Mercari

First off i sold a dior necklace to someoned Mina. Her real name isn even Mina. Beware she is a scammer because she claimed to not have receive the item when it clearly said delievered. Then i told her i have screenshot proof that it did and she stopped replying to me. Then she tried to cancel the order after it said delievered. But the item was already delievered I told her I contacted USPS Postmaster and I told where they are going to give me the gps coordinates where the package is at. A few hours later, she claims a return. Well Well, after all she caught lying and now she has to return my item as described. Even though she has good ratings dont trust people easily don't let people scam you! Mercari always sides with buyers and not sellers! PLEASE DONT LET MINA BUY THISS SELLER OR LET HER BUY ANYTHING!

Use my code listed above for free money! It works and it will get you started when you first sign up for mercari! I love this app it's great! Don't forget to use my invitation code: TPTWTX

I tried to purchase vintage cups. One arrived broken. They made me send both back. I was willing to buy the one. There is no way to contact the seller. I felt like it wasn't handled fairly.

I purchased Burt's Bees Day Cream which I have purchased elsewhere for many years. It has gotten harder to find and I saw it was available on the site Mercari from a seller called beme. I had never used the site before, but thought I'd give it a try. I also didn't realize I had to review the product within 3 days or you are basically locked out of doing anything, no reviewing, no returning, no contact allowed with the seller.
The product took 10 days or so to arrive and I happened to be out of town, so I was unable to verify it. However, my roommate brought it inside when it arrived. When I returned and opened it, the product was bad. The cream was a liquid and smelled terrible! There is no way I would put that on my face. I know the product and that was either a different product completely or had gone terribly bad. I also noticed that the product box it was in was stained as if either it was old, there was a leak or had been reused. When I reached out to Mercari customer service, they said there was nothing they could do. I couldn't contact the seller to even speak to them, and there was no return possible. So there is basically no customer support for fraudulent products by either the company or seller. Very risky! I will never use Mercari again and do not recommend it!

I would give them a "ZERO"
I would give them a "ZERO", if permitted. Their customer service is TERRIBLE. The skin care product I purchased had a 3-year old expiration date and I wanted to return the product. I went through ALL Mercari's recommended channels to do it. Nothing worked. There was supposed to be a "form" to fill out, but there was no link to the "form". There was a "contact us" section on the website but the submit button did not work. I emailed them multiple times. They only have a 3-day window for returns. Soooo... thankfully I had paid with PayPal, so I submitted a dispute (then upgraded it to a claim) with PayPal. Once I did that, on the fourth day, Mercari emailed me. Of course they said it was past the three day return period but they would "try to help me". They wanted me to send photos of all sides/angles of the product. Since I did not open the packaging (it was sealed), I did not send pics of the contents. They insisted I do that but by this time they were supposed to be communicating with the PayPal dispute center. PayPal told me to let them (PayPal) talk with Mercari. Mercari never responded to PayPal. PayPal awarded me a refund after a 10-11 day period of no communication with Mercari.
I will never purchase anything from this company again. Look at other review sites. You will read many (600+ and 800+) disgruntled customers and sellers who gave ONE star, as well. Buyer (and sellers) beware.

I was just on mercari trying to list some items and mobile site not letting me add pictures to listing so i take pictures on my phone to add them that way and pictures add but now i cant add what im selling price same as pictures was doing i try and get help but the only help i got was for something i didnt even need help with if i have a problum thats not autoloaded to responder then i dont get my problum fixed like wht im dealing with now and for them to have someone to talk to would be to much like right so thats way they dont have that eatherso as it stands i cant sale enythig until they see its a problum and fix it really bad for business

I have used this app to buy and sell for almost a whole year now and absolutely loved it! I have almost 400 great ratings and only 1 poor out of all of those. Anyways, I've always had a great experience until actually just this past month. I made a couple of purchases using my own credits and a credit card in my mom's name with her permission. Now, mind you, I always use her card and just give her the cash and it has never been a problem before until now... After I made these purchases, Mercari cancelled all of them saying there was "suspicious activity" even the ones I purchased with my own credits! Like wtf? So the credits were refunded, but my account was suspended and I had to wait for the credit card to be refunded. So, I went and bought a prepaid debit card brand new out of the store so I could repurchase my items after my account was restored and not have to wait on my refund... Well, once I started repurchasing my items, these idiots cancelled my transactions again saying this time that the card I was using was already on another account which is impossible because I just bought it! I tried to explain that to them, but they are idiots and still said the card was on someone else's account... Ridiculous! So now my account has been suspended indefinitely which is a bunch of bs! Everytime I contact them, they just give me some stupid run around message. I actually had a great experience with this app until just now and I am so pissed that I am giving them poor ratings on every front possible!

