Mercari

Mercari is a TERRIBLE website to use. I've made a couple sales and out of one of them, Mercari was picky and said that it violated the terms and guidelines. I submitted a request to ask why, and Mercari was so vague. Their customer service is terrible and they take days, or even weeks, to respond. After that, Mercari has supposedly charged me twice, saying that I violated the guidelines. They then closed my account, and after I said that one of the charges was invalid, they didn't even care about my opinion. After I argued with them and asked them questions on why they couldn't provide me more info on why they thought I violated a rule, they just simply ignored all my questions and said the case was closed and won't be reopened.

Terrible. If I could give 0 stars, or negative stars, this company and website deserves -. DO NOT USE THIS WEBSITE! COMPLETE SCAM AND WASTE OF YOUR TIME!

I just bought a phone on Sunday and just got my package today and is an empty box I lost $329! I'm so stupid! I just want to cry is not like money grow on trees!

THIS WEBSITE ADVERTISES NEW AND USED MERCHANTDISE. I ordered what I thought I was getting new but when it arrived it was used, broken, filthy and no electrical to charge the item. Advertised as new Micheal Todd sonic makeup brush. Who in their right mind would want a used sonic makeup brush from a total stranger. I started that day working on trying to return it. Numerous emails which were answered by them but I got the run around. I WAS RIPPED OFF. No return, no money back and item was not useable. CUSTOMER support gave me the run around, no help what soever.

I bought a signed Joe Montana football and then I returned it in the mail and the mail people lost it or something and I showed macari the receipts and when it left I showed them everything and they still made me pay like I think it was like $200 for the football after I sent it back and they person said they never got it so yeah you pretty much get ripped out there

Terrible company when you need them you can't reach anyone just go to voice mail. When you really need something they are not good with solving issues

They charged me a $2 processing fee for a $5 sale so I make a $3 profit. So not even worth it. That's a ridiculous thing to do. Even Poshmark doesn't do that

What a awful site Mercari is! :(( (
They delete all my Auth items.
Every thing! No reason!
I Hate this site.
Just wasting my time... :(( ((
Do NOT recommend At All.
Terrible terrible terrible site!

I am selling my old toys and this one girl lied about not getting her package and cancelled after she got it. She reported me and got my account banned.

I sold a handbag to a lady and she did not like the color once she received it. They refunded her money and I am out the shipping of priority mail. Item was listed exactly like it was.

Mercari claims that it acts as an arbiter between the sellers and buyers. I initiated a return with Mercari because I received a 1.0 oz product when the main Mercari ad page shows a 1.7 oz product, so I wanted to return the product. Mercari claims that the seller is in the right (and thus I am wrong and not allowed to return the item) because even though the seller posted the 1.7 oz product on the main page, the seller also posted a 1.0 oz product in the 2nd and 3rd listed pictures, and thus the seller properly described the item in question, which is the most insane ruling / arbitration I have ever heard, as this is obviously a case of false advertising. Anyways, it cycled through 4 different Mercari agents, with multiple correspondences with each agent, each one informing me that I am not allowed to return the product because the seller did show the 1.0 oz product in the 2nd and 3rd picture, nevermind this does not match the 1.7 oz product the seller displayed on the 1st picture in the main ad. I was getting nowhere day after day with the Mercari agents, until I posted them the laws regarding false advertising, at which point, the 4th agent says the initially ruling is wrong, and thus I would be given store credit. Well anyways, this process took hours and at least a dozen correspondences, thus as I have said, if you wish to do business with Mercari, assume you will waste a lot of time if anything goes wrong, as this seems to be Mercari's main modus operandi, which is to wear down the buyers because the sum is not worth the time being wasted.

I never write reviews, but feel compelled to do so. I signed up for Mercari to purchase what looked like a good deal. Well the seller never shipped and I was refunded. I then tried to purchase 2 cell phones on Mercari, but one was a scammer who cancelled bc he wanted payment via Cashapp (not PP where it's secured) and the other mislabeled the item and we mutually cancelled. Well when I finally found a legit seller on Mercari, Mercari suspended my account for suspicious activity without any explanation. I have reached out to support and they have been very inconsiderate to me. All I wanted to do was purchase a good deal with my PayPal account that is very secure. I even sent documentation to Mercari but they said they can't accept it, because it is expired. Now they won't work with me nor explain why they suspended my account. Yet they allow people to sell with ads stating cash app and other sketchy things. I am livid by this. No other selling company has ever harassed or denied me before. None. This is the worst customer support system ever.

