVERY, AND YOU CAN'T LEAVE A REVIEW. SELLER DIDN'T RETURN CALL. RUN RUN RUN FAR AWAY!

Doesn't do good business allows sellers to cancel orders and repost for higher prices I accepted an offer from the seller and two days later the order was canceled and updated at higher price mercari doesn't care I was on phone for over an hour I got no answer other than my money would be refunded in 5-7days it's sad that a company allows its customers to be treated like this

I had two situations. A customer sent me a broken imac Mercari did not want to refund me! Recently I accidentally ordered something from mercari using PayPal and I have yet to revive my refund. It was been over 10 days! Now I'm stuck have to pay after pay every two weeks because they wouldn't
Refund me. Money went in the trash! I would NOT RECOMMEND MERCARI!

Will never order from this place again nothing when right you couldn't even make your seller respond or nothing then I complained. And you couldn't even find my order so I sent you the information and your company still did nothing but say you reminded the seller its time to send it out then your company said i can cancel my order but to do so I need to download your website I wasn't able to get your website so I wasn't able to cancel my order at this time. I had to go threw PayPal just to get what was mine back your company literally sucks and the seller isn't helping you look any better