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Mercari has a rating of 1.2 stars from 2,367 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. Mercari ranks 592nd among Marketplace sites.
This company does not typically respond to reviews
Initially customer service gave me some trouble due to mistaken identity, however the (frustrating) problem was resolved. I must say that I enjoy the simplicity of Mercari. It is a more streamlined method of buying and selling than Ebay.
This web site is terrible. They have pictures of the item but sends you something totally different. For example. The bags are clearly vintage but you receive a brand new fake bag plastic bag. They have so many sellers websites doing this. They are are usually shipping out of Chino, California. You order one thing and receive another. They don't refund money instead they credit.
This is by far THE ABSOLUTE WORST SALES PLATFORM AVAILABLE. BE WARE OF MERCARI. THEY'LL LOCK YOUR ACCOUNT AND TAKE YOUR MONEY WITH NO EXPLANATION OR WARNING. YOU GO TO LOG IN, YOUR ACCONYS RESTRICTED OR LIMITED AND YOUR MONEY HAS DISAPPEARED. I have called the BBB and reported the monies they have stolen from my account. Sad part is, I had almost $2500. In completed sales. Mercari has stolen every last penny from me. They are a bunch of liars and thieves.
Date of experience: October 17, 2022
I know some people who've had their account suspended by Mercari and money seized. I've also read a lot of reviews of same. For those people that want to take action against Mercari, write a letter to the Attorney General in your state explaining the situation then send a copy of same letter to both the Attorney General in Delaware (where Mercari is Incorporated) and the Attorney General in California (where Mercari is located and is registered with the Secretary of State as a Delaware Corp.). Mercari claims to have made MILLIONS in 2016 and that is strange since for the most of that year THERE WERE NO SELLER FEES PAID TO MERCARI. So how did Mercari make their money? Were their profits the result of the HUNDREDS of people who've had their account closed and money seized by Mercari? I wouldn't be surprised.
Date of experience: September 5, 2017
These people are one of the worst spammers. They use multiple email addresses and they do not include and "Unsubscribe" link. I wish I had never even LOOKED at their site.
Date of experience: August 24, 2022
I purchased a Roomba i7 advertised as NEW IN BOX. Mercari closed the ability to rate the seller or get a refund after 72 hours from supposed drop off time. Will never do business on this site again!
Tip for consumers:
Steer clear!
Products used:
iRobot Roomba i7
Date of experience: November 5, 2021
They care nothing about the seller. They continue to cheat the seller and allow customers to do it as well. They used to be ok year's ago. Now they have become greedy and do not meet sellers needs.
Date of experience: April 14, 2022
They block your account and impede your sales! They don't help track shipping They should be out of business! You ask for help they ignore you! Bbb needs to revoke them!
Date of experience: March 12, 2022
0 Star… Counterfeit Birkenstocks
I wish there was a way to leave a 0 star review.
I purchased a pair of Boston Birkenstocks on Mercari for a Christmas present. When wrapping them on December 23, I noticed several discrepancies when comparing them to another pair of Birks I purchased. I immediately contacted Mercari, notified them of my concerns and asked to change my rating on the seller. Mercari required me to get official confirmation from Birkenstock stating they were counterfeit. I contacted Birkenstock and sent all requested pictures. I kept Mercari in the loop the entire time. I sent them all documentation.
On December 28, Birkenstock contacted me and confirmed the purchase was counterfeit. I sent Mercari the information.
They said that it exceeded the 15 day window.
*Purchased on Dec 5
*Received on Dec 12
*Notified Mercari of suspicion of counterfeit merchandise Dec 23 (11 days)
*Birkenstock reviewed pictures and confirmed counterfeit purchase
Mercari has refused to let me edit or remove my review. They will not post the letter stating the Birkenstocks were counterfeit.
They did, however, encourage me to repost them and sell them to someone else to recoup some money.
Sorry Mercari… I couldn't sleep at night knowing I was scamming someone.
Tip for consumers:
Mercari required verification from Birkenstock regarding the fraudulent item. Because of the Christmas holiday, I missed the 15 day cut off by ONE day. It was reported as suspicious by day 11.
Products used:
Birkenstocks (the ones I purchased were counterfeit)
Date of experience: December 30, 2023
I joined Mercari earlier this year based on a friend's recommendation and all I can say is that I wish I had joined sooner. I enjoy buying and selling and this is an easy platform on which to do it.