Mercari allowed me to mail a 350 purse to a guy who changed his mind and asked for a refund before he received the item. Then he opened it, returned a stuffed animal back to me. The guy filed a dispute saying he received the animal instead of the purse. He tried to get it cxld before hand, they told him no then dont receive it... he did, swapped the item and sent it back in a box TOO small for the purse to fit in. Guy atole it and mercari is NOT standing behind the item that tbey claim we wont get scammed on. They i stantle refused our claim and wont chat any more. I pkgd it at work, i have video that purse was in box when guy picked it up. They didnt care so im out.,

Sellers pay to use this service I always do the best for my clients but robbery is illegal don't ever support flagmentro and dogs body curiosities stolen good

NO CUSTOMER SERVICE AND THE LITTLE THEY DO HAVE SEEMS LIKE 5 YR OLDS RUN IT, MY BAD A 5YR OLD WOULD PROBABLY RUN IT BETTER. MERCARI SUCKS! PM IS 100% BETTER. NOT ALL THE RUDE FOLKS OR GETTING BANNED FOR SOME BS! LOYAL GOOD SELLERS GET THEIR PAGE REVOKED OR BANNED. BUT FAKE NASTY SELLERS GET TO CONTINUE TO SELL THEIR KNOCKOFF HANDBAGS AND WHAT EVER. PEOPLE RATE YOU WHEN THEY FEEL LIKE IT. HORRIBLE APP RAN BY IDOITS.

I found a candle holder that I had been looking for and was excited to find it. I paid for it and it was delivered fairly quickly. Upon opening the box I saw that it was broken. I got ahold of Mercari and got a reply saying someone would contact me and I would need to provide pictures etc. Not a problem. I waited several days and no one contacted me so I sent another email. Finally got a response asking what the problem was so I told them and they said they would check into it. (?) Waited again, then got a message today basically saying I didn't respond quick enough the seller has been paid and they can't help me! So, I guess I paid for a broken candle holder that has no value and Mercari is fine with it. And to top it off, they automatically give a 5 star review to the seller if it isn't done by the buyer within 3 days. Three days into this mess I was still waiting to hear from Mercari! They advertise money back guarantee if the item is not as described so I am not done with them yet. They will remember who I am! Wish I had read the reviews before I got involved with them.

This was the first (and LAST) time I had used Marcari.

The box came completely destroyed by UPS. When I tried to contact the seller, to tell him that it had came damaged, the world basically came to a stop.

I really don't care how this gets fixed, except, I need one part from the processor. I am not sending it back and I really do want to pay for it - despite the fact that part of it is broken.

I don't think I should have to pay for shipping given the fact that UPS broke it. And the seller refuses to submit a claim (I cannot - UPS said it must originate from the shipper.)

When I went to the site to try and rate the seller, there was no place for the "stars". As a result, things continued to get worse. I tried to explain that I was unable to rate, because there was an issue with the website. This just seemed to make the seller angrier. Eventually he just kept insisting that I send the processor back. I cannot do that because, as I said, I needed a part and they do not make them any more.

I was accused of being a liar and a cheat. I want to keep this. More importantly, I want to rate this seller. When I go to the website, it will not allow me to rate him. As a result, this spiralled out of control.

Now... I'm getting harrassed by one of the "customer support" guys asking for pictures (that were already in the complaint!).

Avoi

This is my honest and first experience on the platform.
I bought a skillet, but I didn't want it anymore. I spoke with the seller to arrange a return and she was fine with it. I just had to wait till I receive the item to initiate a return. When it did, I rated the seller thinking that the "return request" would appear afterwards. I was so wrong. That button didn't pop up anywhere...
The seller told me I shouldn't have done that because then I cannot make the return. It was then that I read Mercari's policies on returns. Their return policies are horrible! I tried speaking with the seller to still arrange a return since she's located an hour away from me and oh surprise she ghosted me!
I was so upset and disappointed, I emailed customer service. They simply said that per Mercari's policies, what's done is done, and if I want I can resell the item. But that's not a solution! Interestingly enough, a five hours after their response, they closed up my support request!
Looking at my experience, Mercari is the perfect place to scam anybody with wrong or faulty items. Customer service won't help you. Mercari is not responsible if something happens. And in the end, I frikin lost my money.
None of this is exaggerated. Please heed my advice to never buy items from this platform and save yourself some trouble. It's not worth the headache.

