Mercari

I should have researched Mercari more than I had because I would have saved myself from wasting my money and time. I've only been using the site as a buyer and the reviewers are correct when they say that there is basically no customer service. I received a box full of broken items, because the seller had done a horrible job of packing the items, and I am now stuck with it after wasting over $70 on it. The seller has done nothing to help with the situation except to say that they were worried about sending the items because the breakable items were quite heavy. So they worried about sending items, that they were more than willing to sell, then they put them in a box with basically no packing? All I keep receiving, in responses from customer service, is the same message which is:
"Thanks for reaching out. We are currently experiencing an unusually high volume of inquiries. Response times may be longer than usual.
We will be getting back to you as soon as we can. Thank you for your patience.
P.S. You can find answers to many frequently asked questions in our Help Center."
Don't make the same mistake I did by not heeding the warnings about Mercari.

No response to issues, they'll take your money but when an item doesn't arrive you have to fight to get your monetary refund back. What a waste of my time and effort.

Better to flush your money down the toilet. SELLERS WILL LEAVE BAD FEEDBACK TO BUYERS AND HARASS THE BUYERS INTO LEAVING A RATING BEFORE THE ITEM IS RECEIVED. STICK TO EBAY WHERE THEY ACTUALLY CARE ABOUT CUSTOMER SERVICE. Its no longer cheaper using this app compared to eBay. If you have a problem you are $#*! out of luck. About as bad as Poshmark.

I had been a successful user of Mercari for about 3 months before my account was suspended and revoked because of "multiple payment methods" Not only is that a completely bogus reason, they refused to refund me what was in my balance and credits. I contacted support about 5 times and no one could explain anything and then they blocked me from customer service. BEWARE because at any given moment you could have your account revoked for no valid reason and you will lose any balance you have. MERCARI AND ITS STAFF ARE A FRAUD!

Said my package was delivered 4 days before I got it and after 3 days they automatically rate the seller even if your dissatisfied and once it's rated I can no longer dispute anything I got a broken game and cannot return it because the said I got it last Thursday when infact I got it on monday so when I received the package it had already been rated so I could no longer return before I even had it delivered! The help center wont help it's not there issue excuse me!?!

User Honest2Goodness has Canon equipment for sale with pictures of Canon items and the description say it's manufactured my Canon, but it's not, it's made by Meike and sell for a lot less than he's asking for it. When I asked him about this he thinks it's perfectly fine to represent OEM Canon products with fake knockoffs because they work with Canon cameras. Mercari has too many of these scam sellers. I would not use Mercari to purchase anything.

Horrible platform!

If you are a real seller, be very careful using this site! They will shut down your site and keep your money just due to user error! You can have a 5 star review< sell thousands of an item and if someone complains due to their own user error, they will close your account, keep your money and their is no way to contact anyone regarding this issue! I've never written a bad review in my life!
However, I feel like it is very necessary to warn people about this unethical corporation!
I use ebay, poshmark with no issues.
DO NOT MAKE THE SAME MISTAKE-DO NOT USE THIS SELLING PLATFORM MERCARI

1st Time buyer. Ordered on Black Friday. My package was at my doorstep by 4 December I will use This site in the future. Many bad reviews – but I can say I was very happy and pleased with my purchase

5 days ago I received a ceiling light I had purchased, advertised as 'new'. It came without any of the parts necessary to mount it to the ceiling. So I reached out immediately. Support asked for photos and a detailed description (it wasn't very complicated -the initial message covered it) so I took and sent two photos that showed clearly the one and only item I received with a detailed description of the problem. They responded that they wanted more photos. I didn't see their message for 24 hours so they closed the case, finalized the order, and made it impossible for me to get a return or even post a review on their site. They automatically gave the seller a 5 star rating on my behalf apparently. How could they go and close a case like that? They basically said "sorry, you didn't send us enough pics within 24 hrs so we're not going to help you in any way." Unbelievable. And now, just 5 days after receiving the item I cannot return it; I'll just throw it in the trash because it is unusable without it's proprietary mounting hardware. I can't believe this kind of business practice is happening in 2023.

I sold an item on Mercari And the item was in excellent new condition this Fraud buyer leaves me positive feedback about the item as soon as they receive it, and then wait 10 days to request Return stating the item wasn't as described and Mercari approves this return even though policy states u cannot return after feedback left well they still approved it. FRAUD WEBSITE MERCARI ARE SCAMMERS they claim to have customer service # but u will never reach a representative after waiting hours!

I paid for an item and never received it. When I attempted to cancel it, it said web site no longer valid. I don't know how to get my money back. Stay away from this company.

Buyer beware. Read the listing very closely and assume you are buying a fake or a knock off. If you are fooled, your return will not be approved.

Terrible site and company. Will never use again.