Date of experience: December 19, 2018
Mercari allows fake designer items (Louis Vuitton in my case) to be sold. They do not allow those scammed to return the items! STAY AWAY from this scam site.
Tip for consumers:
Stay away. They sell fakes!!
Products used:
Wallet
Date of experience: April 1, 2021
MERCARI CHANGE YOUR "FAST RESPONDER" CRITERIA SO AS NOT TO WASTE THE BUYER'S TIME. The "Fast Responder" rating is misleading. If a seller does not answer a question, the rating should be removed, so as not to mislead and waste the buyer's time. A seller that just got started has no sales history, and is only selling one item was given a misleading "Fast Responder" rating. The one item they are listing has no size description. There are four different sizes of that item, and it's hard to tell from the photos what size the item is because of the way the photos were taken. I asked the seller what size the item is, and the seller has not responded. The title and description do not list the size. Then, I saw that the seller went on long enough to lower the price of the item, but did not respond to my question. I wasted my time asking a question to a seller who has a "Fast Responder" rating, but is not even answering a simple question.
Tip for consumers:
Look at your options. There are better options.
Products used:
Decided against purchasing on the site, and went to Ebay instead
Date of experience: February 23, 2023
I added my card info as a seller and someone apparently hacked they're site and stole my credit card info and made almost $700 worth DoorDash purchases
Date of experience: April 1, 2022
There are a lot of great buyers and sellers on Mercari, The app is fairly easy to use. All my buyers have been great people and once my bank account was set up with the site, every time I have requested a draft of my earnings, it is done in 1-2 business days. I do wish they had a vacation hold for your listings and a way for customers to bundle multiple items from your Mercari store. Of course like anywhere in life or dealing with the public, you may end up with someone who is impossible to deal with or just a plain scammer. It is sad to see so many people give this site a bad review because of a problem beyond Mercari's control. Overall it is a great site, I get sales every week. Eventually I am sure I will have a problem, but you will with any sales anywhere. You will always get lowball offers. If you sell on Craigslist you will meet skeevy people in person. I operate a retail store, people come in open packaging and destroy merchandise, break things accidentally throw things on the floor, go in to try things on in the dressing room and leave a mess of clothes everywhere you need to spend hours re-hanging and then some are just thieves and outright shoplift merchandise! If you are selling online you will need to deal with lowball offers and you may occasionally need to deal with a fraudulent return or possibly a theft of one of you items from a scammer buyer, it is simply a cost of doing business and, trust me, is MUCH easier than dealing with people in person. If you can't handle the occasional problem, you should not blame the site, blame mankind in general.
Date of experience: November 22, 2018
Full of SCAMS, If you get unlucky and text the scammer, and they ask to purchase outside the app, YOU WILL ALSO FACE CONSEQUENCES. If you buy from a scammer, you WILL HAVE TO WAIT DAYS FOR A REFUND. If you try to talk to support you will wait DAYS for a automated response. If you add a card to a account, that card CANNOT BE USED ON ANY OTHER. BEWARE!
Date of experience: November 16, 2020
I love almost everything about Mercari EXCEPT ONE thing that drives me insane. I want to use the app on my iPad without having to go to safari. The app doesn't rotate. Maybe I am missing a memo. People use iPads as much as iPhones especially when writing descriptions. PLEASE PLEASE UPDATE!
Date of experience: February 14, 2020
I am a 20 year full-time online selling professional and I have never seen such a complete debacle that is Mercari's policies and customer service. In a nutshell, their app, which has been known to be glitching due to a recent update, glitched on me causing an incorrect shipping weight. Round and round for two weeks with their reps and I was told conflicting advice on what to do including just ship it anyway and let USPS deal with it. WHAT REPUTABLE COMPANY SAYS THAT? Honestly!
The simplest and correct solution would be to just cancel the incorrect label and send a new one taking the extra fee out of my balance but nope. For some reason they "can't" do that. Two weeks going back and forth and not one rep even acknowledged the glitch that caused the issue in the 1st place. At one point they even called me someone else's name. If that doesn't prove they don't care and are just giving pat replies, I don't know what does.
In the end I ended up shipping on my dime so as not to make my customer wait any longer because unlike Mercari, I care about my customers. Luckily she had had similar issues with them and was very lovely and understanding.
In 20 years I've never seen such complete unprofessional and backwards policies and awful customer service. I have stopped listing on Mercari and have been removing my items to their direct competition.