After I completed my sales yesterday Mercari suspended my account for no reason kept my sales money, won't let me transfer it to my bank account I received messages from the buyers asking why I refunded them, Mercari deleted all my listings, it's horrible app I wouldn't recommend it

Horrible - I ordered shoes for almost $100, and the shoes sent to me were two sizes smaller than listed. The seller conceded the mistake and I notified Mercari right away (within the 3-day required period), providing the six photos they requested to show that the shoes were the wrong size. The burden was put on me to ship the shoes back ***within three days***, with the refund (allegedly) to be issued after the seller received the pacakge; I was not able to meet the 3-day period for reasons outside my control (including the fact that I was transitioning jobs that week) and notified Mercarci but Customer Service would not help me or give more time and acted like it was my fault and my responsibility to bend over backwards.
Whenever Amazon has made a mistake, they have refunded me immediately and usually not required a return. I am distressed and have spent hours messaging them. I am down almost $100.
The whole practice of treating this as a return is flawed; I was not trying to return an item I ordered and didn't like, I was asking for a refund for boots in my size that I was charged for but never received.

Mericari monitors your message i told a buyer who wanted different colors of watches i was seller to send me his fb name as its easier to send the photo there and let him choose. They sent me a warning it's against the rules ok no problem. But if I put a bunch of one item and say my price is firm or i will not except low ball offer they will get mad and flag your item's. Next thing you know your account is suspended for warning. Another bad thing you ship you product and buyer deceived they don't like they will file a dispute once tracking is available they get their money returned you could receive a empty box. It'd not right I own for legal reason they have to be strick but come on look after your sellers as well. Also don't make your pictures look good someone marks them as stock photo and you get your photo removed along with a warning. You get in too much trouble too easily. I've read so many sellers loosing their money. Yes there is a lot of fake items buyer should know if it'd a designer item new and cheap it's a fake. But they choose to buy the cheap stuff then if the seller does that like they file a dispute get their money back and you don't get your product. I used to sell at flea market festivals and other online sites. I have a lot of nice things I need to get rid of i cant sell online becisee items are so cheap price no one wants to pay for shipping therefore I send two or three nice free gifts. The best way to sell is use these app where you meet up and trade in a public place. That way they see what they are getting and you get paid right then..

Sold an item on mercari local the item got delivered one day later the buyer says item is broken after multiple requests asking the buyer to leave a review so I can get my funds the buyer says the item is broken open the case for a refund then the buyer says I didn't know how to message you. So instead of the buyer telling me that item is damaged the buyer opened the case says the item is damaged then support says after 2 days we've given the buyer a chance to return the item to get their money back. I asked the support why they claimed the item I sent them was damaged before I sent it to them basically claiming that I sent them a damaged item which is not the case. I told the representative this is false you're giving them back their money for something that you're claiming that I did but I didn't do because I was talking to them I sold multiples of these and now the case has been closed. This is very unfair sellers can cheat buyers this was a buyer's remorse they weren't happy with the item so they did whatever it took they damaged the item now they want their money back I'm not letting this go I will review and let people know these kind of sites are dangerous because and when your item is broken you have nothing no money you might get your item back but you lost the sale because the buyer was not happy. Instead of the buyer tell me how I'm not happy with this can we do something I would have worked with them instead now the site accused me of saying that I sold them a broken item which was not the case be very careful using this site

A friend told me about mercari.com. Everything began okay. I found a pair of Louboutin heels that my wife loves and for a good price. I purchased them using my credit card. Within a few minutes I received an email from my credit card company asking me to confirm the transaction was mine. Being a victim of fraud I had an alert added to all my credit cards for an transaction greater than $100. I confirmed that the transaction was mine. A few minutes later I received an email from mercari saying that my transaction was cancelled and that my account was suspended indefinitely. I emailed customer service to advise them that no fraud was committed. I was using my credit card and the shipping name and address for mypurchase matched the billing name and address of my credit card. They told me they need to preserve a safe environment for their members and that fraud would not be tolerated and that my account would be deleted. I told them again there is no fraud and that I added the alert to my credit cards to protect myself. Again they replied with the same statement. This is the most irritating experience that I've had in a long time with any company. I guess I'm a real menace to society. THEY ARE COMPLETE IDIOTS!