Mercari will rip you off so fast it will make your head spin. They sent me an e-mail that they had closed my account because I had "violated their terms of service,,,". I have asked repeatedly for their proof that I had done that, and they said I had more than one account. I do not have more than one account, and I asked them to show me proof that I had more than one account. Was it in my name, did the bank account that was connected to the account have my name on it, what proof did they have? There was never an answer to those questions, just a lot of repetition of the "your account has been closed because you have violated the terms of service." I had a lot of difficulty getting my last bit of money transferred to my bank account, and right after I got it transferred is when they started the business of telling me that my account was closed and was gonna stay closed. Don't use Mercari -- you can buy from sellers on there, but if you want to sell online, there are plenty of other places to use.

I sincerely wish that I did not feel that I must write what follows:
Not one item that I've promptly paid for shipped, and even one that canceled, the seller didn't refund monies. I'm not sure what is going on but I only once have I ever written a poor review; I tend to simply not comment and then cease doing business with that person/company. In this case, I am most disturbed because there are too many unsuspecting other people out there who will also suffer if we don't draw attention to this site! I wanted to sell on it, but now have serious doubts.
IF BY ANY CHANCE, restitution is made and my items arrive, I will happily post a different point of view. Right now, it's been weeks since I placed orders and nada... on either side, except I'm out of my money paid.
Also be aware, that sellers don't seem to reply in any way, Mercari gives you an auto reply and only time will tell if they say anything, from anyone working there. This is why places like Amazon and PayPal make so much sense, as you can speak with a live person who holds their practices and employees accountable.

This is the worst company around. This is Ebay for crack heads. They will nickle and dime you for everything. Customer Service is even worse. No one knows anything and cannot give you any information nor even attempt to help you.

Sold an item for $30
Mercari took 10% of the sale
Charged more for shipping then if I did it myself
Charged me to get my own money.

Final deposit (if I ever get it) $18

You have to wait for the buyer to receive the item and rate you as a seller. Then you wait to rate the buyer. Then the money goes onto your Mercari account. Then you have to transfer the money by Direct Deposit which could take up to 10 days, or you could do an instant but you will get charged for that. Once you request the Direct Deposit they ask for a photo ID which takes 4 days to verify.

So in the end here is what you will experience and do not believe any other review that states otherwise.

Post your item wait 1+ days to sell it.
Once sold ship it 5+ days
Wait for buyer feedback 1+ days
Rate the buyer 0 days
Request direct deposit of YOUR OWN MONEY 4 to 15 days.

1 sell could take up to a Month before you see your money. So in the end No Product, No Money for a month with no support, and ZERO liability by Mercari.

I purchased a gold necklace stamped 999 turned out to be fake gold; I sent it back to seller per Mercari USPS seller refused to accept the return; USPS sent box back to me and Mercari charged my Paypal account $909. I disputed with paypal and Mercari refused to give me a refund even after sending them copys of the tracking with USPS notes no one accepting/unable to forward plus photos of the USPS sticker on box unable to forward return to sender (me)

I have been buying and selling on this site for 3 years, mostly buying, having a couple items for sale here and there. Anyway, I was on vacation and my package came a couple days before I returned. I opened the package and it was the wrong item. So the seller gave me her number claiming she lost the items. Whatever, so I opened a claim to let Mercari know this so I could get a return label and send it back. Mercari then charged me before I could get a response. So I disputed the charge with my bank and Mercari suspended my account...
I then had to close the claim out when the seller sent me the correct item. They took 2 weeks to resolve this. Then the seller sent me the wrong item again and I opened another claim as soon as I received the item. The app is faulty so every time I tried to send the messages on the claim, it kept giving me an error message... Mercari got back to me and said sorry to hear but you received the item so we had to release the funds to the seller!
Then they restricted my account again! This is so wrong of them and they shouldn't be in business.
They should be sued.