All over $6. Good job Mercari, that $6 was worth way more to you then the thousands in fees I'd have brought in over time. Well done!
Tip for consumers:
They do not support their sellers
Date of experience: June 14, 2022
Buyers, items and platform all sketchy. Followed the platform for 6 mos. Before buying. It was all a waste of time and energy. The item and seller seemed fake- all fake.
Date of experience: September 7, 2021
I have spent well over an hour trying to set up an acct with this unknown company. - Amidst the process,
A. Their "CAPTCHA" board DOESN'T FULLY SHOW UP!
B. They ask you for your cell phone phone umber so they can send you an SMS text. - Um, well, some of us don't have a cell phone! That is buyer discrimination! I don't need a text, i just want to ask the seller a question!
C. They claim my Facebook acct doesn't work which is PURE BS!
NO COMPANY SHOULD PUT A PERSON THROUGH THIS MUCH RUN-A-ROUND~!. JUST TO INQUIRE IF THEY STILL HAVE THE ITEM! THIS IS A ABSOLUTELY INFURIATING SITE!
Date of experience: August 15, 2020
If you receive damaged items (even if it obviously intentional), Mercari will use "policy" mumbo jumbo to approve the transaction and leave you with damaged goods. AVOID lilke the plague!
Tip for consumers:
DO NOT USE MERCARI!!!!!!!!!!!!!!!!
Products used:
None. Got scammed by the seller and Mercari went along with.
Date of experience: April 10, 2022
Terrible company, took me for $40.00. Purchased a Leaf Blower charger, this item was not checked by seller. Would not turn MERCARI would not help. Mercari gave seller a 5 star.
Tip for consumers:
Be careful what you purchase. If item does not work, kiss your money goodbye. Zero support
Products used:
NONE
Date of experience: February 25, 2022
THEY SAID MY ACCOUNT IS DELETED FOR BEING RUDE OR SOME $#*! LIKE THAT AFTER ALL MY TRANSACTIONS ARE CONPLETE AND MY MONEY TRANSFERS THE MONEY ALWAYS SAYS ITS PROCESSED THEN CANCELLED AND NOW OVER TWO HUNDRED DOLLARS ARE STUCK IN MY ACCOUNT THAT I HAVE NO $#*!IN ACCESS TO AND I DONT KNOW WHAT TO DO
Date of experience: January 18, 2017
It was so easy, shipped fast, & the packing was great... was just what I was
Looking for... It's more than I expected... the set is beautiful & the price was
Great!
Tip for consumers:
Great buys & can't beat their return policy.
Products used:
Holiday Christmas Dinnerware
Date of experience: February 16, 2019
Asked to fully delete my previous account and was redirected to another contact. I was promptly told they closed my account for having 2 accounts although I closed my previous account.
Date of experience: November 11, 2020
Was sold an item that was supposed to be new and it had obviously been opened and box was stained. I had paid for new and don't believe I received what I paid for. Buyers beware!
Date of experience: March 22, 2019
THEY'LL STEAL YOUR MONEY!
I've been on Mercari for about 8 months. Today I get an email stating my account was closed with a list of "possible" reason. Which non apply to me. I reached out to them by phone *******168 only to get hung up on before getting to speak to someone. Then I email several times before getting an email back. Again, the email is generic and doesn't give me an exact reason for my account is being closed. However the email states that I will have access to my account until all open transactions are complete. Which at this very moment I have one open transaction. I have shipped an item out and waiting for the customer to get it so Mercari can release my funds. Their email also states that I will have access to my account until I remove all my funds from their site. Well after a few hours, I attempt to log on to Mercari and I was denied access. So now I'm not allowed to transfer my money from items I've sold? And what about the open transaction I have? So the buyer is going to get the item they purchased and I won't get paid for it? I'm PISSED! Mercari has some nerve! I'm going to leave this review any and EVERYWHERE I can about them! I'm truly disgusted with them! This is clearly them stealing from me and any other customer they've done this to in the past, currently doing this to or plan to do this to in the future!
Date of experience: March 16, 2020
This is Mercari: The Selling App. The fast and easy way to sell or buy almost anything.
Hello Joe,
Thank you for the review and your thoughtful feedback of the app (and selling online in general). We'll be sure to pass along some of these issues you mentioned to the proper teams to more carefully look into, as we're always working hard to make Mercari a safe and secure marketplace for everyone!
We're happy to have you as part of the Mercari community and appreciate you taking the time to leave this message here!
Thanks again,
Team Mercari