Whatever you do. DO NOT BUY FROM THIS COMPANY bought a platter it was delivered
On Thursday evening I was out of town came home
Opened it 5 days from delivery date contacted the company after they make so difficult to contact them it was broken in pieces they told me they couldn't do anything be because it went past there 3 day limit to make a claim. Bad way to do business

GUYS, DON'T FORGET TO LEAVE A BAD REVIEW IN THE APP STORE. THEY CURRENTLY HAVE A FOUR AND A HALF STAR RATING! Absolute horrible app. They took about $80 from me. They randomly delete my listings and will send me a notification that they deleted something but not state a reason why, they just write that it violates their rules. They've sent me infringement notices that threatened me with legal action and the deletion of my account because they suspected me to be using copyrighted photos when actually they were my photos and they just made an assumption based on the high quality of the photos. It's also impossible to get in touch with anyone from customer service. It's all just Q&A. Their website says to contact them through the app but on the app there is no where to contact them. What kind of buying and selling app doesn't have a phone number or email address?

Trash customer support, absolutely $#*!ed people working the service...the sellers seem nice though for what it is worth. Just $#*!ing pray you don't have to experience 3 $#*!ING DAYS OF RADIO SILENCE FROM THEIR SUPPORT. God id suggest Craigslist over this app...and that is a $#*!ing $#*!hole these days.

I have been having lots of issues with the app, first it's been telling me "Purchase not allowed in your region" I emailed Mercari - they closed the issue with NO RESOLUTION. I emailed them again asking why it was closed when nothing was done.

Note I try to log in and it says my email or password is invalid so I reset my password - and it's still saying it. So ummmmm did Mercari cancel my account or something. Delete and uninstall.

THE WORST! THEY ARE QUICK TO SHUT U DOWN AND TAKE UR MONEY.SO MUCH BETTER WITHOUT THEM INVOLVED IN UR BUSINESS.STAY AWAY IF NOTHING HAS HAPPENED TO U YET...STICK AROUND I PROMISE U...U WILL HAVE PROBLEMS SOON! MERCARI U SUCK! I HOPE U CHOKE ON THE MONEY U STEAL FROM PEOPLE

This site is a joke the highes fees ever bad customers service and they should be shotdown they did not care about the customer and seelers all they care is to make money they are ripping people off i would never recomend to no one.

Will NEVER USE MERCARI selling app again. Last week I purchased a birthday gift off of it- some relatively expensive shoes she picked out herself. We paid, the seller (claims) shipped the package 2 days later (the next day after was a holiday so no USPS services). Thursday last week, the app said that the package had been delivered, the tracking number said it had been delivered, but no sign of the package. The app literally says "sometimes the package comes 2-3 days after a delivery notification, so please wait 24-48 hours after you delivery notification to file a claim". I waited 3 more days and continued to look in the mailbox, front porch (where app said it was placed), "around the property" and by the garage. No luck. Anyway today I contacted them and let them know what happened. The pathetic reply I got was "Well since the app says it has been delivered, we must release the funds to the seller, and we may only give you a refund in store credit- that you must use within 30 days. We suggest that you reach out to your courier to locate your package".
This is ridiculous. I would never recommend using this app, or buying from this site. Not only is this wasting time and money, my sister did not get the birthday gift she wanted from me.

They deleted me for no reason with no chance to explain. I have spent lots of money using this app. Then boom. Deleted. Its is crazy and I can't get in touch with a real person.

Before buying I already confirmed with seller about authentic item seller confirmed, but still got Fake Item and Mercari never help shoppers for problems i lot a lot of money with it, when submitted report Mercari just automatic reply entitle can't do anything for us.

BEWARE! YOU WILL NOT GET PAID
BEWARE!

IF YOU SHIP WITHOUT USING UPS, USPS, OR FEDEX (LIKE OVERSIZE OR OVERWEIGHT ITEMS) THE COMPANY HAS NOTIFIED ME THAT THEY WILL NOT RELEASE THE PAYMENT FOR ANY SUCH SHIPMENTS EVEN THOUGH THEY ENCOURAGE YOU TO MAKE THEM.

THIS WILL RESULT IN YOUR ITEMS BEING STOLEN AND YOU RECEIVING NOTHING FOR THEM!

SCAMMERS IMMEDIATELY CONTACTED ME TO BUY MY OVERWEIGHT OVERSIZED ITEMS AND WHEN I CONTACTED THE COMPANY TO FIND OUT WHAT THEY'LL ACCEPT FOR TRACKING NUMBERS FROM LOCAL FREIGHT COMPANIES THEY DANCED AROUND FOR FOUR EMAILS BEFORE THEY FINALLY NOTIFIED ME THAT THEY WILL NEVER RELEASE THE PAYMENT

THESE PEOPLE ASSIST SCAM ARTISTS IN STEALING YOUR STUFF DO NOT USE THIS APP

I just tried to purchase a watch. They first charge me $1.67 to verify my account? I have never seen this before, but I was okay with it. After verification, I went ahead to purchase the watch. They completed my order and deducted the money from my account. I thought I was all set. A few minutes later I received this email "This transaction was cancelled because we were unable to verify that the item was still available. We've issued you a refund in the original form of payment. In the interest of keeping the Mercari marketplace secure, it is our policy to cancel transactions and suspend accounts that show signs of unusual payment activity. Therefore, we have decided to revoke your user privileges and remove you from our marketplace." Now, I was just trying to buy a watch. First they say everything is ok and then they cancel the transaction, refund the money for the watch and deactivate my account? Why? They didn't even refund $1.67, verification charges. I would not advertise anybody to buy anything from this website.