I was traveling back from Denver and the Apple AirPod pro were sitting in my building mailroom in nyc. The seller was pressuring me for a feedback. I got the item and did not know it was counterfeit. I opened up and did not see the scam right away, I did not know what clues to look for. I rated the seller and they got paid. I tried the item and the microphone was not good. I charged more and it was not better. The sound was muffled. I wanted to send the rubber that you put in the ears but could not do it. My neighbor helped and the headset opened up. He said he can't be an Apple product. He sent some video showing what to look for on the sticker and the weight of the real airpods versus the fake ones. I examined the item thoroughly and everything that was shown on the video matched what I had received. I told Mercari and they just answered item rated and all sales are final. The seller did not respond to my mail. I lost $228 now. I am going to open a charge back with Visa. I am very disappointed that Mercari dismissed me like that. Just a little template saying sorry all sales are final. They allow people to sell fakes and did not take the time to prevent further issues with this seller.
A real AirPod by Apple is 5 g and this one is 4g but they did not bother to read my evidence. Really poor customer service, after the sale, nobody is there to assist should a problem arise. Beware of fake Apple products. Not backed up.
Below are the pictures provided to show the scam to no avail.

I sold an item on Mercari. The buyer claimed the item didnt work and raised it with Mercari. Mercari accepted their return, however, the buyer shipped an empty package back to me.

I contacted Mercari within 24 hours as per their policy. Mercari told me I need to file a claim with USPS and there is nothing they can do because 'I wasn't descriptive enough in my support request'. I have presented the evidence to them in a clear cut manor, only to be ignored over and over again.

They take absolutely NO responsibility, despite now charging sellers 10% on all sales, whereas it was free before. I have opened 12 support cases and each time, they close them out with a templated response offering no help at all. Everytime I want to reply, I have to open a support case only for them to close it out again with the same templated response.

I have asked to speak to a supervisor on 7 occasions, only to be ignored. This is absolutely appalling and this CANNOT continue.

I have created a case with the Better Business Bureau and I have kept logs and screenshots of all my contact with Mercari. Looking at these from outside perspective, it's really embarrassing for this business and there is absolutely no way they can continue to act like this without going out of business.

I ordered a set of dishes and feel I was probably scammed from both the mercari sire and possibly the seller as well (called "this and that"). Was delivered a damaged set of Corelli dish ware when it was described as like new. Seller and I agreed to a partial refund. Since I was brand new to 5his site I had no ide you only had three days to rate, return, refund. The site/ app is horrible to get around in, extremely poor customer service. While I was waiting for my refund the sale was closed. The contact number only available if you google the company. Not on the app. When sale is closed, it's closed. You cannot contact the seller directly. All returns go thru the mercari company and as I said they are scammers and have just horrible customer service. If you don't mind being cheated out of your money than this site is for you. I'm going back to eBay and will never use this site again. Buyers beware this site is all scam. I wished I had looked at the reviews first as I would never ever have purchased thru them...

Site is extremely difficult to navigate. An extreme challenge to find a way to email the company for support and then they take a long, long time to respond. I lost an item due to the lack of clarity on the site and difficulty getting support. The seller and I agreed upon a negotiated price and when I went to pay the original price was still there. The seller was new to the site and didn't know how to change the price. By the time support got back to me the item was gone. I assume the seller found someone willing to pay the original asking price. Additionally, when I finally was able to email support they didn't understand my clearly written question and sent me instructions to do what I had already done. DON'T VISIT THIS SITE UNLESS YOU WANT TO BE EXTREMELY FRUSTRATED. Ebay and Esty are much easier to navigate and definitely much more user friendly and responsive.

I wish I could give these pirates zero stars! I bought off their site a Miko foot massager for my wife for Christmas and when it arrived, immediately wrapped it in Christmas paper and put it under our tree.
On Christmas Day we tried it out and found that it was broken, non-functional, kaput, a dead parrot and then we noted the packing slip (which was adhered to an inside carton flap, not visible from the outside), indicated the massager/carton were damaged in shipment.
I contacted Mercari for an exchange or refund of my $94 and they batted me around several different Mercari pirates, contradicting each other, telling presumable lies to me and just jacked me around all over the place. Ultimately, they cited their 3-day return/complaint/refund window and told me I exceeded that window and they could not help.
Their unreasonableness was astounding! The fact that the massager was a Christmas gift and was wrapped sitting under a tree for two weeks mattered not to them. They were happy to screw a new customer, I guess. I filed a complaint with the BBB about their behavior. Steer clear of this outfit, people!