Since their system won't let me write a review for a bad seller, I will rate Mercari as a bad seller. I bought something from a seller and he told me he didn't realize due to the size of the item, it would cost more to ship so he decided to "sell it to someone local". I then offered him $10 above the asking price for it and that I would pay the supposed $55.00 shipping charge and he still cancelled. He has 5 cancels out of 10 sales. Since the item wasn't "sold" to me it won't let me leave feedback! Mercari should look into this. There is something wrong with this. So now I am penalized by having to wait between 5 and 10 days to get my money back in my account. They sent me email with this in it."We work hard to prevent cancellations and protect the marketplace for everyone. Reliable sellers deliver orders as promised. Sellers with frequent cancellations will lose their marketplace privileges." So I guess 50% cancellations don't count! I think this guy gets better offers or thinks twice about selling at the price listed and cancels the order to get more money. I mean HALF of the orders cancelled? I will think more than twice before I buy again off of Mercari.

I'll never order nothing from scam of a place. Ordered two candles for my wife on 12/3/21 & it's the 29th now. Present for my wife. Never order from them again. I want a refund.

I bought a chanel bag posted on their website: https://jp.mercari.com/item/m*******611, as I am located in HK and I cant create account directly on their web, so I ordered through from Japan https://www.fromjapan.co.jp/en, (their partner) under order#*******E. I received the item today and found it is a super fake product. It smells plastic, light weight, and i compared everything with my own chanel bag, it does not match.

I wrote to both of them for addressing the issue and request for a refund, From Japan simply reply me they cannot help, and did not report this case to Mercari Japan. Mercari Japan just reply me they do not have english services and ask me to go back to From Japan.

For the pasted 1 week, I kept reach out to them and try to make them understand this is serious. However no one takes it seriously. I kept being told that selling fake is a crime in Japan, but I proved it is irrelevant, these platform took no responsibility and they did not take care of your comment or complaint. I was shock, I have been doing online shopping for the pasted 10+ years, no company ever acting like that. Well, this is new low to me.

I will not recommend to buy from them, either Mercari Japan or From Japan, no protection and no services, in 2023, seriously?

Unacceptable - bought something and when I got it, it was not at all what I expected

The seller said she was sorry for the issue an would handle it. I did a refund request on Mercari and they refused it (even though this is a Louis Vuitton keychain and I would never have paid this much had I know it was almost dry-rotted!

Before I could even get the info back from Mercari, the seller blocked me and I can't message her OR leave her feedback.

Mercari said I could "sell it back" on the site, but why would I want to sell something that isn't in decent shape? Unacceptable! So just turn around and pass this problem to someone else?

They keep emailing me saying they are sorry but won't fix anything. If you are sorry, fix it!

I just sold a purse for $500 on the site, so they have made their money off me, but won't fix it when someone else gives me junk? Really?

Use Poshmark instead

Seller is J. Love JJ (with a heart behind it) - see photo

So don't buy from this seller- look what I paid for it, look how thin it is! It is stiff and very small. Doesn't have a keyring on it either. Yes, it is authentic but it isn't even usable. Won't fit a credit card, chapstick or really anything!

My item was damaged when I received it. Mercari credited my Mercari account but didn't refund me. I want cash back not to have to buy something on Mercari.

I HAVE HAD SO MANY PROBLEMS WITH THIS STUPID APP! I HOPE THEY GET RID OF IT! THEY WILL RIP YOU OFF, NO CUSTOMER SERVICE HELP, NO PHONE NUMBER TO TALK TO SOMEONE ABOUT ANY PROBLEMS WITH YOUR SALES! WHAT KIND OF RIPOFF COMPANY IS THIS?! IT SHOULD BE ILLEGAL TO HAVE SOMETHING LIKE THIS OUT THERE! DO NOT DOWNLOAD THIS! YOU WILL LOOSE MONEY AND REGRET IT! TRUST ME! COMING FROM SOMEONE WHO HAS HAD MULTIPLE NEGATIVE EXPERIENCES AND I FINALLY DELTED THE STUPID APP AFTER THEY LOST MY 100 DOLLAR PACKAGE AND TOLD ME THEY CANT RETURN IT TO ME! SCREW YOU MERCARI YOU GUYS SUCK!

I purchased a used vhs deck from Zaza's Closet. The order has the correct address, but Zaza sent it to the wrong address, per USPS, who I had to spend several phone calls and hours to contact. Mercari told me to wait 48 hours to make sure the package wasn't just incorrectly listed as delivered, and by that time, when I finally got through to USPS and found out it had gone to the wrong address, Mercari had given Zaza's closet an automatic five-star review on my behalf for a product I never received. When I messaged Zaza, they said tough, it was delivered (to the wrong address) and without saying they would resend the deck if the wrong recipient returned it, Zaza blocked me, making it impossible for me to contact them.